TROUBLESHOOTING FAQ
Problem: Brush head plastic hits my teeth.
Solution: You are not using the brush according to instructions.
Refer to “How It Works” DVD and Brushing Instructions.
Problem: Brush won’t operate.
Solution: Batteries are dead. Recharge batteries 12 hours,
OR
Check battery polarity (- and +). See battery installation
instructions,
OR
Switch is not fully rotated on. Rotate switch
clockwise to obtain ON position,
OR
There may be corrosion inside
battery compartment. Contact customer service.
Problem: My gums are sore after using HydraBrush.
Solution: Continue using HydraBrush but significantly DECREASE
the brushing time. Brush for only 15 seconds or less on each side
until the gums toughen and become healthier. Be sure to use RED
bristled brush head for the first several weeks.
Problem: My gums are bleeding.
Solution: HydraBrush is locating and brushing areas that have
been missed with other toothbrushes. Some bleeding during the
first 3-5 days of use is normal. If excessive bleeding occurs for
more than a week, stop using and contact customer service.
Problem: Metal pins at end of handle are not even.
Solution: Metal pins are never the same length. Depending on where
the brush starts/stops, one pin will always be longer than the other.
Problem: Brush Head falls off.
Solution: Push brushes all the way onto the metal pins until you
feel and hear a “snap.”
Problem: I cannot remove brush head.
Solution: Depress the release button on brush head completely
and pull firmly on the brush. To avoid this problem in the
future, clean the notch in the metal pins with rubbing alcohol.
Problem: Batteries won’t charge.
Solution: Check polarity (-/+). See battery charging instructions,
OR
Batteries have exceeded the number of times they can
be recharged. Replace with new AA NiMH rechargeable batteries.
Please visit www.hydrabrush.com for a complete list of
Frequently Asked Questions. Just click on FAQ.
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release button
metal pins
comfort
grips
battery cap
power switch
pair of brushes
