Troubleshooting
16
Solution
Check the Print Server icon. If it does not have a green checkmark, then the connection has been lost. Try the following.
•
Reconnect to the printer.
•
If that does not work after a minute or so, then try exiting the Connection Manager and starting it again.
See “Use the Connection Manager” on page 11.
Cause
Printer software is very old or not completely installed.
Solution
1.
Verify that you can print using a USB cable.
2.
Download the latest printer driver from www.hp.com/support and install all components.
When using Advanced Setup, my print server does not show up in the list
Cause
You have an authenticated network in an Enterprise environment.
Solution
The product was designed for a small network environment where you can control all the settings.
If you have that type of small network, verify that you have all the settings recorded correctly.
