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HP PtoLiant DL140 Скачать руководство пользователя страница 53

HP ProLiant DL140 Server Setup and Installation Guide

45

C

Troubleshooting

This appendix provides specific troubleshooting information for the HP ProLiant DL140 server.
Use it to diagnose server startup and installation problems.

For information on LEDs, switch settings, and jumpers, refer to Appendix D, “LEDs and
Switch.”

When the Server Does Not Start

This section provides step-by-step instructions when encountering the most common problems
during the initial Power-On Self-Test (POST). Every time the server boots, it must complete
POST before it can load the operating system and start running software applications.

If the server completes POST and attempts to load the operating system, go to “Problems After
Initial Startup” in this appendix.

WARNING: There is a risk of personal injury from hazardous energy levels.
The installation of options and the routine maintenance and service of this
product must be performed by individuals who are knowledgeable about the
procedures, precautions, and hazards associated with equipment containing
hazardous energy circuits.

When the server does not start:

1.

Be sure that the server and monitor are plugged into a working outlet.

2.

Be sure that the power source is working properly:

—

Confirm status using the Power On/Off LED.

—

Refer to “LEDs and Switches” in Appendix D for the location and status of the
Power On/Off LED.

—

Confirm that the Power On/Off button was pressed firmly.

3.

Restart the server.

All manuals and user guides at all-guides.com

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Содержание PtoLiant DL140

Страница 1: ...kard Development Company L P Microsoft and Windows NT are U S registered trademarks of Microsoft Corporation Hewlett Packard Company shall not be liable for technical or editorial errors or omissions contained herein The information in this document is provided as is without warranty of any kind and is subject to change without notice The warranties for HP products are set forth in the express lim...

Страница 2: ... 2 PLANNING THE SERVER INSTALLATION 2 Server Installation Overview 2 Optimum Environment 2 Space and Airflow Requirements 2 Temperature Requirements 3 Power Requirements 3 Grounding Requirements 4 Rack Warnings and Cautions 4 Server Warnings and Cautions 5 Server Shipping Contents 6 CHAPTER 3 7 INSTALLING HARDWARE OPTIONS 7 Accessing Internal Server Components 7 Identifying System Board Components...

Страница 3: ...Test 34 System BIOS Update 35 IPMI Event Log 35 BIOS Beep Codes 36 APPENDIX A 37 REGULATORY COMPLIANCE NOTICES 37 Regulatory Compliance Identification Numbers 37 Federal Communications Commission Notice 37 Class A Equipment 37 Class B Equipment 38 Declaration of Conformity for Products Marked with the FCC Logo United States Only 38 Modifications 39 Cables 39 Canadian Notice Avis Canadien 39 Class ...

Страница 4: ...Initial Startup 50 Other Troubleshooting Resources 51 APPENDIX D 52 LEDS AND SWITCHES 52 Status Indicators 52 Front Panel LED Indicators 52 Switches 53 System Configuration Switch SW1 53 Clearing and Resetting System Password Settings 54 Clearing and Resetting System Configuration Settings 54 Setting the NIC Operating Mode 55 APPENDIX E 56 SERVER SPECIFICATIONS 56 Operating and Performance Specifi...

Страница 5: ...potentially hazardous conditions WARNING This symbol in conjunction with any of the following symbols indicates the presence of a potential hazard The potential for injury exists if warnings are not observed Consult your documentation for specific details This symbol indicates the presence of hazardous energy circuits or electric shock hazards Refer all servicing to qualified personnel WARNING To ...

Страница 6: ...f personal injury or damage to the equipment be sure that The leveling jacks are extended to the floor The full weight of the rack rests on the leveling jacks The stabilizing feet are attached to the rack if it is a single rack installation The racks are coupled together in multiple rack installations Only one component is extended at a time A rack may become unstable if more than one component is...

Страница 7: ...tup Documentation and Utilities CD on the HP website or included with the server HP ProLiant DL140 Server Maintenance and Service Guide HP ProLiant DL140 Server Hardware Installation and Configuration Poster General online reference and specifications www compaq com quickspecs Getting Help If you have a problem and have exhausted the information in this guide you can get further information and ot...

Страница 8: ...seller In the United States call 1 800 345 1518 In Canada call 1 800 263 5868 Elsewhere refer to www hp com for locations and telephone numbers Reader s Comments HP welcomes your comments on this guide Please send your comments and suggestions by email to ServerDocumentation hp com All manuals and user guides at all guides com ...

Страница 9: ...r Configuration and Management The server offers features to support effective server management and configuration Refer to Chapter 5 for detailed information on each of these utilities Security Security features for this server include the following Power on password Setup password Most security features are established through BIOS Setup Refer to Chapter 5 for detailed information on BIOS Setup ...

Страница 10: ...r to Installing the Fixed Rack Rails in Chapter 4 Server Installation 6 Mount the server in the rack Refer to Inserting the Server into the Rack in Chapter 4 Server Installation 7 Connect the power cord and peripheral devices Refer to Connecting the Peripheral Device Cables and the Power Cord in Chapter 4 Server Installation Optimum Environment When installing these servers in a rack select a loca...

Страница 11: ... party rack is used observe the following additional requirements to ensure adequate airflow and to prevent damage to the equipment Front and rear doors if the 42U server rack includes closing front and rear doors 5 350 sq cm 830 square inches of holes evenly distributed from top to bottom must be available to permit adequate airflow equivalent to the required 64 percent open area for ventilation ...

Страница 12: ...anada the equipment must be installed in accordance with Canadian Standards Association CSA C22 1 Canadian Electrical Code In all other countries the installation must follow any regional or national electrical wiring codes such as the International Electrotechnical Commission IEC 364 parts 1 through 7 Furthermore you must ensure that all power distribution devices used in the installation such as...

Страница 13: ...ack Continue to populate the rack from the bottom to the top Server Warnings and Cautions Before installing the server carefully review the following warnings and cautions WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them WARNING To reduce the risk of electric shock or damage to the equipment Do not disa...

Страница 14: ...ation for installing the server All rack mounting hardware for installing the server into the rack are included with the rack or the server In addition to these supplied items the following additional items may be needed Application software diskettes Options to be installed Phillips screwdriver All manuals and user guides at all guides com ...

Страница 15: ...ction defines standard procedures to access internal server components Procedures will vary depending on whether the server is in the rack and powered on When the server is not installed in the rack accessing internal components requires removal of the access panel Shutting down and removing the server from the rack 1 Power down the server and remove it from the rack a Shut down the operating syst...

Страница 16: ...il release latches engage automatically f Press in and hold the rail release latches 2 g Holding the rail release latches extend the server until the latches clear the rack h Pull the server completely out of the rack 3 and set it on a flat level surface Figure 3 2 Removing the server from the rack Removing the Access Panel WARNING To reduce the risk of personal injury from hot surfaces allow the ...

Страница 17: ...from the server or the electrical outlet CAUTION Electrostatic discharge can damage electronic components Be sure you are properly grounded before beginning any installation procedure 1 Unscrew the rear access panel retention screw 2 Slide the access panel toward the rear of the unit about 1 25 cm 0 5 inch and lift the panel to remove it All manuals and user guides at all guides com ...

Страница 18: ...dentifying System Board Components Use the following figure and table to identify the system board connectors and components for option installation or service events Figure 3 3 Identifying system board components All manuals and user guides at all guides com ...

Страница 19: ...in four sockets on the system board Memory can be added one module at a time Refer to Figure 3 3 and to Table 3 1 for DIMM slot location and socket numbers This information is also available on the hood label The server memory can be expanded to 4 GB In the maximum memory configuration all four DIMM sockets are populated with 1 GB PC2100 ECC registered DDR SDRAM DIMMs Observe the following guideli...

Страница 20: ...alled in the server must be PCI or PCI X 3 3 V 32 or 64 bits wide and 33 66 100 or 133MHz frequency Use either half length or full length expansion boards Refer to www compaq com quickspecs for supported PCI and PCI X option kits To install an expansion board complete the procedures described in the following subsections Removing the PCI Riser Board Assembly To remove the PCI riser board assembly ...

Страница 21: ...xpansion Board To install an expansion board 1 Remove the slot cover screw 1 2 Remove the slot cover 2 Figure 3 5 Removing the slot cover CAUTION Do not discard the slot cover If the PCI expansion board is removed in the future the slot cover must be reinstalled to maintain proper cooling All manuals and user guides at all guides com a l l g u i d e s c o m ...

Страница 22: ...slot cover screw 2 Figure 3 6 Inserting an expansion board into the expansion PCI riser board assembly 5 Install the PCI riser board assembly a Place the PCI riser board assembly in the chassis and align the rear tab into the chassis b Press down firmly above the expansion slot until the assembly is seated in the expansion slot c Replace the access panel Figure 3 7 Installing the PCI riser board a...

Страница 23: ...ives may damage the system by consuming power and generating heat in excess of the server s operating tolerance This condition may result in a loss of system and or data integrity CAUTION Whenever installing hardware or performing maintenance procedures requiring access to internal components it is recommended that all server data be backed up to avoid loss Identify the hard drive tray for ATA har...

Страница 24: ...ing a drive onto the hard drive tray To install an ATA hard drive assembly in the chassis 1 Place the ATA hard drive assembly into the chassis 2 Align the tabs under the retainers and slide the assembly toward the front of the server until it is seated in place 1 3 Tighten the hard drive tray screw 2 IMPORTANT When installing the hard drive tray screw ensure all cables are clear of the hard drive ...

Страница 25: ...lock airflow to the fan inlets 6 Replace the access panel Installing a CD ROM Drive Assembly CAUTION Do not operate the server without a bezel blank or the CD ROM drive assembly installed Improper cooling can damage the system To Remove the CD ROM tray from the chassis 1 Press in and hold the CD ROM latch 1 2 Slide the tray toward the rear of the server until the USB connectors are visible 2 3 Lif...

Страница 26: ...ROM blank screws 2 from the empty tray and remove the CD ROM blank 3 Figure 3 13 Removing the CD ROM tray top cover To Install the CD ROM drive in the tray 1 Align CD ROM drive 1 and the top cover 2 along the tray and Press down firmly above the tray until they are seated in place 2 Tighten tray screws 3 All manuals and user guides at all guides com a l l g u i d e s c o m ...

Страница 27: ...he server 3 until the CD ROM latch locks the assembly 4 Cable the CD ROM drive assembly 4 Figure 3 15 Installing a CD ROM drive assembly in the chassis 5 Connect the CD ROM power cable and the CD ROM drive data cable to the CD ROM drive IMPORTANT Make sure the CD ROM drive cable is routed so as to not block airflow to the fan inlets 6 Replace the Access cover NOTE The CD ROM drive assembly can be ...

Страница 28: ...onnect all power cords to completely remove power from the server CAUTION Properly ground yourself before beginning any installation procedure Electrostatic discharge can damage electronic components CAUTION Handle the processor and heatsink with care Damage to either may affect processor performance z Do not bend or damage the pins beneath the processor Installation and Upgrade Requirements Proce...

Страница 29: ...g disconnecting the power cord before installing any hardware option to the server Installing the Processor 1 Locate the processor socket on the system board Figure 3 17 Locating the processor socket 2 Open socket lever completely 1 3 Insert the processor into the socket 2 4 Close socket lever 3 Figure 3 18 Installing the processor into the socket All manuals and user guides at all guides com ...

Страница 30: ...sink 2 Figure 3 19 Remove the protective cover from heatsink WARNING The thermal interface material 3 on the heatsink must be present and evenly spread Missing or damaged thermal interface can lead to processor damage 6 Install the heatsink onto the processor 1 and engage the retaining clips on each side of the heatsink 2 Figure 3 20 Installing the heatsink onto the processor All manuals and user ...

Страница 31: ...nnect all external cables 4 Power up the server 5 Be sure that the Server Status LED on the front of the chassis is not illuminated indicating proper server operation NOTE If the Server Status LED on the front of the chassis is illuminated red refer to the troubleshooting section of this document All manuals and user guides at all guides com a l l g u i d e s c o m ...

Страница 32: ...PORTANT Ensure that the inner side of the rack rail rail guide faces the inside of the rack 2 Carefully align the two front tabs on the front of the fixed rack rail with the holes identified at the front of the rack Figure 4 1 Aligning and inserting the rack rail 3 Insert the front tabs of the rack rail into the rack 4 Compress the rack rail toward the front of the rack until the rear tabs are ali...

Страница 33: ...e rail release latches can pinch your fingertips 2 Insert the server fully into the rack 1 ensuring that the fixed server rails slide inside the fixed rack rails CAUTION Keep the server parallel to the floor when sliding the fixed server rails into the slide rails Tilting the server can damage the rails 3 Tighten the thumbscrews on the front panel to secure the server to the rack 2 Figure 4 2 Alig...

Страница 34: ...r cord last Figure 4 3 Rear panel connectors on the server Table 4 1 Rear Panel Connectors and Connection Order Location Connector 1 Power connector 2 Mouse connector 3 Rear USB 1 1 connectors 4 RJ 45 GbE Ethernet connector for NIC 2 WOL PXE capable 5 PCI X Expansion slot 6 RJ 45 GbE Ethernet connector for NIC 1 WOL PXE capable 7 Video connector 8 Serial connector 9 Keyboard connector CAUTION Conn...

Страница 35: ...er for the first time IMPORTANT To reduce the risk of damage to the server complete the installation process by following the procedures provided later in this chapter When installing other hardware options as part of the server installation be sure to follow all procedures as defined in Chapter 3 Installing Hardware Options 1 Power up the server Refer to Powering Up the Server earlier in this cha...

Страница 36: ...p on or trip over them Do not pull on a cord or cable When unplugging the cord from the electrical outlet grasp the cord by the plug If the server was ordered with the operating system factory installed everything required to install the operating system is already on the server Refer to the steps provided in the HP Factory Installed Operating System Software User Guide for more information on usi...

Страница 37: ...k The installation service covers the entire hardware installation process from unpacking the components to routing the cables and running a system test Hardware installation service is available in all countries where HP has a direct or indirect service presence Service can be ordered from and directly provided by an HP authorized service reseller In the United States service can be requested by ...

Страница 38: ...nce follow these steps 1 Press the power on off button on the front panel of the server 2 When POST shows the message Press DEL if you want to run SETUP press Del If the server has an administrator password configured the system prompts you to enter the password If the server does not have a password configured the main screen of the BIOS Setup Utility appears Recording Your Setup Settings Before ...

Страница 39: ...sts Scroll down through menu items or value lists Setup Screens Main Table 5 2 describes the menu items available on the Main screen Default values appear in brackets Table 5 2 BIOS Setup Main Screen Menu Items Primary Menu Item Sub Menu Items Value Description Version N A Build Date N A AMIBIOS ID N A The currently loaded AMIBIOS information You cannot change this value It appears for information...

Страница 40: ...rial port 1 base addresses Remote Access Enabled Serial Select remote access type Serial Port Number COM1 COM2 Serial Port Mode 115200 8 n 1 57600 8 n 1 19200 8 n 1 Select serial port settings Flow Control None Hardware Software Select flow control for console redirection Redirection After BIOS POST Disabled Boot Loader Always Disabled Turns off the redirection after POST Boot Loader Redirection i...

Страница 41: ...t for F1 key to be pressed if error occurs Boot Settings Configuration Embedded NIC PXE ROM Support NIC 1 NIC 2 Select the current NIC Boot Device Priority Enabled Disabled specifies the Boot Device Priority Sequence Hard Disk Drives Enabled Disabled Specifies the boot device priority sequence from available Hard Drives Removable Drives Enabled Disabled Specifies the boot device priority sequence ...

Страница 42: ... screen ABEND abnormal end or panic A system failsafe timer the Watchdog Timer is started when the System Management driver also known as the health driver is loaded The timer is reset periodically during normal operation but in the event of operating system failure the timer expires and restarts the server The Watchdog Timer increases server up time by restarting the server within a predetermined...

Страница 43: ...Obtain a floppy disk and format it i e format a 2 Copy or extract the ROM file onto the floppy disk 3 Set DIP switch SW1 3 to the ON position 4 Install the recovery diskette into a USB floppy drive 5 Boot up the system through the USB floppy drive the system will automatically execute the recovery mode ROM flash 6 When complete the server will beep 4 times 7 Set DIP switch SW1 3 back to the OFF po...

Страница 44: ...Description 1 Memory refresh timer error 2 Parity error 3 Main memory read write test error 4 Motherboard timer not operational 5 Processor error 6 Keyboard controller BAT test error 7 General exception error 8 Display memory error 9 ROM checksum error 10 CMOS shutdown register read write error 11 Cache memory bad All manuals and user guides at all guides com ...

Страница 45: ...ces are those that may reasonably be expected to be installed in a business or commercial environment Class B devices are those that may reasonably be expected to be installed in a residential environment i e personal computers The FCC requires devices in both classes to bear a label indicating the interference potential of the device as well as additional operating instructions for the user The r...

Страница 46: ...n between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio or television technician for help Declaration of Conformity for Products Marked with the FCC Logo United States Only This device complies with Part 15 of the FCC Rules Operation is subject to the following two condi...

Страница 47: ...nada Class B Equipment This Class B digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada European Union Notice Products bearing the CE marking comply with the EMC Directive 89 336 EEC and the Low Voltage Directive 73 23 EEC issued by t...

Страница 48: ...HP ProLiant DL140 Server Setup and Installation Guide 40 EN 60950 IEC 60950 Product Safety Japanese Notice KOREAN NOTICE Class A Equipment Class B Equipment All manuals and user guides at all guides com ...

Страница 49: ...y to open the laser device enclosure There are no user serviceable components inside Do not operate controls make adjustments or perform procedures to the laser device other than those specified herein Allow only HP authorized service technicians to repair the laser device Compliance with CDRH Regulations The Center for Devices and Radiological Health CDRH of the U S Food and Drug Administration i...

Страница 50: ... replaced or mistreated For more information about battery replacement or proper disposal contact an HP authorized reseller or your authorized service provider WARNING This server contains an internal Lithium Manganese Dioxide or a Vanadium Pentoxide or an alkaline battery pack There is risk of fire and burns if the battery pack is not handled properly To reduce the risk of personal injury Do not ...

Страница 51: ... be a minimum of 1 00 mm or 18 AWG and the length of the cord must be between 1 8 m 6 feet and 3 6 m 12 feet If you have questions about the type of power cord to use contact an authorized service provider IMPORTANT Route power cords so that they will not be walked on or pinched by items placed upon or against them Pay particular attention to the plug electrical outlet and the point where the cord...

Страница 52: ... static sensitive component or assembly Grounding Methods There are several methods for grounding Use one or more of the following methods when handling or installing electrostatic sensitive parts Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis Wrist straps are flexible straps with a minimum of 1 megaohm 10 percent resistance in the ground cords To provid...

Страница 53: ...s POST and attempts to load the operating system go to Problems After Initial Startup in this appendix WARNING There is a risk of personal injury from hazardous energy levels The installation of options and the routine maintenance and service of this product must be performed by individuals who are knowledgeable about the procedures precautions and hazards associated with equipment containing haza...

Страница 54: ...answers provided another table in this appendix will be referenced which will outline possible reasons for the problem options available to assist in diagnosis possible solutions and list references to other sources of information Table C 1 Diagnosis Steps Question The Next Step Question 1 Is the front panel Power On Off LED on If no go to Table C 2 and then continue to Question 2 if the problem i...

Страница 55: ...r supply has failed or is not connected 1 Be sure the power cables are fully connected 2 Press the power on off button 3 Be sure the power source is functioning 4 Reconnect the power on off button cable to the system board Refer to Chapter 3 Installing Hardware Options for the location of the power on off button connector 5 Power down the server Reseat all expansion boards DIMMs processors and PPM...

Страница 56: ...re that the monitor has power and that the monitor cable is securely connected If more than one video adapter is installed make sure that the monitor is connected to the correct video board 2 Be sure that the monitor is functional by connecting it to a known working server 3 Be sure that the switch settings on the system board are correctly set 4 Power down the server Reseat all expansion boards D...

Страница 57: ...ep codes are generated even when all other expansion cards are absent the motherboard has a serious problem If the beep codes are not generated when all other expansion cards are absent one of the add in cards is causing the malfunction Insert the cards back into the system one at a time until the problem happens again This will reveal the malfunctioning add in card 8 If the system video adapter i...

Страница 58: ...to the operating system documentation 4 Reinitiate installation procedures Primary hard drive controller installation is incorrect Run BIOS Setup by pressing the DEL key and correct this problem Hard drive controller order is incorrect Run BIOS Setup by pressing the DEL key and correct this problem Encountered problem after new hardware was added to the system Refer to the documentation provided w...

Страница 59: ...rce provides a complete list of all replacement parts available along with step by step instructions on installation and replacement Find this guide at www compaq com support Follow the link for maintenance and service guides and download the guide provided for the server Information on warranties and service and support upgrades HP Services Care Pack can be found by visiting www hp com All manual...

Страница 60: ...are components and settings Use the following sections to determine the location and status of LEDs on the server Front Panel LED Indicators The set of five LEDs on the front of the server indicates server status The following figure and table identify and describe the location and function of the LEDs Figure D 1 Identifying the front panel LED indicators All manuals and user guides at all guides ...

Страница 61: ...er must be reconfigured to recognize these changes via system board switches If the system configuration is incorrect the server may not work properly and you may receive error messages on the screen IMPORTANT Reserved switches are provided for use by authorized service providers only and should not be changed from the indicated default settings Refer to Figure 3 3 and Table D 3 for location on th...

Страница 62: ...e performed Enter BIOS Setup and set the password to a new value Leave the password value blank to disable the password feature When the system switch position 1 is set to the ON position the system is prepared to clear the system password 1 Power down the server 2 Set the switch at position 1 to the ON position 3 Restart the server and wait for confirmation 4 Power down the server 5 Set the switc...

Страница 63: ...ter completing the steps press the DEL key to run BIOS Setup and reset all system configuration settings NOTE For complete instructions on how to use BIOS Setup refer to Chapter 5 Setting the NIC Operating Mode The NIC operating speed does not have to be set because the controllers automatically differentiate between the 10 Mbit 100 Mbit and 1000 Mbit environments To configure the PXE and WOL opti...

Страница 64: ...er 440 W BTUs per hour 1509 Power supply output Rated steady state power 325 W Maximum peak power 422 W for max duration of 15 seconds Temperature range 1 Operating See note 10 C to 35 C 50 F to 95 F Shipping See note 40 C to 60 C 40 F to 140 F Relative humidity noncondensing 2 Operating See note 10 to 90 Non operating See note 10 to 95 Maximum wet bulb temperature 28 C 82 4 F 1 Operating temperat...

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