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Using HP PC Hardware Diagnostics (UEFI)

HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run

diagnostic tests to determine whether the tablet hardware is functioning properly. The tool runs

outside the operating system so that it can isolate hardware failures from issues that are caused by

the operating system or other software components.
To start HP PC Hardware Diagnostics UEFI:

Turn on or restart the tablet, quickly press the Windows button on the tablet, and then press

The BIOS searches three places for the diagnostic tools, in the following order:
a.

Connected USB drive

NOTE:

To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on page 45

Hard drive

BIOS

When the diagnostic tool opens, use the keyboard arrow keys to select the type of diagnostic

test you want to run, and then follow the on-screen instructions.

NOTE:

If you need to stop a diagnostic test, press

esc

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device

NOTE:

Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English

only.
There are two options to download HP PC Hardware Diagnostics to a USB device:
Option 1: HP PC Diagnostics homepage— Provides access to the latest UEFI version

Go to

http://hp.com/go/techcenter/pcdiags

Click the UEFI Download link, and then select Run.

Option 2: Support and Drivers page—Provides downloads for a specific product for earlier and later

versions

Go to

http://www.hp.com

Point to Support, located at the top of the page, and then click Download Drivers.

In the text box, enter the product name, and then click Go.
– or –
Click Find Now to let HP automatically detect your product.

Select your tablet model, and then select your operating system.

In the Diagnostic section, click HP UEFI Support Environment.
– or –
Click Download, and then select Run.

Using HP PC Hardware Diagnostics (UEFI) 45

Содержание Tablet

Страница 1: ...User Guide ...

Страница 2: ...tures that are common to most models Some features may not be available on your tablet Not all features are available in all editions of Windows This tablet may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows functionality Go to http www microsoft com for details To access the latest user guide go to http www hp com support and select...

Страница 3: ...other hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to come into contact with the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for ...

Страница 4: ...iv Safety warning notice ...

Страница 5: ...red with an Intel Bay Trail T processor and a Windows operating system Do not change the processor configuration setting in msconfig exe from 4 or 2 processors to 1 processor If you do so your tablet will not restart You will have to perform a factory reset to restore the original settings v ...

Страница 6: ...vi Processor configuration setting select models only ...

Страница 7: ...iew 10 Adjusting your tablet s autorotate lock 10 Adjusting your tablet s screen brightness 10 3 Using the keyboard base 11 Keyboard base components 11 Keys 11 Lights 12 Connecting the tablet to the keyboard base 13 Folding the keyboard base into a stand 13 4 Connecting to a network 14 Connecting to a wireless network 14 Using the wireless controls 14 Using operating system controls 14 Sharing dat...

Страница 8: ... 6 Navigating the screen 24 Using the TouchPad and touch screen gestures 24 Tap 24 Two finger scroll 24 Two finger pinch zoom 25 Two finger click 25 Right edge swipe 25 Left edge swipe 26 Top edge swipe and bottom edge swipe 26 One finger slide touch screen only 26 Using the keyboard base and mouse 27 Using the keys 27 Using the action keys 27 Using Windows shortcut keys 28 Using the digitizer pen...

Страница 9: ...ng off the tablet 34 8 Maintaining your tablet 36 Improving performance 36 Using Disk Cleanup 36 Updating programs and drivers 36 Cleaning your tablet 36 Cleaning procedures 37 Cleaning the display All in Ones or Notebooks 37 Cleaning the sides or cover 37 Cleaning the TouchPad keyboard or mouse 37 Traveling with or shipping your tablet 38 9 Securing your tablet and information 39 Using passwords ...

Страница 10: ...tics UEFI to a USB device 45 11 Backing up restoring and recovering 46 Creating recovery media and backups 46 Creating HP Recovery media 46 Restore and recovery 47 Recovering using HP Recovery Manager 47 What you need to know 48 Using the HP Recovery partition select models only 48 Using HP Recovery media to recover 48 Changing the tablet boot order 49 12 Specifications 50 Input power 50 Operating...

Страница 11: ...ries only To view and download an app 1 From the Start screen select the Store app 2 Select HP picks to view all the available apps 3 Select the app you want to download and then follow the on screen instructions When the download is complete the app appears on the All apps screen Best practices After you set up and register the tablet we recommend the following steps to get the most out of your s...

Страница 12: ... select the HP Support Assistant app or From the Windows desktop click the question mark icon in the notification area at the far right of the taskbar 2 Select My computer and then select User guides or Go to http www hp com ergo Proper workstation setup Guidelines for posture and work habits that increase your comfort and decrease your risk of injury Electrical and mechanical safety information R...

Страница 13: ...ovided in printed format you may request a printed copy from http www hp com go orderdocuments or write to North America Hewlett Packard MS POD 11311 Chinden Blvd Boise ID 83714 USA Europe Middle East Africa Hewlett Packard POD Via G Di Vittorio 9 20063 Cernusco s Naviglio MI Italy Asia Pacific Hewlett Packard POD P O Box 200 Alexandra Post Office Singapore 911507 When you request a printed copy o...

Страница 14: ...ecurity select System and then click Device Manager in the left column A list displays all the devices installed on your tablet For information about system hardware components and the system BIOS version number press fn esc select models only Locating software To find out what software is installed on your tablet From the Start screen click the down arrow in the lower left corner of the screen or...

Страница 15: ...d reader Reads optional memory cards that store manage share or access information To insert a card Hold the card label side up with connectors facing the slot insert the card into the slot and then push in on the card until it is firmly seated To remove a card Press in on the card until it pops out 5 Windows key Returns you to the Start screen from an open app or the Windows desktop NOTE Pressing...

Страница 16: ...rsonal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information refer to the Regulatory Safety and Environmental Notices To access this guide from the Start screen type support and then select the HP Support Assistant app NOTE When a device is connected to the jack the tablet speakers are disabled NOTE Be sure that the device cable has a 4 conduc...

Страница 17: ... video conference and chat online using streaming video To use the webcam from the Start screen type camera and then select Camera from the list of applications 3 Webcam light On The webcam is in use 4 Ambient light sensor Automatically adjusts the display brightness based on the lighting conditions in your environment Display 7 ...

Страница 18: ...d the power button down for at least 10 seconds to turn off the tablet To learn more about your power settings see your power options From the Start screen type power select Power and sleep settings and then select Power and sleep from the list of applications Bottom edge Component Description 1 Docking port Connects the tablet to the keyboard base 2 Product and regulatory information Provides pro...

Страница 19: ...dels only prior to Windows 8 Contains the Windows Product Key You may need the Product Key to update or troubleshoot the operating system HP platforms preinstalled with Windows 8 or Windows 8 1 do not have the physical label but have a Digital Product Key electronically installed NOTE This Digital Product Key is automatically recognized and activated by Microsoft Operating Systems on a reinstall o...

Страница 20: ...the right edge of the TouchPad or touch screen to display the charms and then tap Settings 2 Tap the Screen icon at the bottom right Tap the Autorotate Lock icon to lock your current tablet screen in place and to prevent rotation The icon displays a lock symbol when autorotate lock is active To turn off the autorotate lock tap the Autorotate Lock icon again Adjusting your tablet s screen brightnes...

Страница 21: ...em information when pressed in combination with the fn key 2 Action keys Execute frequently used system functions NOTE On select models the f5 action key turns the keyboard base backlight feature off or on 3 Docking connector Connects the tablet to the keyboard base 4 Windows key Returns you to the Start screen from an open app or the Windows desktop Keyboard base components 11 ...

Страница 22: ...r or activate items on the screen NOTE The TouchPad also supports edge swipe gestures For more information see Navigating the screen on page 24 Lights Component Description 1 Mute light Amber Tablet sound is off Off Tablet sound is on 2 Caps lock light On Caps lock is on which switches the keys to all capital letters 12 Chapter 3 Using the keyboard base ...

Страница 23: ...connect the tablet to the keyboard base insert the tablet docking port into the keyboard base docking connector NOTE To remove the tablet from the keyboard base pull the tablet away from the keyboard base Folding the keyboard base into a stand You can fold the keyboard base into a stand with an angle of either 120 degrees or 135 degrees Connecting the tablet to the keyboard base 13 ...

Страница 24: ...es must be relatively close together typically within 10 meters approximately 33 feet of each other For more information about wireless technology the Internet and networking see the information and website links provided in Help and Support From the Start screen type help and then select Help and Support Using the wireless controls You can control the wireless devices in your tablet using the ope...

Страница 25: ...ork Using an Internet service provider When you are setting up Internet access in your home you must establish an account with an Internet service provider ISP To purchase Internet service and a modem contact a local ISP The ISP will help set up the modem install a network cable to connect your wireless router to the modem and test the Internet service NOTE Your ISP will give you a user ID and a p...

Страница 26: ...llowing precautions to protect your WLAN Use a firewall A firewall checks information and requests that are sent to your network and discards any suspicious items Firewalls are available in both software and hardware Some networks use a combination of both types Use wireless encryption Wireless encryption uses security settings to encrypt and decrypt data that is transmitted over the network For m...

Страница 27: ... functional range how far your wireless signals travel depends on WLAN implementation router manufacturer and interference from other electronic devices or structural barriers such as walls and floors Using Bluetooth wireless devices select models only A Bluetooth device provides short range wireless communications that replace the physical cable connections that traditionally link electronic devi...

Страница 28: ... headset microphone This jack does not support optional microphone only devices WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information refer to the Regulatory Safety and Environmental Notices To access this guide from the Start screen type support and then select the HP Support Assistant app NOTE When a de...

Страница 29: ...s see your power options From the Start screen type power select Power and sleep settings and then select Power and sleep from the list of applications 7 Volume up down button Increases or decreases speaker volume 8 Windows button Returns you to the Start screen from an open app or the Windows desktop NOTE Pressing the Windows key again will return you to the previous screen 9 Memory card reader R...

Страница 30: ... them to a USB port or to the audio out headphone jack on your tablet or on a docking station To connect wireless speakers to your tablet follow the device manufacturer s instructions To connect high definition speakers to the tablet see Setting up HDMI audio on page 22 Before connecting speakers lower the volume setting Connecting headphones and microphones You can connect wired headphones or hea...

Страница 31: ...d then select Control Panel 2 Select Hardware and Sound and then select Sound Using video Your tablet is a powerful video device that enables you to watch streaming video from your favorite websites and download video and movies to watch on your tablet when you are not connected to a network To enhance your viewing enjoyment use one of the video ports on the tablet to connect an external monitor p...

Страница 32: ... select Control Panel Select Appearance and Personalization Under Display select Adjust screen resolution Setting up HDMI audio HDMI is the only video interface that supports high definition video and audio After you connect an HDMI TV to the tablet you can then turn on HDMI audio by following these steps 1 From the Windows desktop right click the Speakers icon in the notification area at the far ...

Страница 33: ... your current apps follow the steps below To open Miracast Point to the upper right or lower right corner of the Start screen to display the charms click Devices click Project and then follow the on screen instructions or On select tablet models from the Start screen click the HP Quick Access to Miracast icon and then follow the on screen instructions Using video 23 ...

Страница 34: ...onding buttons on an external mouse You can also customize gestures and view demonstrations of how they work From the Start screen type control panel select Control Panel and then select Hardware and Sound Under Devices and Printers select Mouse NOTE Most of the gestures shown here can be used on either the TouchPad or touchscreen TouchPad gestures are not supported in all apps Tap Use the tap dou...

Страница 35: ...click gesture to open the menu for an object on the screen NOTE The two finger click performs the same function as right clicking with the mouse Place two fingers on the TouchPad zone and press down to open the options menu for the selected object Right edge swipe Use the right edge swipe to reveal the charms which let you search share start apps access devices or change settings Gently swipe your...

Страница 36: ...play command options that allow you to customize an open app IMPORTANT When an app is open the top edge swipe varies depending on the app Gently swipe your finger from the top edge or the bottom edge to reveal the app command options One finger slide touch screen only Use the one finger slide to pan or scroll through lists and pages or to move an object To scroll across the screen lightly slide on...

Страница 37: ...of the function keys illustrates the assigned function for that key To use an action key function press and hold the key Icon Key Description f1 Opens Help and Support which provides tutorials information about the Windows operating system and your tablet answers to questions and updates to your tablet Help and Support also provides automated troubleshooting tools and access to support f2 Decrease...

Страница 38: ...sible Using Windows shortcut keys Windows provides shortcuts so that you can perform actions quickly Press the Windows key alone or in combination with a specific key to perform a designated action Using the digitizer pen select models only You can write with the pen in pen specific programs in all Microsoft Office programs and in many other Windows programs and utilities The information you write...

Страница 39: ...mall keyboard icon that is displayed or Tap the keyboard icon on the right side of the notification area 2 To enlarge the size of the on screen keyboard tap the lower right corner and drag it to the desired size 3 Tap each character continuing until you have spelled out the name or word that you are entering into the data field NOTE Hot keys do not display or function on the on screen keyboard NOT...

Страница 40: ... very quickly You can also initiate Sleep manually For more information see Manually initiating and exiting Sleep on page 31 Hibernation The Hibernation state is automatically initiated if the battery reaches a critical level In the Hibernation state your work is saved to a hibernation file and the tablet powers down NOTE You can manually initiate Hibernation See Manually initiating and exiting Sl...

Страница 41: ...ne click Choose what the power button does 3 Click Change Settings that are currently unavailable 4 In the When I press the power button area select Hibernate 5 Click Save changes When the tablet exits Hibernation the power lights turn on and your work returns to the screen NOTE If you have set a password to be required on wakeup you must enter your Windows password before your work will return to...

Страница 42: ...k in Help and Support To access battery information from the Start screen type support select the HP Support Assistant app and then select Battery and performance If Battery Check indicates that your battery should be replaced contact support The battery ies in this product cannot be easily replaced by users themselves Removing or replacing the battery could affect your warranty coverage If a batt...

Страница 43: ...en external power is available Connect an AC adapter Connect an optional docking or expansion device Connect an optional power adapter purchased as an accessory from HP Resolving a low battery level when no power source is available Save your work and shut down the tablet Resolving a low battery level when the tablet cannot exit Hibernation When the tablet lacks sufficient power to exit Hibernatio...

Страница 44: ... test the AC adapter 1 Shut down the tablet 2 Connect the AC adapter to the tablet and then plug it into an AC outlet 3 Turn on the tablet If the power lights turn on the AC adapter is working properly If the power lights remain off check the connection from the AC adapter to the tablet and the connection from the AC adapter to the AC outlet to be sure that the connections are secure If the connec...

Страница 45: ...r work and close all open programs 2 From the Start screen point to the upper right or lower right corner of the screen to reveal the charms 3 Click Settings click the Power icon and then click Shut down or Right click the Start button in the lower left corner of the screen select Shut down or sign out and then select Shut down If the tablet is unresponsive and you are unable to use the preceding ...

Страница 46: ...lve issues and bring new features and options to your tablet For example older graphics components might not work well with the most recent gaming software Without the latest driver you would not be getting the most out of your equipment Go to http www hp com support to download the latest versions of HP programs and drivers In addition register to receive automatic update notifications when they ...

Страница 47: ...n Ones or Notebooks Gently wipe the display using a soft lint free cloth moistened with an alcohol free glass cleaner Be sure that the display is dry before closing the display Cleaning the sides or cover To clean the sides or cover use a soft microfiber cloth or chamois moistened with one of the cleaning solutions listed previously or use an acceptable disposable wipe NOTE When cleaning the cover...

Страница 48: ...or the in flight announcement that tells you when you are allowed to use your tablet In flight tablet use is at the discretion of the airline If you are shipping the tablet or a drive use suitable protective packaging and label the package FRAGILE If the tablet has a wireless device installed the use of these devices may be restricted in some environments Such restrictions may apply aboard aircraf...

Страница 49: ...ecure your tablet information and to protect online transactions Several types of passwords can be set For example when you set up your tablet for the first time you were asked to create a user password to secure your tablet Additional passwords can be set in Windows or in the HP Setup Utility BIOS that is preinstalled on your tablet You may find it helpful to use the same password for a Setup Uti...

Страница 50: ...h time you turn on or restart the tablet If you forget your power on password you cannot turn on or restart the tablet NOTE The administrator password can be used in place of the power on password NOTE A power on password is not revealed as it is set entered changed or deleted To set change or delete an administrator or power on password in Setup Utility BIOS 1 To start Setup Utility BIOS turn on ...

Страница 51: ...led between your DSL or cable modem and your home network to protect all the tablets on the network When a firewall is installed on a system all data sent to and from the system is monitored and compared with a set of user defined security criteria Any data that does not meet those criteria is blocked Installing software updates HP Windows and third party software installed on your tablet should b...

Страница 52: ...en you set up your wireless network always enable security features For more information see Protecting your WLAN on page 16 Backing up your software applications and information Regularly back up your software applications and information to protect them from being permanently lost or damaged through a virus attack or a software or hardware failure For more information see Backing up restoring an...

Страница 53: ... NOTE Use extreme care when making changes in Setup Utility BIOS Errors can prevent the tablet from operating properly Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and trouble...

Страница 54: ...f the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive If the update is more recent than your BIOS make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when ...

Страница 55: ...f diagnostic test you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostic test press esc Downloading HP PC Hardware Diagnostics UEFI to a USB device NOTE Instructions for downloading HP PC Hardware Diagnostics UEFI are provided in English only There are two options to download HP PC Hardware Diagnostics to a USB device Option 1 HP PC Diagnostics homepage Pr...

Страница 56: ...let HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted System recovery reinstalls the original operating system and the software programs installed at the factory and then configures the settings for the programs HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive Only one set of HP Recovery...

Страница 57: ... to its original state For more information and steps see Help and Support From the Start screen type help and then select Help and Support If you need to correct a problem with a preinstalled application or driver use the Drivers and Applications Reinstall option of HP Recovery Manager to reinstall the individual application or driver From the Start screen type recovery select HP Recovery Manager...

Страница 58: ...t work you can obtain recovery media for your system from support See the Worldwide Telephone Numbers booklet included with the tablet You can also find contact information from the HP website Go to http www hp com support select your country or region and follow the on screen instructions IMPORTANT HP Recovery Manager does not automatically provide backups of your personal data Before beginning r...

Страница 59: ...t does not restart in HP Recovery Manager you can change the tablet boot order which is the order of devices listed in BIOS where the tablet looks for startup information You can change the selection for an optical drive or a USB flash drive To change the boot order 1 Insert the HP Recovery media you created 2 Restart the tablet quickly press the Windows button on your tablet and then press f9 for...

Страница 60: ...e following specifications Operating voltage and current varies by platform Input power Rating Operating voltage and current 5 V dc 3A 15W NOTE This product is designed for IT power systems in Norway with phase to phase voltage not exceeding 240 V rms NOTE The tablet operating voltage and current can be found on the system regulatory label Operating environment Factor Metric U S Temperature Operat...

Страница 61: ...e or loss of information observe these precautions If removal or installation instructions direct you to unplug the tablet first be sure that it is properly grounded and then remove the cover Keep components in their electrostatic safe containers until you are ready to install them Avoid touching pins leads and circuitry Handle electronic components as little as possible Use nonmagnetic tools Befo...

Страница 62: ...ts bottom edge 8 display 7 keyboard base 11 left edge 6 right edge 5 top edge 8 connecting to a WLAN 16 connector power 5 20 corporate WLAN connection 16 critical battery level 33 critical security updates installing 41 D deleted files restoring 47 Disk Cleanup software 36 docking connector identifying 11 docking port identifying 8 E electrostatic discharge 51 esc key identifying 11 external AC po...

Страница 63: ...a 48 options 47 starting 48 supported discs 47 system 47 USB flash drive 48 using HP Recovery media 47 recovery media creating 46 creating using HP Recovery Manager 47 regulatory information regulatory label 9 wireless certification labels 9 regulatory information identifying 8 restore Windows File History 47 right edge swipe TouchPad and touch screen gesture 25 S security wireless 16 serial numbe...

Страница 64: ...tifying 5 volume up button identifying 5 volume up down button identifying 19 W webcam identifying 7 18 19 using 20 webcam light identifying 7 19 Windows File History 47 restoring files 47 system restore point 46 Windows button identifying 19 Windows key identifying 5 11 Windows passwords 40 Windows shortcut keys 28 Wireless Assistant software 14 wireless button 14 wireless certification label 9 w...

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