Warranty
Limited Lifetime Warranty:
Under this warranty, Hudson River Stove Works covers the body of the stove including all
exterior metals. This warranty covers: Firebox, Heat Exchanger, Pedestals, Legs, and Door
Assembly. Please see the exclusions and limitations section below as certain restrictions
and exclusions apply to this warranty.
Limited Two Year Warranty:
Under this warranty, Hudson River Stove Works covers electrical components against
defects in materials and workmanship for part repair and replacement for the first two
years and labor for the first year only to the original purchaser. (Glass and all gaskets are
not included under any part of this warranty.) Please see the exclusions and limitations
section below as certain restrictions and exclusions apply to this warranty.
There is no written or implied performance warranty on the stove, as the manufacturer
has no control over the installation, daily operations, maintenance or the type of fuel
burned.
This warranty does will not apply if the stove has not been installed, operated and
maintained in strict accordance with the manufacturer’s instructions.
This warranty does not cover damage or breakage due to misuse, improper handling or
modifications.
All Claims under this warranty must be made through the dealer in which the stove was
originally purchased from. If an inspection by the dealer indicated that a warranty claim is
justified, and that all conditions of this warranty have been met, the manufacturer’s total
responsibilities and liabilities shall be to repair or replace the defective part(s). All costs
of removal, shipment to and from the dealer of manufacturer, any losses during shipment
and reinstallation and any other losses due to the stove being removed shall be covered by
the owner of the stove.
Here is how our Warranty works
If you have any concerns with your Hudson River product please contact the dealer where you purchased
the fireplace or stove. Your dealer shall make all claims under this warranty in writing.
To the Dealer
When filling out a warranty claim please complete the following information on an official warranty claim
form:
Customer information: Name, address and telephone number of purchaser and date of purchase.
Dealer information: Date of installation, name of installer and dealer, serial number of the appliance,
nature of complaint, defects or malfunction, description and part numbers of any parts replaced.
To the Distributor
Sign and verify that work and information are correct.
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