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Support and other resources 39

Remote support

Remote support is available with supported devices as part of your warranty or contractual support

agreement. It provides intelligent event diagnosis, and automatic, secure submission of hardware event

notifications to Hewlett Packard Enterprise, which will initiate a fast and accurate resolution based on your

product’s service level. Hewlett Packard Enterprise strongly recommends that you register your device for

remote support.
For more information and device support details, go to the Insight Remote Support website

http://www.hpe.com/info/insightremotesupport/docs

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Содержание Smart Array P830

Страница 1: ...PE Smart Array Controllers and is for the person who installs administers and troubleshoots servers and storage systems Hewlett Packard Enterprise assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels Part Number 755203 001R January 2016 Edition 2 ...

Страница 2: ...rth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein Microsoft Windows and Windows Server are either registered trademarks or trademarks of Microsoft Corporation in the United States and or...

Страница 3: ...strator 15 Configuration utilities 16 Configuration procedures 16 Legacy mode boot options 16 UEFI Boot Mode boot options 17 Configuring an array 17 System maintenance tools 18 Updating firmware 18 Installing device drivers 18 Managing servers with Insight Agents 18 Diagnostic tools 18 Drive procedures 20 Identifying the status of an HPE SmartDrive 20 Recognizing drive failure 20 Effects of a hard...

Страница 4: ...tions interference 29 Support and other resources 31 Accessing Hewlett Packard Enterprise Support 31 Information to collect 31 Accessing updates 31 Websites 31 Customer Self Repair 32 Remote support 39 Acronyms and abbreviations 40 Documentation feedback 42 Index 43 ...

Страница 5: ...Component identification 5 Component identification Controller components Item Description 1 Cache module 2 Battery pack cable connector 3 Internal SAS connector 1 4 Internal SAS connector 2 ...

Страница 6: ...olor Name Interpretation 1 Amber Debug On Controller is in reset state Off Controller is in an idle or runtime state Flashing 5 Hz Controller and cache are performing a backup 2 Amber Fault When an error occurs this LED is on During power up this LED is solid for up to 2 seconds 3 Green Heartbeat When the controller is in good health this LED flashes at 1 Hz During power up this LED is solid for u...

Страница 7: ...t been written to the drives Off Flashing once per second Off A backup of the DDR content on the cache module is in progress Off On Off The current backup is complete with no errors Flashing once per second Flashing once per second Off The current backup failed and data has been lost Flashing once per second Flashing once per second On A power error occurred during the previous or current boot Dat...

Страница 8: ...xes for binary values Actual available memory capacity and actual formatted storage capacity for devices are less than specified values RAID conventions Hewlett Packard Enterprise uses the following naming convention for RAID levels RAID 0 RAID 10 RAID 5 RAID 50 RAID 6 RAID 60 RAID 1 ADM RAID 10 ADM RAID 50 and RAID 60 are also known in the industry as RAID 5 0 and RAID 6 0 respectively Controller...

Страница 9: ... directly to the drives For more information see the Hewlett Packard Enterprise website http www hpe com info smartstorage docs For more information on enabling or disabling SSD Smart Path see the HPE Smart Storage Administrator User Guide on the Hewlett Packard Enterprise website http www hpe com info smartstorage docs HPE Secure Encryption HPE Secure Encryption is a controller based enterprise c...

Страница 10: ...e3 x8 edge connector Maximum power required approximate 14 5 W Internal SAS connector life expectancy 250 connect disconnect cycles Cache module and battery Cache module 4 GiB FBWC Approximately 200 MB from the cache module is required to run the controller firmware The remainder of the available space can be configured for read ahead or write back caching Time required to recharge battery 5 minut...

Страница 11: ...10 5 50 6 60 1 ADM and 10 ADM Environmental Temperature range Operating 10 to 55 C 50 to 131 F Storage 30 to 60 C 22 to 140 F Relative humidity noncondensing Operating 10 to 90 Storage 5 to 90 These dimensions exclude the board bracket Not all servers support all drive types For more information see the server QuickSpecs on the Hewlett Packard Enterprise website http www hpe com info qs ...

Страница 12: ...revision If necessary update the controller firmware Updating firmware on page 18 6 Verify the drive firmware is the latest revision If necessary update the drive firmware Updating firmware on page 18 7 Verify the iLO firmware is the latest revision If necessary update the iLO firmware Updating firmware on page 18 8 If expanders are present verify the expander firmware is the latest revision If ne...

Страница 13: ...r on page 17 21 If the new controller is not the new boot device install the device drivers Installing device drivers on page 18 22 If new versions of the Management Agents are available update the Management Agents Managing servers with Insight Agents on page 18 23 Optional Create additional logical drives Configuration tools on page 15 The server is now ready for use Installing the controller bo...

Страница 14: ... o For the most efficient use of drive space the drives must have comparable capacity For more information about drive installation see the following resources o Drive procedures on page 20 o Server documentation o Drive documentation 3 Use the internal SAS cable provided with the server to connect the controller to the drives o If the drives are hot plug capable connect the internal connector of ...

Страница 15: ...r DL380e Gen8 Internal SAS 780 mm Cable 737673 B21 For the ProLiant DL380e Gen8 Server and the ProLiant ML350e Gen8 v2 Server ML350e Gen8 v2 Smart Array Cable Kit 725895 B21 For the ProLiant ML350e Gen8 v2 Server Configuration tools HPE Smart Storage Administrator HPE SSA is the main tool for configuring arrays on Smart Array controllers It exists in three interface formats the HPE SSA GUI the HPE...

Страница 16: ...prompted during the boot process Refer to the ROM Based Setup Utility User Guide or to the server documentation UEFI System Utilities At this time the HPE ProLiant DL580 Gen8 Server is the only ProLiant Gen8 server that supports UEFI For servers that support UEFI the HPE UEFI System Utilities is embedded in the system ROM The UEFI System Utilities enable you to perform a wide range of configuratio...

Страница 17: ...ter POST completes RBSU starts 3 Follow the on screen instructions to set the boot order for the different controllers in the system 4 Save the settings 5 Exit from the utility For more information about using RBSU see the ROM Based Setup Utility User Guide or the server user guide These documents are both available on the Documentation CD supplied in the server kit UEFI Boot Mode boot options On ...

Страница 18: ... backup before installing or updating device drivers Hewlett Packard Enterprise now distributes drivers and other support software for servers and server blades through Service Pack for ProLiant or SPP which you can download from the Hewlett Packard Enterprise website http www hpe com servers spp download Be sure to use the latest SPP version for the server or server blade If you installed an OS b...

Страница 19: ...enter the server model name Insight Diagnostics Insight Diagnostics is a tool that displays information about the system hardware configuration and performs tests on the system and its components including drives if they are connected to Smart Array controllers This utility is available on the Hewlett Packard Enterprise website http www hpe com servers diags POST messages Smart Array controllers p...

Страница 20: ...tating green Drive activity Off No drive activity 3 Do not remove Solid white Do not remove the drive Removing the drive causes one or more of the logical drives to fail Off Removing the drive does not cause a logical drive to fail 4 Drive status Solid green The drive is a member of one or more logical drives Flashing green The drive is rebuilding or performing a RAID migration strip size migratio...

Страница 21: ...rive has been removed and reinserted However continued use of such marginal drives may eventually result in data loss Replace the marginal drive as soon as possible Effects of a hard drive failure on logical drives When a drive fails all logical drives that are in the same array are affected Each logical drive in an array might be using a different fault tolerance method so each logical drive can ...

Страница 22: ...iled drive that belongs to a fault tolerant configuration while the system power is on all drive activity in the array pauses for 1 or 2 seconds while the new drive is initializing When the drive is ready data recovery to the replacement drive begins automatically If you replace a drive belonging to a fault tolerant configuration while the system power is off a POST message appears when the system...

Страница 23: ... a drive in an array the controller uses the fault tolerance information on the remaining drives in the array to reconstruct the missing data the data that was originally on the replaced drive and then write the data to the replacement drive This process is called automatic data recovery or rebuild If fault tolerance is compromised the controller cannot reconstruct the data and the data is likely ...

Страница 24: ...placement drive has an illuminated amber drive status LED The replacement drive has failed One of the other drives in the array has an illuminated amber drive status LED The drive with the illuminated amber LED has now failed Each of these situations requires a different remedial action Case 1 An uncorrectable read error has occurred 1 Back up as much data as possible from the logical drive CAUTIO...

Страница 25: ...ves CAUTION Do not replace any other drive until data rebuild on this drive is complete When data rebuild on the new drive is complete the Drive status LED changes from flashing green to solid green 3 Repeat the previous step for the other drives in the array one at a time When you have replaced all drives you can use the extra capacity to either create new logical drives or extend existing logica...

Страница 26: ...the following a Power down the system immediately to prevent data loss b Return the drives to their original locations c Restore the data from backup if necessary 7 Verify the new drive configuration by running HPE SSA Configuring an array on page 17 Adding drives You can add drives to a system at any time if you do not exceed the maximum number of drives that the controller supports You can then ...

Страница 27: ...nce method in the enlarged array that it had in the smaller array When the expansion process has finished you can use the liberated storage capacity on the enlarged array to create new logical drives Alternatively you can use HPE SSA to enlarge extend one of the original logical drives ...

Страница 28: ...ory information Safety and regulatory compliance For important safety environmental and regulatory information see Safety and Compliance Information for Server Storage Power Networking and Rack Products available at the Hewlett Packard Enterprise website http www hpe com support Safety Compliance EnterpriseProducts Belarus Kazakhstan Russia marking Manufacturer and Local Representative Information...

Страница 29: ...ontent declaration Communications interference Hewlett Packard Enterprise system compliance tests are conducted with Hewlett Packard Enterprise supported peripheral devices and shielded cables such as those received with the system The system meets interference requirements of all countries in which it is sold These requirements provide reasonable protection against interference with radio and tel...

Страница 30: ...nformation 30 Ensure that all cable connector screws are firmly tightened Use only Hewlett Packard Enterprise supported peripheral devices Before system operation ensure that all panels and cover plates are in place and secure ...

Страница 31: ...cumentation to identify the recommended software update method To download product updates go to either of the following o Hewlett Packard Enterprise Support Center Get connected with updates page http www hpe com support e updates o Software Depot website http www hpe com support softwaredepot To view and update your entitlements and to link your contracts and warranties with your profile go to t...

Страница 32: ...hat an authorized service provider replace the part These parts are identified as No in the Illustrated Parts Catalog Based on availability and where geography permits CSR parts will be shipped for next business day delivery Same day or four hour delivery may be offered at an additional charge where geography permits If assistance is required you can call the Hewlett Packard Enterprise Support Cen...

Страница 33: ...rd consultez le site Web Hewlett Packard Enterprise http www hpe com support selfrepair Riparazione da parte del cliente Per abbreviare i tempi di riparazione e garantire una maggiore flessibilità nella sostituzione di parti difettose i prodotti Hewlett Packard Enterprise sono realizzati con numerosi componenti che possono essere riparati direttamente dal cliente CSR Customer Self Repair Se in fas...

Страница 34: ...zeichnet CSR Teile werden abhängig von der Verfügbarkeit und vom Lieferziel am folgenden Geschäftstag geliefert Für bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden gegen einen Aufpreis verfügbar Wenn Sie Hilfe benötigen können Sie das Hewlett Packard Enterprise Support Center anrufen und sich von einem Mitarbeiter per Telefon helfen lassen Den Materialien von H...

Страница 35: ... cargo de todos los gastos de envío y devolución de componentes y escogerá la empresa de transporte que se utilice para dicho servicio Para obtener más información acerca del programa de Reparaciones del propio cliente de Hewlett Packard Enterprise póngase en contacto con su proveedor de servicios local Si está interesado en el programa para Norteamérica visite la página web de Hewlett Packard Ent...

Страница 36: ... obra do serviço Opcional Peças cujo reparo feito pelo cliente é opcional Essas peças também são projetadas para o reparo feito pelo cliente No entanto se desejar que a Hewlett Packard Enterprise as substitua pode haver ou não a cobrança de taxa adicional dependendo do tipo de serviço de garantia destinado ao produto OBSERVAÇÃO Algumas peças da Hewlett Packard Enterprise não são projetadas para o ...

Страница 37: ...Support and other resources 37 ...

Страница 38: ...Support and other resources 38 ...

Страница 39: ...atic secure submission of hardware event notifications to Hewlett Packard Enterprise which will initiate a fast and accurate resolution based on your product s service level Hewlett Packard Enterprise strongly recommends that you register your device for remote support For more information and device support details go to the Insight Remote Support website http www hpe com info insightremotesuppor...

Страница 40: ...rite cache FCC Federal Communications Commission FIPS Federal Information Processing Standard HPE SSA HPE Smart Storage Administrator IML Integrated Management Log NIST National Institute of Standards and Technology POST Power On Self Test RBSU ROM Based Setup Utility SAS serial attached SCSI SATA serial ATA SFF small form factor ...

Страница 41: ...Acronyms and abbreviations 41 SMH System Management Homepage SPP Service Pack for ProLiant UEFI Unified Extensible Firmware Interface ...

Страница 42: ...tion send any errors suggestions or comments to Documentation Feedback mailto docsfeedback hpe com When submitting your feedback include the document title part number edition and publication date located on the front cover of the document For online help content include the product name product version help edition and publication date located on the legal notices page ...

Страница 43: ...ivers installing 18 diagnostic tools 18 downloading files 31 drive capacity upgrading 25 drive failure detecting 20 22 drive failure effects of 21 drive failure of 20 21 drives adding 26 drives determining status of 20 drives moving 25 E environmental considerations 29 European Union notice 28 F fault tolerance compromised 21 features 5 8 Federal Communications Commission FCC notice 28 firmware up...

Страница 44: ...ATA replacement 22 Secure Encryption 9 servers supported 10 Smart Array controller installing 12 specifications controller 10 stand up controller installing 12 storage capacity convention 8 support 31 supported servers 10 12 system maintenance tools 18 T Taiwan battery recycling notice 28 technical support 31 telephone numbers 31 time required for a rebuild 23 U unconfigured server installation in...

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