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HT-9500/HT-9500X Troubleshooting Guide
4. Reattempt to retract/deploy the foot and calf massager. If the foot
and calf will still not retract/deploy, replace the chair base.
IMPORTANT
If the rotation release handle unlocks on its own during use,
thus causing repeated problems deploying or retracting the
foot and calf massager, the rotation release handle cable needs
to be adjusted. See the repair instruction, “Adjusting the
Rotation Release Handle.”
The foot and calf massager is not massaging or vibrating:
IMPORTANT
The foot and calf massager must be deployed until it is no
longer touching the floor and locked into position with the
massage wells facing up for the foot and calf massage and
circulation functions to work.
1. Using the remote control (Legs Down button), attempt to fully retract
the foot and calf massager until it beeps twice, and then fully deploy
it until it beeps twice.
2. If the foot and calf massager circulation or massage functions are
still not working, replace the foot and calf massager.
The foot and calf massager hesitates when changing
directions:
This is due to the gears shifting, and is perfectly normal.
The foot and calf massager deploys too slow / at a different
speed than it retracts:
The footrest deployment/retraction speed is designed with your safety in
mind - this is perfectly normal.
The foot and calf massager is bouncy (up/down or
side-to-side) when deploying and retracting.
This is because of the very extensive range of operations (only one in the
world) and is perfectly normal.
