Figure 27: Problem Troubleshooting page
2.
From the drop-down list to the left, select the symptom that best describes the problem you
are experiencing.
3.
From the drop-down list to the right, select how long ago you experienced the problem.
4.
Click
Diagnose
.
5.
A screen appears, identifying the problem.
For example, one problem you could see is
Uplink Queuing
. The problem is underlined,
indicating that this is a link. If an asterisk appears next to the problem link, this means the
problem occurred in previous hours as well.
6.
Click the problem link.
A screen explains the problem and possible remedial actions.
7.
Follow the troubleshooting instructions on the screen.
8.
If these steps do not correct the problem, contact your service provider.
Cannot access the Internet
If you can access the System Control Center but you cannot access the Internet, you may be able
to resolve the problem by performing some or all of the following troubleshooting procedures:
•
Confirming that the satellite modem is commissioned
on page 35
•
on page 36
•
Confirming the transmit signal
on page 36
•
Confirming that TCP Acceleration is operational
on page 37
•
Confirming that Web Acceleration is operational
on page 38
•
on page 39
•
Confirming Internet connectivity
on page 41
•
Checking for viruses and firewall issues
on page 42
Try each procedure in the order they are presented. After each procedure, try to access the
Internet. If you cannot access the Internet, continue to the next procedure.
HN9200 Satellite Modem User Guide
34
1038623-0001 Revision B
Troubleshooting
Chapter 4
