Appendix/ 附录
Troubleshooting/ 常见问题处理
Q : What can I do if the dome camera cannot perform self-check after being powered on?
A : Check whether the power cable is loose. If the power cable is loose, reconnect the power cable.
问：球机上电后不会自检？
答：检查电源是否松动，重新插拔电源。
Q : After you enter the IPC IP address in the address box and press Enter, the Internet Explorer displays "There
is a problem with this website's security certificate."
A : Click
Continue to this web (not recommended)
to continue browsing this website. Then, install the root
certificate or upload your own certificate. For details, see
Configuration Guide
.
问：在 IE 浏览器中输入设备 IP 地址后，网页显示“此网站的安全证书有问题”？
答：单击“继续浏览此网站（不推荐）”，继续访问设备 Web 页面 , 然后安装根证书或上传用户自己的证书文件，具体
操作请参见《配置指南》。
Q : When the root certificate is downloaded, the Internet Explorer displayed "There is a problem with this
website's security certificate", Click "Continue to this website(not recommended)" to access the login page,
the Certificate Error is displayed in the address box.
A : Choose "
Settings > System > Configuration Management > Certificate Management
" , upload a valid
certificate. After the certificate is uploaded, restart the browser.
问：根证书下载安装完成后，IE 仍提示“此网站的安全证书有问题”，单击“继续浏览此网站（不推荐）”进入登录页面后，
地址栏中出现“证书错误”提示。
答：选择“
高级配置 > 系统配置 > 配置管理 > 证书管理
”，上传用户自己的合法证书，完成后重新启动浏览器。
Q : What can I do if I forgot the password of the admin user?
A : Use an account with the administrator rights to log in to the web page, choose
Maintenance > Reset
Device > Device Operation
, and click
Restore
or hold down the Reset button for at least 3s to restore the
camera to factory defaults.
问：忘记 admin 用户的密码？
答：使用其他拥有管理员权限的帐号登录 Web 页面，选择“维护 > 设备重置 > 设备操作“，单击”恢复默认配置“后
恢复系统默认配置，或者长按
Reset
键 3s 以上恢复系统默认配置。
Q : The text "Heating…" is displayed on live video, and images cannot be displayed.
A : If the IPC is started in low-temperature environment, the IPC may enter the low-temperature protection
mode. In this case, the text "Heating…" will be displayed on the live video. When the temperature of the
IPC rises, images can be properly displayed.
问：Web 实况出现“Heating...”字样，图像画面无法显示。
答：在低温环境下启动 IPC，设备有可能会进入低温保护模式，实况页面显示“Heating...”字样，等 IPC 温度上升后，画
面会自动恢复正常。
Q : In foggy or dusty weathers, when the infrared lamp is enabled in B/W mode at night, live video images
may be blurry.
A : The fog and dust in the air will block light. Video images are blurry when airborne particulates reflect the
infrared. You are advised to disable infrared in foggy days or add a strobe light for visible light.
问：大雾天、灰尘比较大的天气，夜晚黑白红外模式下 , 实况画面朦胧。
答：由于空气弥漫的雾气和尘埃对光线有阻挡作用，大气颗粒反射红外光后会出现画面朦胧的现象。建议在大雾天关闭红外，
或增加可见光补光灯措施。
Warranty Card
Thank you for choosing products of Huawei Technologies Co., Ltd. (Huawei). To be entitled for warranty service for
the product, please read the following warranty statements carefully.
1. Warranty Period
Unless otherwise stated specifically by Huawei, the following periods apply:
Duration of Hardware Warranty: 12 months
Duration of Software Media: 3 months
The start date of the warranty:
The warranty starts on the 90th day after the date of the product shipment from Huawei, or the date of receiving
service request, whichever is earlier.
Notes:
1. If there is any conflict with contract terms and conditions, the contract terms and conditions shall prevail.
2. When you purchase a product from Huawei, please confirm the date when the product will be shipped from Huawei,
and check other warranty-related information.
3. For expansion and replacement parts, you are entitled to either of the following warranties (whichever is longer):
(1) A 90-day warranty starting from the date the replacement parts are shipped
(2) The remaining warranty of the original equipment
4. Warranty service is provided for the lithium battery modules for the S series switches, but the terms related to
hardware warranty service response time in the
Huawei Enterprise Standard Warranty
do not apply to the lithium
battery modules.
2. Service Guidelines
This warranty card entitles you to free warranty service within the warranty period. For a complete listing of
applicable warranties, please visit
http://e.huawei.com
, choose
Support
>
Service Solutions
>
Warranty
.
Technical Support: Visit
http://support.huawei.com/enterprise
, click
Contact Us
at the bottom of the page, and select
your country to obtain contact information of Huawei local office.
TAC Support: Visit
http://support.huawei.com/enterprise
and choose
Contact
>
Global Service Hotline
to find the
service hotline available in your country.
Complete the form below and keep for ready reference:
Product supplier:
Supplier telephone number:
Product serial number:
