lp-451 Rev. 001 Rel. 001 Date 7.25.17
14
14. Failures (leaks) caused by operating the water heater in a corrosive
or contaminated atmosphere.
15. Failure of the water heater due to the accumulation of solid
materials and lime deposits.
16. Any damage or failure resulting from improper water chemistry.
WATER CHEMISTRY REQUIREMENTS (RESIDENTIAL USE) – Water pH
between 6.5 and 8.5. Operating temperatures not exceeding 140
o
F.
Hardness less than 12 grains (200 mg/L). Chloride concentration less
than 100 ppm (mg/L). TDS less than 500 ppm (mg/L). (COMMERCIAL
USE) - Water pH between 6.5 and 8.5. Hardness less than 7 grains (120
mg/L). Chloride concentration less than 100 ppm (mg/L). TDS less
than 500 ppm (mg/L).
17. Any damages, malfunctions, or failures resulting from the use of
dielectric unions.
18. Production of noise, taste, odors, discoloration, or rusty water.
19. Water heaters replaced for cosmetic reasons.
20. Components of the water heater that are not defective, but must
be replaced during the warranty period as a result of reasonable
wear and tear.
21. Damages, malfunctions, or failures resulting from the use of any
attachment(s) not supplied by HTP.
22. Water heaters installed outside the fifty states (and the District of
Columbia) of the United States of America and Canada.
23. Water heaters moved from the original installation location.
24. Water heaters that have had their rating labels removed.
25. Water heaters used in steam boiler applications.
ONLINE EXTENDED RESIDENTIAL USE
LIMITED WARRANTY REGISTRATION
To register for the Extended Residential Use Limited Warranty,
complete the form and follow the payment instructions located on
the HTP website at www.htproducts.com/sspwarranty within 90
days of installation. The form must be completed in full with owner
name, email address, and phone number, the address where the unit
is installed and installation date, and unit model and serial numbers.
Proof of purchase is required, and may be an invoice for the product,
or a bill from an installing contractor that clearly documents the
installation of the unit. To be valid, proof of purchase must also
include the unit serial number. Proof of purchase may be typed or
hand written. Submit the proof of purchase and payment to HTP via
the directions provided on the website.
NOTE:
When registration and purchase are complete, retain the
proof of Extended Residential Use Limited Warranty purchase.
Proof of Extended Residential Use Limited Warranty purchase must
be presented when making a warranty claim in order for Extended
Residential Use Limited Warranty to be valid.
PROCEDURES FOR WARRANTY SERVICE REQUESTS
Any claim for warranty assistance must be made promptly. Determine
if the water heater is “in-warranty” (that is, within the applicable
warranty period) by reviewing a copy of the original sales receipt or
warranty registration. The Owner must present a copy of the original
sales receipt or warranty registration for a warranty service request.
If the water heater is “in-warranty”, contact the retailer from whom
the water heater was purchased (or the installer) for assistance.
Be prepared to provide the retailer or installer with a copy of the
original receipt, complete model and serial numbers, and the date
of installation of the water heater, in addition to explanation of the
water heater problem.
Warranty coverage is subject to validation of “in-warranty” coverage
by HTP claims department personnel. All alleged defective or
malfunctioning components must be returned to HTP via the local
distribution channels where original purchase was made. NOTE: Any
components or heaters returned to HTP for warranty analysis will
become the property of HTP and will not be returned, even if credit
is denied. If all warranty conditions are satisfied, HTP will provide
replacement components to the retailer.
For questions about the coverage of this warranty, please contact HTP
at the following address or phone number: HTP, 272 Duchaine Blvd.,
New Bedford, MA, 02745, Attention: Warranty Service Department,
1(800) 323-9651.
SERVICE, LABOR AND SHIPPING COSTS
This limited warranty does not extend to any shipping charges,
delivery expenses, or administrative fees incurred by the Owner
in repairing or replacing the water heater or component(s). This
warranty does not extend to labor costs beyond the coverage
specified in this warranty document. All such expenses are the
Owner’s responsibility.
LIMITATIONS OF YOUR HTP WARRANTY AND REMEDIES
THE FOREGOING WARRANTIES ARE EXCLUSIVE AND ARE GIVEN
AND ACCEPTED TO THE FURTHEST EXTENT UNDER APPLICABLE
LAW IN LIEU OF ANY AND ALL OTHER WARRANTIES, EXPRESS
OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE AND ANY OBLIGATION, LIABILITY, RIGHT,
CLAIM OR REMEDY IN CONTRACT OR TORT, WHETHER OR NOT
ARISING FROM HTP’S NEGLIGENCE, ACTUAL OR IMPUTED. THE
REMEDIES OF THE OWNER SHALL BE LIMITED TO THOSE PROVIDED
HEREIN TO THE EXCLUSION OF ANY OTHER REMEDIES INCLUDING
WITHOUT LIMITATION, INCIDENTAL OR CONSEQUENTIAL
DAMAGES, SAID INCIDENTAL AND CONSEQUENTIAL DAMAGES
INCLUDING, BUT NOT LIMITED TO, PROPERTY DAMAGE, LOST
PROFIT OR DAMAGES ALLEGED TO HAVE BEEN CAUSED BY
ANY FAILURE OF HTP TO MEET ANY OBLIGATION UNDER THIS
AGREEMENT INCLUDING THE OBLIGATION TO REPAIR AND
REPLACE SET FORTH ABOVE. NO AGREEMENT VARYING OR
EXTENDING THE FOREGOING WARRANTIES, REMEDIES OR THIS
LIMITATION WILL BE BINDING UPON HTP. UNLESS IN WRITING
AND SIGNED BY A DULY AUTHORIZED OFFICER OF HTP. THE
WARRANTIES STATED HEREIN ARE NOT TRANSFERABLE AND
SHALL BE FOR THE BENEFIT OF THE OWNER ONLY.
NO OTHER WARRANTIES
This warranty gives you specific legal rights, and you may also have
other rights that vary from state to state. Some states do not allow
the exclusion or limitation of incidental or consequential damages so
this limitation or exclusion may not apply to you.
These are the only written warranties applicable to the water
heater manufactured and sold by HTP. HTP neither assumes nor
authorizes anyone to assume for it any other obligation or liability in
connection with said water heaters. HTP reserves the right to change
specifications or discontinue models without notice.