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troubleshooting your workstation

hp Diagtools hardware diagnostics

Chapter 2

hp Diagtools hardware diagnostics

NOTE

Run e-Diagtools before contacting HP for Warranty service. This is to
obtain information that will be requested by a Support Agent.

Your hard disk includes a hardware diagnostic partition containing
either HP Diagtools or HP e-Diagtools hardware diagnostic utilities.
These may be used to diagnose hardware-related problems on your HP
workstation. Do NOT delete this partition.

With this utility you can:

• Check the hardware configuration and verify that it is functioning

correctly.

• Test individual hardware components.

• Diagnose hardware-related problems.

• Obtain a complete hardware configuration.

• Provide precise information to an HP support agent so they can solve

problems quickly and effectively.

For more information about this utility, refer to the x1100 Technical
Reference, available on the HP web site at:

www.hp.com/go/workstationsupport

obtaining e-Diagtools

HP e-Diagtools is supplied on the following media:

• The Utility Partition pre-installed on your hard disk drive

(recommended)

• The CD-ROM that came with your Workstation:

— HP Workstations Drivers and Diagnostics

• The HP Diagtools CD. You can order this CD-ROM from HP’s Support

web site:

www.hp.com/desktops/diagtools

Содержание Workstation x1100

Страница 2: ... without the prior written consent of Hewlett Packard Company Adaptec is a registered trademark of Adaptec Inc Adobe and Acrobat are trademarks of Adobe Systems Incorporated nVIDIA GeForce2 GTS Quadro2 PRO and Quadro2 MXR are registered trademarks or trademarks of nVIDIA Corporation Matrox is a registered trademark of Matrox Electronic Systems Ltd Microsoft Windows MS DOS Windows NT and Windows 20...

Страница 3: ...iodically for the most recent versions To ensure that you receive the updated or new editions you should also subscribe to the appropriate HP product support service See your HP Sales Representative for details First Edition December 2001 Printing Division Hewlett Packard Co Technical Computer Division 3404 E Harmony Rd Fort Collins CO 80525 Printed in the U S A ...

Страница 4: ...4 ...

Страница 5: ...zel 24 removing the workstation cover 25 removing the front bezel 26 replacing the cover and front bezel 27 removing and replacing workstation components 28 starting and stopping your workstation 29 starting your workstation 29 initializing your software 29 creating an emergency repair disk 30 stopping your workstation 30 viewing your workstation configuration 31 configuring your workstation 32 st...

Страница 6: ... system failed to boot 42 solving hardware problems 43 troubleshooting tips 47 if you lose the key 48 need more help 48 pre boot diagnostics audio signal 49 if you miss the beep code 49 hp Diagtools hardware diagnostics 50 obtaining e Diagtools 50 starting e Diagtools from the utility partition on your hard drive51 starting e Diagtools from the CD ROM 51 running hp e Diagtools 51 producing a suppo...

Страница 7: ...FCC for USA only 59 hp hardware warranty 62 three year limited hardware warranty 62 limitation of warranty 63 limitation of liability and remedies 63 obtaining on site warranty service 64 customer responsibilities 64 obtaining parts warranty service 65 hp telephone support services 65 hp software limited warranty 66 ...

Страница 8: ...8 Contents ...

Страница 9: ...ower requirements and wavelength This product is a class I laser product removing and replacing the cover WARNING For your safety never remove the Workstation cover without first disconnecting the power cord from the power outlet and removing any connection to a telecommunications network If a Power Protection Device is fitted to your Workstation you must shut down your computer using its on off s...

Страница 10: ...tteries will be accepted free of charge if you have a modem WARNING Do not attempt to connect this product to the phone line during a lightning storm Never install telephone jacks in wet locations unless the telephone line has been disconnected at the network interface Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface Use ...

Страница 11: ...g the Start button and then Programs HP Info Working in Comfort or by connecting to HP s web site www hp com ergo recycling your workstation HP has a strong commitment toward the environment Your HP Workstation has been designed to respect the environment as much as possible HP can also take back your old Workstation for recycling when it reaches the end of its useful life HP has a product take ba...

Страница 12: ...n select Programs select HP Info and finally select Your HP Workstation If you want Refer to To set up your computer x1100 Installation Poster shipped with the Workstation basic information only This manual basic information only To troubleshoot your Workstation install accessories find part numbers This manual basic information only x1100 Technical Reference complete information web accessible se...

Страница 13: ... are valid for a standard configuration For other configurations go to www hp com workstations Characteristics HP Workstation x1100 Weight configuration with one CD ROM drive excluding keyboard and display 14 8 kg 32 5 pounds Dimensions Width 20 6cm 8 1in Height 47 5cm 18 7in Depth 44 2cm 17 4in Footprint 0 09 m2 0 98 sq ft Power Supply Input voltage input current max Input frequency Maximum outpu...

Страница 14: ...ow 3W but is not zero This on off method extends the life of the power supply To reach zero power consumption in off mode either unplug the power outlet or use a power distribution unit with a switch When the power consumption is zero for an extended period of time the life of the internal battery is shortened ...

Страница 15: ...Chapter 1 15 1 setting up and using your workstation This Guide provides you with essential information on initial setup basic troubleshooting and warranty for your HP workstation x1100 ...

Страница 16: ... accessories 3 Position the workstation so that its rear connectors are easily accessible installation tools No tools are required to set up your workstation However if you plan to install or replace an accessory inside your workstation you will need a T 10 and T 15 Torx screwdriver or a flat blade screwdriver connecting devices Before connecting any cords or cables to your workstation please read...

Страница 17: ...crophone connector Mouse connector Monitor connector LAN connector Cover lock Power Connector Line Voltage Switch Keyboard purple Two USB connectors black Two 9 pin Serial connectors turquoise Monitor connector Refer to the manual that came with the monitor You must use the graphics card connector to connect your monitor Mouse green 25 pin Parallel connector burgundy Refer to the manual that came ...

Страница 18: ...end that you read HP s ergonomic information before using your workstation For detailed information refer to HP s online version of Working in Comfort which is preloaded on your workstation s hard disk or visit HP s Working in Comfort Web Site at www hp com ergo A summary is provided in the working in comfort and safety on page 37 This workstation uses a Standard 104 keyboard with a PS2 connector ...

Страница 19: ...t your power cord to the workstation you need to ensure that the line voltage switch on the back of your workstation is set to the correct line voltage for your power outlet To set the line voltage switch follow these steps 1 Place the workstation so that you are looking at the back of it 2 Use a small thin bladed screwdriver to slide the workstation s line voltage switch to the left until you see...

Страница 20: ...ded with the equipment or one in compliance with your national safety standards This equipment can be disconnected from the power by removing the power cord from the power outlet This means the equipment must be located close to an easily accessible power outlet 1 Connect the power cords to the rear of the monitor and the computer The connectors are shaped to go in one way only 2 Connect the monit...

Страница 21: ... Table 1 1 to select your monitor CAUTION To prevent possible damage to your montior make certain you select a monitor that supports the resolutions and frequencies you wish to use Table 1 1 Graphics Card Resolutions and Frequencies Graphics Card Display Resolution1 Vertical Frequency Hz 2 Matrox G450 640 480 800 600 1024 768 1280 1024 1600 1200 1920 1200 2048 1536 60 70 72 75 85 100 120 160 200 6...

Страница 22: ...75 85 100 120 140 144 150 170 200 240 60 70 72 75 85 100 120 140 144 150 170 200 240 60 70 72 75 85 100 120 140 144 150 170 60 70 72 75 85 100 120 60 70 72 75 85 100 60 70 72 75 1 Only common resolutions are listed Other intermediate resolutions are possible 2 The maximum frequency may not be available at all color depths Table 1 1 Graphics Card Resolutions and Frequencies Graphics Card Display Re...

Страница 23: ...your dealer for an up to date list of supported devices or check the HP web site www hp com go workstationsupport Front access shelves One 3 5 inch shelf including a 1 44 MB floppy disk drive Three 5 25 inch drive shelves can be used for optical drives Power Supply Unit Primary Hard Disk Drive Shelf Secondary Hard Disk Drive Shelf Main Fan Chassis Beam Intrusion Switch Four I O Card Slots CPU and ...

Страница 24: ...communications network If a Power Protection Device is fitted to your workstation you must shut down your computer using its on off switch then remove its power cord before removing the workstation s cover Remove the Power Protection Device cables before any servicing operation Always replace the cover before switching the workstation on again Processor connector heatsink and processor not shown F...

Страница 25: ...ables and any LAN or telecommunications cables 2 Unlock the cover lock at the back of the workstation if required See Figure 1 1 3 Pull outward on the cover latch grasp the edges of the cover and lift the cover upward to remove it See Figure 1 6 Figure 1 7 Removing the Cover WARNING Parts inside the computer may be hot wait for them to cool before touching them Workstation Cover Cover Latch ...

Страница 26: ...to three 5 25 inch shelves and one 3 5 inch shelf The lower bezel gives access to the Firewire connector and two USB connectors The lower bezel cannot be removed To remove the upper bezel 1 Unclip the two bezel latches located on the left hand side of the bezel See Figure 1 7 2 Open the bezel slightly and then gently push it outward See Figure 1 7 Figure 1 8 Removing the Bezels Bezel Latches Bezel...

Страница 27: ...nected and safely routed 2 Ensure that the bezel is correctly oriented align the two plastic bezel hinges with their bezel slots on the right hand side of the chassis and swing the bezel closed Confirm that the bezel latches as shown in Figure 1 7 are seated flat against the chassis Figure 1 9 Inserting the Bezel Hinges into their Slots on the Workstation Bezel Hinges Bezel Hinge Slots ...

Страница 28: ...y closed Figure 1 10 Replacing the Cover 4 Lock the cover using the key provided if required Reconnect all the power and telecommunication cables removing and replacing workstation components Instructions for removing and replacing workstation components such as the power supply can be found in the x1100 Technical Reference located at this web site www hp com go workstationsupport This web site co...

Страница 29: ...ress the keyboard space bar multimedia keyboard models only The keyboard power on feature will work only if the appropriate system board switch is set the default setting is enabled 3 Type your password and press Enter to use the workstation The password prompt is displayed only if you have set a password in the workstation s Setup program initializing your software NOTE Do NOT switch OFF the work...

Страница 30: ...ettes for this purpose For more information on how to create these diskettes refer to the documentation that came with your application software or operating system stopping your workstation To stop the workstation first make sure that you have exited all applications and then use the Shut Down command in the Start menu When prompted press the power button on your workstation Do not power off usin...

Страница 31: ...check the configuration 1 Turn on the display and then the workstation If the workstation is already turned on save your data and exit all programs then restart the workstation Consult your operating system documentation for any special instructions concerning turning off and restarting your workstation 2 Press Esc when the start up logo appears on your display This takes you to the Summary Screen...

Страница 32: ...d at the bottom of the screen If you fail to press F2 in time and the start up process continues you will need to restart your workstation so you can press F2 The opening screen of the workstation s Setup program is displayed The Main Menu presents a list of fields for example the installed BIOS version or Date and Time A band along the top of the screen offers a list of menus Select a menu by usi...

Страница 33: ...uthorized start up from the Floppy CD ROM and IDE HDD drives refer to setting passwords in the hp setup program on page 34 boot menu Select the order of the devices from which you want the BIOS to attempt to boot the operating system The QuickBoot mode option allows the system to skip certain tests while booting This decreases the time needed to boot the system power menu The Network Interface opt...

Страница 34: ...d you need to enter a password every time you boot the workstation Either the Administrator or User Password can be used to set a password 1 Start the Setup program 2 Select the Security menu 3 Select the Administrator or User password submenu 4 Choose the Set Administrator or User Password setup item You must enter your password twice To enable the Power on Password select the Enabled setup item ...

Страница 35: ...com go workstationsupport Operating systems differ in their power management capabilities Refer to your operating system documentation for more information software and driver availability In the Software and Drivers section of the HP support site www hp com go workstationsupport you can download the latest drivers and BIOS for your workstation You can also register to obtain information on new dr...

Страница 36: ...efore you can use the write re write functionality of the drive The installation of these two software applications must be performed in the following manner 1 Put the Applications CD ROM into the CD drive 2 Choose the appropriate language when the installation window appears Next follow the instructions to install this application 3 Restart your system once all applications have been installed 4 ...

Страница 37: ...es such as a height and tilt adjustment feature curved seat edge a stable base for example five legs and castors adjustable back support a freely rotating swivel fully adjustable padded arm rests Monitor Place your monitor so that the top of the screen is at or slightly below eye level up to 15 degrees Work Surface Arrangement Make sure that all elements of your HP workstation system for example m...

Страница 38: ... with your upper arms perpendicular to the floor or tilted downward not more than 15 degrees Keep your forearms and hands approximately parallel with the floor with elbows bent between 70 and 115 degrees Keep your elbows close to your sides less than 20 degrees away from your body Hands Wrists Forearms Try to keep your hands wrists and forearms in a relaxed neutral position when using your mouse k...

Страница 39: ...ween keyboarding reading writing filing and moving around in your work environment helps you maintain a relaxed posture Occasionally stretch the muscles in your hands arms shoulders neck and back You should stretch at least as often as you take brief task breaks at least once every hour Discomfort may be alleviated by using alternative ergonomic designs and accessories such as ergonomically person...

Страница 40: ...setting up and using your workstation working in comfort and safety Chapter 1 40 ...

Страница 41: ...Chapter 2 41 2 troubleshooting your workstation This chapter provides you with essential information on basic troubleshooting for your HP workstation x1100 ...

Страница 42: ...he back of it 2 Use a small thin bladed screwdriver to slide the workstation s line voltage switch to the left until you see 115 in the right opening of the switch See Figure 2 1 Figure 2 1 Setting the Workstation s Line Voltage Switch CAUTION Care must be taken to ensure that the line voltage switch is set correctly Failure to do this could destroy the power supply if the line voltage switch is s...

Страница 43: ...kstation starts up means that there is a configuration problem Make sure How This is the pre boot diagnostics capability feature It detects problems with your workstation 1 Count the number of beeps after the buzzer refer to the section pre boot diagnostics audio signal in this chapter 2 Contact HP Support refer to page 56 If you still have a problem run HP e Diagtools or Diagtools refer to page 5...

Страница 44: ...e correct driver The correct driver is pre installed on all Windows NT 4 0 and Windows 2000 preloaded systems For other operating systems refer to your operating system s documentation Download the latest driver from HP s Web at www hp com go workstationsupport You are using the latest BIOS Download the latest BIOS from HP s Web at www hp com go workstationsupport If you are using a USB keyboard c...

Страница 45: ...ings using the monitor s OSD on screen display or using controls on the front of the monitor There is an image during boot but then the screen goes blank Make sure How The monitor settings in your workstation are compatible with your monitor Windows 2000 Restart the workstation The Startup screen is displayed When prompted press F8 and then start the workstation in VGA mode When the workstation ha...

Страница 46: ...ouse ensure that the correct driver is installed This driver is provided with all Windows 2000 preloaded systems Download the latest driver from HP s Web at www hp com go workstationsupport You are using the latest BIOS Download the latest BIOS from HP s Web at www hp com go workstationsupport The mouse is clean Clean the mouse ball as shown below The mouse itself is not defective Replace the mous...

Страница 47: ... are available from HP s Support web site at www hp com go workstationsupport Record the details of the problem so that you can describe it accurately Think of anything you may have done recently before you first experienced the problem If possible have your system up and running and close by when you call HP Support We recommend you contact your HP dealer or contact HP Support outside of peak tim...

Страница 48: ...er a replacement lock HP Part Number 5064 9154 from the HP dealer or HP Sales and Service Office The new lock is delivered with two keys Contact your HP dealer for installing the new lock need more help For more detailed help refer to the x1100 Technical Reference which is available on HP s support web site at www hp com go workstationsupport ...

Страница 49: ...ear However it can be decoded by help desk equipment to extract the workstation model and serial number The second type of sound is a series of long beeps that indicate a particular error If you hear a series of beeps you should count them as this will help you detect the cause of the problem Please note that Memory code 3 Video Card code 4 and PnP workstation code 5 errors will only be heard afte...

Страница 50: ...figuration and verify that it is functioning correctly Test individual hardware components Diagnose hardware related problems Obtain a complete hardware configuration Provide precise information to an HP support agent so they can solve problems quickly and effectively For more information about this utility refer to the x1100 Technical Reference available on the HP web site at www hp com go workst...

Страница 51: ...agtools hardware diagnostics starting e Diagtools from the CD ROM 1 Insert the HP Workstations Drivers and Diagnostics CD ROM in the CD ROM drive 2 Restart the workstation 3 Press the F8 key and select the CD ROM drive to boot first NOTE If you are unable to boot from your CD ROM drive restart your workstation and press F2 to enter HP s Setup program Check the Boot device settings to ensure that y...

Страница 52: ...r local or HP Support Agent If you are using HP e Diagtools from the hard disk drive and your workstation is connected to a LAN using TCP IP Internet protocols you have the option of e mailing your Support Ticket from within e Diagtools If you are using HP e Diagtools from a CD ROM you can create the Support Ticket file on either the hard disk drive or floppy disk drive You can also view the Suppo...

Страница 53: ...he pre loaded software There are two CD ROMs A HP Workstation Recovery CD ROM A HP Workstations Drivers and Diagnostics what functions are available The HP Recovery CD provides the following functions Install Windows 2000 To recover your HP workstation to its original state as provided by HP Install Windows NT To install the Windows NT operating system on your HP workstation CAUTION Using the HP R...

Страница 54: ... BIOS level passwords In the Security menu set all Hardware Protection items to Enabled or Unlocked if applicable Check also that Booting from the CD ROM is enabled in the Boot menu the CD ROM drive is configured to boot before the hard disk drive in the Boot Device Priority List performing a full recovery Depending on the hardware configuration a full system recovery should take from 30 minutes t...

Страница 55: ...enu to recover your HP workstation to its original state as delivered by HP 6 Remove the Recovery CD ROM from the CD ROM drive when prompted 7 Insert the HP Workstations Drivers and Diagnostics CD ROM into your CD ROM drive 8 Press Y to continue 9 Remove the HP Workstations Drivers and Diagnostics CD ROM when prompted and restart the workstation The install process continues ...

Страница 56: ...help you solve issues related to HP products and if necessary initiate appropriate service procedures In the U S A telephone support is available 24 hours a day 7 days a week Elsewhere it is available during normal office hours Here is the URL for HP Customer Care Center phone numbers http www hp com workstations support collaborate call_centers html ...

Страница 57: ...57 A warranty and regulatory information ...

Страница 58: ... 3 2 2000 EN 61000 3 2 1995 IEC 61000 3 3 1994 EN 61000 3 2 1995 U S FCC Part 15 Class A Japan VCCI Class A Australia New Zealand AS NZS 2046 1 2 1992 AS NZS 3548 1995 China GB9254 1988 Taiwan CNS 13438 Class A Russia GOST R 51318 22 99 and is certified by UL Listed to UL1950 2nd edition File E146385 cUL Listed to CSA 22 2 No 950 M93 TUV Certified to EN60950 2nd edition with A1 A2 A3 A4 HP Fort Co...

Страница 59: ...ielded cables such as those you receive with your system Changes or modifications not expressly approved by Hewlett Packard could void the user s authority to operate the equipment notice for Canada This Class A digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil numérique de la Class A respecte toutes les exigences du Règlement sur le m...

Страница 60: ...en Sie nicht versuchen die Batterie wiederaufzuladen zu zerlegen oder die alte Batterie zu verbrennen Tauschen Sie die Batterie nur gegen den gleichen oder ähnlichen Typ aus der vom Hersteller empfohlen wird Bei der in diesem PC intergrierten Batterie handelts sich um eine Lithium Batterie die keine Schwermetalle enthält Batterien und Akkumulatoren gehören nicht in den Hausmüll Sie verden vom Hers...

Страница 61: ...Appendix A 61 warranty and regulatory information regulatory information notice for Taiwan ...

Страница 62: ...oduct against defects in materials and workmanship for a period of three years from receipt by the original end user purchaser The three year warranty includes on site service during the first year of use free parts and labor and parts service provided by an HP Service Center or a participating Authorized HP Computer Dealer Repair Center during the second and third years of use If HP receives noti...

Страница 63: ...SS WARRANTY WHETHER WRITTEN OR ORAL WITH RESPECT TO THIS PRODUCT ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS IS LIMITED TO THE THREE YEAR DURATION OF THIS WRITTEN WARRANTY SOME STATES OR PROVINCES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU This warranty gives you specific legal rights and you may also have other r...

Страница 64: ... this product is restricted or unavailable in certain locations In HP Excluded Travel Areas areas where geographical obstacles undeveloped roads or unsuitable public transportation prohibit routine travel service is provided on a negotiated basis at extra charge Response time for HP on site service in an HP Service Travel Area is normally next business day excluding HP holidays for HP Travel Zones...

Страница 65: ...by customer personnel under direct HP or dealer supervision obtaining parts warranty service When parts warranty service applies the customer may be required to run HP supplied diagnostic programs before a replacement part will be dispatched The customer must be prepared to supply proof of purchase The customer shall return some defective parts upon HP demand In that case HP will prepay shipping c...

Страница 66: ...y the software vendor and is not warranted by HP operating system Microsoft operating systems and software HP warrants for a one 1 year period from the date of the purchase the installation and configuration of the pre installed version of the operating system and software HP does not warrant that the functionality of the operating system and software will be uninterrupted or error free During the...

Страница 67: ...er locations indicated on HP s Web Site hp software license agreement Your HP product contains software programs CAREFULLY READ THIS LICENSE AGREEMENT AND LIMITED WARRANTY STATEMENT BEFORE PROCEEDING TO OPERATE THIS EQUIPMENT RIGHTS IN THE SOFTWARE ARE OFFERED ONLY ON THE CONDITION THAT THE CUSTOMER AGREES TO ALL TERMS AND CONDITIONS OF THE LICENSE AGREEMENT PROCEEDING TO OPERATE THE EQUIPMENT IND...

Страница 68: ...roduct with which the product recovery CD ROM was originally provided ii The use of any operating system software by Microsoft contained in any such product recovery CD ROM shall be governed by the Microsoft License Agreement transfer of rights in software Customer may transfer rights in the software to a third party only as part of the transfer of all rights and only if Customer obtains the prior...

Страница 69: ...as defined in DFARS 252 227 7014 June 1995 or as a commercial item as defined in FAR 2 101 a or as Restricted computer software as defined in FAR 52 227 19 or any equivalent agency regulation or contract clause whichever is applicable The Customer agrees that it has only those rights provided for such Software by the applicable FAR or DFARS clause or the HP standard software agreement for the prod...

Страница 70: ...70 AppendixA warranty and regulatory information hp software limited warranty ...

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