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TROUBLESHOOTING
TROUBLESHOOTING
General issues
•
Check that the wall socket is supplying power. Then the
LED on the receiver’s power plug should light up green.
•
Check if the power cable, SCART cable, and antenna
cable are correctly connected and that the receiver is
switched on. Try disconnecting and then reconnecting
these cables to ensure they are properly in place.
•
Your receiver is in standby mode, so just press the
button on your remote control to take the receiver into
full operational mode.
•
Make sure your receiver is in operating mode.
•
Make sure that you are pointing your remote control
at the receiver’s front panel.
•
Check the batteries in your remote control.
•
Make sure that the receiver is not exposed to
direct sunlight.
•
If these measures do not work the problem may be
caused by a temporary transmission error, or some of
your receiver’s software settings may have been lost.
Try switching off your receiver at the power source and
switch it back on after a few seconds.
- The standby indicator on
the receiver’s front panel
does not light up.
- The standby indicator on
the receiver’s front panel
is red.
- Your remote control fails
to operate your receiver.
Symptom
Solution
MAINTENANCE
If you wish to clean your decoder, first unplug it from the
mains. To clean the decoder, use a soft, dry cloth.
For very
dirty surfaces, dip a soft cloth in a weak soap-and-water solution
and wring well. After cleaning, wipe with a soft, dry cloth.
Never use alcohol, paint thinner, or a chemically treated cloth to
clean this unit. Such chemicals may damage the unit’s finish.
BEFORE REQUESTING SERVICE
Most problems with your receiver can be resolved easily without
needing support from your vendor or service provider. So before
making a service call, please check the table below for a possible
cause of your problem. The most common problems result from
improperly connected cables, so the first step is to check that all
cables are in place. Try disconnecting and then reconnecting each
one, ensuring they are firmly pushed into their sockets. If this does
not work, try some of the other remedies in the table below, and
only if this fails to resolve the problem call your vendor or service
provider or check the trouble shooting section on
www.i-can.tv
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