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Parts and Warranty
Warranty:
Warranty registration cards must be completed and returned to Hud-Son Forest
Equipment, Inc. within 30 days of purchase. Failure to do so will void the warranty!!
Warranty claims must be registered with the Dealer/Distributor, and defective parts must
be returned to the Dealer/Distributor at the owner's expense. The Dealer/Distributor will
assume cost of the shipping one way in regards to any warranty claim. Freight is stan-
dard UPS ground. Any expedited services are at an additional charge and will be paid in
at the owner's expense before shipping. The shipping of warranty/parts out of the conti-
nental USA, will not be covered under warranty. The labor charge out of the continental
USA is also not covered under warranty. All mills have a 3 year warranty against manu-
factures defects.
Warranty Claim Procedure
All warranty claims that are done in the field will be handled as follows:
1 - Customer will call the Dealer/Distributor and acknowledge the problem.
2 - If the problem can be solved in the field, new parts will be shipped, invoiced and paid
for. A credit will be given once the old parts are returned, if covered by warranty.
3 - If requested, parts to be replaced must be returned, at owner's expense within 30-days
to receive credit.
4 - If the problem is deemed too severe to be fixed in the field by the customer, then the
customer must bring the saw mill, at the owner's expense, to the closest Hud-Son
Dealer/Distributor for repair. If the Dealer/Distributor is not qualified to make the
repairs, then the equipment must be returned to Hud-Son Forest Equipment, Inc at the
customer's expense.
5 - If the problem is deemed not to be a warranty problem, an invoice will follow for the
parts that were replaced, as well as an invoice for any time spent on the mill by
Hud-Son Forest Equipment, Inc staff and/or Dealer/Distributor staff.
6 - Any modification to the band mill that is performed by any personnel other than
Hud-Son Forest Equipment, Inc direct staff voids the warranty.
7 - Any parts that are replaced without the discretion of the Dealer/Distributor voids the
warranty on the part the customer is replacing and no reimbursement will be made.
8 - Parts purchased by the customer from an outside source, without prior approval from
Hud-Son Forest Equipment, Inc will NOT be reimbursed.
