10
Holding a Call
To hold an ongoing call, press the
<Hold>
soft key. If you want to cancel the holding,
proceed as follows:
When only one call is held, press the
<Resume>
soft key again.
When multiple calls are held, press the up or down key to select a call that you want
to unhold, and press the
<Resume>
soft key again.
Transferring a Call
The eSpace 7820 supports the following call transfer modes: blind transfer,
semi-consultation transfer, and consultation transfer.
Assume that user A wants to transfer user B's call to user C. The procedure is as
follows:
Step 1
During the conversation with user B, user A presses the
<Transfer>
key to
hold the call with user B.
Step 2
User A dials user C's number.
Step 3
User A performs call transfer.
Blind transfer
User A presses the
<Transfer>
key to initiate the call. After that, user C's
phone rings. After user C picks up the phone, user A's phone hangs up
automatically to complete the transfer.
Semi-consultation transfer
User A presses the
<OK>
key to initiate the call. When user C's phone
rings, user A presses the
<Transfer>
key, and user A's phone hangs up
automatically. The transfer is complete when user C picks up the phone.
Consultation transfer
User A presses the
<OK>
key to initiate the call. After user C picks up the
phone, user A asks user C whether user C wants to answer user B's call. If
user C wants to answer, user A presses the
<Transfer>
key to complete
the transfer.
Step 4
User B talks with user C.
