Answer:
Your device has to comply with the system requirements, mainly: support of DP alt mode on the
USB-C port. Our web-site includes a review of the supported devices. In case you cannot find your device in
the list, please turn either to the manufacturer of the device or to our technical assistance:
[email protected].
Question:
I have a notebook with a Thunderbolt 3 port; despite of it, the notebook is not recharged.
Answer:
According to the specification of Thunderbolt 3, power supply of the notebook is just optional. Not
all laptops have this option, mainly laptops with a power supply source higher than 100W.
Question:
The picture on the connected monitor is blinking.
Answer:
Try to use a more quality HDMI cable (we recommend a HDMI version 1.4b and higher); it can
solve your problem.
Question:
Can I get more detailed information on the problems related to the USB-C docking station?
Answer:
Of course, you can contact our technical help: [email protected]
