QuickSpecs
HPE ProLiant XL250a Gen9 Server
Service and Support
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Service and Support
The XL250a tray is part of the HPE Apollo a6000 Chassis. Support for this tray needs to be
purchased at a chassis level. Please refer to HPE Apollo a6000 Chassis quick spec
documentation for details.
HPE Technology Services for Industry Standard Servers
HPE Technology Services delivers confidence, reduces risk and helps customers realize agility and
stability. Connect to Hewlett Packard Enterprise to help prevent problems and solve issues faster. Our
support technology lets you to tap into the knowledge of millions of devices and thousands of experts
to stay informed and in control, anywhere, any time.
Protect your business beyond warranty with HPE Care Pack Services
HPE Care Pack Services enable you to order the right service level, length of coverage and response
time as you purchase your new server, giving you full entitlement for the term you select.
Get connected to
Hewlett Packard
Enterprise to improve
your support
experience
Connecting products to Hewlett Packard Enterprise will help prevent problems with 24x7monitoring,
pre-failure alerts, automatic call logging, and parts dispatch. With Connected products, you can have a
dashboard to manage your IT anywhere, anytime, from any device.
HPE Support Center
Personalized online support portal with access to information, tools and experts to support Hewlett
Packard Enterprise business products. Submit support cases online, chat with Hewlett Packard
Enterprise experts, access support resources or collaborate with peers. Learn more
http://www.hp.com/go/hpsc
The HPE Support Center Mobile App
**
allows you to resolve issues yourself or quickly connect to an
agent for live support. Now, you can get access to personalize IT support anywhere, anytime.
HPE Insight Remote Support and HPE Support Center are available at no additional cost with a Hewlett
Packard Enterprise warranty, HPE Care Pack or Hewlett Packard Enterprise contractual support
agreement.
NOTE:
HPE Support Center Mobile App is subject to local availability
Parts and Materials
Hewlett Packard Enterprise will provide HPE-supported replacement parts and materials necessary to
maintain the
covered hardware product in operating condition, including parts and materials for available
and recommended engineering improvements.
Parts and components that have reached their maximum supported lifetime and/or the
maximum usage limitations as set forth in the manufacturer's operating manual, product
QuickSpecs, or the technical product data sheet will not be provided, repaired, or replaced as
part of these services.
The defective media retention service feature option applies only to Disk or eligible SSD/Flash Drives
replaced by Hewlett Packard Enterprise due to malfunction.
