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ENGLISH
humantouch.com
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Operating Voltage:
AC110-120V 60 Hz
Power Consumption:
0.7A
Chair Size (upright):
47” L x 30” W x 44” H
Chair Size (reclined):
61” L x 30” W x 34” H
Product Weight:
95 Lbs.
Required Recline Clearance: 11”
Maximum Load Weight:
285 Lbs.
*Specifications are subject to change without prior notice.
Specifications*
To keep your product working and looking its best, please follow these simple
care guidelines.
care and
maintenance
WARNING:
1. Be sure to disconnect the power cord from the electrical outlet before cleaning.
2. When cleaning the remote control or power switch, use a dry cloth only. Never use a damp cloth to clean
any electrical component.
CAUTION:
1. Be sure to test any cleaning solution on a small, inconspicuous part of the product to ensure that the color
does not fade prior to using the solution on the entire product surface.
2. Do not use benzene, thinner or any other solvents on your product.
Cleaning Code Standard for SofHyde or Cloth: W
To maintain your Human Touch product in optimum condition, dust it frequently and/or vacuum it with a soft
brush vacuum extension. If your product becomes dirty, use a water-based upholstery cleaner only. To treat
stains, spot clean with an upholstery shampoo or a mild detergent foam.
Maintenance and Repair:
1. The mechanics of this product are specially designed and constructed to be maintenance free. No periodic
lubrication or servicing is required.
2. Your chair should only be serviced by a Human Touch-authorized service representative.
Use and Storage Environment:
1. Do not place the chair in direct or reflected sunlight, as ultraviolet rays will quickly fade the upholstery
color and cause SofHyde upholstery to rapidly deteriorate.
2. Operate your chair in a room temperature between 41 and 104 degrees Fahrenheit (5 to 40 degrees
Celsius) with humidity levels of 10% to 70% (non-condensing) to avoid damage.
3. To prevent damage to the upholstery, before sitting in your chair make sure there are no sharp objects in
your pockets and no metal buttons or zippers that can come in contact with the chair.
4. Do not place the chair where excessive dust and pet hair can migrate into the chair’s electrical and
mechanical components; this can cause malfunction over time.
5. When not in use for a long period of time, we recommend that the chair be covered, the power cord be
coiled, and that the unit be placed in an environment free of dust and moisture.
6. Store your chair in a room temperature between 5 and 122 degrees Fahrenheit (-15 to 50 degrees Celsius)
with humidity levels of 10% to 70% (non-condensing) to avoid damage; product stored in cold
temperatures may require 48 hours at room temperature to function properly.
7. Do not store near open heat or flame.
having
trouble?
Your massage chair is a sophisticated combination of mechanics, electronics, and software working together
to give you the ultimate massage. With such complexity comes opportunity for what we like to call massage
chair “confusion.” So, should your massage chair exhibit any abnormal behavior, please do the following to
fully reset the chair:
1. Turn the chair’s power switch (on the rear of the chair) to Off.
2. Unplug the chair from the power source.
3. Wait 30 seconds.
4. Plug the chair back into the power source, then turn the power switch back On.
If your chair has no power:
1. Check the power cord - Make sure the power cord connection to the chair is secure and that the power
cord is not damaged.
2. Check the wall outlet - Plug a known working device into the outlet to ensure the outlet is working.
Just like with any other electronics, this simple reset sequence will resolve many issues. If, however, your
issue remains, please do the following before contacting our customer experience team (this will help us help
you much more quickly):
1. Locate the serial number on label on the back of your chair and write it down.
2. Locate your proof of purchase, as we will need it to process any warranty claim.
3. Write down the specific steps you took before experiencing the problem. For example: “I sat down in the
chair, pressed recline, then I heard a loud noise that is not normal.”
4. Now you’re ready to contact us!
Contact our Customer Experience team at
800-355-2762
,
Monday – Thursday 7 AM to 4:30 PM PST, Friday 7 AM to 3:30 PM
or email us at:
