Service and Support
HP Technology Services for Industry Standard Servers and BladeSystem
Capitalizing on HP ProLiant server and HP BladeSystem capabilities requires a service partner who
understands your increasingly complex business technology environment. That's why it makes sense to
team up with the people who know HP infrastructure hardware and software best - the experienced
professionals at HP Services.
What HP ProLiant and BladeSystem Services can do for you
HP ProLiant and BladeSystem Services can help you design, deploy, test, integrate, support, and manage
IT and infrastructure solutions. This way, HP proposes services solutions that include more than just uplift
of base warranty. You can get the support you need by choosing from one of a number of service
packaged solutions we have designed to address wider set of customer support needs:.
HP Technology Services meets business challenges with services offered in three packages -
Optimized
Care Package, Standard Care Package, and Basic Care Package
- available for each product group. Such
packaged solutions enable customers to optimize technology operations, minimize risk and drive better
business outcomes with easy-to-buy, easy-to-use scalable support packages for servers, storage,
networking and software.
Optimized Care
Optimized Care Package: Supports maintaining servers at optimum performance availability
HP ProLiant Server Hardware Installation
Provides for the basic hardware installation of HP branded servers, storage devices and networking
options to assist you in bringing your new hardware into operation in a timely and professional manner.
http://h20195.www2.hp.com/V2/GetPDF.aspx/5981-9356EN
HP Installation and Startup for Insight Control Software
Provides for the deployment and basic configuration of HP Insight Control on HP ProLiant ML and DL series
servers or HP BladeSystem servers.
http://h20195.www2.hp.com/v2/GetPDF.aspx/4AA0-9972ENW.pdf
3-Year , 4hr, 24x7 HP Proactive Care w/DMR Service
HP Proactive Care Services are geared toward today's IT environments, combining a carefully designed mix
of proactive advice, automated alerts, proactive reports, and rapid expert support.
Offered as HP Care Pack Services or as a support contract, HP Proactive Care provides:
Proactive advice and reporting, which includes platform reviews, analyses, and scans
A superior call experience with rapid connection to advanced technical expertise and end-to-
end call ownership support manager
http://www8.hp.com/us/en/business-services/it-services.html?compURI=1380514#.Ue2AlY1azTo
Additional Services: Microsoft or Linux or VMware education c Facility & technology environmental
assessment se Energy Efficiency Design, Factory Express
QuickSpecs
HP SL2500 Scalable System
Service and Support
DA - 14656 North America — Version 6 — December 9, 2013
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