Unplug the power cord from the power source.
a)
b)
If the modem is connected to a DC power source,
unplug the DC input cable from the
modem’s power supply.
c) Wait 10 sec.
d) Plug the power cord back into the power source.
e)
If the power source is DC,
plug the input cable back into the power supply.
Do not power cycle the satellite modem by unplugging
the power cord from the modem’s rear panel. Doing so could result in static electricity
discharge that could shock you and/or damage the modem.
5.
If you still cannot access the Internet, contact your service provider.
Confirming Internet connectivity
If you lose access to the Internet, this could be a result of a temporary Internet problem or a
problem with the site you are trying to access. If you lose Internet connectivity, try these
troubleshooting steps:
1.
Open a command prompt on a computer connected to the modem.
2.
Ping the HughesNet web server:
a) Type
ping www.hughesnet.com
(or other server address provided by the customer).
b) Press
Enter
.
If the ping test succeeds, there may be a temporary problem with the web site you originally
tried to access. Wait a while and then try to access the web site again. If the ping test fails,
continue with these steps.
3.
Ping the test server:
a) Type
ping 198.77.116.39
.
b) Press
Enter
.
If the ping test is successful but you still cannot browse the Internet, complete the procedures
in
on page 41.
If the ping test fails, contact your service provider for assistance.
Checking the DNS setting
If you can ping the test server but cannot browse the Internet, follow these steps to check the
DNS settings on your computer. The steps may vary slightly based on your computer's operating
system.
1.
On the Windows task bar, click
Start
→
Run.
2.
In the Run window, type
command
.
3.
Click
OK
.
4.
Type
ipconfig /all
and press
Enter
.
5.
Locate the DNS addresses in the
DNS Servers
field.
6.
For customers who have their own NOC, verify that the customer-specific DNS address
appears in the
DNS Servers
field.
7.
Close the Command window.
41
HN9200 Satellite Modem User Guide
1038623-0001 Revision B
Chapter 4
Troubleshooting
