FAQs
20
For deta ls about how to install a splitter, see the related description in the manual.
Ensure that telephone lines are properly connected.
i
Step 2
ility of the network connection is affected.
Step 3
Check the positions of your HG552a1 and computer. Ensure that they are far from the
cordless telephones that
provider.
alls?
If the telephone lines are improperly connected, the stab
electric appliances such as microwave ovens, refrigerators, or
generate strong magnetic or electric fields.
If the problem persists, contact your service
What can I do if noises exist during telephone c
Step 1
Ensure that a splitter is installed.
A splitt helps to protect the call quality of the asymmetric digital subscriber line (ADSL) from
being affected due to the interference of other type of signals.
er
re not faulty.
Step 2
Ensure that telephone lines are properly connected. Especially ensure that the telephone
line connecting to the splitter is properly connected.
Step 3
Replace telephone lines and ensure that the telephone lines a
After the HG552a1 is installed, does Internet access degrade call quality
or do telephone calls lower the Internet access rate?
No. The HG552a1 uses the frequency division multiplexing (FDM) and splitter technologies to
separate voice signals from data signals. Although the two types of signals are transmitted through
one telephone line, they are carried by different frequency bands. Therefore, they do not interfere
with each other. In this case, you can make a telephone call and access the Internet at the same time,
without degrading call quality or lowering the Internet access rate.
