Unplug the power cord from the power source.
a)
b)
If the modem is connected to a DC power source,
unplug the DC input cable from the
satellite modem’s power supply.
c) Wait 10 sec.
d) Plug the power cord back into the power source.
e)
If the power source is DC,
plug the input cable back into the power supply.
Do not power cycle the satellite modem by unplugging
the power cord from the modem’s rear panel. Doing so could result in static electricity
discharge that could shock you and/or damage the modem.
5.
If TCP Acceleration is still disabled, power cycle the Ethernet device according to the device
documentation.
6.
If TCP Acceleration is still disabled, restart the computer.
7.
Check the
TCP Acceleration Status
field again.
If TCP Acceleration is
enabled
but you still cannot access the Internet, go to
that Web Acceleration is operational
on page 38.
If TCP Acceleration is still
disabled
, contact your service provider for assistance.
Note:
TCP Acceleration Status may also be
Not Operational
(problem with the receive
or transmit link) or
Impaired
. Impaired status may result from a number of factors; in
many cases it clears within a minute or two.
Confirming that Web Acceleration is operational
Note:
This section applies only if the NOC operator has enabled Web Acceleration on the
satellite modem.
Web Acceleration is a Hughes feature that enhances browsing performance on non-secure web
sites. Follow these steps to confirm that Web Acceleration is operating properly:
1.
From any System Control Center page, observe the System Status button indicator.
• If the indicator button is green, Web Acceleration is functioning normally.
• If the indicator button is yellow, Web Acceleration may not be operational. Continue to
the next step.
2.
Click the
System Status
link to access the System Status page.
3.
Observe the message in the
Web Acceleration Status
field.
If the Web Acceleration Status is
Operational
, Web Acceleration is enabled. Proceed to
on page 39.
Note:
Web Acceleration Status may be
Operational
or
Inactive
during normal
operation.
Connecting
does not indicate a problem unless it persists for more than a
few seconds.
4.
If the Web Acceleration Status is
Not operational
, Web Acceleration Status is disabled.
Follow these steps:
a) Make sure the modem is transmitting and receiving. See
on page 36 and
Confirming the transmit signal
on page 36. If necessary, troubleshoot
as stated in these sections.
HN9200 Satellite Modem User Guide
38
1038623-0001 Revision B
Troubleshooting
Chapter 4