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22

 

Thuraya IP Voyager 

User Guide

 

Troubleshooting 

 

Some general hardware and software problems you may encounter in 
the installation and operation of Thuraya IP Voyager

 

along with the 

possible source of these problems and how to correct them. System 
Status codes and descriptions reported to you by the Thuraya IP 
Voyager

 

on the wMMI screens, along with their possible causes and 

solutions. If unable to correct a problem please contact the Thuraya IP 
Voyager

 

dealer you purchased the unit from.  

 

 

 General Troubleshooting 

 

Problem 

Possible Cause 

Action 

Thuraya IP 
Voyager

 

will not 

switch on. 

DC input not 
present. 

Ensure that between 10 to 32VDC 
is present at the terminal BDU 

power connector. Note extended 
DC cable runs may require a 
higher source voltage or lower 
resistance wire to ensure that the 
operating voltage is maintained 
under load. 

The remote switch 
line is not active. 

The Thuraya IP Voyager will not 
power up unless the remote switch 
input has DC voltage applied. 

The fuse is blown or 

missing. 

Check the blade fuse for 

connectivity and replace if 
necessary. Use only a 15 Amp, fast 
blow, ATO blade fuse, Littelfuse, 
part number 0287015. 

Insufficient current. 

Ensure that the DC supply has 
sufficient current (12A) to supply 
the Thuraya IP Voyager. 

SIM card error. 
 

SIM card or SIM 

card contacts may 
be damaged. 

Visually inspect the SIM card and 

SIM card contacts and return SIM 
card to your Service Provider if it is 
damaged. 

SIM card may not 
be present. 

Verify that the SIM card is present. 

SIM card may be 

inserted incorrectly. 

Remove the SIM card and make 

sure that it is inserted according to 
the instructions in the User Guide.  

Содержание Thuraya IP Voyager

Страница 1: ... be reproduced in any form or by any means without the written permission of Hughes Network Systems LLC 11717 Exploration Lane Germantown Maryland 20876 HUGHES HughesNet IPoS SPACEWAY AIReach Broadband Unbound and Connect to the future are trademarks of Hughes Network Systems LLC All other trademarks are the property of their respective owners Copyright 2014 Hughes Network Systems LLC ...

Страница 2: ......

Страница 3: ...es of warnings used in this document to alert you to possible safety hazards WARNING Potential radio frequency RF hazard Where you see this alert symbol and WARNING heading strictly follow the warning instructions to avoid injury to eyes or other personal injury WARNING Where you see this alert symbol and WARNING heading strictly follow the warning instructions to avoid personal injury DANGER Elec...

Страница 4: ...or cold temperatures outside the range 25ºC to 55ºC Avoid placing the terminal BDU close to cigarettes open flames or any source of heat Changes or modifications to the terminal BDU not expressly approved by Hughes Network Systems could void your authority to operate this equipment Only use a soft damp cloth to clean the terminal BDU To avoid impaired performance please ensure the unit s ADU is no...

Страница 5: ... a cardiac pacemaker and who want to use the Thuraya IP Voyager should seek the advice of their cardiologist If as a pacemaker user you are still concerned about interaction with the Thuraya IP Voyager we suggest you follow these guidelines Maintain a distance of 20cm from the Wi Fi antenna and your pacemaker Maintain a distance of one meter from the main ADU front and sides and your pacemaker Ref...

Страница 6: ...erference that may cause undesired operation This equipment has been tested and found to comply with the limits for Class B Digital Device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates and can radiate radio frequency energy and if not installed and used in accordanc...

Страница 7: ...ROPERTIES SCREEN 5 STATISTICS SCREEN 6 CONNECTION MANAGEMENT SCREEN 7 STATUS SCREEN 8 SETTINGS SCREENS 9 NETWORK SETTINGS SCREEN 9 PORT FORWARDING CONFIGURATION SCREEN 11 SECURITY MANAGEMENT SCREEN 12 ETHERNET MAC FILTERING CONFIGURATION SCREEN 13 LOGIN SETTINGS SCREEN 14 WLAN CONFIGURATION SCREEN 15 WLAN SECURITY SCREEN 16 REMOTE ACCESS SCREEN 17 ADVANCED SETTINGS SCREEN 19 UPGRADING THE THURAYA ...

Страница 8: ......

Страница 9: ... DHCP server than the wired Ethernet port An internal router allows IP traffic to flow seamlessly between the two subnets and out over the satellite link While the Thuraya IP Voyager operates very similarly to other data modems that you may be familiar with there are a few important operating differences to note Please read this user guide carefully to understand all the aspects of operating your ...

Страница 10: ...antenna otherwise known as the Above Deck Unit ADU It is updated automatically during operation provided the ADU is able to receive the GPS signal Integrated Status Display The terminal BDU has an Integrated Status Display which allows you to view the operational status of the terminal The display includes four lights for this purpose as explained in the following table Light Colour Description Po...

Страница 11: ... the Thuraya IP Voyager connect your computer via Ethernet or WLAN run a supported browser and enter http 192 168 128 100 into the browser s address field You may wish to add this address to the browser s bookmark list so the address will be easier to find in the future When active the browser interface will allow you to access the wMMI Each of the main web pages contains important status informat...

Страница 12: ...te The actual allocated data rate may vary from the one requested due to subscription or system capacity restrictions Fixed Rate Provides the status of the Fixed Rate control Enable Fixed Rate when using a streaming connection that must match the requested data rate If the rate is unavailable the connection is denied Multimedia Provides the status of the Multimedia control Enable Multimedia when u...

Страница 13: ...nt communications parameter settings You can also use this screen to do the following Restore Factory Defaults When you click this button the restore message confirmation screen informs you that the terminal is about to reset to factory defaults Restoring the factory defaults returns the Thuraya IP Voyager settings to their original just out of the box state This does not change the security code ...

Страница 14: ...y IMSI Ethernet and WLAN Media Access Control MAC Addresses STATISTICS SCREEN The Statistics Screen provides you with an estimate of your data usage Data usage figures are obtained by counting the bytes in the IP packets received by and sent from the Thuraya IP Voyager You can view both since power on per session and cumulative lifetime data usage counts To reset the data counters of a session sim...

Страница 15: ...he list of bandwidth values Multimedia Control Allows you to enable or disable Automatic Repeat reQuest ARQ over the satellite Typically ARQ an error control protocol for data transmission is best disabled for voice or video traffic Fixed Rate Control Allows you to enable or disable fixed rate service over the satellite You can force the connection to match the requested QoS If disabled the best s...

Страница 16: ... Quality This bar graph displays satellite signal quality Signal Strength Use this display to monitor incoming signal strength from the satellite Note Signal Quality vs Signal Strength The Signal Quality status is a different measure of the received satellite signal than the Signal Strength status Seeing differences between these two levels is normal and not an indication of a problem with your Th...

Страница 17: ...lect the Network Settings Screen to check your network configuration This screen provides you with control over key network access parameters Here you find the appropriate Domain Name Service DNS and the Access Point Name APN information configured by your Service Provider You are also given the ability to make changes Note Generally your Service Provider has already performed this configuration s...

Страница 18: ... Address assigned to the terminal BDU The connected device is assigned a LAN address initially but with a very short DHCP lease time When the Global IP Address is assigned to the terminal BDU it is flowed through to the connected device via a DHCP address reassignment All WAN traffic flows through to the single connected device with no port or address translation Relay Mode is only available on th...

Страница 19: ...ws incoming IP traffic to be reliably delivered to the specified TE IP address based upon the global port number the traffic was received on To enable disable and to set up rules for port forwarding click on the Configure Port Forwarding link to go to the Port Forwarding Configuration screen PORT FORWARDING CONFIGURATION SCREEN Note that a new PDP context is required for Port Forwarding changes to...

Страница 20: ...allows you to impose a tighter level of security on your Thuraya IP Voyager SIM PIN Disable Enable If Enabled a prompt requests you to enter the SIM PIN each time you power up the modem This helps prevent unauthorised use of your SIM Disable this feature to skip the PIN entry process To change the setting click the desired one enter the current SIM PIN required and click the Save button Note If th...

Страница 21: ...k You will be required to enter the Old Code the New Code and the New Code again for confirmation Note If you forget the security code you will need to consult with your service provider Ethernet MAC Filtering Ethernet MAC filtering provides a means to restrict Ethernet access to the UT to devices that have their MAC addresses specified in the white list To enable Ethernet MAC filtering click on t...

Страница 22: ...that you do not lose access to the wMMI LOGIN SETTINGS SCREEN Utilize the Login Screen only if you have been given the necessary information from your Service Provider Service Provider Security If this is enabled you can enter a User Name and Password for authentication between the Thuraya IP Voyager and your Service Provider Your Service Provider will let you know if this step is required and giv...

Страница 23: ...up for the selected timeout value after the terminal powers on If no WLAN activity is detected during the timeout the WLAN card will power down WLAN SSID The WLAN network ID SSID can be entered as desired WLAN Region Select the WLAN region from a drop down list X10 X20 X30 X31 X32 X40 and X41 If you try to activate a channel not supported in the selected region the request shall be rejected with a...

Страница 24: ... WPA or WPA2 WEP Key to Use Under WEP64 select the active key Key1 through Key4 from a pull down menu For WEP128 only key 1 is available WLAN Key Fields Key 1 through Key 4 In WEP64 mode enter a 10 character 0 9 A F key value in each of four text boxes In 128 bit WEP mode enter a 26 character 0 9 A F key value in the Key1 text box Generate Instead of manually entering a key value you may press the...

Страница 25: ...een and use that in the browser on the remote PC as follows http 85 115 79 53 45380 85 115 79 53 is an example your terminal address will be different and can change with each PDP session depending on whether the network is issuing a dynamic IP address or static IP address In general the IP address to use is http aaa bbb ccc ddd 45380 where aaa bbb ccc ddd is your terminal s public IP address and ...

Страница 26: ...the Remote Access password simply enter a new one to overwrite the old one Note that remote access does use satellite data that will be billed to the account on the user terminal The remote access data also shares the channel with any other traffic being sent and received by the Thuraya IP Voyager ...

Страница 27: ...buffering is disabled only the minimum of traffic is stored to reduce latency Disable buffering for low latency traffic such as voice or video Streaming Alert There is also a streaming timer embedded within the Modem Status box that appears on the upper left hand corner of the web page This provides an indication of how long the streaming session has been active M2M Configuration When enabled the ...

Страница 28: ... use the Upgrade link on the Properties Page if connected to the Thuraya IP Voyager 3 Go to the web site area for Thuraya IP Voyager updates 4 To download select the latest upgrade package The browser proceeds to retrieve the package 5 Once the package is downloaded you are prompted to execute the package Select Yes and the upgrader application will self extract onto the PC s hard drive 6 Once the...

Страница 29: ...huraya IP Voyager User Guide 21 10 Once loaded onto a PC the upgrade program can be used to upgrade any number of Thuraya IP Voyager units Just connect them one at a time and execute the upgrade program ...

Страница 30: ...uns may require a higher source voltage or lower resistance wire to ensure that the operating voltage is maintained under load The remote switch line is not active The Thuraya IP Voyager will not power up unless the remote switch input has DC voltage applied The fuse is blown or missing Check the blade fuse for connectivity and replace if necessary Use only a 15 Amp fast blow ATO blade fuse Littel...

Страница 31: ...gs automatically DHCP Then reboot the PC The PC can only have one active LAN connection When connected to the PC the terminal must be the only active LAN connection Disconnect all other LAN connections Make sure the terminal is the only active LAN connection Windows limits the number of network bindings to six If you have more than six you must remove one in order for the PC to communicate with th...

Страница 32: ...there are no obstructions blocking the satellite signal and that the ADU has a clear view of the sky in the direction of the satellite The terminal network settings may not be correctly configured Refer to the network settings supplied by your Service Provider If the DNS Host settings are changed the PC must be rebooted The browser may not be correctly configured For Firefox go to Advanced Prefere...

Страница 33: ... to another Status Codes Number and Description Cause Solution 1 SIM card is not installed Power down install SIM card properly and try again Absence or incorrect installation of the SIM card SIM card may not be present Verify that the SIMcard is present SIM card may be inserted incorrectly Remove SIM card and make sure it is inserted according to the instructions in the Installation Guide SIM car...

Страница 34: ... card 4 SIM card has been improperly changed during an active session Power down and try again You replaced a SIM card with another after the terminal was turned on The SIM card must be replaced when the unit is turned off Make sure the unit is turned off before replacing the SIM 5 SIM card is not responding Power down and try again Hardware failure to access the SIM card Power down the Thuraya IP...

Страница 35: ...ice is not allowed Ensure you are using a valid Thuraya SIM Please contact SP if problem persists Network connection failure because you are not identified as a subscriber to the service Contact your Service Provider to receive authorised service Your Service Provider should check the subscription entries in the Home Location Registry 10 The network detached the terminal by the network Verify your...

Страница 36: ...y 16 Network connection failure Service option not subscribed Verify your settings APN IP etc and retry Please Contact SP if problem persists Network connection failure because user was not subscribed to the service option Verify settings and contact your Service Provider to regain authorised service The Service Provider should check the subscription entries in the Home Location Registry 17 Networ...

Страница 37: ...ngs 22 Network connection failure No response from network Power down and try again Network connection failure due to lack of a response from the network Power down the Thuraya IP Voyager and try again If the problem continues contact your Service Provider 23 Network connection failure Protocol error received from network Power down and try again Network connection failure due to a protocol error ...

Страница 38: ...connection between PC and Mobile Terminal has been removed or the interface cable between Terminal Equipment and Mobile Terminal is not plugged in properly Remove and reinsert the interface cable from both the PC and the Thuraya IP Voyager When done reboot the Thuraya IP Voyager 29 Your requested QoS parameters could not be met by the network Please try again later Current Network Resources cannot...

Страница 39: ...onsuming excessive TCP connections Power down the Thuraya IP Voyager and try again If the problem continues contact your Service Provider 101 You were detached by the network The Thuraya IP Voyager is attempting to reattach Connection broken by the Network If terminal cannot reattach Power down the Thuraya IP Voyager and try again If the problem continues contact your Service Provider 102 No netwo...

Страница 40: ...e Provider 107 Network service is not available Network resources not available Reacquiring connection Network service not available due to lack of network resources If the problem continues contact your Service Provider 108 Network service is not available Reacquiring connection Network service not available If the problem continues contact your Service Provider 109 Network Service is not availab...

Страница 41: ...uiring connection Network connection failure because the of an invalid GPS position Verify that the ADU has an open view of the sky to get a GPS fix If the problem continues contact your Service Provider 114 Network service is not available Invalid position for selected RAI Reacquiring connection The GPS fix does not match the selected Routing Area Information RAI You should verify that the ADU ha...

Страница 42: ... powered down while connected to the network You will generally not see this code In order for you to deactivate the PDP you must power down the terminal If the problem continues contact your Service Provider 121 Network connection failure Missing or invalid APN Please provide correct information and try again Network connection failure because the APN is missing or invalid Contact your Service Pr...

Страница 43: ...ked The network will send the terminal a timer value and the terminal will attempt to connect again when the timer is complete If the problem continues contact your Service Provider 127 Network access blocked Radio priority is less than threshold Thuraya IP Voyager waiting to be unblocked by the network Network access is blocked due to the user s priority You are blocked from Network access due to...

Страница 44: ...continues contact your Service Provider 130 Network access unavailable GPS location needs updating The Thuraya IP Voyager will acquire a new GPS location and connection Do not power off GPS fix is too old The Thuraya IP Voyager will acquire a new GPS location and connection Do not power off the terminal BDU 132 Terminal temperature too high The terminal is too hot Allow the terminal to cool down ...

Страница 45: ...utomatically DNS Domain Name Service a static hierarchical name service for TCP IP hosts The network administrator configures the DNS with a list of host names and IP addresses allowing users of workstations configured to query the DNS to specify remote systems by host names rather than IP addresses On Thuraya IP Voyager wMMI Network Settings screen a primary and possibly a secondary DNS address s...

Страница 46: ...MMI Security Management screen a prompt requests you to enter the SIM PIN each time you run the wMMI This helps prevent unauthorised use of your SIM Static IP Address A static Internet Protocol IP address is a number that is assigned to a computer by an Internet Service Provider ISP to be its permanent address on the Internet Computers use IP addresses to locate and talk to each other on the Inter...

Страница 47: ...2000 Hz 0 3 m s MIL Spec 810B Unpacked Drop 0 5m cosmetic damage only Ingress Protection ADU IP56 Compliance and certifications CE EMC 301 444 301 489 IEC 60950 External Power Main power input 10 32VDC Maximum current 12A Interfaces Connectors 4 Ethernet PoE IEEE 802 3af standard User Interface Web based graphical user interface accessible via standard web browser External Connector Thuraya Satell...

Страница 48: ...40 Thuraya IP Voyager User Guide Declaration of Conformity ...

Страница 49: ... IMEI 6 26 Java 3 login 13 MAC 6 15 16 Multimedia 4 7 password 12 13 33 PIN 11 12 22 25 37 pointing 23 Power button 2 Private Satellite Modem IP Address 6 proxy server 22 23 Public Network IP Address 6 10 37 QoS 7 33 37 Quality of Service 7 37 region 14 Restore Factory Defaults 5 safety i satellite ii 1 5 7 8 19 23 36 security code 5 12 Signal Quality 8 24 Signal Strength 8 SIM5 11 12 21 22 24 25 ...

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