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contacting hp customer care
HP Customer Care's service and support provides expert advice on using your HP printer
or solving problems with your HP printer. There are several ways to obtain assistance —
what you need, when you need it!
hp’s support process
HP Customer Care's support process
works most effectively if you look for
help in the following order:
1.
Access HP Customer Care e-support.
Use your Internet connection any time
of the day to:
–
Check HP's Web support pages for
product help
–
Read the HP user community forum
messages or post a question
–
Send HP an email message
See below, “hp customer care e-
support”, for more information.
2.
Contact HP Customer Care by phone
during hours of operation (see
page 20 for more information).
Note
Support options and availability
vary by product and country/region.
hp customer care e-support
hp customer care online
HP Customer Care e-support offers
instant access to support information,
helpful printing tips and the latest
software updates—24 hours a day,
seven days a week, all at no cost to you.
hp support Websites
If you have a modem connected to your
computer and subscribe to an Internet
Service Provider or have direct access to
the Internet, you can obtain a wide
variety of information about your HP
Wireless Print Server. Visit
www.hp.com/support/net_printing
.
Link to HP user community forums and
HP Customer Care email from the HP
Customer Care Website. Log on to the
Website then select the appropriate
options. When the hp Customer Care
screen appears, click
Connect with HP
.
hp user support forums
Go online to find helpful user forums — a
great source of ideas and suggestions for
using your print server. Go to
www.hp.com/go/forums
and select the
print servers forum.
HP's Customer Care online user
community forums let you read through
questions and answers provided by
other HP users to find a solution to your
support question. You can also post
your own question, then revisit the site
for ideas and suggestions from
knowledgeable users or forum
moderators.