P. 14
TROUBLESHOOTING GUIDE
Spare Parts
• Due to general wear and tear, occasionally you may need to purchase spare parts to keep your scooter in peak
condition. It is important to use the correct spare parts for your particular model ie. VT8 E-SCOOTER, to purchase
them directly from us.
Scooter
Will Not
Start
Battery
is not charged
Wires or connectors
are loose
or unplugged
Check to ensure that charger is tightly plugged into the
charging port.
Charger
is not working
Sometimes
the scooter
doesn’t run
Loose wires or
connection
Check all wires around the motors and all connectors to
make sure they are tight.
Motor or electrical
switch damage
Contact Customer Support Center at 0300 303 5544
for diagnosis and repair options.
Scooter
Run Time
Is Short
Battery
requires charging
Charge the battery for at least 5 hours for the first
charge, and at least 5 hours for subsequent charges.
Make sure charger plug is connected to 100-240V
power supply.
Battery
will not full charge
Make sure power flow to the wall outlet is on.
Battery may need to be replaced. Even with the proper
care, rechargable batteries do not last forever. The
average rechargeable battery life is 1 to 2 years
depending on scooter conditions and use. replace only
with EVO replacement batteries
Scooter
Runs
Sluggishly
Unsuitable
riding conditions
Only ride on solid, even clean and dry surfaces such as
pavement or flat ground.
Scooter
is overloaded
Make sure the scooter is not overloaded. This product is
designed to sustain a maximum of 80kg. An excessive
overload triggers off automatic protection and makes
the scooter refuse to start. Do not ride uphill a steep
slope or use the scooter to tow any carriage. Do not
overload the scooter, which may cause the battery and
the electronics to age prematurely and damage the
power system.
Battery protection
system
The battery incorporates a system that will automatically
cut out the power. If these situations occur, the scooter
will automatically reset and run as normal. Please do not
run the scooter under these conditions as the system will
continue to cut the power as the battery and motor are
being overloaded.
Problem
Possible Cause
Solution
The scooter
motor cuts
out after the
scooter has
been ridden
up steep
gradients or
in situations
where the
maximum load
has been
exceeded on
the scooter
Fully charge the battery. First charge for at least 5 hours
prior to using the scooter for the first time.
Ensure power flow to the wall outlet is on.
Without
forward momentum
before depressing
the throttle
Kick start until the scooter is moving, then press throttle.
The motor will engage only if the scooter gains
momentum.
