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Requriements before contacting the service center.
Issues
Solutions
Lines or dotted line appears
on the screen
It may be caused by electric interference. Please do not use the product near the cars,
neon lights, hairdryer to avoid electric signal interference.
The video and audio do not come
together.
Please check the power is on.
Make sure if there is a power outage or power cord is connected properly.
Please change the plug to the other outlet to check if it is active.
The touch response time is slow and
does not work properly.
It may be caused by insufficient memory space. Shut down the memory-intensive
program and reboot the product.
Pressed the power button, but the
screen won't turn on.
Check that the power cable is connected properly
The screen is too bright or too dark.
Adjust Brightness and Contrast.
The screen is on but has no sound.
Press the volume up/down button on the remote control. Check the audio output setting.
The remote controller is not working
Check the power LED indicator (If the power is connected, the indicator is RED in standby mode)
Check if there any obstracle between the product and remote controller.
Make sure the battery polarity (+, -) of the remote controller is correctly installed.
If the battery is run out, replace the 2 batteries with the new one.
The product freezed or doesn’t work.
It may be caused by insufficient memory space or the interference by the external
environment (eg. static electricity). Shut down the memory-intensive program or disconnect
the power cord from the product and wait for 1 or 2 minutes before connecting again.
The message “Signal out of range”
is displayed on the screen and there
is no picture.
Refer to Standard Signal mode table and adjust the resolution. Check your video
card specifications. If it doesn't work on supported hardware, try upgrading the
drivers on your video card.
OPS won't work.
Make sure the connection between the module and the product.
Troubleshooting Guide
Содержание Smartboard A S65UCAI
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