Troubleshooting
What can I do to troubleshoot the headset?
Try these troubleshooting suggestions.
Option
Description
Check the
headset’s LED
status
§
If the LED is not lit, try connecting the link box to a different power outlet.
§
If the LED is dim green, the headset is on standby mode. Activate it by
moving the headset or starting a VR app.
§
If the LED is red, check if you're encountering a cable connection or driver
error.
For more information, you may refer to this
SteamVR Troubleshooting
article
.
Reboot the
headset
1.
From your computer, open the SteamVR app.
2.
Click
Settings
Developer
, and then make sure that
Direct Mode
is enabled.
3.
Right-click the
icon, and then click
Reboot Vive headset
.
4.
Wait for the reboot process to complete.
Check the cable
connections
§
Make sure that your cable connections are securely attached on both
ends.
§
Check that the correct cables are connected to the corresponding side of
the link box.
§
Connect the DisplayPort cable end to the DisplayPort port on your
computer's graphics card where the monitor is also connected. Do not
connect the DisplayPort cable to ports on the motherboard.
§
Try connecting to a different USB port.
Restart the link
box
For details, see
Restarting the link box
on page 24.
For more information, you may refer to this
SteamVR Troubleshooting
article
.
31
Headset and link box
Содержание VIVE Pro HMD
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