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Solving Front Panel Component Problems

If you encounter problems with devices connected to the front panel, refer to the common causes and
solutions listed in the following table.

Table A-17

Solving Front Panel Component Problems

A USB device, headphone, or microphone is not recognized by the computer.

Cause

Solution

Device is not properly connected.

Turn off the computer.

Reconnect the device to the front of the computer and
restart the computer.

The device does not have power.

If the USB device requires AC power, be sure one end is
connected to the device and one end is connected to a live
outlet.

The correct device driver is not installed.

Install the correct driver for the device.

You might need to reboot the computer.

The cable from the device to the computer does not work.

If possible, replace the cable.

Restart the computer.

The device is not working.

Replace the device.

Restart the computer.

USB ports on the computer are disabled in Computer Setup.

Run the Computer Setup utility and ensure that

Device

available

is selected for appropriate USB ports under

Security

USB Security

Solving Internet Access Problems

If you encounter Internet access problems, consult your Internet Service Provider (ISP) or refer to the
common causes and solutions listed in the following table.

Table A-18

Solving Internet Access Problems

Unable to connect to the Internet.

Cause

Solution

Internet Service Provider (ISP) account is not set up
properly.

Verify Internet settings or contact your ISP for assistance.

Modem is not set up properly.

Reconnect the modem. Verify the connections are correct
using the quick setup documentation.

Web browser is not set up properly.

Verify that the Web browser is installed and set up to work
with your ISP.

Cable/DSL modem is not plugged in.

Plug in cable/DSL modem. You should see a “power” LED
light on the front of the cable/DSL modem.

126 Appendix A Troubleshooting Without Diagnostics

Содержание TouchSmart Elite 7320

Страница 1: ...Maintenance Service Guide HP TouchSmart Elite 7320 All in One Business PC ...

Страница 2: ...ervices Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein This document contains proprietary information that is protected by copyright No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett Packard Company Mai...

Страница 3: ...ollow directions could result in bodily harm or loss of life CAUTION Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information NOTE Text set off in this manner provides important supplemental information iii ...

Страница 4: ...iv About This Book ...

Страница 5: ...Files 7 Protecting the Software 7 3 Computer Setup F10 Utility 8 Computer Setup F10 Utilities 8 Using Computer Setup F10 Utilities 9 Computer Setup File 10 Computer Setup Storage 11 Computer Setup Security 13 Computer Setup Power 16 Computer Setup Advanced 17 4 Serial ATA SATA Drive Guidelines and Features 18 SATA Hard Drives 18 SATA Hard Drive Cables 18 SATA Data Cable 18 SMART ATA Drives 19 Hard...

Страница 6: ...s and Software Requirements 25 Screws 25 Cables and Connectors 25 Hard Drives 26 Lithium Coin Cell Battery 26 6 Illustrated parts catalog 27 Computer major components 27 Boards memory processors 28 Mass storage devices 29 Cables 30 Misc parts 31 Keyboards not illustrated 32 Sequential part number listing 33 7 Removal and Replacement Procedures All in One AIO Chassis 40 Preparing to Disassemble the...

Страница 7: ... Problems 99 Solving Hard Drive Problems 102 Solving Media Card Reader Problems 105 Solving Display Problems 107 Solving Audio Problems 111 Solving Printer Problems 113 Solving Keyboard and Mouse Problems 114 Solving Hardware Installation Problems 116 Solving Network Problems 117 Solving Memory Problems 121 Solving Processor Problems 122 Solving CD ROM and DVD Problems 123 Solving USB Flash Drive ...

Страница 8: ...crophone 142 Headphone 143 Line in Audio 143 Line out Audio 143 Appendix D Power Cord Set Requirements 144 General Requirements 144 Japanese Power Cord Requirements 144 Country Specific Requirements 145 Appendix E Specifications 146 All in One Models 146 Index 147 viii ...

Страница 9: ...s All in One form factor with 21 5 diagonal touch enabled widescreen LED anti glare display with full HD adjustable tilt stand HD low light webcam and stereo speakers Intel Core i3 Intel Core i5 Intel Core i7 Intel Pentium Dual Core Intel H61 chipset Operating systems Genuine Windows 7 Professional 64 Genuine Windows 7 Home Premium 64 Redflag Linux FreeDOS Overview 1 ...

Страница 10: ...o 2TB SATA 6 0Gb s 7200 rpm 1 5TB to 2TB SATA 6 0Gb s 5400 rpm 250GB to 2TB SATA 3 0Gb s 7200 rpm 1 5TB to 2TB SATA 3 0Gb s 5400 rpm HP Slim Tray load DVD Writer HP Slim Tray load Blu ray Combo Writer Mini PCIe x1 slot 4 rear USB 2 0 2 side USB 3 0 Stereo audio headphone jack Stereo audio line out Coaxial cables for tuner IR blaster Power connector RJ 45 Ethernet 6 in 1 Media Card Reader Integrate...

Страница 11: ...ent Component 1 Dual microphone array 5 Stereo speakers 2 Fixed 2 MP HD low light webcam 6 Adjustable tilt stand 3 Webcam LED indicator 7 HP Wireless Keyboard 4 21 5 inch touch enabled diagonal widescreen LED anti glare display with full HD 8 HP Wireless Mouse Front Components 3 ...

Страница 12: ...ents Table 1 2 Side Components Component Component 1 Optical Disk Drive 5 2 USB 2 0 ports 2 Hard Disk Drive LED Indicator 6 MIC Port 3 Media Card Reader LED Indicator 7 Headphone Port 4 6 in 1 Media Card Reader 4 Chapter 1 Product Features ...

Страница 13: ...Components Figure 1 4 Rear Components Table 1 3 Rear Components Component Component 1 IR Emitter Blaster output 4 RJ 45 Ethernet 2 4 USB 2 0 ports 5 Power connector 3 Line out 6 TV coax in Rear Components 5 ...

Страница 14: ...rst time you turn on the computer the operating system is installed automatically This process takes about 5 to 10 minutes depending on which operating system is being installed Carefully read and follow the instructions on the screen to complete the installation CAUTION Once the automatic installation has begun DO NOT TURN OFF THE COMPUTER UNTIL THE PROCESS IS COMPLETE Turning off the computer du...

Страница 15: ...ftware including support software for the operating system from http www hp com support Select your country and language select Download drivers and software and firmware enter the model number of the computer and press Enter Accessing Disk Image ISO Files There are disk image files ISO files included on your PC that contain the installation software for additional software These CD image files ar...

Страница 16: ...f Test POST messages Post Messages Disabled suppresses most POST messages such as memory count product name and other non error text messages If a POST error occurs the error is displayed regardless of the mode selected To manually switch to Post Messages Enabled during POST press any key except F1 through F12 Establish an Ownership Tag the text of which is displayed each time the system is turned...

Страница 17: ...and again press Esc when the monitor light turns green to access the utility 3 Press F10 to enter Computer Setup 4 A choice of five headings appears in the Computer Setup Utilities menu File Storage Security Power and Advanced 5 Use the arrow left and right keys to select the appropriate heading Use the arrow up and down keys to select the option you want then press Enter To return to the Computer...

Страница 18: ...MAC address for embedded enabled NIC if applicable System BIOS includes family name and version Chassis serial number Asset Tracking Number About Displays copyright notice Set Time and Date Allows you to set system time and date Apply Defaults and Exit Applies the currently selected default settings and clears any established passwords Ignore Changes and Exit Exits Computer Setup without applying ...

Страница 19: ...sion serial number Storage Options SATA Emulation Allows you to choose how the SATA controller and devices are accessed by the operating system There are two supported options IDE and AHCI The default is set based on the Feature Byte code stored in the SMBIOS Type11 Feature Byte string as follows Feature Byte Default FBC_SATA_RAID RAID FBC_SATA_AHCI AHCI FBC_SATA_IDE IDE Otherwise none found Platf...

Страница 20: ...ble operating system image Each device on the list may be individually excluded from or included for consideration as a bootable operating system source Specify the order of attached hard drives The first hard drive in the order will have priority in the boot sequence and will be recognized as drive C if any devices are attached NOTE You can use F5 to disable individual boot items as well as disab...

Страница 21: ...a setup password is set Default is enable Enable Disable Setup Browse Mode appears if a setup password is set allows viewing but not changing the F10 Setup Options without entering setup password Default is enable Specify whether the password is required for warm boot Ctrl Alt Delete appears if a power on password is set Default is enable Enable disable network server mode appears if a power on pa...

Страница 22: ...e disable Controls the virtualization features of the processor and DMA remapping features of the chipset Changing this setting requires turning the computer off and then back on Default is disabled PAVP Models with Blu ray drives disabled min max PAVP enables the Protected Audio Video Path in the Chipset This may allow viewing of some protected high definition content that would otherwise be proh...

Страница 23: ...ng system control of the Embedded Security Device Changing this setting requires turning the computer off and then back on This option allows the user to limit OS control of the Embedded Security Device Default is enable Reset of Embedded Security Device through OS some models enable disable This option allows the user to limit the operating system ability to request a Reset to Factory Settings of...

Страница 24: ...ed Device Options menu and set the S5 Wake on LAN feature to Disable This obtains the lowest power consumption available on the computer during S5 It does not affect the ability of the computer to Wake on LAN from suspend or hibernation but will prevent it from waking from S5 via the network It does not affect operation of the network connection while the computer is on If a network connection is ...

Страница 25: ... automatically at a time you specify Bus Options On some models allows you to enable or disable PCI SERR Generation Default is enable PCI VGA Palette Snooping which sets the VGA palette snooping bit in PCI configuration space only needed when more than one graphics controller is installed Default is disable Device Options Allows you to set Num Lock State at Power On off on Default is off Multi Pro...

Страница 26: ...e voltages 3 3 V 5 V 12 V Jumpers for configuring drive N A Data transfer rate 3 0 Gb s SATA Hard Drive Cables SATA Data Cable Always use an HP approved SATA 3 0 Gb s cable as it is fully backwards compatible with the SATA 1 5 Gb s drives Current HP desktop products ship with SATA 3 0 Gb s hard drives SATA data cables are susceptible to damage if overflexed Never crease a SATA data cable and never...

Страница 27: ...es the maximum usable size of a drive partition A drive partition is the largest segment of a drive that may be properly accessed by the operating system A single hard drive may therefore be subdivided into a number of unique drive partitions in order to make use of all of its space Because of the differences in the way that drive sizes are calculated the size reported by the operating system may ...

Страница 28: ...onic device exposed to electrostatic discharge ESD may not appear to be affected at all and can work perfectly throughout a normal cycle The device may function normally for a while but it has been degraded in the internal layers reducing its life expectancy Networks built into many integrated circuits provide some protection but in many cases the discharge contains enough power to alter device pa...

Страница 29: ...grounded surface before removing them from their container Always be properly grounded when touching a sensitive component or assembly Avoid contact with pins leads or circuitry Place reusable electrostatic sensitive parts from assemblies in protective packaging or conductive foam Personal Grounding Methods and Equipment Use the following equipment to prevent static electricity damage to equipment...

Страница 30: ...materials such as ordinary plastic assembly aids and Styrofoam Use field service tools such as cutters screwdrivers and vacuums that are conductive Recommended Materials and Equipment Materials and equipment that are recommended for use in preventing static electricity include Antistatic tape Antistatic smocks aprons or sleeve protectors Conductive bins and other assembly or soldering aids Conduct...

Страница 31: ...d Do not place computers so near each other that they are subject to each other s re circulated or preheated air Keep liquids away from the computer and keyboard Never cover the ventilation slots on the monitor with any type of material Install or enable power management functions of the operating system or other software including sleep states Routine Care General Cleaning Safety Precautions 1 Ne...

Страница 32: ...er the keys Visible debris underneath or between the keys may be removed by vacuuming or shaking Canned pressurized air may be used to clean debris from under the keys Caution should be used as too much air pressure can dislodge lubricants applied under the wide keys If you remove a key use a specially designed key puller to prevent damage to the keys This tool is available through many electronic...

Страница 33: ...rews used in the computer are not interchangeable They may have standard or metric threads and may be of different lengths If an incorrect screw is used during the reassembly process it can damage the unit HP strongly recommends that all screws removed during disassembly be kept with the part that was removed then returned to their proper locations CAUTION As each subassembly is removed from the c...

Страница 34: ...0 Do not use excessive force when inserting a drive Avoid exposing a hard drive to liquids temperature extremes or products that have magnetic fields such as monitors or speakers Lithium Coin Cell Battery The battery that comes with the computer provides power to the real time clock and has a minimum lifetime of about three years See the appropriate removal and replacement chapter for the chassis ...

Страница 35: ... Front bezel 671590 001 2 Rear cover 671589 001 3 System board 671547 001 4 Stand 671591 001 Display panels 21 5 inch touch screen include bezel not illustrated non ZBD CMI 671571 001 ZBD Samsung 671573 001 non ZBD AUO 671574 001 LG 671575 001 ZBD AUO 671577 001 Computer major components 27 ...

Страница 36: ...3 MXM 3 0A 671564 001 NVIDIA GeForce GT 5xx 2GB DDR3 MXM 3 0A 671565 001 2 Touch controller board 671570 001 3 Converter 671569 001 4 WLAN modules 802 11b g n 2x2 WLAN card 654602 001 HP WLAN combo 802 11b g n Bluetooth 2 1 card 652279 001 802 11b g n 1x1 WLAN module 634906 001 5 TV tuners HP Digital TV Tuner Mini PCIe Card includes TV tuner and hardware kit non BFR 613990 001 HP Digital TV Tuner ...

Страница 37: ...3 cache not for use in Brazil 638412 001 2105 3 1 GHz 3 MB L3 cache 655970 001 2100 3 1 GHz 3 MB L3 cache 638411 001 Intel Pentium Dual Core processors includes replacement thermal material not illustrated G850 2 9 GHz 3 MB L3 cache 655973 001 G840 2 8 GHz 3 MB L3 cache 655972 001 G620 2 6 GHz 3 MB L3 cache 655971 001 Mass storage devices Item Description Spare part number 1 Optical drives HP Supe...

Страница 38: ... 621418 001 750 GB 632938 001 500 GB 621421 001 320 GB 621420 001 250 GB 621419 001 Cables Item Description Spare part number 1 Display panel cable LG 671578 001 Samsung 671580 001 AUO 671581 001 2 Webcam cable 671586 001 3 Touch controller USB 671600 001 30 Chapter 6 Illustrated parts catalog ...

Страница 39: ...93 001 TV tuner connector RF PAL 40mm not illustrated 671601 001 Antenna for use with 2x2 WLAN module not illustrated 671559 001 Antenna for use with 1x1 WLAN module not illustrated 671560 001 Misc parts Item Description Spare part number 1 Fan 671582 001 2 Speaker left 671587 001 3 Speaker right 671588 001 4 Thermal module heat sink for use with the graphics board 671562 001 5 Thermal module heat...

Страница 40: ...ess 625685 001 Hard drive cage not illustrated 671554 001 Hard drive rubber grommet not illustrated 663357 001 Optical drive dummy bezel not illustrated 671556 001 Optical drive bezel not illustrated 671557 001 Optical drive bracket not illustrated 671558 001 Label rear I O NTSC PAL not illustrated 671592 001 Keyboards not illustrated NOTE For a detailed list of keyboards and country codes see Seq...

Страница 41: ... use in Turkey 537924 151 Keyboard USB for use in Greece 537924 161 Keyboard USB for use in Latin American Spanish 537924 171 Keyboard USB for use in Saudi Arabia 537924 181 Keyboard USB for use in Belgium 537924 201 Keyboard USB for use in Brazil 537924 211 Keyboard USB for use in Hungary 537924 221 Keyboard USB for use in the Czech Republic 537924 231 Keyboard USB for use in Slovakia 537924 241 ...

Страница 42: ... GB 621421 001 Hard drive 500 GB 621425 001 HP Digital TV Tuner Mini PCIe Card includes TV tuner and hardware kit BFR 625685 001 Mouse wireless 630886 001 Keyboard USB low cost for use in Nordic countries 632938 001 Hard drive 750 GB 634906 001 802 11b g n 1x1 WLAN module 638411 001 Intel Core i3 processor 2100 3 1 GHz 3 MB L3 cache 638412 001 Intel Core i3 processor 2120 3 3 GHz 3 MB L3 cache not...

Страница 43: ...1 231 Keyboard jade for use in Slovakia 655571 241 Keyboard jade for use in Poland 655571 251 Keyboard jade for use in Russia 655571 261 Keyboard jade for use in Bulgaria 655571 271 Keyboard jade for use in Romania 655571 331 Keyboard jade for use in the Netherlands 655571 351 Keyboard jade for use in Finland 655571 B41 Keyboard jade for use in BHCSY 655571 DE1 Keyboard jade for use in French Arab...

Страница 44: ...e with Beats logo for use in Russia 655572 261 Keyboard jade with Beats logo for use in Bulgaria 655572 271 Keyboard jade with Beats logo for use in Romania 655572 331 Keyboard jade with Beats logo for use in the Netherlands 655572 351 Keyboard jade with Beats logo for use in Finland 655572 B41 Keyboard jade with Beats logo for use in BHCSY 655572 DE1 Keyboard jade with Beats logo for use in Frenc...

Страница 45: ...5719 221 Keyboard wireless for use in the Czech Republic 665719 231 Keyboard wireless for use in Slovakia 665719 241 Keyboard wireless for use in Poland 665719 251 Keyboard wireless for use in Russia 665719 261 Keyboard wireless for use in Bulgaria 665719 271 Keyboard wireless for use in Romania 665719 331 Keyboard wireless for use in the Netherlands 665719 351 Keyboard wireless for use in Finland...

Страница 46: ...0A includes bracket not available in the Americas region 671566 001 HP TV Tuner SW DVB T Mini Card for use in EMEA 671569 001 Converter 671570 001 Touch controller board 671571 001 Display panel non ZBD CMI 21 5 inch touch screen include bezel 671573 001 Display panel ZBD Samsung 21 5 inch touch screen include bezel 671574 001 Display panel non ZBD AUO 21 5 inch touch screen include bezel 671575 0...

Страница 47: ...er cable 671595 001 Hard drive cable 671596 001 Optical drive cable 671597 001 Power button LED cable 671598 001 LVDS cable 671599 001 Converter cable 671600 001 Touch controller cable 671601 001 TV tuner RF PAL 40mm Sequential part number listing 39 ...

Страница 48: ... DVD etc from the computer 2 Shut down the computer 3 After the system has completely shut down disconnect the power adapter from the back of the HP Pro All in One 4 Disconnect all other attached cables from the back of the computer 5 Place the computer face down on a soft flat surface HP recommends that you set down a blanket towel or other soft cloth to protect the screen surface from scratches ...

Страница 49: ... disassembly see Preparing to Disassemble the Computer on page 40 2 Open the VESA cover 1 and then loosen the 2 captive Phillips screws 2 that secure the cover to the computer NOTE Some models may include a 3rd screw under the VESA cover Figure 7 1 Removing the rear cover 3 Lift the cover off the computer To replace the rear cover reverse the removal procedures Rear Cover 41 ...

Страница 50: ... 41 3 To keep the stand from binding the screws position the computer with the front facing downward and the stand not touching the surface 4 Remove the 8 Phillips screws 4 from each side 1 that secure the stand to the computer 5 Pull the stand down slightly and then lift it off the computer 2 Figure 7 2 Removing the stand To replace the stand reverse the removal procedures 42 Chapter 7 Removal an...

Страница 51: ...ring to Disassemble the Computer on page 40 2 Remove the rear cover see Rear Cover on page 41 3 LIft the memory cover straight up and off the computer Figure 7 3 Removing the memory cover Remove the memory cover to gain access to the following 1 Memory modules 2 RTC battery Memory Cover 43 ...

Страница 52: ...f the memory cover Table 7 1 Jumper settings 2 4 Clear CMOS 4 6 Normal 1 3 Clear Password 3 5 Normal The following table shows pin number locations for the header Table 7 2 Pin numbers 1 3 5 2 4 6 To replace the memory cover reverse the removal procedures 44 Chapter 7 Removal and Replacement Procedures All in One AIO Chassis ...

Страница 53: ...ry standard 204 pin unbuffered non ECC PC3 10600 DDR3 1333 MHz compliant 1 5 volt DDR3 SDRAM SODIMMs The DDR3 SDRAM SODIMMs must also support CAS latency 9 DDR3 1333 MHz 9 9 9 timing contain the mandatory Joint Electronic Device Engineering Council JEDEC specification In addition the computer supports 512 Mbit 1 Gbit and 2 Gbit non ECC memory technologies single sided and double sided SODIMMS SODI...

Страница 54: ...ach side of the SODIMM 1 allow the module to lift up to about a 45 degree angle and then pull the SODIMM out of the socket 2 Figure 7 5 Removing a memory module The computer automatically recognizes the additional memory when you turn on the computer 46 Chapter 7 Removal and Replacement Procedures All in One AIO Chassis ...

Страница 55: ...m Slot Blu ray Combo Drive 4x does not include bezel 619239 001 The optical drive is located on the left side of the computer viewed from behind under the inverter board It is secured with one screw Figure 7 6 Optical drive location To remove the optical drive 1 Prepare the computer for disassembly see Preparing to Disassemble the Computer on page 40 2 Remove the rear cover see Rear Cover on page ...

Страница 56: ...drive bracket from the drive remove the two Torx screws 1 that secure the bracket to the drive and then remove the bracket from the drive 2 NOTE Optical drive spare part kits do not include replacement brackets Reuse the existing bracket Figure 7 8 Removing the optical drive bracket To install an optical drive reverse the removal procedures 48 Chapter 7 Removal and Replacement Procedures All in On...

Страница 57: ... GB 621420 001 250 GB 621419 001 The hard drive is located on the left side of the computer viewed from behind The drive is secured with one captive screw and is housed in a removable cage Figure 7 9 Hard drive location 1 Prepare the computer for disassembly see Preparing to Disassemble the Computer on page 40 2 Loosen the captive Phillips screw that secures the drive to the computer 1 Hard Drive ...

Страница 58: ...f the computer 3 Figure 7 10 Removing the hard drive cage 4 Remove the four Phillips mounting screws 1 that secure the drive to the cage Do not remove the blue rubber grommets behind each screw They must stay attached to the cage when installing a new hard drive 50 Chapter 7 Removal and Replacement Procedures All in One AIO Chassis ...

Страница 59: ...11 Removing the hard drive from the cage NOTE Be sure to correctly install the rubber grommets in the HDD cage Incorrect installation can result in hard drive installation problems To replace the hard drive reverse the removal procedures Hard Drive 51 ...

Страница 60: ...n the display panel vendor All display panel use the same converter board You must properly set the jumper on the converter board based on the vendor that produced the display panel CAUTION Failure to properly set the converter board jumper can result in damage to the converter board See the following image for display panel jumper settings This information is also printed on the computer next to ...

Страница 61: ... Cover on page 41 3 Disconnect the 2 cables from the board 1 NOTE Be careful not to damage the cables when disconnecting them from the board Do not pull on the wires 4 Remove the 2 Torx screws 2 that secure the board to the computer Figure 7 14 Removing the converter board 5 Lift the converter board from the computer To install the converter board reverse the removal procedures Converter Board 53 ...

Страница 62: ...e computer for disassembly see Preparing to Disassemble the Computer on page 40 2 Remove the rear cover see Rear Cover on page 41 3 Disconnect the 3 cables from the board NOTE The touch camera and FFC cables are marked with one dot and two dots to indicate the camera position Be sure to install the cables in the correct order the cable with one dot connects to the left side of the card the cable w...

Страница 63: ... secures the board to the computer Figure 7 16 Removing the touch controller board 5 Lift the touch controller board from the computer To install the touch controller board reverse the removal procedures Touch Controller Board 55 ...

Страница 64: ... is housed in a bracket The assembly is secured to the computer with 1 screw The module is secured to the bracket with 2 screws Figure 7 17 Webcam module location To remove the webcam module 1 Prepare the computer for disassembly see Preparing to Disassemble the Computer on page 40 2 Remove the rear cover see Rear Cover on page 41 56 Chapter 7 Removal and Replacement Procedures All in One AIO Chas...

Страница 65: ...g the webcam module assembly 4 Disconnect the cable from the module Figure 7 19 Disconnecting the webcam cable 5 Remove the two screws 1 that secure the module to the bracket and then separate the module from the bracket 2 Figure 7 20 Removing the webcam module from the bracket To install a webcam module reverse the removal procedures Webcam Module 57 ...

Страница 66: ...ted together by a cable and have one cable that routes to the system board connector Figure 7 21 Speaker location To remove the speakers 1 Prepare the computer for disassembly see Preparing to Disassemble the Computer on page 40 2 Remove the rear cover see Rear Cover on page 41 3 Remove two Phillips screws 1 that secure each speaker to the computer 58 Chapter 7 Removal and Replacement Procedures A...

Страница 67: ... the system board Figure 7 22 Removing the left speaker 5 Remove the speakers from the computer Reverse this procedure to replace the speakers Note that the speakers are connected together Figure 7 23 Removing the left speaker Speakers 59 ...

Страница 68: ...ver location To remove the system board cover 1 Prepare the computer for disassembly see Preparing to Disassemble the Computer on page 40 2 Remove the rear cover see Rear Cover on page 41 3 Remove the four Torx screws 1 that secure the cover to the computer 60 Chapter 7 Removal and Replacement Procedures All in One AIO Chassis ...

Страница 69: ...the left side of the cover and then rotate the cover up and off the computer 2 Figure 7 25 Removing the system board cover To install the system board cover reverse the removal procedures System Board Cover 61 ...

Страница 70: ... and has 1 connected antenna Figure 7 26 WLAN module location To remove the WLAN module 1 Prepare the computer for disassembly see Preparing to Disassemble the Computer on page 40 2 Remove the rear cover see Rear Cover on page 41 3 Remove the system board cover see System Board Cover on page 60 4 Disconnect the antenna cable from the module 1 62 Chapter 7 Removal and Replacement Procedures All in ...

Страница 71: ...module antenna and screws 6 Lift the module to a 45 degree angle 1 and then pull it away to remove it from the socket 2 Figure 7 28 Removing the WLAN module To install the WLAN module reverse the removal procedures NOTE WLAN modules are designed with a notch to prevent incorrect insertion WLAN Module 63 ...

Страница 72: ...6 001 The TV tuner module is secured with 2 screws and has 1 connected antenna Figure 7 29 TV tuner module location To remove the TV tuner module 1 Prepare the computer for disassembly see Preparing to Disassemble the Computer on page 40 2 Remove the rear cover see Rear Cover on page 41 3 Remove the system board cover see System Board Cover on page 60 4 Disconnect the antenna cable from the module...

Страница 73: ... antenna and screws 6 Lift the module to a 45 degree angle 1 and then pull it away to remove it from the socket 2 Figure 7 31 Removing the TV tuner module To install the TV tuner module reverse the removal procedures NOTE TV tuner modules are designed with a notch to prevent incorrect insertion TV Tuner Module 65 ...

Страница 74: ...re 7 32 Heat sink location To remove the heat sinks 1 Prepare the computer for disassembly see Preparing to Disassemble the Computer on page 40 2 Remove the rear cover see Rear Cover on page 41 3 Remove the system board cover see System Board Cover on page 60 4 Loosen the 4 captive Torx screws 1 that secure the processor heat sink to the computer 5 Remove the 1 non captive Torx screw 2 that secure...

Страница 75: ...k loosen the 4 captive Torx screws 1 that secure the heat sink to the computer 8 Remove the 1 non captive Torx screw 2 that secures the heat sink to the computer 9 Lift the graphics heat sink off the computer 3 Figure 7 34 Removing the graphics heat sink To install the heat sinks reverse the removal procedures Heat sinks Thermal Modules 67 ...

Страница 76: ... GHz 3 MB L3 cache 638411 001 Intel Pentium Dual Core processors G850 2 9 GHz 3 MB L3 cache 655973 001 G840 2 8 GHz 3 MB L3 cache 655972 001 G620 2 6 GHz 3 MB L3 cache 655971 001 1 Prepare the computer for disassembly see Preparing to Disassemble the Computer on page 40 2 Remove the rear cover see Rear Cover on page 41 3 Remove the system board cover see System Board Cover on page 60 4 Remove the ...

Страница 77: ...e retainer 3 Secure the locking lever If reusing the existing heat sink go to step 4 If using a new heat sink go to step 7 4 If reusing the existing heat sink clean the bottom of the heat sink 5 Apply the thermal material provided in the spares kit to the top of the processor and install the heat sink atop the processor 6 Go to step 8 7 If using a new heat sink remove the protective covering from ...

Страница 78: ... NVIDIA GeForce GT 5xx 1GB DDR3 MXM 3 0A includes bracket not available in the Americas region 671564 001 NVIDIA GeForce GT 5xx 2GB DDR3 MXM 3 0A includes bracket not available in the Americas region 671565 001 The graphics card is located under its own heat sink on the upper left of the system board To remove it you have to first remove the processor heat sink and then the graphics card heat sink...

Страница 79: ...system board Figure 7 37 Removing the graphics card 6 Lift the module to a 45 degree angle 1 and then pull it away to remove it from the socket 2 Figure 7 38 Removing the graphics card To install the graphics card reverse the removal procedures Graphics Card 71 ...

Страница 80: ...puter for disassembly see Preparing to Disassemble the Computer on page 40 2 Remove the rear cover see Rear Cover on page 41 3 Remove the system board cover see System Board Cover on page 60 4 Remove the 3 Torx screws 1 that secure the fan to the computer 5 Disconnect the fan cable 2 from the system board connector 72 Chapter 7 Removal and Replacement Procedures All in One AIO Chassis ...

Страница 81: ...6 Lift the fan from the computer 3 Figure 7 40 Removing the fan To install the fan reverse the removal procedures Fan 73 ...

Страница 82: ...ounted to the VESA cover Figure 7 41 VESA cover with Kensington Lock bracket location To remove the VESA cover 1 Prepare the computer for disassembly see Preparing to Disassemble the Computer on page 40 2 Remove the rear cover see Rear Cover on page 41 3 Remove the system board cover see System Board Cover on page 60 74 Chapter 7 Removal and Replacement Procedures All in One AIO Chassis ...

Страница 83: ...er You cannot remove the bracket from the cover You must replace the entire VESA cover to replace the Kensington Lock bracket Figure 7 42 Removing the VESA cover screws 5 Lift the cover off the computer Figure 7 43 Removing the VESA cover To replace the VESA cover reverse the removal procedures VESA Cover with Kensington Lock Bracket 75 ...

Страница 84: ...page 40 2 Remove the rear cover see Rear Cover on page 41 3 Remove the optical drive see Optical Drive on page 47 4 Remove the hard drive see Hard Drive on page 49 5 Remove the square cover see VESA Cover with Kensington Lock Bracket on page 74 6 For the drive you want to remove disconnect the power 1 and data 2 cables from the system board NOTE Be careful not to damage the cables when disconnecti...

Страница 85: ...he computer Figure 7 44 Removing the optical drive connector and hard drive connectors To install the optical drive connector or the hard drive connector reverse the removal procedures Optical and Hard Drive Cables and Connector 77 ...

Страница 86: ...ed near the bottom of the system board just above the speakers Figure 7 45 Cable connector location To remove the cable connector 1 Prepare the computer for disassembly see Preparing to Disassemble the Computer on page 40 2 Remove the rear cover see Rear Cover on page 41 3 Remove the system board cover see System Board Cover on page 60 78 Chapter 7 Removal and Replacement Procedures All in One AIO...

Страница 87: ...screws that secure the connector to the computer and then lift the connector off the computer Figure 7 46 Removing the cable connector To install the cable connector reverse the removal procedures Coaxal Cable Connector 79 ...

Страница 88: ...move the system board cover see System Board Cover on page 60 4 Remove the heat sinks see Heat sinks Thermal Modules on page 66 5 Remove the coaxal cable connector see Coaxal Cable Connector on page 78 6 Remove the memory module see Memory on page 45 7 Remove the WLAN module see WLAN Module on page 62 8 Remove the TV tuner module see TV Tuner Module on page 64 9 Disconnect all cables from the syst...

Страница 89: ...0 Remove the 9 Torx screws circled in image that secure the system board to the computer Figure 7 48 Removing the system board 11 Lift the system board straight up and out of the computer System Board 81 ...

Страница 90: ...termine the locations for required thermal pads under the system board Figure 7 49 Thermal pad locations To install the system board reverse the removal procedures 82 Chapter 7 Removal and Replacement Procedures All in One AIO Chassis ...

Страница 91: ...nel shown in the following procedure Figure 7 50 Display cable location To remove the display cable 1 Prepare the computer for disassembly see Preparing to Disassemble the Computer on page 40 2 Remove the rear cover see Rear Cover on page 41 3 Remove the optical drive see Optical Drive on page 47 4 Remove the system board cover see System Board Cover on page 60 5 Remove the heat sinks see Heat sin...

Страница 92: ... cable from the connector 2 to remove it Figure 7 51 Removing the display cable To install the display cable reverse the removal procedures 84 Chapter 7 Removal and Replacement Procedures All in One AIO Chassis ...

Страница 93: ...he display panel after replacement For calibration procedures see http thesml hp com results htm SID 5146296 MEID DA800C0B C65E 454F A8B4 17895E54764A To remove the front bezel 1 Prepare the computer for disassembly see Preparing to Disassemble the Computer on page 40 2 Remove the rear cover see Rear Cover on page 41 3 Remove the optical drive see Optical Drive on page 47 4 Remove the speakers see...

Страница 94: ... it aside Figure 7 53 Removing the power switch assembly 10 Remove the 16 Torx screws that secure the bezel to the computer as follows Left 2 screws Figure 7 54 Removing the middle frame screws left 86 Chapter 7 Removal and Replacement Procedures All in One AIO Chassis ...

Страница 95: ... Right 2 screws Figure 7 55 Removing the middle frame screws right Top 4 screws Figure 7 56 Removing the middle frame screws top Front Bezel and Display Panel 87 ...

Страница 96: ...lows Left 2 tabs Right 2 tabs Figure 7 58 Middle frame tabs 12 As far as the display cable allows separate the computer assembly from the display bezel assembly CAUTION Be careful not to separate the computer and panel too far before disconnecting the display cable 88 Chapter 7 Removal and Replacement Procedures All in One AIO Chassis ...

Страница 97: ...y cable from the display panel 14 Remove the four Torx screws 1 that secure the display panel to the front bezel 15 Disengage the tabs 2 that secure the display panel to the bezel as follows Left 3 tabs Right 3 tabs Top 2 tabs Figure 7 60 Removing the display panel from the front bezel 16 Lift the display panel off the front bezel Front Bezel and Display Panel 89 ...

Страница 98: ... on vendor These images show brackets on the top and bottom of the display panel Figure 7 61 Removing the brackets from the display panel Figure 7 62 Display panel bracket location To install the front bezel and display panel reverse the removal procedures You must calibrate the display after replacement For calibration procedures see http thesml hp com results htm SID 5146296 MEID DA800C0B C65E 4...

Страница 99: ...Cable Routing Use the following image as a reference for proper cable routing Figure 7 63 Cable routing Cable Routing 91 ...

Страница 100: ...the hard drive self test in Computer Setup Check the Power LED on the front of the computer to see if it is flashing red The flashing lights are error codes that will help you diagnose the problem Refer to Appendix A POST Error Messages on page 131 for more information If the screen is blank plug the monitor into a different video port on the computer if one is available Or replace the monitor wit...

Страница 101: ...ata on the hard drive Be sure to back up all data files before running the restore process NOTE For sales information and warranty upgrades Care Packs call your local authorized service provider or dealer Helpful Hints If you encounter problems with the computer monitor or software see the following list of general suggestions before taking further action Check that the computer and monitor are pl...

Страница 102: ...rom the system before turning it on If you have installed an operating system other than the factory installed operating system check to be sure that it is supported on the system If the system has multiple video sources embedded PCI or PCI Express adapters installed embedded video on some models only and a single monitor the monitor must be plugged into the monitor connector on the source selecte...

Страница 103: ...eyboard or mouse Cause Solution Computer is in standby mode To resume from standby mode press the power button or press any key CAUTION When attempting to resume from standby mode do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data System has locked up Restart computer Computer date and time display is incorrect Caus...

Страница 104: ...ve Low on memory Add more memory Hard drive fragmented Defragment hard drive Program previously accessed did not release reserved memory back to the system Restart the computer Virus resident on the hard drive Run virus protection program Too many applications running 1 Close unnecessary applications to free up memory 2 Add more memory Some applications run in the background and can be closed by r...

Страница 105: ...ot flashing Cause Solution System unable to power on Press and hold the power button for less than 4 seconds If the hard drive LED turns green then 1 Check that the voltage selector located on the rear of the power supply on some models is set to the appropriate voltage Proper voltage setting depends on your region 2 Remove the expansion cards one at a time until the 5V_aux light on the system boa...

Страница 106: ... is not spinning make sure the fan s cable is plugged onto the system board header 3 If fan is plugged in but is not spinning then replace the heat sink fan assembly 4 Contact an authorized reseller or service provider Power LED flashes Red four times once every second followed by a two second pause and the computer beeps four times Beeps stop after fifth iteration but LEDs continue flashing Cause...

Страница 107: ...ecking click Check Now Diskette is incorrectly inserted Remove diskette and reinsert Drive cable is not properly connected Reconnect drive cable Ensure that all four pins on the diskette power cable are connected to the drive Drive not found Cause Solution Cable is loose Reseat diskette drive data and power cable Removable drive is not seated properly Reseat the drive The device has been hidden in...

Страница 108: ...kette Write in Storage Storage Options A problem has occurred with a disk transaction Cause Solution The directory structure is bad or there is a problem with a file In Microsoft Windows XP right click Start click Explore and select a drive Select File Properties Tools Under Error checking click Check Now In Microsoft Windows Vista or Windows 7 right click Start click Explore and right click on a ...

Страница 109: ...te Cause Solution Diskette is not bootable Replace with a bootable diskette Diskette boot has been disabled in Computer Setup 1 Run Computer Setup and enable USB device in Storage Boot Order 2 Run Computer Setup and enable USB device in Storage Storage Options Removable Media Boot NOTE Both steps should be used as the Removable Media Boot function in Computer Setup overrides the Boot Order enable ...

Страница 110: ...d right click on a drive Select Properties then select the Tools tab Under Error checking click Check Now Drive not found identified Cause Solution Cable could be loose Check cable connections The system may not have automatically recognized a newly installed device See reconfiguration directions in the Solving Hardware Installation Problems on page 116 section If the system still does not recogni...

Страница 111: ... as first in a multi hard drive configuration If attempting to boot from a hard drive ensure it is attached to the system board dark blue SATA connector Bootable hard drive s controller is not listed first in the Boot Order Run the Computer Setup utility and select Storage Boot Order and ensure the bootable hard drive s controller is listed immediately under the Hard Drive entry Computer will not ...

Страница 112: ...er supply to make sure it is properly connected to the rear of the enclosure frame The removable hard drive is not recognized by the computer Cause Solution The removable hard drive carrier is not fully seated in the enclosure frame or the hard drive is not fully seated in the carrier Push the carrier into the enclosure frame so that the connector on the rear of the frame is properly seated If thi...

Страница 113: ...emory Stick PRO card make sure that the lock tab located on the bottom of the Memory Stick PRO card is not in the locked position Can not write to the media card Cause Solution The media card is a read only memory ROM card Check the manufacturer s documentation included with your card to see if it writable Refer to the previous section for a list of compatible cards Media card is locked Locking th...

Страница 114: ...lution The operating system needs time to recognize the device if the reader was just installed into the computer and you are turning the PC on for the first time Wait a few seconds so that the operating system can recognize the reader and the available ports and then recognize whatever media is inserted in the reader After inserting a media card in the reader the computer attempts to boot from th...

Страница 115: ... accept the same horizontal scan rate as the resolution chosen Computer is in standby mode Press the power button to resume from standby mode CAUTION When attempting to resume from standby mode do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data Monitor cable is plugged into the wrong connector Systems may have a mon...

Страница 116: ...e graphics card 3 Replace the system board For systems with integrated graphics replace the system board Blank screen and the power LED flashes Red seven times once every second followed by a two second pause and the computer beeps seven times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution System board failure ROM detected failure prior to video Replace the system board...

Страница 117: ...hts or fans may be too close to the monitor Monitor needs to be degaussed Degauss the monitor Refer to the documentation that came with the monitor for instructions Image is not centered Cause Solution Position may need adjustment Press the monitor s Menu button to access the OSD menu Select ImageControl Horizontal Position or Vertical Position to adjust the horizontal or vertical position of the ...

Страница 118: ...rs using an analog VGA input connection only Cause Solution Flat panel monitor s internal digital conversion circuits may be unable to correctly interpret the output synchronization of the graphics card 1 Select the monitor s Auto Adjustment option in the monitor s on screen display menu 2 Manually synchronize the Clock and Clock Phase on screen display functions To download a SoftPaq that will as...

Страница 119: ...ned down or muted Double click the Speaker icon on the taskbar then make sure that Mute is not selected and use the volume slider to adjust the volume Audio is hidden in Computer Setup Enable the audio in Computer Setup Security Device Security System Audio The external speakers are not turned on Turn on the external speakers The audio device may be connected to the wrong jack Ensure that the devi...

Страница 120: ...ication has selected the correct audio device The operating system controls may be set to use a different audio device as the default output device than what is expected Set the operating system to use the correct audio device Sound from headphones is not clear or muffled Cause Solution Headphones are plugged into the rear audio output connector The rear audio output connector is for powered audio...

Страница 121: ...ng table Table A 8 Solving Printer Problems Printer will not print Cause Solution Printer is not turned on and online Turn the printer on and make sure it is online The correct printer drivers for the application are not installed 1 Install the correct printer driver for the application 2 Try printing using the MS DOS command DIR C printer port where printer port is the address of the printer bein...

Страница 122: ... Windows Vista or Windows 7 Desktop click Start click the arrow on the lower right corner of the Start menu then select Shut Down 2 After the shutdown is complete reconnect the keyboard to the back of the computer and restart the computer Program in use has stopped responding to commands Shut down your computer using the mouse and then restart the computer Keyboard needs repairs See the Worldwide ...

Страница 123: ...puter Mouse may need cleaning Remove the roller ball cover on the mouse and clean the internal components Mouse may need repair See the Worldwide Limited Warranty for terms and conditions Computer is in standby mode Press the power button to resume from standby mode CAUTION When attempting to resume from standby mode do not hold down the power button for more than four seconds Otherwise the comput...

Страница 124: ...er switch of new external device is not turned on Turn off the computer turn on the external device then turn on the computer to integrate the device with the computer system When the system advised you of changes to the configuration you did not accept them Reboot the computer and follow the instructions for accepting the changes A plug and play board may not automatically configure when added if...

Страница 125: ...t LEDs continue flashing Cause Solution Graphics card is not seated properly or is bad or system board is bad For systems with a graphics card 1 Reseat the graphics card Power on the system 2 Replace the graphics card 3 Replace the system board For systems with integrated graphics replace the system board Power LED flashes Red ten times once every second followed by a two second pause and the comp...

Страница 126: ... the check box to Allow this device to bring the computer out of standby To enable Wake on LAN in Windows Vista 1 Select Start Control Panel 2 Under Network and Internet select View network status and tasks 3 In the Tasks list select Manage network connections 4 Double click Local Area Connection 5 Click the Properties button 6 Click the Configure button 7 Click the Power Management tab then selec...

Страница 127: ...r Setup and enable network controller 2 Enable the network controller in the operating system via Device Manager Network driver is not properly loaded Reinstall network drivers System cannot autosense the network Disable auto sensing capabilities and force the system into the correct operating mode Diagnostics reports a failure Cause Solution The cable is not securely connected Ensure that the cab...

Страница 128: ...licts with the embedded NIC Under the Computer Setup Advanced menu change the resource settings for the board Network controller stops working without apparent cause Cause Solution The files containing the network drivers are corrupted Reinstall the network drivers using the Recovery Disc Set created from the hard drive s Recovery Partition The cable is not securely connected Ensure that the cable...

Страница 129: ... other management functions Table A 13 Solving Memory Problems System will not boot or does not function properly after installing additional memory modules Cause Solution A memory module is not installed in the DIMM1 or XMM1 socket Ensure that a memory module is installed in the DIMM1 or XMM1 socket on the system board This socket must be populated with a memory module Memory module is not the co...

Страница 130: ...isolate the faulty module 3 Replace third party memory with HP memory 4 Replace the system board Solving Processor Problems If you encounter processor problems common causes and solutions are listed in the following table Table A 14 Solving Processor Problems Poor performance is experienced Cause Solution Processor is hot 1 Make sure the airflow to the computer is not blocked 2 Make sure the fans ...

Страница 131: ...bled in Computer Setup Run the Computer Setup utility and disable Network Server Mode in Security Password Options Non bootable CD in drive Try a bootable CD in the drive Boot order not correct Run the Computer Setup utility and change boot sequence in Storage Boot Order Drive not found identified Cause Solution Cable could be loose Check cable connections The system may not have automatically rec...

Страница 132: ...gency eject hole and push firmly Slowly pull the tray out from the drive until the tray is fully extended then remove the disc CD ROM CD RW DVD ROM or DVD R RW drive cannot read a disc or takes too long to start Cause Solution Media has been inserted upside down Re insert the media with the label facing up The DVD ROM drive takes longer to start because it has to determine the type of media played...

Страница 133: ...ice is attached to a USB port that has been hidden in Computer Setup Run the Computer Setup utility and ensure that Device available is selected for Front USB Ports and Rear USB Ports under Security Device Security The device was not properly seated before power up Ensure the device is fully inserted into the USB port before applying power to the system System will not boot from USB flash drive Ca...

Страница 134: ...ot working 1 Replace the device 2 Restart the computer USB ports on the computer are disabled in Computer Setup Run the Computer Setup utility and ensure that Device available is selected for appropriate USB ports under Security USB Security Solving Internet Access Problems If you encounter Internet access problems consult your Internet Service Provider ISP or refer to the common causes and soluti...

Страница 135: ...er can store temporarily with the Web browser This is useful for having the browser remember some specific information that the Web server can later retrieve Windows 7 1 Select Start Control Panel 2 Click Network and Internet 3 Click Internet Options 4 In the Browsing history section on the General tab click the Delete button 5 Select the Cookies check box and click the Delete button Windows Vista...

Страница 136: ...le click System 3 Click the Hardware tab 4 In the Device Manager area click the Device Manager button 5 Double click Modems 6 Double click Agere Systems PCI SV92PP Soft Modem 7 On the General tab click Diagnostics 8 Click Query Modem A Success response indicates the modem is connected and working properly Windows Vista 1 Select Start Control Panel 2 Click on System and Maintenance 3 Click on Syste...

Страница 137: ... has appeared Cause Solution POST error has occurred Observe the beeps and LED lights on the front of the computer See Appendix A POST Error Messages on page 131 to determine possible causes See the Restore Kit or the Worldwide Limited Warranty for terms and conditions Computer will not continue after HP logo screen has appeared Cause Solution System files may be damaged Use recovery diskette to s...

Страница 138: ...ttp www hp com NOTE If you take the computer to an authorized reseller dealer or service provider for service remember to provide the setup and power on passwords if they are set Refer to the number listed in the warranty or in the Support Telephone Numbers guide for technical assistance 130 Appendix A Troubleshooting Without Diagnostics ...

Страница 139: ...ge To manually switch to the POST Messages Enabled mode during POST press any key except F10 F11 or F12 The default mode is POST Message Disabled The speed at which the computer loads the operating system and the extent to which it is tested are determined by the POST mode selection Quick Boot is a fast startup process that does not run all of the system level tests such as the memory test Full Bo...

Страница 140: ...added remove it to see if the problem remains 2 In Computer Setup set Advanced Device Options NIC PXE Option ROM Download to DISABLE to prevent PXE option ROM for the internal NIC from being downloaded during POST to free more memory for an expansion card s option ROM Internal PXE option ROM is used for booting from the NIC to a PXE server 162 System Options Not Set Configuration incorrect RTC rea...

Страница 141: ...ket identified in the error message is missing critical SPD information or is incompatible with the chipset 1 Verify proper memory module type 2 Try another memory socket 3 Replace DIMM with a module conforming to the SPD standard 214 DIMM Configuration Warning Populated DIMM Configuration is not optimized Rearrange the DIMMs so that each channel has the same amount of memory 219 ECC Memory Module...

Страница 142: ...nce last system startup No action required 917 Front Audio Not Connected Front audio harness has been detached or unseated from motherboard Reconnect or replace front audio harness 921 Device in PCI Express slot failed to initialize There is an incompatibility problem with this device and the system or PCI Express Link could not be retrained to an x1 Try rebooting the system If the error reoccurs ...

Страница 143: ... is proper intake and exhaust ventilation for the enclosure 2200 PMM Allocation Error during MEBx Download Memory error during POST execution of the Management Engine ME BIOS Extensions option ROM 1 Reboot the computer 2 Unplug the power cord re seat the memory modules and reboot the computer 3 If the memory configuration was recently changed unplug the computer restore the original memory configu...

Страница 144: ...irmware version 3 If the error still persists replace the system board 2217 ME Firmware Version request failure ME firmware is not properly responding to BIOS query for version information 1 Reboot the computer 2 If the error persists update to the latest BIOS version and ME firmware version 3 If the error still persists replace the system board 2218 ME Firmware Version should be updated ME firmwa...

Страница 145: ...ion and ME firmware version 3 If the error still persists replace the system board 2231 ME error during MEBx execution Error occurred during MEBx execution which fails into ME grouping 1 Reboot the computer 2 If the error persists update to the latest BIOS version and ME firmware version 3 If the error still persists replace the system board 2232 AMT error during MEBx execution Error occurred duri...

Страница 146: ...ard with computer turned off 2 Check connector for bent or missing pins 3 Ensure that none of the keys are depressed 4 Replace keyboard Parity Check 2 Parity RAM failure or a PCI PCIe device is asserting a SERR Run Computer Setup and Diagnostic utilities To disable a PCI PCIe device from asserting a SERR run the Computer Setup utility and select Advanced Bus Options SERR Generation Disable 138 App...

Страница 147: ...end to RAM mode some models only or normal Suspend mode None required Press any key or move the mouse to wake the computer Red Power LED flashes two times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved 2 Thermal protection activated Air flow is restricted a fan may not be functioning or the heatsink is not properly attach...

Страница 148: ... solved 5 Pre video memory error CAUTION To avoid damage to the DIMMs or the system board you must unplug the computer power cord before attempting to reseat install or remove a DIMM module 1 Reseat DIMMs 2 Replace DIMMs one at a time to isolate the faulty module 3 Replace third party memory with HP memory 4 Replace the system board Red Power LED flashes six times once every second followed by a t...

Страница 149: ...1 The current processor does not support a feature previously enabled on this system 1 Install a TXT capable processor 2 Disable TXT in the Computer Setup F10 utility 3 Reinstall the original processor System does not power on and LEDs are not flashing None System unable to power on Press and hold the power button for less than 4 seconds If the hard drive LED turns green the power button is workin...

Страница 150: ...e connectors may not be used on the product being serviced Ethernet BNC Connector and Icon Pin Signal 1 2 Data Ground USB Connector and Icon Pin Signal 1 2 3 4 5 VDC Data Data Ground Microphone Connector and Icon 1 8 miniphone Pin Signal 1 Tip 2 Ring 3 Shield Audio_left Audio_Right Ground 142 Appendix C Connector Pin Assignments ...

Страница 151: ...Audio_left Power_Right Ground Line in Audio Connector and Icon 1 8 miniphone Pin Signal 1 Tip 2 Ring 3 Shield Audio_In_Left Audio_In_Right Ground Line out Audio Connector and Icon 1 8 miniphone Pin Signal 1 Tip 2 Ring 3 Shield Audio_Out_Left Audio_Out_Right Ground Headphone 143 ...

Страница 152: ...cy responsible for evaluation in the country where the power cord set will be installed 2 The power cord set must have a minimum current capacity of 10A 7A Japan only and a nominal voltage rating of 125 or 250 volts AC as required by each country s power system 3 The diameter of the wire must be a minimum of 0 75 mm2 or 18AWG and the length of the cord must be between 1 8 m 6 feet and 3 6 m 12 fee...

Страница 153: ... set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country where it will be used 2 The flexible cord must be Type SVT or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15A 125V or NEMA 6 15P 15A 250V configuration 3 Appliance coupler flexible cord and wall plug must bear ...

Страница 154: ...41 to 95 F 22 to 149 F 5 to 35 C 30 to 66 C Relative Humidity noncondensing Operating 15 80 at 79 F 15 80 at 26 C Maximum Altitude unpressurized Operating Nonoperating 0 6 562 ft 0 15 000 ft 0 2000 m 4 572 m Power Supply Rated Voltage Range Rated Line Frequency 100 240 V 50 60 Hz 100 240 V 50 60 Hz Max Operating Power UMA graphics MXM graphics 150 W 180 W 150 W 180 W Idle Operating Power Integrate...

Страница 155: ...converter cable spare part number 31 39 country power cord set requirements 145 Customer Support 92 130 D diskette problems 99 display panel removing 85 spare part number 27 38 85 display panel cable removing 83 spare part number 30 38 E electrostatic discharge ESD 20 preventing damage 21 error codes 131 139 messages 132 ethernet BNC pin assignments 142 F fan removing 72 spare part number 31 38 fe...

Страница 156: ...T error messages 131 power button LED cable spare part number 31 39 power cord set requirements country specific 145 power problems 98 power supply spare part number 32 34 power supply specifications 146 printer problems 113 problems audio 111 CD ROM or DVD 123 diskette 99 flash drive 125 front panel 126 general 95 hard drive 102 hardware installation 116 Internet access 126 keyboard 114 Media Car...

Страница 157: ... 60 T tamper proof screws tool 25 temperature control 23 thermal module spare part number 31 38 thermal modules removing 66 thermal pad spare part number 32 37 thermal pad spare part number 37 tools servicing 25 Torx T15 screwdriver 25 touch controller board removing 54 spare part number 28 38 touch controller cable spare part number 30 39 TV tuner removing 64 spare part number 28 34 TV tuner conn...

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