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HUAWEI G525-U00 Smartphone FAQs

Contents

Issue 01 (2013-6-1418)

Huawei

Proprietary and Confidential

1.10.5 I set an audio file on my microSD card as my ringtone and I removed the microSD card. Does the phone still use
the file as my ringtone? ..................................................................................................................................................... 17

1.11 Camera ...................................................................................................................................................................... 17

1.11.1 Can I take pictures or videos when no microSD card is available? ....................................................................... 17

1.11.2 I cannot open some pictures or video clips. Why? ................................................................................................. 17

1.11.3 Where are my photos and video clips saved? Can I change the path? ................................................................... 17

1.11.4 How do I edit a photo or video? How do I add a frame to a photo? ...................................................................... 18

1.11.5 Can I disable the shutter sound? ............................................................................................................................ 18

1.12 Streaming media ....................................................................................................................................................... 18

1.12.1 Will the music or video playback stop when I receive a call? ............................................................................... 18

1.12.2 My phone cannot play some streaming media. Why? ........................................................................................... 18

1.12.3 What causes poor quality of online streaming media played on the phone? .......................................................... 19

1.12.4 Does playing online streaming media use the phone's internal storage? ............................................................... 19

1.13 Bluetooth .................................................................................................................................................................. 19

1.13.1 What files can be transmitted using Bluetooth? ..................................................................................................... 19

1.13.2 How do I send data through Bluetooth?................................................................................................................. 19

1.13.3 My phone cannot be detected by other Bluetooth devices. What can I do? ........................................................... 19

1.13.4 How close do Bluetooth devices need to be to each other to pair and share content? ........................................... 20

1.13.5 My phone fails to pair with other Bluetooth devices. Why? .................................................................................. 20

1.14 Email ......................................................................................................................................................................... 21

1.14.1 How do I add an email account? ............................................................................................................................ 21

1.14.2 How do I remove an email account? ...................................................................................................................... 23

1.14.3 How do I check my emails? ................................................................................................................................... 24

1.14.4 How do I send an email? ........................................................................................................................................ 24

1.14.5 Can I view emails when I do not have Internet connection? ................................................................................. 25

1.15 How do I synchronize my contacts and calendar events? ......................................................................................... 25

1.16 What can I do if I fail to locate my phone using GPS? ............................................................................................. 25

1.17 Basic specifications ...................................................................................................

Error! Bookmark not defined.

2 Common settings......................................................................................................................... 26

2.1 How do I configure network settings? ........................................................................................................................ 26

2.2 How do I enable or disable my phone's mobile data connection? .............................................................................. 26

2.3 Wi-Fi ........................................................................................................................................................................... 27

2.3.1 How do I use my phone as a Wi-Fi hotspot and access the Internet? ...................................................................... 27

2.3.2 Does my phone support Wi-Fi? ............................................................................................................................... 28

2.3.3 My phone is connected to a Wi-Fi network but I cannot open web pages sometimes. Why? ................................. 28

2.3.4 I have turned on my phone's Wi-Fi, but it cannot detect Wi-Fi signals from a wireless router like other devices.
What can I do? .................................................................................................................................................................. 28

2.3.5 How do I know whether my phone is using its mobile data connection or a Wi-Fi connection to access the Internet?
.......................................................................................................................................................................................... 28

2.3.6 My phone is connected to a hotspot but cannot access the Internet. Why? ............................................................. 29

2.3.7 The Wi-Fi option is unavailable or my phone automatically turns off Wi-Fi after I turn it on. What can I do? ...... 29

2.3.8 My phone's Wi-Fi connection constantly disconnects. What can I do? ................................................................... 29

Содержание Y530-U00

Страница 1: ...HUAWEI Y530 U00 Smartphone FAQs HUAWEI Y530 U00 Smartphone FAQs Issue 01 Date 2013 12 18 HUAWEI TECHNOLOGIES CO LTD ...

Страница 2: ...contact group 9 1 6 Messaging 10 1 6 1 How do I switch the input method when composing a text message 10 1 6 2 How do I delete or lock a message How do I delete multiple messages simultaneously 10 1 6 3 How do I forward a message send a message to multiple recipients or save a message as a draft 10 1 6 4 How do I set my phone to ring or vibrate when it receives new messages 11 1 6 5 How many chara...

Страница 3: ...ch other to pair and share content 20 1 13 5 My phone fails to pair with other Bluetooth devices Why 20 1 14 Email 21 1 14 1 How do I add an email account 21 1 14 2 How do I remove an email account 23 1 14 3 How do I check my emails 24 1 14 4 How do I send an email 24 1 14 5 Can I view emails when I do not have Internet connection 25 1 15 How do I synchronize my contacts and calendar events 25 1 1...

Страница 4: ...eb page 34 2 7 4 Can I log in to my online banking account from my phone 34 2 7 5 How do I save an image from a web page 34 2 7 6 How do I save a web page for offline reading 34 2 7 7 Can I use my phone to access the Internet during a call 34 2 8 What network standards do my phone support 35 2 9 Screen lock 35 2 9 1 How do I enable a screen lock that must be unlocked using a PIN 35 2 9 2 How do I ...

Страница 5: ...rror Bookmark not defined 4 7 Can I synchronize my phone s date and time with the network 44 4 8 Can I use other power adapters than the included one to charge my phone 44 4 9 Does my phone support data roaming If so how do I enable it 44 5 Special features 45 5 1 What are the special features of my phone 45 6 Others 46 6 1 Does my phone support hot swapping of a microSD card 46 6 2 How do I view ...

Страница 6: ...h my phone 51 6 32 Does my phone support 3D acceleration 52 6 33 Are there any difference between the same model sold by channel sellers and online stores 52 6 34 If I remove the battery do the date and time on my phone be synchronized after I re install the battery Will configuring my phone to automatically set the date and time generate data traffic 52 6 35 Can I connect my phone to a charger or...

Страница 7: ...HUAWEI G525 U00 Smartphone FAQs 1 Basics Issue 01 2013 6 1418 Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd 1 1 Basics 1 1 Your phone at a glance ...

Страница 8: ...rent application When you are entering text touch to hide the onscreen keyboard Touch to return to the home screen Touch to display the option menu Touch and hold to display the list of recently used applications 1 2 In what colors is the Y530 U00 available The Y530 U00 is available in black white red and yellow 1 3 Installation 1 3 1 How do I open the battery cover Use your left hand to hold the ...

Страница 9: ...M card microSD card and the battery To install a USIM or SIM card To install a microSD card To install the battery Step 1 Align the battery s metal contacts with those at the bottom of the battery compartment refer to position a in the following figure Step 2 Press the other end of the battery position b in the following figure to secure it within the battery compartment ...

Страница 10: ...o Ltd 4 End 1 4 Home screen 1 4 1 How do I add or delete a home screen Step 1 On the home screen pinch two fingers together to display the home screen thumbnails Step 2 Touch the plus sign to add a home screen and touch the cross sign x in the upper left corner of a home screen to delete it Only blank home screens can be deleted ...

Страница 11: ... 3D home screen End 1 4 2 What s on my home screen The status bar is on the top and you can drag it down to open the notification panel The dock at the bottom contains four applications that do not change as you swipe between home screens The center section of the home screen displays all applications and widgets You can swipe left or right to switch between home screens ...

Страница 12: ... To delete or move an application or widget touch and hold it Then drag the application or widget to the trash can icon to delete it or to a new position To manage folders On the home screen drag an application onto another to create a folder containing both of them To remove an application from a folder drag the application out To remove a folder drag all applications out of it ...

Страница 13: ...reen touch or touch and hold a blank area and touch Widgets Then choose a widget from the widget list at the bottom of the screen and drag it to a home screen thumbnail 1 5 People 1 5 1 How do I create a contact How do I assign a photo to a contact Creating a contact Touch choose where you want to save the contact enter the contact details and touch DONE Assigning a photo to a contact ...

Страница 14: ... photo and touch DONE On the contact details screen touch to edit the contact and touch the contact photo area then Take photo or Choose photo from Gallery Then choose a photo and touch DONE 1 5 2 How do I import contacts to and export contacts from a SIM card To import contacts from a SIM card to your phone memory Touch People Manage contacts Copy from USIM card Select contacts you want and touch...

Страница 15: ... ringtone for a particular contact open the contact detail Then touch Ringtone You cannot set a ringtone for a contact group 1 5 4 How many contacts can be saved to my phone It depends on your phone s available space and your SIM card s storage capacity There are no specific limits 1 5 5 How do I add a contact to a contact group Only contacts saved in your phone memory can be added to a contact gr...

Страница 16: ... message touch and hold the message From the displayed option menu touch Delete or Lock Locked messages will be not deleted when you delete the thread To delete all messages on the Messaging screen touch Delete All Delete To delete multiple messages on the Messaging screen touch Delete Select the unwanted threads and touch Delete 1 6 3 How do I forward a message send a message to multiple recipien...

Страница 17: ...es go to the settings menu and touch Vibrate End 1 6 5 How many characters can be contained in a text message How about a long text message A text message can contain a maximum of 160 English characters or 70 Chinese characters A long text message can contain up to 9 pages If a message is longer than 10 pages the message will be converted into a multimedia message 1 6 6 How many text messages can ...

Страница 18: ...obile data Step 1 On the home screen touch Step 2 In the list of message threads touch Step 3 Touch Add subject to enter the message subject Step 4 Touch the recipient text box and enter the contact name or phone number NOTE Touch to select more contacts and send the message to them simultaneously Step 5 Write your message Step 6 Touch select the attachment type and attach a file NOTE To attach mo...

Страница 19: ...nd or receive a multimedia message Why What can I do Possible reasons and solutions are Multimedia messages cannot be sent or received if data service is disabled Before you send or download a multimedia message touch Settings All Mobile networks Data enabled to enable your data service If the problem persists check whether your phone has sufficient storage available ...

Страница 20: ...le exceeds the size limit generally 300 KB it cannot be attached to a message If a picture is too large it will be automatically compressed before being attached to the message As a result the resolution of the picture attached to the message decreases 1 10 Music 1 10 1 How are my songs sorted Albums Lists songs by album Artists Lists songs by artist Songs Lists all songs by name Playlists Contain...

Страница 21: ...gies Co Ltd 15 End 1 10 3 How many playing modes does Music support What are they Play in order by default Play all audio files in a playlist in sequence and stop playing after all the files have been played Shuffle Play all audio files in the playlist in a random order and stop playing after all the files have been played ...

Страница 22: ...uawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd 16 Repeat list Play all audio files in a playlist in sequence and repeat the playlist in sequence after all the files have been played Repeat current song Play the current audio file repeatedly ...

Страница 23: ...nnot open some pictures or video clips Why Your phone does not support the file format Supported image formats include PNG GIF JPG and BMP Supported video and audio formats include MP3 WAV OGG MID AMR MP4 and 3GP For files in other formats you may need to use other third party applications The file is corrupted Download another copy of the file and try opening it again The file is copyright protec...

Страница 24: ...t a photo or video How do I add a frame to a photo When viewing a photo touch then Rotate Left Rotate Right Crop or Edit You cannot edit videos You cannot add frames to photos 1 11 5 Can I disable the shutter sound No 1 11 6 Can I enable the flash with low battery power When the battery power is lower than 15 the flash is not enable 1 12 Streaming media 1 12 1 Will the music or video playback stop...

Страница 25: ...he online streaming media occupies the RAM rather than the phone s internal storage 1 13 Bluetooth 1 13 1 What files can be transmitted using Bluetooth Pictures audio files videos compressed files contacts and apk files can be transmitted using Bluetooth 1 13 2 How do I send data through Bluetooth To share a file go to File Manager and touch and hold the file you want to send In the displayed opti...

Страница 26: ...the timeout period On the Bluetooth screen touch Visibility timeout to select a period and enable Bluetooth visibility Bluetooth devices must be within 10 meters of each other 1 13 4 How close do Bluetooth devices need to be to each other to pair and share content Bluetooth devices must be within 10 meters of each other 1 13 5 My phone fails to pair with other Bluetooth devices Why The phone fails...

Страница 27: ... to be connected is able to receive files and is able to receive files of the sending formats 1 14 Email 1 14 1 How do I add an email account To add an email account touch Email select an email service provider and log in to your account You can set up your account manually or automatically Manual setup To set up your account manually Step 1 On the Account setup screen enter your email address and...

Страница 28: ... for which settings are preconfigured on your phone To set up your account automatically Step 1 On the Account setup screen enter your email address and password and touch Next Step 2 You phone automatically configures incoming and outgoing server settings Step 3 On the Account settings screen set Inbox checking frequency and touch Next Step 4 Enter the name you want people see when they receive y...

Страница 29: ...1418 Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd 23 End 1 14 2 How do I remove an email account To remove an email account touch Email then the Menu key choose Settings and touch the account you want to remove then Remove account ...

Страница 30: ... 3 How do I check my emails Open Email From the spinner in the action bar select the account from where you want to check you emails 1 14 4 How do I send an email To send an email Step 1 Touch Email then Step 2 Set To Cc Bcc and Subject touch to attach a file and compose your email Step 3 Touch in the upper right corner to send the email End ...

Страница 31: ...from your email service provider s website and log in to your Exchange account Step 2 Touch Settings All Account touch your Exchange account and select the data you want to synchronize Then touch Sync now to synchronize the selected content to your phone NOTE If the synchronization fails check that your phone s data service is turned on and that the account server supports contact synchronization ...

Страница 32: ...automatically configures Access Point Name APN settings To restore the APN settings to their default values Go to Settings In the WIRELESS NETWORKS area touch Mobile networks Access Point Names Touch Reset to default 2 2 How do I enable or disable my phone s mobile data connection To enable your phone s mobile data connection touch the Menu key then Settings All Mobile networks and select Data ena...

Страница 33: ... 2 4 Wi Fi 2 4 1 How do I use my phone as a Wi Fi hotspot and access the Internet You can use your phone as a portable Wi Fi hotspot and share your phone s mobile data connection with another device allowing you to access the Internet from it To use your phone as a hotspot touch Settings All More Tethering portable hotspot Portable Wi Fi hotspot Touch Configure Wi Fi hotspot to name the Wi Fi hots...

Страница 34: ...o log in to Facebook to verify that this may be the problem The websites that the Wi Fi hotspot can access are restricted Your phone is faulty 2 4 4 I have turned on my phone s Wi Fi but it cannot detect Wi Fi signals from a wireless router like other devices What can I do Check that the wireless router s service set identifier SSID is not hidden Move your phone to the coverage area of the wireles...

Страница 35: ...Upgrade your phone s software 2 4 8 My phone s Wi Fi connection constantly disconnects What can I do Check your phone s Wi Fi sleep policy If you do not want your Wi Fi connection to be disconnected select Always Never increases data usage Disconnect a Wi Fi connection 15 minutes after your phone s screen turns off Only when plugged in Never disconnect a Wi Fi connection in charging state Always N...

Страница 36: ...and enter IP address 192 168 1 128 by default Gateway 192 168 1 1 by default Network prefix length 24 by default and more NOTE Using a dynamic IP address for a Wi Fi connection is time consuming while a static IP address lets your phone connects to a Wi Fi network quickly End 2 6 Tone settings 2 6 1 How do I set the ringtone and message tone What is the difference between the notification tone and...

Страница 37: ...can set different tones for different types of notifications 2 6 2 How do I set my phone to vibrate when receiving a call or message To enter vibration mode press and hold the power key and touch To set your phone to vibrate when receiving a message go to Messaging touch Settings Vibrate 2 6 3 How do I set a custom audio file as the ringtone or message tone Go to File Manager touch and hold the au...

Страница 38: ...e of your choice is not in the list try other language support third party applications 2 7 2 I installed a new text input method but cannot use it Why After installing an input method you must select the input method Touch the Menu key then Settings All Language input Select the newly installed input method 2 7 3 How do I turn on handwriting or stroke input mode How do I set my phone not to vibra...

Страница 39: ...o Ltd 33 To disable the Vibrate on keypress function touch Settings All Language input Touch an input method and clear Vibrate on keypress 2 8 Internet access 2 8 1 How do I clear my browser s cache and web history Launch your browser open a web page touch the Menu key then Settings Privacy security and touch Clear cache or Clear history ...

Страница 40: ...an I log in to my email account from a web page Yes 2 8 4 Can I log in to my online banking account from my phone Yes 2 8 5 How do I save an image from a web page Touch and hold the image you want to save From the displayed menu choose Save image The image is stored in the Download folder of your microSD card 2 8 6 How do I save a web page for offline reading Launch your browser open the web page ...

Страница 41: ...n screen will be directly displayed Log in to your Google account to reset the screen unlock pattern If you do not have a Google account Download the software update package for your phone from http www huaweidevice com Save the update package to a microSD card s root directory and insert the microSD card into your phone Power on your phone and press and hold the power volume up and volume down ke...

Страница 42: ...d 36 2 12 How do I set my phone s default storage location By fault the phone s storage location is the phone memory To change the default storage location touch Settings All Storage Default storage location If you set the microSD card as the default storage location you will be prompted to change the default storage location to phone memory ...

Страница 43: ...ll an application that is not downloaded from the Google Play Store Install blocked will be displayed If you want to install the application anyway go to Settings In the PERSONAL area touch Security and select Unknown sources You can then re install the application 3 4 How do I install manage and uninstall applications 3 4 1 How do I install applications Touch Settings All Security and select Unkn...

Страница 44: ...opyright Huawei Technologies Co Ltd 38 3 4 2 How do I manage applications Touch Settings All Manage apps ALL Touch an application to manage it 3 4 3 How do I uninstall applications Touch Settings All Manage apps Touch the application you want to uninstall then Uninstall In the displayed dialog box touch OK ...

Страница 45: ...ications 3 5 Third party applications 3 5 1 Common errors and possible reasons Third party applications may sometimes respond slowly report error information or unexpected end Possible reasons are Your phone does not have sufficient storage space If so applications may fail to run properly or your phone may fail to power on Delete some applications or files when prompted to free up some space The ...

Страница 46: ...up application to back up data Your phone is preinstalled with the Backup application To use Backup touch Backup Back up to SD card 3 6 2 How do I back up contacts to a microSD card Touch Settings All Storage Default storage location and select the microSD card Touch People Touch the Menu key then Manage contacts Export to storage In the displayed dialog box touch OK All contacts in your phone are...

Страница 47: ...ilures because of compatibility issues 3 8 Does my phone support cloud backup No 3 9 What data can be backed up on my phone You can back up your contacts messages calendar call log system settings alarms bookmarks notes HiSpace weather clock music playlists email accounts and applications Before restoring your phone to its factory settings you can back up your contacts messages calendar call log s...

Страница 48: ...5 U00 Smartphone FAQs 3 Applications Issue 01 2013 6 1418 Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd 42 End 3 10 2 How do I change the album displayed in Weather Clock Not Supported ...

Страница 49: ...support wire control The provided headset adopts the American line order which is the mainstream line order in the industry The provided headset comes with a hook key Press this key to answer or reject call or pause or resume the music playback It cannot be used to adjust the volume Your phone supports headsets that let you adjust the volume using the keys 4 3 Does my phone support HDMI TV OUT and...

Страница 50: ...twork Yes On the home screen touch Settings Date time select Automatic date time and Automatic time zone 4 7 Can I use other power adapters than the included one to charge my phone Yes Your phone has a charging protection circuit It is recommended that you use the original power adapter because if you constantly charge your phone using a power adapter with excessive current your phone and battery ...

Страница 51: ... 1418 Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd 45 5 Special features 5 1 What are the special features of my phone Your phone is a dual core smartphone It is compatible with Android 4 3 It supports OTA update fast boot power off alarms ...

Страница 52: ...content in the microSD card To view it from your phone go to File Manager and touch the SD card tab To view it from your computer connect your phone to the computer using a USB cable On the displayed USB computer connection dialog box touch USB storage device 6 3 What can I do during a call Touch the buttons shown in the call screen to perform corresponding operations For example touch Hold to pla...

Страница 53: ...ew content in the microSD card and phone memory connect your phone to a computer using a USB cable and choose either of the following connection modes Media device MTP Transfer multimedia files such as photos songs and videos between your phone and a computer that supports MTP Camera PTP Transfer files between your phone and computer that does not support MTP USB storage device Copy files between ...

Страница 54: ...ervice from the notification panel Touch Settings All Location services and clear GPS satellites to disable the GPS function You can also turn off the GPS function from the notification panel 6 9 How do I save data traffic Disable the data service when you are not using it When Wi Fi is available connect your phone to a Wi Fi network and disable the data service Access Wireless Access Protocol WAP...

Страница 55: ...ow do I enter recovery mode and restore my phone to its factory settings If you forget your phone unlock password or your phone fails to power on press and hold the power and volume up keys to enter recovery mode You can then press the volume up and down keys to scroll between the following options and press the power key to confirm your selection NOTE If you choose wipe data factory reset your us...

Страница 56: ...ode from the displayed option menu 6 19 How do I restore my phone to its factory settings Touch Settings All Backup reset Factory data reset 6 20 HiSuite Your phone supports HiSuite You can download it from the App Center 6 21 What is my phone s CPU frequency Your phone s CPU frequency is dual core 1 2 GHz The value may not be accurate when you are checking the CPU using a third party assessment t...

Страница 57: ...party applications for video chats 6 26 How do I enter and exit safe mode To enter safe mode when your phone is powering on press and hold the power and volume down keys until Safe mode is displayed in the lower left corner of the screen To exit safe mode restart your phone 6 27 Does my phone support Adobe Flash Player No 6 28 Can I calibrate the screen No 6 29 How do I take a screenshot Press the...

Страница 58: ...ate and time will not be automatically synchronized If your phone obtains the date and time from your service provider s network when it powers on and registers with the network it does not synchronize the date and time through your data connection and does not generate data traffic If your phone cannot obtain the date and time from your service provider s network and Automatic date time is turned...

Страница 59: ...7 1 Can I record ongoing calls No 7 2 Will the alarms go off when my phone is powered off No Enabled alarms will not go off when your phone is powered off 7 3 Can I use my phone for recording Yes 7 4 Does my phone come with a protective film No 7 5 Does my phone support mobile TV No 7 6 Can I edit Word Excel PPT and PDF files Yes But need to download third party applications ...

Страница 60: ...is invisible to users The ROM space available to users is 1 78 GB You can save different files to the phone memory Comparison of the ROM with other phones Model Total Available Galaxy III 16 GB 11 35 GB Galaxy Note 4 GB 1 51 GB Y530 4 GB 1 78 GB For the RAM because the Android system takes up some space to run Kernel the actual space differs from the nominal 7 9 How to fix mobile phone faultes cau...

Страница 61: ...Step 6 Ensure that the dload folder contains the UPDATE APP file Step 7 Insert microSD card into the phone and power on the phone On the home screen touch Settings All About phone System Update Local update Confirm Upgrade as shown in the following figures If you need to back up data tap Backup data The phone automatically restarts and then enters upgrade mode After the upgrade is complete the pho...

Страница 62: ...package by visiting the following website and choosing Appropriate model Support Downloads Download Now http consumer huawei com en mobile phones index htm Step 4 Decompress the downloaded upgrade package Step 5 Copy the dload folder to the root directory of the microSD card Step 6 Ensure that the dload folder contains the UPDATE APP file Step 7 Power off the phone and insert the microSD card into...

Страница 63: ...oSD cards are recommended Step 2 Optional Format the microSD card Step 3 Download the upgrade package by visiting the following website and choosing Appropriate model Support Downloads Download Now http consumer huawei com en mobile phones index htm Step 4 Decompress the downloaded upgrade package Step 5 Copy the dload folder to the root directory of the microSD card and copy an au_temp cfg file y...

Страница 64: ... After the upgrade is complete the phone restarts automatically End The preceding methods cannot fix all faults For example components or phones need to be replaced in a repair center to fix hardware faults The preceding methods will not cause further damages to phones The preceding methods may cause data loss Therefore if important data is saved in your phone you are advised to fix faults in a re...

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