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Troubleshooting and Upgrading the Firmware

DLT VS 40/80 GB Tape Drive Reference Guide

The host server does

not recognize your DLT

VS 40/80 GB tape

drive.

The drive SCSI ID

might not be unique.

1. Change the drive’s SCSI

ID. Shut down and turn off

the host server; turn off the

desktop drive. Change the

drive SCSI ID. Turn on the

host server and desktop

drive.

2. Ensure that all devices on

the SCSI bus are SE or

LVD.

The SCSI host adapter

might be incorrectly

configured.

Check the SCSI host adapter

configuration. Refer to the SCSI

host adapter documentation

for instructions.

The SCSI cable might

be loose.

Check both ends of the SCSI

cable, both for external and

internal drives.

The SCSI terminator

might be loose or

missing.

1. Make sure the terminator

is properly seated on the

open SCSI connector on

the rear panel of the

desktop drive or on the

last device on the SCSI

bus.

2. Make sure an LVD/SE

terminator is in place on

the end of the SCSI ribbon

cable for the internal drive.

Table 4: Troubleshooting

Symptom

Problem

Solution

Содержание StorageWorks DLT VS 40

Страница 1: ...geWorks DLT VS 40 80 GB tape drive Second Edition January 2003 Part Number 289067 002 This guide is to be used as step by step instructions for installation and as a reference for operation troubleshooting and future upgrades ...

Страница 2: ... Hewlett Packard The information contained in this document is subject to change without notice Microsoft MS DOS Windows and Windows NT are trademarks of Microsoft Corporation in the U S and or other countries All other product names mentioned herein may be trademarks of their respective companies Hewlett Packard Company shall not be liable for technical or editorial errors or omissions contained ...

Страница 3: ...11 Getting Help 12 HP Technical Support 12 HP Storage Website 12 HP Authorized Reseller 13 1 Introduction 15 Previously Recorded Media 15 Software Included 16 System Requirements 16 Data Compression 17 2 External Tape Drive Installation 19 Installation Overview 19 Unpacking the Tape Drive 20 Selecting an Installation Location 21 Setting the SCSI ID 22 Connecting a Single Drive 24 Terminating the T...

Страница 4: ...nd Indicators 40 Using Cartridges 42 Inserting a Cartridge 43 Removing a Cartridge 44 Write Protecting a Cartridge 45 Caring for Cartridges 45 Condensation 46 Using the Cleaning Cartridge 47 6 Troubleshooting and Upgrading the Firmware 49 Troubleshooting 49 Upgrading the Firmware 54 A Regulatory Compliance Notices 55 Federal Communications Commission Notice 55 Class A Equipment 55 Class B Equipmen...

Страница 5: ...nce Guide Japanese Notice 59 B Electrostatic Discharge 61 Grounding Methods 62 C Specifications 63 Dimensions and Weight 63 Altitude 63 Acoustic Emissions 64 Temperature and Humidity Ranges 64 Power Requirements 65 Airflow Requirement 65 Index 67 ...

Страница 6: ...Contents 6 DLT VS 40 80 GB Tape Drive Reference Guide ...

Страница 7: ...rmation to help you Install the DLT VS 40 80 GB tape drive Install the software drivers Operate the DLT VS 40 80 GB tape drive Troubleshoot the DLT VS 40 80 GB tape drive Update the firmware on the DLT VS 40 80 tape drive About this Guide topics include Overview page 8 Conventions page 9 Rack Stability page 11 Getting Help page 12 ...

Страница 8: ...ore you install the DLT VS 40 80 GB tape drive make sure you consider the items below Review the installation instructions and gather all required tools Review the installation instructions to be sure your installation location meets the required environmental conditions Related Documentation In addition to this guide HP provides corresponding information HP StorageWorks DLT VS 40 80 GB External T...

Страница 9: ... in this manner indicates that failure to follow directions in the warning could result in bodily harm or death Table 1 Document Conventions Element Convention Cross reference links Figure 1 Key and field names menu items buttons and dialog box titles Bold File names application names and text emphasis Italics User input command and directory names and system responses output and messages Monospac...

Страница 10: ...presence of electrical shock hazards Enclosed area contains no operator serviceable parts WARNING To reduce the risk of personal injury from electrical shock hazards do not open this enclosure Any RJ 45 receptacle marked with these symbols indicates a network interface connection WARNING To reduce the risk of electrical shock fire or damage to the equipment do not plug telephone or telecommunicati...

Страница 11: ...To reduce the risk of personal injury or damage to the equipment observe local occupational health and safety requirements and guidelines for manually handling material Rack Stability Rack stability protects personal and equipment WARNING To reduce the risk of personal safety or damage to the equipment be sure that The leveling jacks are extended to the floor The full weight of the rack rests on t...

Страница 12: ...ical support at the nearest location Telephone numbers for worldwide technical support are listed on the HP website under support http www hp com support html Be sure to have the following information available before calling Technical support registration number if applicable Product serial numbers Product model names and numbers Applicable error messages Operating system type and revision level ...

Страница 13: ...Reference Guide 13 HP Authorized Reseller For the name of your nearest HP authorized reseller In the United States call 1 800 345 1518 In Canada call 1 800 263 5868 Elsewhere see the HP website for locations and telephone numbers http www hp com ...

Страница 14: ...About this Guide 14 DLT VS 40 80 GB Tape Drive Reference Guide ...

Страница 15: ...ad write head Lempel Ziv DLZ high efficiency data compression and tape mark directory to achieve fast data throughput and access times Figure 1 DLT VS 40 80 GB tape drive Previously Recorded Media The DLT VS 40 80 can read DLT IV media previously recorded using a DLT 20 40 format The DLT VS 40 80 can only write to media previously recorded using a DLT I or DLT VS 40 80 GB tape drive See Using Cart...

Страница 16: ...ents Your DLT VS 40 80 GB tape drive requires a wide SCSI 2 Low Voltage Differential LVD or Single Ended SE SCSI bus The following controller types are supported Fast SCSI 2 Wide Wide Ultra SCSI Ultra 2 SCSI Note The DLT VS 40 80 GB tape drive does not support High Voltage Differential HVD controllers Install and configure the controller before beginning the drive installation using the documentat...

Страница 17: ...ored data Data transfer rate can vary depending on actual data The DLT VS 40 80 GB tape drive ships from the factory with data compression enabled for writing In this mode data is always compressed when writing to the tape but the drive is capable of reading both compressed and uncompressed tapes For the drive to write uncompressed data the data compression setting must be changed through the soft...

Страница 18: ...Introduction 18 DLT VS 40 80 GB Tape Drive Reference Guide ...

Страница 19: ... the host for the DLT VS 40 80 GB tape drive 3 Set the SCSI ID if necessary 4 Shut down and turn off the server that is to host the tape drive Remove the power cable from the selected server Turn off and remove the power cables from all devices attached to the selected server 5 Install an LVD SE SCSI host adapter in the server that is to be the host for the drive if necessary 6 Attach the SCSI cab...

Страница 20: ...you notice any damage report it to the shipping company immediately 2 Open the shipping box and remove the accessories package Open the accessories package you will need these items during installation 3 With the drive still in the shipping box reach under and around the drive Carefully lift it out of the shipping box and place it on the work surface top facing up Do not stand the drive on either ...

Страница 21: ...d excessive temperature and humidity See Appendix C Specifications for acceptable operating temperature and humidity limits Be sure to follow these additional guidelines Allow at least 6 inches 15 3 cm behind the drive for proper cooling Avoid locations near printers or photocopy machines both of which produce paper fiber and other types of dust and airborne contaminants Do not place your drive on...

Страница 22: ... the drive factory default SCSI ID 6 is not being used by another device on the same SCSI bus you do not need to change the SCSI ID Figure 2 Rear view of tape drive 1 68 pin SCSI connectors 2 SCSI ID switch 3 Power switch 4 Power cable connector Note If the tape drive is attached to a narrow SCSI bus only IDs 0 through 7 are valid To set the SCSI ID use a small screwdriver or ballpoint pen to pres...

Страница 23: ...ess the appropriate button until the desired SCSI ID appears on the switch display Note SCSI ID 7 is reserved for the controller The SCSI ID can be set up to 15 but a SCSI ID above 6 is not recommended Figure 3 SCSI ID switch Note If the drive is powered on when you change the SCSI ID you must power the drive off and on again for the new SCSI ID to take effect 1 2 ...

Страница 24: ... Caution Failure to follow these instructions could result in damage to the DLT VS 40 80 GB tape drive or other devices 2 Remove the SCSI cable from the accessories package and locate the external SCSI port on the rear of the server Note The SCSI cable included with the DLT VS 40 80 GB tape drive allows connection to a 68 pin VHDCI HBA which will accommodate most servers If your HBA does not have ...

Страница 25: ...tor not shown to the SCSI connector 3 WARNING To reduce the risk of electric shock or damage to your equipment do not disable the power cord grounding feature This equipment is designed for connection to a grounded earthed power outlet The grounding plug is an important safety feature 6 Plug the drive AC power cord 4 into the drive then into a grounded AC outlet 7 Plug in the AC power cords for an...

Страница 26: ...u must purchase additional cables Refer to the Quick Specs at http www hp com for cable option part numbers Figure 5 Daisy chaining several external drives 1 To SCSI host adapter 2 Terminator Note Each tape drive in the daisy chain must have a unique SCSI ID See Setting the SCSI ID in this chapter 1 2 ...

Страница 27: ...the last device on the selected server SCSI bus it must be terminated If the DLT VS 40 80 GB tape drive is at the end of the SCSI cable it is the last device on the SCSI bus To terminate the DLT VS 40 80 GB tape drive locate the terminator in the accessories package and press it firmly into either of the two SCSI connectors on the rear panel of the drive Secure the terminator by tightening the scr...

Страница 28: ...watch the front panel LEDs to see the progress and results of the test During POST the following actions take place 1 The LEDs turn on all at once and then turn off 2 The Ready green LED remains illuminated after POST 3 The drive emits a buzzing sound as the drive calibrates the read write head s position POST is complete only after the buzzing sound stops POST takes several seconds to complete af...

Страница 29: ...l devices attached to the selected server 5 Remove the cover from the selected server as explained in the server manuals 6 Install an LVD SE SCSI host adapter in the server that is to be the host for the drive if necessary 7 If necessary attach the drive rails that ship with the drive Note Your server may supply rails in the drive bay Refer to your server user guide for information on the correct ...

Страница 30: ...rton Unpack and inspect the tape drive for shipping damage 1 Inspect the shipping box for damage If you notice any damage report it to the shipping company immediately 2 Open the shipping box and remove the accessories package Open the accessories package you will need these items during installation 3 With the drive still in the shipping box reach under and around the drive Carefully lift it out ...

Страница 31: ...ached to the selected SCSI bus including the SCSI host adapter itself on the selected server and select an unused SCSI ID for the tape drive If the drive factory default SCSI ID 6 is not being used by another device on the same SCSI bus you do not need to change the SCSI ID Figure 7 Rear view of internal tape drive 1 68 pin SCSI connector 2 Power connector 3 SCSI ID jumpers Note If the tape drive ...

Страница 32: ... not recommended Terminating the Tape Drive If the DLT VS 40 80 GB tape drive is the only SCSI device other than the SCSI host adapter on the selected server it must be terminated Likewise if the DLT VS 40 80 GB tape drive is the last device on the selected server SCSI bus it must be terminated The DLT VS 40 80 GB tape drive ships with a ribbon cable that is already terminated as shown in Figure 9...

Страница 33: ...dure See Appendix B Electrostatic Discharge for additional information 1 Shut down the operating system and power off the selected server Turn off all attached peripherals such as printers and other SCSI devices Remove the power cable from the host server and all attached peripherals Caution Failure to follow these instructions could result in damage to the DLT VS 40 80 GB tape drive or other devi...

Страница 34: ...y attach the drive rails that ship with the drive Note Your server may supply rails in the drive bay Refer to your server user guide for information on the correct rails to use with your server 5 Insert the drive into an available 5 1 4 inch drive bay Note You may need to remove the front cover from the drive bay Refer to the documentation included with your server 6 Secure the tape drive into the...

Страница 35: ... power and signal cable 1 Signal cable 2 Power cable 8 Attach the other end of the SCSI ribbon cable to the SCSI host adapter 9 Replace the cover on the server 10 Plug in the AC power cords for any peripheral devices and power all of them on 11 Plug in the AC power cord for the server and power it on 1 2 ...

Страница 36: ...watch the front panel LEDs to see the progress and results of the test During POST the following actions take place 1 The LEDs turn on all at once and then turn off 2 The Ready green LED remains illuminated after POST 3 The drive emits a buzzing sound as the drive calibrates the read write head s position POST is complete only after the buzzing sound stops POST takes several seconds to complete af...

Страница 37: ...sp Under Tape Drives select VS80 1 Download the SoftPaq to a directory on your hard drive The SoftPaq file that is downloaded is a self extracting executable with a file name based on the SoftPaq Number above 2 Execute the downloaded file and follow the on screen instructions Press the Space Bar to confirm the unpacking of files into the download directory 3 After the files have been unpacked you ...

Страница 38: ...properly connected Windows NT 4 0 only allows you to install tape device drivers sequentially If you have other tape devices installed without drivers install those drivers before attempting the following procedure or click Cancel to bypass each tape device If Web access is unavailable you can use the drivers included on the CD that shipped with your tape device Insert the CD and follow the instru...

Страница 39: ...uide 5 Operating the DLT VS 40 80 Tape Drive This chapter describes Front Panel Controls and Indicators Using Cartridges Inserting a cartridge Removing a cartridge Write Protecting a cartridge Caring for cartridges Using the cleaning cartridge ...

Страница 40: ...rogress and results of the test During POST the following actions take place 1 The LEDs turn on all at once and then turn off 2 The Ready green LED remains illuminated after POST 3 The drive emits a buzzing sound as the drive calibrates the read write head s position POST is complete only after the buzzing sound stops POST takes several seconds to complete after which the drive is ready to use Fig...

Страница 41: ...edia amber Blinking A hard read write error that is probably recoverable has occurred Clean the drive The LED is off after completing a cleaning cycle with a DLT1 DLT VS Cleaning Cartridge after loading a properly formatted data cartridge into the drive Cycling the power on the drive also turns off the LED An inappropriate tape has been loaded into the drive The tape should automatically eject The...

Страница 42: ...s been degaussed DLTtape IV media is rated at 1850 oersteds To completely degauss the degausser used must be rated at 1850 oersteds although a value two to three times 1850 oersteds is preferred Note If you use an outside vendor to degauss your media be sure their equipment meets this criteria The DLT VS 40 80 can read but not write to DLTtape IV cartridges that have been written using a DLT 20 40...

Страница 43: ...e Inserting a Cartridge To load a cartridge into the DLT VS 40 80 GB tape drive 1 Insert the DLTtape IV cartridge into the cartridge slot after the drive completes POST See Figure 13 2 Gently push the cartridge into the drive until it stops Figure 13 Inserting a DLTtape IV cartridge ...

Страница 44: ...is off can result in cartridge and drive damage and may cause data loss because the header catalog data may not be properly written before the drive loses power To remove a cartridge 1 Press the Unload button or use the backup software to unload the cartridge The Ready LED blinks while the drive rewinds the tape When the drive has rewound the tape it ejects the cartridge 2 Remove the cartridge fro...

Страница 45: ...itch Caring for Cartridges To ensure longer life of recorded or unrecorded cartridges follow these guidelines Use cartridges in temperatures between 16ºC and 32ºC 60 8ºF to 89 6ºF When stored at these conditions cartridges have a life expectancy of 20 years Do not expose cartridges to direct sunlight or sources of heat including portable heaters and heating ducts If the cartridge has been exposed ...

Страница 46: ...ndensation Condensation can be a problem for tape drives and cartridges To minimize the chance of condensation stay within the specifications above for using and storing cartridges and observe the following guidelines Position the drive where the temperature is relatively stable away from open windows heat sources and doors Avoid leaving cartridges in severe temperature conditions for example in a...

Страница 47: ... color p n 199704 001 or C5142A Use only HP approved DLT 1 DLT VS Cleaning Cartridges p n 279839 B21 or C7998A Use of any other type of cleaning cartridge can damage the tape drive read write head Each cleaning cartridge has a useful life of 20 cleanings The cleaning cartridge includes a label with 20 small boxes printed on it Always place a check mark in a box each time you use the cartridge to c...

Страница 48: ...Operating the DLT VS 40 80 Tape Drive 48 DLT VS 40 80 GB Tape Drive Reference Guide ...

Страница 49: ...ve check the power cable connections Plug the power cable into a different power outlet All of the LEDs on the front panel blink continually An internal drive fault has occurred 1 Press and hold the Unload button for 6 seconds or until all three LEDs are illuminated to reset the drive Release the Unload button when the reset process begins 2 Turn the drive off and then on again If it is an interna...

Страница 50: ...VD The SCSI host adapter might be incorrectly configured Check the SCSI host adapter configuration Refer to the SCSI host adapter documentation for instructions The SCSI cable might be loose Check both ends of the SCSI cable both for external and internal drives The SCSI terminator might be loose or missing 1 Make sure the terminator is properly seated on the open SCSI connector on the rear panel ...

Страница 51: ... terminated The SCSI terminator might not be at the end of the SCSI bus or more than two terminators might be present on the SCSI bus Make sure the terminators are placed only at each end of the SCSI bus one at the host adapter and one on the last device on the bus both internal and external The SCSI host adapter might be in a defective expansion slot Move the SCSI host adapter to a different expa...

Страница 52: ... terminated The AC power source may not be properly grounded external drive only 1 Plug the tape drive power cable into a power outlet on the same circuit as the host server 2 Plug the DLT VS 40 80 GB external tape drive power cable into a different power outlet Drive will not read or write to media Media or format not supported by tape drive 1 DLT IV cartridge contains data written by a DLT 20 40...

Страница 53: ...ve on the drive This could take up to ten minutes 3 Try a software eject via the backup application as well as a hardware eject manually press the eject button allowing sufficient time for the command to execute Depending on where the media is positioned either of these actions could take up to ten minutes 4 If the tape still will not eject power down the drive and remove all connectors except pow...

Страница 54: ...ool to help you install and support your HP storage product In addition to the diagnostic and troubleshooting ability of LTT it offers useful information about your products and provides automated firmware update checks from the Internet with the ability to retrieve the latest firmware versions Complete instructions and download of LTT are available at www hp com support tapetools ...

Страница 55: ...label indicating the interference potential of the device as well as additional operating instructions for the user The rating label on the device shows which class A or B the equipment falls into Class B devices have an FCC logo or FCC ID on the label Class A devices do not have an FCC logo or FCC ID on the label Once the class of the device is determined refer to the following corresponding stat...

Страница 56: ...the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio or television technician for help Modifications The FCC requires the user to be notified that any changes or modifications made...

Страница 57: ... product refer to the Part Series or Model number found on the product Canadian Notice Avis Canadien Class A Equipment This Class A digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada Class B Equipment This Class B digital apparatus m...

Страница 58: ...f this product has telecommunication functionality the R TTE Directive 1999 5 EC Compliance with these directives implies conformity to the following European Norms in parentheses are the equivalent international standards and regulations EN 55022 CISPR 22 Electromagnetic Interference EN55024 IEC61000 4 2 3 4 5 6 8 11 Electromagnetic Immunity EN61000 3 2 IEC61000 3 2 Power Line Harmonics EN61000 3...

Страница 59: ...Regulatory Compliance Notices 59 DLT VS 40 80 GB Tape Drive Reference Guide China Taiwan Notice Japanese Notice ...

Страница 60: ...Regulatory Compliance Notices 60 DLT VS 40 80 GB Tape Drive Reference Guide ...

Страница 61: ...vices This type of damage may reduce the life expectancy of the device To prevent electrostatic damage observe the following precautions Avoid hand contact by transporting and storing products in static safe containers Keep electrostatic sensitive parts in their containers until they arrive at static free workstations Place parts on a grounded surface before removing them from their containers Avo...

Страница 62: ...nce in the ground cords To provide proper grounding wear the strap snug against the skin Use heel straps toe straps or boot straps at standing workstations Wear the straps on both feet when standing on conductive floors or dissipating floor mats Use conductive field service tools Use a portable field service kit with a folding static dissipating work mat If you do not have any of the suggested equ...

Страница 63: ...zel 2 608 in 66 25 mm Width 5 750 in 146 05 mm behind bezel 5 834 in 148 19 mm with bezel 8 352 in 212 15 mm Length 8 509 in 216 13 mm measured from back of front bezel 8 699 in 220 96 mm including the bezel 10 728 in 272 50 mm Weight 3 2 lbs 1 46 kg 7 67 lbs 3 48 kg Shipping Weight 4 59 lbs 2 09 kg depending on configuration 11 48 lbs 5 21 kg depending on configuration Table 6 Altitude Action Fee...

Страница 64: ...ound Power Level LwA B Idle Operate Sound Pressure Level LpAm dBA bystander position Idle Operate N A 5 3 N A 46 Table 8 Temperature and Humidity Ranges Actions Temperatures Humidity Operating 50º to 104º F 10º to 40º C 20 to 80 RH noncondensing Maximum wet bulb temperature 25º C 77º F Non operating mech 50º to 104º F 10º to 40º C 10 to 95 RH noncondensing Maximum wet bulb temperature 46º C 115º F...

Страница 65: ...r Requirements Internal Drives Voltage Typical Maximum 5 V 5 bus 1 6 A 1 9 A 12 V 5 bus 0 65 A 3 5 A Voltage is measured at the power bus connector pins Table 10 Power Requirements External Drive Voltage Maximum Power 100 240V VAC Less than 35 W Table 11 Airflow Requirements Airflow Velocity Greater than 2 0 CFM ...

Страница 66: ...Specifications 66 DLT VS 40 80 GB Tape Drive Reference Guide ...

Страница 67: ... to locate them 37 document conventions 9 prerequisites 8 related documentation 8 E equipment symbols 10 European Union Notice 58 external drive connecting to host 24 installation location 21 installing 19 power switch 22 SCSI ID switch location 22 set SCSI ID 22 terminating 27 unpacking 20 verify installation 28 F features 15 front panel controls 40 G getting help 12 H help obtaining 12 HP author...

Страница 68: ...h external drive 22 prerequisites 8 R rack stability warning 11 related documentation 8 requirements controller 16 S SCSI ID switch location on external drive 22 ID setting internal 31 ID setting on external drive 22 symbols in text 9 symbols on equipment 10 T technical support HP 12 termination external drive 27 internal drive 32 text symbols 9 troubleshooting 49 W warning rack stability 11 symbo...

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