Appendix/ 附录
Troubleshooting/ 常见问题处理
Thank you for choosing products of Huawei Technologies Co., Ltd. (Huawei). To be entitled for warranty service for
the product, please read the following warranty statements carefully.
1. Warranty Period
Unless otherwise stated specifically by Huawei, the following periods apply:
You are entitled a free warranty service of at least 12 months for the camera you purchased from Huawei. The specific
warranty duration is subject to the sales contract.
The start date of the warranty:
The warranty starts on the 90th day after the date of the product shipment from Huawei, or the date of receiving
service request, whichever is earlier.
Notes:
1. If there is any conflict with contract terms and conditions, the contract terms and conditions shall prevail.
2. When you purchase a product from Huawei, please confirm the date when the product will be shipped from Huawei,
and check other warranty-related information.
3. For expansion and replacement parts, you are entitled to either of the following warranties (whichever is longer):
(1) A 90-day warranty starting from the date the replacement parts are shipped
(2) The remaining warranty of the original equipment
4. Warranty service is provided for the lithium battery modules for the S series switches, but the terms related to
hardware warranty service response time in the
Enterprise Warranty
Policy
do not apply to the lithium battery
modules.
2. Service Guidelines
This warranty card entitles you to free warranty service within the warranty period.
Technical Support: Visit
http://e.huawei.com
, click
Contact Us
at the upper right corner of the page, and select your
country to obtain contact information of Huawei local office.
TAC Support: Visit
http://e.huawei.com
and choose
Contact Us
>
Service Hotline
to find the service hotline available
in your country.
Complete the form below and keep for ready reference:
Product supplier:
Supplier telephone number:
Product serial number:
Warranty Card
Q : After you enter the camera IP address in the address box and press Enter, the Internet Explorer displays
"There is a problem with this website's security certificate."
A : Click Continue to this web (not recommended) to continue browsing this website. Then, install the root
certificate or upload your own certificate. For details, see the
Configuration Guide
.
问：在 IE 浏览器中输入设备 IP 地址后，网页显示“此网站的安全证书有问题”？
答：单击“继续浏览此网站（不推荐）”，继续访问设备 Web 页面 , 然后安装根证书或上传用户自己的证书文件，具体操
作请参见《配置指南》。
Q : After the root certificate is installed, the Internet Explorer still displays "There is a problem with this
website's security certificate." After you click Continue to this web (not recommended) to access the login
page, the "Certificate Error" message is displayed in the address box.
A : Choose Settings > System > Configuration Management > Certificate Management, and upload a valid
certificate. After the certificate is uploaded, restart the browser.
问 ： 根证书下载安装完成后，IE 仍提示“此网站的安全证书有问题”，单击“继续浏览此网站（不推荐）”进入登录页面后，
地址栏中出现“证书错误”提示。
答：选择“高级配置 > 系统配置 > 配置管理 > 证书管理 ”，上传用户自己的合法证书，完成后重新启动浏览器。
Q : What can I do when the message "Your request for URL has a security risk. You can access this URL by
clicking the Continue, I accept this risk. button. If you make this choice, it means that you accept this
risk.”is displayed during a login attempt?
A ：Choose Tools > Internet Options, click the Connections tab, click LAN Setting, and deselect Use a proxy for
your LAN.
问：通过 web 页面登录摄像机时显示“您访问的链接存在安全风险。若您接收此风险，请点击“继续，我接受此风险”按
钮继续访问”，应如何处理？
答 ：选择“工具 > Internet 选项”，选择“连接”页签，点击“局域网设置”，“为 LAN 使用代理服务器”选择框去掉勾选。
Q : The message "Heating..." is displayed while the live video can be properly viewed.
A : If the camera is started in low-temperature environment, the camera may enter the low-temperature
protection mode. In this case, the message "Heating..." will be displayed on the live video. When the
temperature of the camera rises, the message will disappear.
问：Web 实况出现“Heating...”字样，而图像画面可以显示实况。。
答：在低温环境下启动摄像机，设备有可能会进入低温保护模式，实况页面带有“Heating...”字样，等设备温度上升后，
Heating...”字样会消失。
Q : What can I do if files or the SDC Web Control cannot be downloaded?
A : In Internet Explorer, choose Tools > Internet Options > Advanced and click Reset to restore the default
browser settings. Then restart the computer and log in to the web client again.
问：下载文件或者 SDC Web Control 实况控件失败，应如何处理？
答：在 Internet Exporer 中选择“工具 > Internet 选项 > 高级”，单击“重置”，恢复默认配置后，重启电脑，再次登
录设备的 Web 客户端。