OPERATION
12
Troubleshooting
Problem
The shade will not fit into the installation brackets.
Check that the installation brackets are level and aligned. Shim the installation
brackets to level the headrail, if necessary. Shims are not provided.
Be sure the heads of the screws are flush against the installation bracket.
Check that the headrail is completely inserted into the installation brackets. See
“Install the Shade” on page 6
.
Problem
The shade is hard to raise or lower, or will not raise or lower.
Solution
Make sure that the shade fabric is not caught between the installation bracket
and the headrail.
Check that the headrail and installation brackets are level and aligned. Shim the
installation brackets to level the headrail, if necessary. Shims are not provided.
If hold-down brackets are used, make sure they have been released before
operating the shade.
Problem
The shade raises or lowers unevenly or the bottom rail is uneven when
fully raised.
Solution
Check that the headrail and installation brackets are level and aligned. Shim the
installation brackets to level the headrail, if necessary. Shims are not provided.
Check to see if there is an obstruction in the shade’s path. If a shade hits an
obstruction as it is lowered, it may become misaligned. This may cause the
shade to be angled or tilted when fully raised. Try lowering the shade completely,
then raising it to allow it to self-correct.
Problem
The universal cord tensioner has climbed to the headrail.
Solution
Pull down on the spring to relieve tension and pull the universal cord tensioner
to the bottom of the cord loop. Properly mount the cord tensioner. See Page
8 and/or the instructions included with your
Universal Cord Tensioner
Installation Kit
.
Problem
The universal cord tensioner grabs onto the cord upon operation.
Solution
Check that the universal cord tensioner is mounted properly. Reinstall, if
necessary. See “Attach the Universal Cord Tensioner — EasyRise
™
Only” on
Page 8 and/or the instructions included with your
Universal Cord Tensioner
Installation Kit
.
