b) Wait 2 hr.
5.
If Web acceleration is still disabled, restart the modem:
a) Go to the System Control Center home page.
b) In the Help section, click
Restart HN9200
.
6.
If Web acceleration is still disabled, power cycle the modem:
a) Unplug the power cord from the power source.
b)
If the modem is connected to a DC power source,
unplug the DC input cable from the
satellite modem’s power supply.
c) Wait 10 sec.
d) Plug the power cord back into the power source.
e)
If the power source is DC,
plug the input cable back into the power supply.
Do not power cycle the satellite modem by
unplugging the power cord from the modem’s rear panel. Doing so could result in static
electricity discharge that could shock you and/or damage the modem.
7.
Check the
Web Acceleration Status
field again.
If Web Acceleration is still not operational, contact your service provider for assistance.
Confirming NOC connectivity
Use the Connectivity Test page to check connectivity to the Hughes Network Operations Center
(NOC). You may want to open a second web browser to access the Help page while you execute
a connectivity test.
1.
Click
Connectivity Test
on the System Control Center page to access the Connectivity Test
page.
Figure 32: Connectivity Test – initial page
2.
Click
Start Test
. The Connectivity Test results page appears.
39
HN9200 Satellite Modem User Guide
1038623-0001 Revision B
Chapter 4
Troubleshooting