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Troubleshooting
Please Refer to below table to check out and it may solve your issue:
Fault Phenomenon
Reason
Solution
There is no power to
camera.
The power has been prevented
between adaptor and AC or DC IN
12V has not been connected to
camera.
Please check the connector
between camera and power,
fixed the power adaptor to
camera.
Power switch was set to OFF.
Please set power switch to ON.
The video of camera
cannot be displayed
on the screen.
Video cable is bad contact.
Check the connection between
video cable, camera and
monitor; fix the connector on
each end.
Exposure setting is not correct on
camera.
Change it to right exposure
settings.
It’s unable to Pan, Tilt
and zoom camera.
Menu was displayed on monitor.
Re-operate after exit menu.
Pan and tilt range was limited.
Remote control is not
working.
The “camera select” button on the
remote control is not match with “IR
select” switch number.
Choose the correct “IR select”
number to meets camera.
It was not been
controlled via VISCA
when camera connect
to PC.
The connection between PC and
camera is wrong.
Make sure it is a correct
connection between camera and
PC. (Reference to camera
connection.)
The camera is not
working completely.
Pull up the power, and wait a
few minute to connect power
again. Or power off the camera,
then restart after a moment.
