TROUBLESHOOTING
19
Troubleshooting
If your shade is not operating correctly:
■
for your control device.
■
Refer to the following troubleshooting procedures for specific solutions for your shade.
If questions remain, please contact Hunter Douglas Consumer Support at
(800) 789-0331.
Problem
PowerView Gen 3 only: The shading does not respond to the remote.
Solution
IMPORTANT:
A shade will not operate until it is joined to a group.
Check that the correct group number is selected. The LED on that group number
will light up. You can also check which group number the shade is joined to on the
remote in the PowerView App. You can find this under MORE > ACCESSORIES in
the app.
Check if the batteries need to be replaced. If the batteries are completely drained,
none of the lights will turn on. If the batteries are running low, the inner ring
buttons (open, close, right arrow, left arrow, stop) light up RED. In either case, the
batteries need to be replaced. The remote takes two CR2032 batteries.
Problem
The shade limits need to be adjusted — top limit.
Solution
Please refer to“Electronic Limit Adjustments” on page 18.
Problem
The shade limits need to be adjusted — bottom limit.
Solution
Please refer to“Electronic Limit Adjustments” on page 18.
IMPORTANT:
If your shade has Kickback
™
, the limit adjustments options are
not applicable. Adjusting the limits will alter the degree of Kickback.
Problem
The shade will not fit into the installation brackets.
Solution
Check that the installation brackets are level and aligned. Adjust and/or shim
to level, if necessary.
Check that the headrail is completely inserted into the installation brackets.
See “STEP 3: Install the Shade” on page 9.
Problem
The shade is hard to raise or lower, or will not raise or lower.
Solution
Shades cannot be forced into tight inside mount window openings. If an inside
mount, make sure there is clearance between the ends of the shade and the
window casement.
Check that the installation brackets are level. Shim to level, if necessary.
