lp-451 Rev. 001 Rel. 001 Date 7.25.17
13
SuperStor Pro
Indirect Fired Water Heater / Solar Water Heater
Limited Warranty
For Residential and Commercial Use
HTP warrants each indirect fired water heater to be free from defects
in materials and workmanship according to the following terms,
conditions, and time periods. UNLESS OTHERWISE NOTED THESE
WARRANTIES COMMENCE ON THE DATE OF INSTALLATION.
This
limited warranty is only available to the
original consumer
purchaser
(hereinafter “Owner”) of the water heater, and is non-
transferable.
Standard Residential Use Warranty
(Ten [10] years – Tank, One [1] year – Components)
Standard Residential Use shall mean water heaters not registered
online with HTP used in a single family dwelling, or usage in a
multiple family dwelling, provided that the water heater services
only one (1) dwelling in which the Owner resides on a permanent
basis and operating temperatures do not exceed 140
o
F.
Extended Residential Use Warranty
(Lifetime – Tank, One [1] year – Components)
Extended Residential Use coverage shall apply to residential use
water heaters registered online with HTP at www.htproducts.com/
sspwarranty within 90 days of the installation date. This Extended
Residential Use Warranty is available at an additional charge. See
the information provided on the following page of this document
for registration details.
Standard Commercial Use Warranty
(Five [5] years – Tank, One [1] year – Components)
Standard Commercial Use shall mean any usage not falling within
the definition of a “standard residential use” setting.
COVERAGE
A. During the first year after the original date of installation in the
dwelling, HTP warrants that it will repair or replace, at its option,
any defective or malfunctioning component of the water heater.
Replacement components will be warranted for ninety (90) days.
B. Should a defect or malfunction result in a leakage of water from
the water heater within the above-stated warranty periods due to
defective material or workmanship, malfunction, or failure to comply
with the above warranty, with such defect or malfunction having
been verified by an authorized HTP representative, HTP will replace
the defective or malfunctioning water heater with a replacement of
the nearest comparable model available at the time of replacement.
The replacement water heater will be warranted for the unexpired
portion of the applicable warranty period of the original water heater.
C. In the event of a leakage of water of a replacement water heater
due to defective material or workmanship, malfunction, or failure to
comply with the above warranty, HTP reserves the right to refund
to the Owner the published wholesale price available at the date of
manufacture of the original water heater.
D. If government regulations, industry certification, or similar
standards require the replacement water heater or component(s)
to have features not found in the defective water heater or
component(s), the Owner will be charged the difference in price
represented by those required features. If the Owner pays the price
difference for those required features and/or to upgrade the size
and/or other features available on a new replacement water heater
or component(s), the Owner will also receive a complete new limited
warranty for that replacement water heater or component(s).
E. If at the time of a request for service the Owner cannot provide
a copy of the original sales receipt or the warranty registration, the
warranty period for the water heater shall then be deemed to have
commenced thirty (30) days from the date of manufacture of the
water heater and NOT the date of installation of the water heater.
F. This warranty extends only to water heaters utilized in heating
applications that have been properly installed by qualified
professionals based upon the manufacturer’s installation instructions.
G. It is expressly agreed between HTP and the Owner that repair,
replacement, or refund are the exclusive remedies of the Owner.
OWNER RESPONSIBILITIES
The Owner or Installer must:
1. Have a relief valve bearing the listing marks of the American
Society of Mechanical Engineers (ASME) installed with the water
heater assembly in accordance with federal, state, and local codes.
2. Have a vacuum relief valve certified to ANSI Z21.22 - Relief Valves for
Hot Water Supply Systems installed with the water heater assembly
in accordance with federal, state, and local codes and in installations
prone to vacuum related damages.
3. Maintain the water heater in accordance with the maintenance
procedure listed in the manufacturer’s provided instructions.
4. Maintain all related system components in good operating
condition.
5. Use the water heater in an open system, or in a closed system with
a properly sized and installed thermal expansion tank.
6. Use the water heater at water pressures not exceeding the working
pressure shown on the rating label.
7. Keep the water heater free of damaging scale deposits.
8. Make provisions so if the water heater or any component or
connection thereto should leak, the resulting flow of water will not
cause damage to the area in which it is installed.
WARRANTY EXCLUSIONS
This limited warranty will not cover:
1. Any water heater purchased from an unauthorized dealer or online
retailer.
2. Any water heater not installed by a qualified heating installer/
service technician, or installations that do not conform to ANSI,
CSA, and/or UL standards, as well as any applicable national or local
building codes.
3. Service trips to teach you how to install, use, maintain, or to bring
the water heater installation into compliance with local building
codes and regulations.
4. Failure to locate the water heater in an area where leakage of the
tank or water line connections and the relief valve will not result in
damage to the area adjacent to the water heater or lower floors of
the structure.
5. Any failed components of the heat system not manufactured by
HTP as part of the water heater.
6. Water heaters repaired or altered without the prior written
approval of HTP.
7. Damages, malfunctions, or failures resulting from improper
installation, or failure to install the water heater in accordance
with applicable building codes/ordinances or good plumbing and
electrical trade practices; or failure to operate and maintain the water
heater in accordance with the manufacturer’s provided instructions.
8. Damages, malfunctions, or failures resulting from failure to operate
the water heater at pressures not exceeding the working pressure
shown on the rating label.
9. Failure to operate the water heater in an open system, or in a closed
system with a properly sized and installed thermal expansion tank.
10. Failure or performance problems caused by improper sizing of
the water heater, expansion device, or piping.
11. Damages, malfunctions, or failures resulting from vacuum
conditions.
12. Damages, malfunctions, or failures caused by operating the water
heater with modified, altered, or unapproved parts.
13. Damages, malfunctions, or failures caused by abuse, accident,
fire, flood, freeze, lightning, acts of God and the like.