Hughes HN9200, Руководство по установке

Страница: 102 / 132

discharge that could shock you and/or damage the modem.
5. If TCP Acceleration is still disabled, power cycle the Ethernet device according to the device
documentation.
6. If TCP Acceleration is still disabled, restart the computer.
7. Check the TCP Acceleration Status field again.
If TCP Acceleration is enabled but you still cannot access the Internet, go to Confirming
that Web Acceleration is operational on page 90.
If TCP Acceleration is still disabled , contact Installer Support for assistance.
Note: TCP Acceleration Status may also be
Not Operational
(problem with the receive
or transmit link) or Impaired . Impaired status may result from a number of factors; in
many cases it clears within a minute or two.
Confirming that Web Acceleration is operational
Note: This section applies only if the NOC operator has enabled Web Acceleration on the
satellite modem.
Web Acceleration is a Hughes feature that enhances browsing performance on non-secure web
sites. Follow these steps to confirm that Web Acceleration is operating properly:
1. From any System Control Center page, observe the System Status button indicator.
• If the indicator button is green, Web Acceleration is functioning normally.
• If the indicator button is yellow, Web Acceleration may not be operational. Continue to
the next step.
2. Click the System Status link to access the System Status page.
3. Observe the message in the Web Acceleration Status field.
If the Web Acceleration Status is Operational , Web Acceleration is enabled. Proceed to
Confirming NOC connectivity on page 91.
Note: Web Acceleration Status may be
Operational
or
Inactive
during normal
operation. Connecting does not indicate a problem unless it persists for more than a
few seconds.
4. If the Web Acceleration Status is Not operational , Web Acceleration Status is disabled.
Follow these steps:
a) Make sure the modem is transmitting and receiving. See Confirming the receive signal
on page 88 and Confirming the transmit signal on page 88. If necessary, troubleshoot
as stated in these sections.
b) Wait 2 hr.
5. If Web acceleration is still disabled, restart the modem:
a) Go to the System Control Center home page.
b) In the Help section, click
Restart HN9200 .
6. If Web acceleration is still disabled, power cycle the modem:
a) Unplug the power cord from the power source.
b)
If the modem is connected to a DC power source, unplug the DC input cable from the
satellite modem’s power supply.
c) Wait 10 sec.
HN9200 Satellite Modem Installation Guide
90
1038622-0001 Revision B
Troubleshooting Chapter 8