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TP585L User Manual

6 TROUBLESHOOTING

Your printer is very reliable, but occasionally problems may occur. This chapter provides

information on some common problems you may encounter and how to solve them. If you

encounter problems that you can not resolve, contact your dealer for assistance.

6.1 Printer Not Working

Problem Description

Probable Reason

Solution

LED indicator is off, printer is not
working

Printer has no power

Connect printer to power supply

Printer is not on

Turn on the printer

Circuit board is broken Contact with the dealer

6.2 LED Indicator and Beeper Alarm

Problem Description

Probable Reason

Solution

LED indicator is red and flashing,

buzzer alarms

Printer cover open

Close the printer cover

LED indicator is always on with red

colour and beeper alarms

Paper end

Reload the paper roll

Printer does not work and beeper

alarms

Thermal print head is

over-heated

Turn the printer off and resume

when it cools

Over-voltage

Print with specified voltage

Low-voltage

Print with specified voltage

6.3 Troubles Occur During Printing

Problem Description

Probable Reason

Solution

Blurred printing or spot

Incorrect paper roll loading

Check if the paper roll is loaded

Unqualified paper roll

Use recommended thermal paper roll

Dirty thermal head or print roller Clean the thermal head or print roller
Low print density

Increase the print density level

Paper is not feeding

normally

Paper jam

Open the printer cover, check the paper
path and remove jammed paper

Vertical print words are

missing

Dirty thermal head or print roller Clean the thermal head or print roller
Thermal head is damaged

Contact with your dealer for assistance

Note: about the density setting, please refer to Chapter 8.

Содержание TP585L

Страница 1: ...TP585L User Manual Xiamen Hanin Electronic Technology Co Ltd ADD 5F 8 Aide Airport Industrial Park Huli District Xiamen China Tel 86 0 592 5885991 Web www hprt com ...

Страница 2: ...1 3 2 Printing Media Specification 13 3 2 1 Continuous Thermal Paper Specification 13 3 2 2 Notices 13 3 3 Printing and Tearing Position 14 3 3 1 Printing position 14 3 3 2 Tearing Position 14 4 INSTALLATION AND USAGE 15 4 1 Media Loading 15 4 2 Power Connection 17 4 3 Cash Drawer Connection 18 4 4 LED Indicator and Buzzer 18 4 5 Print Test 19 4 5 1 Print Self Test 19 4 5 2 Printing of Windows Dri...

Страница 3: ...Cleaning Sensors Roller and or Paper Path 23 8 UTILITY TOOL FOR POS INSTRUCTION 24 8 1 Utility Tool Installation 25 8 2 Using Utility Tool 28 8 2 1 Add Modify Delete Connect Printer 28 8 2 1 1 Add printer 28 8 2 1 2 Modify printer 29 8 2 1 3 Delete printer 31 8 2 1 4 Connection Test 32 8 2 2 Functions 34 8 2 2 1 Printer Test 35 8 2 2 2 Command Test 37 8 2 2 3 Manage Images 40 8 2 2 4 Download Font...

Страница 4: ...ng System OS Environment 59 9 3 Windows Driver Preparation 59 9 4 Windows Driver Installation 60 9 5 Detailed Windows Driver Setting 64 9 5 1 Printing Preferences 64 9 5 2 Printer properties 96 9 6 Uninstall Windows Driver 98 10 DOWNLOADS 99 ATTACHMENT 1 100 ATTACHMENT 2 101 ...

Страница 5: ...pany any section of this manual is prohibited to be copied or transferred in any form Copyright This manual is printed in 2021 the copyright belongs to Xiamen Hanin Electronic Technology Co Ltd Printed in China Version 1 1 Warnings This must be complied with in order to avoid any damage to the human body and to the equipment This is showing the important information and tips for the printer operat...

Страница 6: ... into the printer 5 Do not expose the printer to high temperatures direct sunlight or dust 6 Protect the printer from shock impact and vibration 7 Be certain the power source is within the voltage rating and frequency listed for the printer 8 Switch off the printer power supply when won t use it for a long time 9 Do not place the power cord where it can be stepped on If the power cord becomes dama...

Страница 7: ...the user and or third party We are not legally liable for any damages and or issues resulting from the use of options and or parts that are not authentic or authorized products WEEE Waste Electrical and Electric Equipment This mark shown on the product or its literature indicates that the corresponding item should not be discarded at the end of its working life with other household waste To preven...

Страница 8: ... need real time field print receipts TP585L can connect with other equipment through cash drawer USB and Bluetooth optional interfaces And the printer drivers are available for the WINDOWS XP 7 8 10 Vista operating system 1 2 The Main Features 1 Low noise 2 High print speed 3 Easy paper loading 4 Easy using and maintenance 5 Cash drawer interface 6 Paper saving function 7 Compact and light 8 Bluet...

Страница 9: ...mage 1 Check the outside of the box and the printer for possible damage 2 Check whether you have received the following accessories together with the printer if there are any items missing please contact your local dealer Notes 1 The power cord varies by region 2 The items in the package are actually dependent on the order ...

Страница 10: ...is on short press the feed button once to feed one line of paper When the printer is off long press the power button about 3s to turn on the printer and hold it until about 6s to print self test page When the printer is off open the front cover long press the power button to turn on the printer and hold it for another 6s to enter into debug mode ...

Страница 11: ...hai TIS18 Thai PC720 Arabic WPC775 Baltic Rim PC855 Cyrillic PC862 Hebrew PC864 Arabic ISO8859 2 Latin2 ISO8859 15 Latin9 WPC1250 Latin 2 WPC1251 Cyrillic WPC1252 ISO08859 7 Greek WPC1253 Greek WPC1254 Turkish WPC1255 Hebrew WPC1256 Arabic WPC1257 Baltic Rim WPC1258 Vietnamese MIK Cyrillic PC755 Latin 2 Iran Iran II Latvian ISO 8859 1 WestEur ISO 8859 3 Latin 3 ISO 8859 4 Baltic ISO 8859 5 Cyrilli...

Страница 12: ...iameter 60mm Max Condition Operating 0 40 20 85 RH Storage 20 60 5 90 RH Reliability TPH Life 100 KM Emulation ESC POS Packing Information Dimensions 110mm 105mm 114mm W D H Weight 500g Accessories Power adaptor power cord Quick Start Guide USB cable paper roll CD Software Driver Windows2000 XP Vista Win7 Win8 Win10 POSReady Linux CUPS OPOS JavaPOS SDK WinCE Win Mobile Android iOS ...

Страница 13: ...ality paper otherwise it will influence the printing quality and decrease the thermal printer head life Do not stick the paper on the paper roll mandrill If the thermal paper is polluted by chemical or oil the thermal paper heat sensibility decreases which will influence the printing quality Do not use finger nail or hard articles to touch the surface of thermal paper otherwise it will cause color...

Страница 14: ...3 Printing and Tearing Position 3 3 1 Printing position 3 3 2 Tearing Position Type Paper Tearing Position L1 TP585L 11 6mm 57 5 0 5mm Print Paper Printing position Print area width 48mm Paper width57 5 0 5mm Tearing position ...

Страница 15: ...sharp edges To indicate that the marked item contains sharp edges and should not be touched without taking care 1 Pull the cover open lever to open the front cover 2 Load the paper roll in the correct direction as shown below 3 Pull out some paper and close the printer cover ...

Страница 16: ...TP585L User Manual 16 4 Tear the extra paper Note make sure the roll is entangled otherwise it may cause paper jam or other failures ...

Страница 17: ...mmended by supplier or equivalent products 2 When disconnecting the power adapter plug handhold plug connector housing to avoid the pulling on the cable in force 3 Avoid dragging the power adapter cable otherwise it will damage the cables causing fire and shock 4 Avoid putting power adapter around a heating device otherwise the cable may melt causing fire and shock 5 If you do not use the printer ...

Страница 18: ... LED Indicator Status Printer Status Red On Paper end Red Flash Error cutter jam over temperature etc Blue On Busy Green On On stand by Notes The printer uses a thermistor to detect the temperature of the print head If the temperature of print head is higher than 65 C printer will send a warning If the temperature of print head is higher than 80 C printer will stop working until the temperature is...

Страница 19: ...per is loaded properly 2 Make sure the printer is off and top cover closes properly 3 Press the power button 3s to turn on the printer and hold it down until 6s to print self test page 4 5 2 Printing of Windows Driver Program 1 Install the Windows Driver program Please refer to Chapter 9 2 Please set the Interface as the type you use 3 Use the Windows Driver Program to print out the Print Test Pag...

Страница 20: ...ce optional 5 1 USB Figure 5 1 5 2 Cash Drawer Interface Figure 5 2 Electrical characteristics Driving voltage DC 24V Driving current Maximum 0 8 A In 510 ms Detection signal for drawer status L 0 0 5 V H 3 5 V PIN SIGNAL NAME 1 VBUS 2 D 3 D 4 GND PIN SIGNAL NAME 1 FG 2 Drawer 1 3 DRSW 4 VDR 5 Drawer 2 6 GND ...

Страница 21: ...oth Default name BT Printer XXXX Default password 1234 For Bluetooth Setting details please scan the QR code below POS Printer BT Connection Manual Note The Bluetooth setting is only valid for the devices with Bluetooth functionality ...

Страница 22: ...d colour and beeper alarms Paper end Reload the paper roll Printer does not work and beeper alarms Thermal print head is over heated Turn the printer off and resume when it cools Over voltage Print with specified voltage Low voltage Print with specified voltage 6 3 Troubles Occur During Printing Problem Description Probable Reason Solution Blurred printing or spot Incorrect paper roll loading Chec...

Страница 23: ...d or damaged in any way 7 1 Cleaning Head 1 Open the Printer Cover and then use a cotton stick with medical alcohol to clean the print head in the direction from the center of the head to the edges 2 After cleaning the print head do not use the printer until the alcohol used for cleaning evaporates completely 1 2 min and the printer is completely dry 7 2 Cleaning Sensors Roller and or Paper Path 1...

Страница 24: ... following operating system Microsoft Windows 10 32 bit 64 bit Microsoft Windows 8 32 bit 64 bit Microsoft Windows 7 SP1 32 bit 64 bit Microsoft Windows Vista SP2 32 bit 64 bit Microsoft Windows XP Professional SP3 32 bit Microsoft Windows Server 2012 64 bit Microsoft Windows Server 2008 R2 ...

Страница 25: ...585L User Manual 25 8 1 Utility Tool Installation The following screens take Win 7 for example 1 Open the installation package 2 Choose English and click OK 3 Choose I accept the agreement then click Next ...

Страница 26: ...TP585L User Manual 26 4 Click Next 5 Select start menu folder Click Next ...

Страница 27: ...TP585L User Manual 27 6 Click Install 7 Click Finish Utility is installed successfully ...

Страница 28: ...tility Tool Warning In different operating system screen has a slight difference Please operate it according to the tips Take TP585L Windows 7 for example 8 2 1 Add Modify Delete Connect Printer 8 2 1 1 Add printer 1 Click Add Printer ...

Страница 29: ...TP585L User Manual 29 2 Choose the appropriate printer type and port Then click OK Take TP585L for example 8 2 1 2 Modify printer 1 Choose the printer you want to modify in the list Click Modify Printer ...

Страница 30: ...TP585L User Manual 30 2 Choose the new printer and new port Then click OK 3 The new printer is added successfully ...

Страница 31: ...TP585L User Manual 31 8 2 1 3 Delete printer 1 Choose the printer you want to delete in the list and click Delete Printer 2 Click Yes then the printer is deleted ...

Страница 32: ...TP585L User Manual 32 8 2 1 4 Connection Test 1 Choose the printer Click Connection Test ...

Страница 33: ...e following window If the connection is unsuccessful please connect the printer with computer Notes 1 Make sure printer is connected with computer and power on 2 Make sure printer is loaded with paper 3 Before using the following function carry out the Connection Test first ...

Страница 34: ...TP585L User Manual 34 8 2 2 Functions The utility function contains the following items Printer Test Command Test Manage Images Download Fonts Parameter Setting Advanced Settings ...

Страница 35: ...u click Print the printer starts printing text content Such as Print Text Test Note The language option in the lower right corner is checked according to the input text For example The input is Simplified Chinese the language is checked for Simplified Chinese the printer prints the input text according to the setting options and if you check other languages the printer does not print the text ...

Страница 36: ...est QR Code Model 1 2 Module size 1 16 The larger the module value the larger the printed QR code is and the smaller the opposite Error correction level 7 30 The higher the error correction level the more intensive the module graphics ...

Страница 37: ...er Manual 37 8 2 2 2 Command Test In the command test you can send command to the printer Input text or hexadecimal data Select a file or enter a command in the input box 1 Click Send by Text input text content ...

Страница 38: ...TP585L User Manual 38 Sending Recycle When the interval is set to 3000ms you can set the interval as needed then click Send the printer starts to recycle printing Click Stop to stop the recycle printing ...

Страница 39: ...TP585L User Manual 39 2 Click Send by Hex input the content Convert text to HEX or send ESC command ...

Страница 40: ... 40 8 2 2 3 Manage Images 1 Click Download to add the image if you want to print the picture set the print location before clicking Download mode of G to print the picture It is recommended to use a picture in BMP format ...

Страница 41: ...TP585L User Manual 41 2 Select the print location center left and right Such as left print Note Total memory 556K each bitmap should be below 40K C Users 1993 Desktop 01 bmp ...

Страница 42: ...e Each time click Download mode of G an image list number will be generated Click the image list select Delete selected image will delete the image click Delete all Images without clicking the list option to delete all the images in the list ...

Страница 43: ...TP585L User Manual 43 8 2 2 4 Download Fonts Select the font from the existing file and click Download Note After downloading the font successfully you need to restart the printer to take effect ...

Страница 44: ... User Manual 44 8 2 2 5 Parameter Setting 1 Click Parameter Setting to set COM Config Only support the printers configured with serial interface Language And Charset Config Buzzer Save Paper and Other Config ...

Страница 45: ...TP585L User Manual 45 COM Config Click the items to set Baud Rate Data Bits Stop Bits Parity Check and Flow Control Baud Rate Data Bits Stop Bits Parity Check ...

Страница 46: ...ured with serial port 2 The value of the serial port parameter can be obtained according to the value of the Self test page information Language And Charset Config Click the items to set Codepage International Character Language Mode Chinese Mode Arabic Transform and Vietnamese transform Codepage ...

Страница 47: ...TP585L User Manual 47 International Character Language Mode The default mode is Chinese Japanese Korean Chinese Mode ...

Страница 48: ... to set Print Density Paper Width Auto Line Feed DPI Mode and USB Port Mode Print Density default level 2 The print density value varies according to the paper material and it can be adjusted to suit your needs Paper Width Setting Note Select the paper width above according to the paper print width ...

Страница 49: ...TP585L User Manual 49 Auto Line Feed DPI Mode Default 203DPI USB Port Mode ...

Страница 50: ...TP585L User Manual 50 Check the Virtual Serial Port Right click the computer and select Manage Click Device Manager to view the virtual port such as COM2 COM2 ...

Страница 51: ...TP585L User Manual 51 Return to the printer utility and click Modify Printer ...

Страница 52: ...TP585L User Manual 52 Change the port to COM2 COM2 ...

Страница 53: ...TP585L User Manual 53 2 After finishing setting all the above parameters click Set the printer would restart automatically then the setting would take effect ...

Страница 54: ...gin When the printer is in the off state the blank part at the top of the printed paper is larger than the blank part at the top of the paper printed in the on state 2 Reduction Of Excessive Bottom Margin When the printer is in the off state the blank part of the bottom of the printed paper is larger than the blank part of the bottom of the paper printed in the on state 3 Reduction Vertical Spacin...

Страница 55: ... the barcode Bluetooth Setting User can type a new Bluetooth name and password in the following window click set and restart the printer to take effect of the setting Notes 1 This setting is only effective for the printers with Bluetooth function 2 When the simple pairing is checked the printer does not need to enter the Bluetooth password to connect when the simple pairing is not checked the prin...

Страница 56: ...TP585L User Manual 56 Length of Print Click Length of Print to obtain the length of the paper that the printer has printed ...

Страница 57: ...TP585L User Manual 57 8 3 Firmware Update 1 Click FW Update ...

Страница 58: ...TP585L User Manual 58 2 Select the dfu file 3 When the Device appears Printer click Update 4 Update success 5 Restart the printer to take the update into effect ...

Страница 59: ...ations and or user manual content may be changed without prior notice 9 2 Operating System OS Environment The following operating systems are supported for usage Microsoft Windows 10 32 bit 64 bit Microsoft Windows 8 32 bit 64 bit Microsoft Windows 7 SP1 32 bit 64 bit Microsoft Windows Vista SP2 32 bit 64 bit Microsoft Windows XP Professional SP3 32 bit Microsoft Windows Server 2012 64 bit Microso...

Страница 60: ...ation Warning Under different operating system the screen has slight difference Please operate it according to the tips Take TP585L Windows 7 as example 1 Double click Windows Driver and choose language 2 Choose I accept the agreement and click Next ...

Страница 61: ...TP585L User Manual 61 4 Click Next ...

Страница 62: ...OMx is for serial port LPTx is for parallel port Choose the type and port of driver such as TP585L COM1 Click Next Note If printer is already connected with computer by USB port it only needs to click Install then it will be installed automatically Otherwise proceed to the next step ...

Страница 63: ...er is installed successfully 7 After installation the icon will be found in Start Devices and Printers Note If you already installed the driver No matter what kind of port when you connect the printer with computer it will create a USB port automatically ...

Страница 64: ...TP585L User Manual 64 9 5 Detailed Windows Driver Setting 9 5 1 Printing Preferences 1 Click Start Devices and Printers Right click TP585L and choose Printing preferences ...

Страница 65: ...TP585L User Manual 65 2 According to the different needs choose Paper Offset Rotate Effect Copies in Page ...

Страница 66: ...TP585L User Manual 66 Click on Paper Name Click on Manager add or delete paper Set direction of paper ...

Страница 67: ...TP585L User Manual 67 Click on Advanced to set Save Paper Feed Paper Cash Drawer Custom Command Logo Buzzer and Code Page Save Paper ...

Страница 68: ...TP585L User Manual 68 Feed Paper Feed Distance 0 5 10 15 20mm End Document ...

Страница 69: ...TP585L User Manual 69 Cash Drawer Custom Command ...

Страница 70: ...TP585L User Manual 70 Logo Note this setting need to be set in utility here are the steps Open the utility and click Manage Images ...

Страница 71: ...TP585L User Manual 71 Click Download Click Add to add a logo BMP format is recommended ...

Страница 72: ...Manual 72 Select the print location and then click Download mode of G Such as left print Return to image list to view the image number Note each time click Download mode of G an image list number will be generated ...

Страница 73: ...TP585L User Manual 73 Select Printer properties in Devices and Printers then click Preference ...

Страница 74: ...TP585L User Manual 74 Click the Advanced then click Logo ...

Страница 75: ...85L User Manual 75 Set the printing time to print and click OK Such as Start Document Return to the logo setting in driver also select Print left Set the key Code according to the image number Such as 0 0 ...

Страница 76: ...TP585L User Manual 76 Then click OK ...

Страница 77: ...TP585L User Manual 77 Click Print Test Page to view the printing effect ...

Страница 78: ...TP585L User Manual 78 Buzzer Buzzer times 0 1 2 3 4 5 Buzzer Duration 0 0 0 5 1 1 5 2 2 5 3 0 Sec Buzzer Interval 0 0 0 5 1 1 5 2 2 5 3 0 Sec Note This setting must be operated in Utility ...

Страница 79: ...TP585L User Manual 79 Code Page ...

Страница 80: ...TP585L User Manual 80 3 Click Watermark Set watermark to print ...

Страница 81: ...TP585L User Manual 81 4 Click Halftone to set the halftone ...

Страница 82: ...arcode Assuming the font type of the main document is Italics if you want to convert the data 123456 to the barcode printing the steps are as follows Sets the data 123456 font type to a different font from the main document Such as Arial ...

Страница 83: ...TP585L User Manual 83 Open the Preference If the document is open you can set it in the document file print preferences ...

Страница 84: ...TP585L User Manual 84 Add Barcode firstly ...

Страница 85: ...TP585L User Manual 85 Set the Font Name and the Barcode Option ...

Страница 86: ...TP585L User Manual 86 Click the Printer Setting Choose the Display Language for Properties ...

Страница 87: ...n the Font Substitution select the system text need to be replaced for example Arial and then select the font you want to replace for example 01 and click Settings and the replacement font will display 01 the steps are as follows ...

Страница 88: ...TP585L User Manual 88 ...

Страница 89: ...TP585L User Manual 89 ...

Страница 90: ...TP585L User Manual 90 ...

Страница 91: ...TP585L User Manual 91 If you do not have a barcode set the action is as follows Suppose you change the size of the data 123456 for example Set the Printing preferences ...

Страница 92: ...TP585L User Manual 92 Click the Printer Setting Choose the Display Language for Properties Turn on the Font Substitution ...

Страница 93: ...TP585L User Manual 93 Select the System Font for example Arial ...

Страница 94: ...TP585L User Manual 94 Select the font to that you want to replace Click Set ...

Страница 95: ...TP585L User Manual 95 ...

Страница 96: ...L User Manual 96 9 5 2 Printer properties 1 Click Start Devices and Printers Right click TP585L and choose Printer properties 2 Choose General click on Print Test Page then it will print the current settings ...

Страница 97: ...TP585L User Manual 97 3 Set the Ports 4 Click Advanced to set the printing time ...

Страница 98: ...TP585L User Manual 98 9 6 Uninstall Windows Driver 1 Double click Windows Driver 2 Choose Uninstall printer driver then click Next 3 Choose TP585L then click Next ...

Страница 99: ...TP585L User Manual 99 10 DOWNLOADS 1 Open the website of HPRT http www hprt com 2 Choose DOWNLOADS and choose TP585L for product model then click Download to download what you need L L L L L ...

Страница 100: ...TP585L User Manual 100 ATTACHMENT 1 TP585L ...

Страница 101: ... the equipment is oper ated in a commercial environment This equipment generates uses and can radiate ra dio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this eq uipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the i...

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