17 Troubleshooting Guide
Problem
Potential Cause
Solution
Vehicle does not run
Battery is low
Recharge the battery
Thermal fuse tripped
Reset fuse
Snap pins are loose
Tighten snap pins
Loose wires or loose
connectors
Ensure the battery connectors
are securely attached. If wires
are loose, contact Consumer
Service for repairs
Battery is dead
Call Customer Service for
replacement battery
Electrical system is
damaged
Call Customer Service for
repairs
Motor is damaged
Call Customer Service for
repairs
Vehicle only runs for a
short time
Undercharged battery
Ensure a secure connection
when the battery is
recharging. Recharge for at
least 8-12 hours
Overcharged battery
Never charge the battery for
more than 15 hours
Battery is old
Replace battery
Vehicle runs slowly
Battery is not fully
charged
Ensure a secure connection
when the battery is recharging
Battery is old
Call Customer Service to
order replacement battery
Too much weight on
vehicle
Reduce weight on vehicle
(30kg max)
Harsh conditions
Operate the vehicle on level
ground and safe surfaces
Completely read through the manual and troubleshooting guide before
contacting Customer Service.
