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UPDATED 09/20/2013
• Burning unapproved fuels, such as coal and the like, which creates too much heat.
• Burning impregnated wood or pressed wallboard.
• Excess chimney draft.
• Burning with door open.
If the glass turns white or opaque and cannot be immediately cleaned, it may have been permanently
damaged. The glass in the wood-burning insert is a special ceramic glass that can withstand very
high temperatures. At high temperatures, however, the glass is very sensitive to chemicals. Burning
advertising materials, newspapers, impregnated wood, etc. can ruin the glass.
Should this occur, a glass set is available which contains glass, sealing compound and an installation
guide.
Excessive creosote build-up in chimney - this is a symptom of poor combustion. It may be caused by
wet wood or insuffi cient draft.
The insert’s surface turns gray - overheating.
The insert does not heat - the wood is not dry. The combustion energy is being used to dry the wood.
If problems occur that you cannot fi x yourself, please consult your wood-burning insert dealer.
6. Five-Year Extended Warranty
Congratulations on the purchase of your new HWAM wood-burning stove, insert, or fi replace. All of
our products are of high-quality craftsmanship, manufactured with fi rst-class materials and subject to a
thorough quality control process. That is why we are convinced that you have purchased a product that
will function problem-free for many years to come. Should a problem arise, however, you are naturally
guaranteed the best possible service available.
HWAM A/S provides an extended, fi ve-year right to submit claims from the date of purchase. You must
save your original receipt with purchase date as proof of the date of purchase.
Extent
The Warranty covers the basic construction of the stove, insert, or fi replace such as panel components,
welding, etc., and includes components which must be replaced or repaired in accordance with HWAM’s
evaluation. Wearing parts are not covered by the Warranty.
The Warranty is given to the fi rst buyer of the product and cannot be transferred.
The Warranty is only valid in the country to which the product was originally delivered.
Shipping and handling expenses incurred when sending the stove, insert, or fi replace or individual parts
for replacement or repair will not be covered by HWAM A/S.
Limitations
Certain things are not covered by the warranty, and the right to invoke the Warranty may lapse if the
stove, insert, or fi replace is not maintained and operated in accordance with the instructions. Among
other things, this applies to the following:
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