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Troubleshooting 101

General diagnosis flowchart

The General diagnosis flowchart provides a generic approach to troubleshooting. If you are unsure of the
problem, or if the other flowcharts do not fix the problem, use the following flowchart.

Item

Refer to

"Symptom information (on page

"Loose connections (on page

"Service notifications (on page

100

The most recent version of a particular server or option firmware is
available on the HP Support website (

http://www.hp.com/support

Содержание PROLIANT ML330 G6

Страница 1: ...HP ProLiant ML330 G6 Server User Guide Part Number 534305 002 March 2010 Second Edition ...

Страница 2: ... construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Microsoft Windows and Windows Server are U S registered trademarks of Microsoft Corporation Intended audience This document is for the person who installs administers and troubleshoots servers and storage systems HP assumes you are qualified in the servicing of c...

Страница 3: ...end the server from the rack 21 Remove the access panel 21 Install the access panel 22 Remove the air baffle 22 Configure the air baffle 22 Remove the media bay blank 23 Remove a bezel blank 24 Remove the processor board 24 Install the processor board 25 Setup 28 Optional installation services 28 Rack planning resources 28 Optimum environment 28 Space and airflow requirements 28 Temperature requir...

Страница 4: ...option 68 Battery backed write cache battery pack option 68 FBWC module and capacitor pack option 70 SAS controller option 72 Dedicated iLO 2 port module option 73 HP Trusted Platform Module option 74 Installing the Trusted Platform Module board 75 Retaining the recovery key password 76 Enabling the Trusted Platform Module 77 Cabling 78 Non hot plug SATA hard drive cabling 78 Non hot plug SATA SAS...

Страница 5: ...diagnostic steps 96 Important safety information 96 Symptom information 98 Prepare the server for diagnosis 99 Loose connections 99 Service notifications 100 Troubleshooting flowcharts 100 Start diagnosis flowchart 100 General diagnosis flowchart 101 Server power on problems flowchart 103 POST problems flowchart 106 OS boot problems flowchart 107 Server fault indications flowchart 109 POST error m...

Страница 6: ...Japan 118 Electrostatic discharge 119 Preventing electrostatic discharge 119 Grounding methods to prevent electrostatic discharge 119 Specifications 120 Environmental specifications 120 Mechanical specifications 120 Power supply specifications 121 Technical support 123 Before you contact HP 123 HP contact information 123 Customer Self Repair 123 Acronyms and abbreviations 131 Index 134 ...

Страница 7: ...Component identification 7 Component identification Front panel components Item Description 1 Optical drive 2 USB connectors 2 3 Standard hard drive bays 4 4 Expansion hard drive bays 4 5 Media bays 2 ...

Страница 8: ... health is normal when in standby mode 2 NIC 1 link activity LED Green or flashing green Activity exists Off No activity exists If power is off view the LEDs on the RJ 45 connector See Rear panel LEDs and buttons on page 10 3 NIC 2 link activity LED Green Link exists Off No link exists If power is off view the LEDs on the RJ 45 connector See Rear panel LEDs and buttons on page 10 4 Drive activity ...

Страница 9: ... 100 1000 NIC 2 connector 4 10 100 1000 NIC 1 connector shared iLO 2 management port 5 Mouse connector 6 Power supply 1 7 Power supply blank 8 Slot 1 PCI X 9 Slot 2 PCI X 10 Slot 3 PCIe1 x8 1 11 Slot 4 PCIe2 x16 16 8 4 2 1 12 Slot 5 PCIe2 x8 4 2 1 13 Slot 6 PCIe2 x8 4 2 1 14 Video connector 15 USB connectors 2 16 Keyboard connector ...

Страница 10: ...ard is installed Rear panel LEDs and buttons Item Description Status 1 UID button LED Blue Activated Flashing System is being managed remotely Off Deactivated 2 NIC iLO 2 activity Green or flashing green Activity exists Off No activity exists 3 NIC iLO 2 link Green Link exists Off No link exists ...

Страница 11: ...or 5 Reserved 6 SATA connectors 1 4 hard drive 7 Hard drive LED connector 8 System maintenance switch 9 SATA connectors 5 6 optical drive 10 Slot 3 PCIe1 x8 1 11 SD card slot 12 Slot 4 PCIe2 x16 16 8 4 2 1 13 Slot 5 PCIe2 x8 4 2 1 14 Slot 6 PCIe2 x8 4 2 1 15 Fan 6 connector 16 Dedicated iLO 2 module connector optional 17 Hard drive backplane connector 18 NMI jumper 19 Processor board connectors 20...

Страница 12: ...that can be connected to either SATA connector 5 or SATA connector 6 System maintenance switch Position Default Function S1 Off Off iLO 2 security is enabled On iLO 2 security is disabled S2 Off Off Normal operation On RBSU will not commit any configuration changes S3 Off Reserved S4 Off Reserved S5 Off Off Power on password enabled On Power on password disabled S6 Off Off Normal operation On BIOS...

Страница 13: ...lem analysis but the NMI feature preserves that information by performing a memory dump before a hard reset To force the OS to invoke the NMI handler and generate a crash dump log the administrator can do any of the following Short the NMI jumper pins Press the NMI switch Use the iLO Virtual NMI feature For additional information see the whitepaper on the HP website http h20000 www2 hp com bc docs...

Страница 14: ...ealth LEDs because the software tracks more system attributes System LED and Color Internal Health LED Color Status Processor failure amber Red One or more of the following conditions may exist Processor has failed Processor is not installed in the socket Processor is unsupported ROM detects a failed processor during POST Amber Processor is in a pre failure condition DIMM failure slot X amber Red ...

Страница 15: ...Power supply amber Red One or more of the following conditions may exist There is no AC power The power supply has failed Amber There is a power supply mismatch at POST DIMM slots DIMM slots are numbered sequentially 1 through 9 for each processor The supported AMP modes use the letter assignments for population guidelines DIMM identification IMPORTANT This server does not support mixing RDIMMs an...

Страница 16: ...label attached to the DIMM and the following illustration and table Item Description Definition 1 Size 2 Rank 1R Single rank 2R Dual rank 4R Quad rank 3 Data width x4 4 bit x8 8 bit 4 Memory speed 10600 1333 MHz 8500 1066 MHz 5 DIMM type R RDIMM registered E UDIMM unbuffered with ECC For the latest supported memory information see the QuickSpecs on the HP website http www hp com ...

Страница 17: ...Component identification 17 SAS and SATA device numbers Standard configuration Optional configuration with hard drive expansion cage ...

Страница 18: ...lt process activity 2 Online Activity status Green Drive activity Flashing green High activity on the drive or drive is being configured as part of an array Off No drive activity The online activity status LED will not illuminate if using SATA drives connected to the embedded storage device In this configuration SATA hard drive activity can be identified using the hard drive activity LED on the sy...

Страница 19: ...Component identification 19 Fan locations Standard fan configuration Redundant fan configuration ...

Страница 20: ...in Standby mode omit the next step 3 Press the Power On Standby button to place the server in Standby mode When the server activates Standby power mode the system power LED changes to amber IMPORTANT Pressing the UID button illuminates the blue UID LEDs on the front and rear panels In a rack environment this feature facilitates locating a server when moving between the front and rear of the rack 4...

Страница 21: ...t damage be sure that the rack is adequately stabilized before extending a component from the rack WARNING To reduce the risk of personal injury be careful when pressing the server rail release latches and sliding the server into the rack The sliding rails could pinch your fingers 4 After performing the installation or maintenance procedure slide the server back into the rack a Press the server ra...

Страница 22: ...e server approximately 1 5 cm 0 5 in 2 Slide the access panel forward until it clicks into place and close the access panel latch Remove the air baffle 1 Power down the server on page 20 2 Do one of the following o Open or remove the tower bezel as needed Open or remove the tower bezel on page 20 o Extend the server from the rack on page 21 3 Remove the access panel on page 21 4 Remove the air baf...

Страница 23: ...2 5 Press and hold the release button 6 Remove the partition Remove the media bay blank 1 Power down the server on page 20 2 Open or remove the tower bezel as needed Open or remove the tower bezel on page 20 CAUTION Always populate each media bay with either a device or a blank Proper airflow can only be maintained when the bays are populated Unpopulated drive bays can lead to improper cooling and...

Страница 24: ...lank Remove the processor board 1 Power down the server on page 20 2 Do one of the following o Open or remove the tower bezel as needed Open or remove the tower bezel on page 20 o Extend the server from the rack on page 21 3 Remove the access panel on page 21 4 Place the tower server on its side 5 Remove the air baffle on page 22 6 Disconnect the power cable from the processor board ...

Страница 25: ...anine support stand offs 10 Remove the metal plate Install the processor board 1 Power down the server on page 20 2 Do one of the following o Open or remove the tower bezel as needed Open or remove the tower bezel on page 20 o Extend the server from the rack on page 21 3 Remove the access panel on page 21 4 Place the tower server on its side 5 Remove the air baffle on page 22 ...

Страница 26: ... T 15 Torx screwdriver remove the seven screws on the system board Save the screws 7 Using the wrench provided in the kit install the seven mezzanine base stand offs 8 Install the metal plate on the mezzanine base stand offs ...

Страница 27: ...Operations 27 9 Using the wrench from the kit install the mezzanine support stand offs 10 Install the processor board 11 Using the screws removed from the system board secure the processor board ...

Страница 28: ...nux o HP ProLiant Essentials HP SIM and RDP Startup and implementation services for both hardware and software For more information on Care Packs refer to the HP website http www hp com hps carepack servers cp_proliant html Rack planning resources The rack resource kit ships with all HP branded or Compaq branded 9000 10000 and H9 series racks For more information on the content of each resource re...

Страница 29: ...ont and rear doors that provide 64 percent open area for ventilation CAUTION When using a Compaq branded 7000 Series rack you must install the high airflow rack door insert P N 327281 B21 42U or P N 157847 B21 22U to provide proper front to back airflow and cooling CAUTION If a third party rack is used observe the following additional requirements to ensure adequate airflow and to prevent damage t...

Страница 30: ...pply branch circuits Do not allow the overall system AC current load to exceed 80 percent of the branch circuit AC current rating Do not use common power outlet strips for this equipment Provide a separate electrical circuit for the server Electrical grounding requirements The server must be grounded properly for proper operation and safety In the United States you must install the equipment in ac...

Страница 31: ...ying the server shipping carton contents Unpack the server shipping carton and locate the materials and documentation necessary for installing the server All the rack mounting hardware necessary for installing the server into the rack is included with the rack or the server The contents of the server shipping carton include Server Printed setup documentation Documentation CD and software products ...

Страница 32: ...tion to the plug electrical outlet and the point where the cord extends from the server Installing a server in a rack The procedure to install the tray in the rack is similar to the procedures to install a server in a rack For more information see the 2U Quick Deploy Rail System Installation Instructions that shipped in the rail kit CAUTION To avoid damage to the equipment be sure that the rack ra...

Страница 33: ...er on the tray and then secure the server to the tray CAUTION To prevent damage to equipment do not place the monitor on a rack mounted server The rack enabling kit supports only the server 5 Slide the tray fully into the rack and then tighten the thumbscrews ...

Страница 34: ...ert the SmartStart CD into the CD ROM drive and reboot the server Manual installation Insert the operating system CD into the CD ROM drive and reboot the server This process may require you to obtain additional drivers from the HP website http www hp com support Follow the on screen instructions to begin the installation process For information on using these installation paths refer to the SmartS...

Страница 35: ...ry from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION To avoid damage to the system board Do not touch the processor socket contacts Always install the processor socket cover after removing the processor from the socket Do not tilt or slide the processor when lowering the processor into the socket CAUTION To avoid damage to the processor Hand...

Страница 36: ...Update the system ROM Locate and download the latest ROM version from the HP website http www hp com support Follow the instructions on the website to update the system ROM 2 Power down the server on page 20 3 Disconnect all power cords from the power source 4 Disconnect power cords from the server 5 Do one of the following o Open or remove the tower bezel as needed Open or remove the tower bezel ...

Страница 37: ... 13 Remove the processor socket protective cover IMPORTANT Be sure the processor remains inside the processor installation tool 14 If the processor has separated from the installation tool carefully re insert the processor in the tool ...

Страница 38: ...38 15 Align the processor installation tool with the socket and install the processor 16 Press down firmly until the processor installation tool clicks and separates from the processor and then remove the processor installation tool ...

Страница 39: ...Hardware options installation 39 17 Close the processor socket retaining bracket and the processor retaining latch 18 Remove the heatsink protective cover 19 Install the heatsink ...

Страница 40: ...upport mixing RDIMMs and UDIMMs Attempting to mix these two types causes the server to halt during BIOS initialization The memory subsystem in this server can support RDIMMs or UDIMMs Both types are referred to as DIMMs when the information applies to both types When specified as RDIMM or UDIMM the information applies to that type only All memory installed in the server must be the same type The s...

Страница 41: ...essed while writing to or reading from the memory A dual rank DIMM is similar to having two single rank DIMMs on the same module with only one rank accessible at a time A quad rank DIMM is effectively two dual rank DIMMs on the same module Only one rank is accessible at a time The server memory control subsystem selects the proper rank within the DIMM when writing to or reading from the DIMM Dual ...

Страница 42: ... rank LVDIMMs per channel on any populated memory channel in the system running at 1333 MHz the LVDIMMs operate at 1 5V This setting preserves maximum memory subsystem performance To have DIMMs operate at 1 35V configure the Maximum Memory Bus Frequency option in the ROM Based Setup Utility to 1066 MHz If there is one quad rank LVDIMM per channel on any populated memory channel in the system runni...

Страница 43: ...a rate higher than a specific threshold on any of the non spare ranks the server automatically copies the memory contents of the degraded rank to the online spare rank The server then deactivates the failing rank and automatically switches over to the online spare rank Lockstep memory configuration Lockstep mode provides protection against multi bit memory errors that occur on the same DRAM device...

Страница 44: ...ultiple processors populate the DIMM slots for each processor in the following order RDIMM Sequentially in alphabetical order A through I UDIMM A through F sequentially in alphabetical order Do not populate DIMM slots G through I Lockstep Memory population guidelines For Lockstep memory mode configurations observe the following guidelines Observe the general DIMM slot population guidelines on page...

Страница 45: ...Ms use RBSU to configure the system for Lockstep memory support Configuring lockstep memory on page 87 Mirrored Memory population guidelines For Mirrored Memory mode configurations observe the following guidelines Observe the general DIMM slot population guidelines on page 43 Always install DIMMs in channels 1 and 2 for each installed processor Do not install DIMMs in channel 3 for any processor D...

Страница 46: ... UDIMM o First A and B o Last D and E o Do not populate slots C F G H or I After installing the DIMMs use RBSU to configure the system for mirrored memory support Configuring mirrored memory on page 86 Online Spare population guidelines For Online Spare mode configurations observe the following guidelines Observe the general DIMM slot population guidelines on page 43 DIMM configuration on each cha...

Страница 47: ...t G H and I UDIMM o First A B and C o Last D E and F o Do not populate slots G H and I After installing the DIMMs use RBSU to configure the system for online spare memory support Configuring online spare memory on page 87 Installing DIMMs CAUTION To avoid damage to the hard drives memory and other system components the air baffle drive blanks and access panel must be installed when the server is p...

Страница 48: ...uipment Do not disable the power cord grounding plug The grounding plug is an important safety feature Plug the power cord into a grounded earthed electrical outlet that is easily accessible at all times Unplug the power cord from the power supply to disconnect power to the equipment Do not route the power cord where it can be walked on or pinched by items placed against it Pay particular attentio...

Страница 49: ...r damage to the equipment the installation of power supplies should be performed only by individuals who are qualified in servicing server equipment and trained to deal with products capable of producing hazardous energy levels WARNING To reduce the risk of personal injury from hot surfaces observe the thermal labels on each power supply or module WARNING To reduce the risk of injury from electric...

Страница 50: ...licks securing the power supply 4 Connect the power cord to the power supply 5 Using the retaining clip shipped with the server secure the power cord to the power supply handle Securing the cord will ensure enough slack 6 Connect the power cord to the AC power source 7 Be sure that the power supply LED is illuminated green Rear panel LEDs and buttons on page 10 Redundant fan assembly option To ins...

Страница 51: ...affle on page 22 5 Remove the fan from fan bay 1 5 6 Install the removed fan in fan bay 2 7 Install a fan from the option kit in fan bay 1 8 Locate the fan 1 connector System board components on page 11 9 Remove the jumper from the fan 1 connector 10 Connect the fan cables to the system board System board components on page 11 a Fan 1 cable to fan 1 connector b Fan 2 cable to fan 2 connector 11 In...

Страница 52: ...eeded o Slide the server back into the rack 14 Power up the server on page 20 SAS or SATA hard drive option CAUTION For proper cooling do not operate the server without the access panel baffles expansion slot covers hard drives or blanks installed To install the component 1 Remove the hard drive blank 2 Prepare the drive for installation ...

Страница 53: ... 18 5 Resume normal server operations Expansion hard drive cage option hot plug To install the component 1 Power down the server on page 20 2 Do one of the following o Open or remove the tower bezel as needed Open or remove the tower bezel on page 20 o Extend the server from the rack on page 21 3 Remove the access panel on page 21 4 Remove the air baffle on page 22 ...

Страница 54: ...ing a T 15 Torx screwdriver remove the hard drive cage blank 6 Install the expansion hard drive cage 7 Connect the following cables to the expansion hard drive cage a SATA controller cable b Hard drive data cable c An available power cable ...

Страница 55: ...ooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank 11 Install any hard drives or blanks SAS or SATA hard drive option on page 52 12 Install the air baffle 13 Install the access panel on page 22 14 Do one of the following o Close or install the tower bezel as needed o Slide the server back into the rack 15 Power up the server on page...

Страница 56: ...ling and thermal damage do not operate the server unless all bays are populated with either a component or a blank 6 Using four of the surplus T 15 screws located on the non hot plug hard drive expansion cage install the non hot plug hard drives 7 Connect the power and data cables to the non hot plug hard drive 8 Install the non hot plug hard drive expansion cage ...

Страница 57: ...nstall the air baffle 11 Install the access panel on page 22 12 Do one of the following o Close or install the tower bezel as needed o Slide the server back into the rack 13 Power up the server on page 20 Removable media devices This section provides the following information and procedures Identifying guide screws on page 58 SATA optical drive option on page 58 USB tape drive option on page 60 Fu...

Страница 58: ...n For clarity the following illustrations include option cabling only CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank To install the component 1 Power down the server on page 20 2 Do one of the following o Open or remove the tower bezel as needed Open or remove the tower bezel on page 20 o Extend the ...

Страница 59: ...Install the guide screws on the optical drive 7 Install the optical drive 8 Connect the power cable to the rear of the drive 9 Connect the optical drive cable to the rear of the optical drive and to the SATA connector on the system board ...

Страница 60: ...abling only CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank To install the component 1 Power down the server on page 20 2 Do one of the following o Open or remove the tower bezel as needed Open or remove the tower bezel on page 20 o Extend the server from the rack on page 21 3 Remove the access panel ...

Страница 61: ... connector on the system board 10 Remove the applicable bezel blank from the bezel Remove a bezel blank on page 24 11 Install the access panel on page 22 12 Do one of the following o Close or install the tower bezel as needed o Slide the server back into the rack 13 Power up the server on page 20 Full height tape drive option For clarity the following illustrations include option cabling only ...

Страница 62: ...1 3 Remove the access panel on page 21 4 Remove the applicable media bay blanks Remove the media bay blank on page 23 IMPORTANT For correct cabling install the full height tape drive in the top two slots 5 Identify the guide screws Identifying guide screws on page 58 6 Install the guide screws 7 Install the tape drive 8 Install a SAS controller Installing expansion boards on page 64 9 Connect the ...

Страница 63: ...Expansion board options The server supports PCI Express and PCI X expansion boards Slot 1 is located on the optional PCI X extender board PCI X extender board option on page 65 Slot Expansion board type Connector Maximum speed 1 PCI X optional 64 bit 3 3 V 100 MHz 2 PCI X optional 64 bit 3 3 V 100 MHz 3 PCIe1 x8 x1 4 PCIe2 x16 x16 5 PCIe2 x8 x4 6 PCIe2 x8 x4 Removing the expansion slot cover 1 Pow...

Страница 64: ...l PCI slots have either an expansion slot cover or an expansion board installed Installing expansion boards CAUTION To prevent damage to the server or expansion boards power down the server and remove all AC power cords before removing or installing the expansion boards 1 Power down the server on page 20 2 Do one of the following o Open or remove the tower bezel as needed Open or remove the tower ...

Страница 65: ...expansion board 8 Install the access panel on page 22 9 Do one of the following o Close or install the tower bezel as needed o Slide the server back into the rack 10 Connect any required external cables 11 Power up the server on page 20 PCI X extender board option 1 Power down the server on page 20 2 Disconnect power cords from the power source 3 Disconnect all power cords from the server 4 Do one...

Страница 66: ... expansion cage bracket 8 Disconnect the power cable from the extender board 9 Using a T 10 Torx screwdriver remove the six screws securing the extender board and then remove the extender board from the PCI X expansion cage bracket 10 Remove fan 3 11 Install the extender board ...

Страница 67: ...ollowing illustration includes cabling only 13 Install the riser board in expansion slot 5 14 Connect the mini SAS data cable to the extender board and to the riser board 15 Optional Install expansion boards in the extender board Installing expansion boards on page 64 16 Install fan 3 17 Install the air baffle 18 Install the access panel on page 22 ...

Страница 68: ...ing expansion boards on page 64 6 Connect the mini SAS to mini SAS cable provided in the mini SAS to mini SAS cable option kit to the hard drive backplane and to the storage controller 7 Install the air baffle 8 Install the access panel on page 22 9 Do one of the following o Close or install the tower bezel as needed o Slide the server back into the rack 10 Power up the server on page 20 Battery b...

Страница 69: ...ithout the performance advantage of the battery pack NOTE The data protection and the time limit also apply if a power outage occurs When power is restored to the system an initialization process writes the preserved data to the hard drives To install the component 1 Power down the server on page 20 2 Do one of the following o Open or remove the tower bezel as needed Open or remove the tower bezel...

Страница 70: ...r install the tower bezel as needed o Slide the server back into the rack 12 Power up the server on page 20 FBWC module and capacitor pack option CAUTION Do not use this controller with cache modules designed for other controller models because the controller can malfunction and you can lose data Also do not transfer this cache module to a different controller module because you can lose data ...

Страница 71: ...t unit to be powered down and the last to be powered back up Taking this precaution ensures that the system does not erroneously mark the drives as failed when the server is powered up 4 Do one of the following o Open or remove the tower bezel as needed Open or remove the tower bezel on page 20 o Extend the server from the rack on page 21 5 Remove the access panel on page 21 6 Install the FBWC mod...

Страница 72: ... Open or remove the tower bezel on page 20 o Extend the server from the rack on page 21 3 Remove the access panel on page 21 4 Remove the expansion slot cover Removing the expansion slot cover on page 63 5 Install the SAS controller Installing expansion boards on page 64 6 Disconnect the SATA cable from the hard drive backplane and from the system board 7 Connect the SAS cable to the hard drive ba...

Страница 73: ...0 2 Do one of the following o Open or remove the tower bezel as needed Open or remove the tower bezel on page 20 o Extend the server from the rack on page 21 3 Remove the access panel on page 21 4 Using a Phillips screwdriver remove the dedicated iLO 2 connector module blank 5 Install the dedicated iLO 2 management port module ...

Страница 74: ... page 76 3 Enabling the Trusted Platform Module on page 77 Enabling the TPM requires accessing the ROM Based Setup Utility RBSU HP ROM Based Setup Utility on page 85 For more information about RBSU see the HP website http www hp com support smartstart documentation TPM installation requires the use of drive encryption technology such as the Microsoft Windows BitLocker Drive Encryption feature For ...

Страница 75: ...educe the risk of personal injury electric shock or damage to the equipment remove the power cord to remove power from the server The front panel Power On Standby button does not completely shut off system power Portions of the power supply and some internal circuitry remain active until AC power is removed WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the in...

Страница 76: ...ll the processor board on page 25 10 Install the air baffle 11 Install the access panel on page 22 12 Do one of the following o Close or install the tower bezel as needed o Slide the server back into the rack 13 Power up the server on page 20 Retaining the recovery key password The recovery key password is generated during BitLocker setup and can be saved and printed after BitLocker is enabled Whe...

Страница 77: ...rusted Platform Module Menu select TPM Functionality 5 Select Enable and then press the Enter key to modify the TPM Functionality setting 6 Press the Esc key to exit the current menu or press the F10 key to exit RBSU 7 Reboot the server 8 Enable the TPM in the OS For OS specific instructions see the OS documentation CAUTION When a TPM is installed and enabled on the server data access is locked if...

Страница 78: ...Cabling 78 Cabling Non hot plug SATA hard drive cabling Item Description 1 Media bay 11 2 Media bay 10 3 Media bay 9 4 Hard drive bay hard drives 1 4 5 Hard drive bay hard drives 5 8 ...

Страница 79: ... hot plug SATA SAS hard drive cabling Item Description 1 Media bay 11 2 Media bay 10 3 Media bay 9 4 Hard drive bay hard drives 1 4 Hot plug SATA SAS hard drive cabling Item Description 1 Media bay 11 2 Media bay 10 ...

Страница 80: ...ling The hard drive backplane uses the 4 pin power connectors When connecting SATA hard drives be sure to use the black SATA power connectors Item Description 1 Media bay 11 2 Media bay 10 3 Hard drive bay hard drives 1 4 4 Power supply 5 4 pin power connector P14 6 4 pin power connector P2 7 24 pin power connector ...

Страница 81: ... the 4 pin power connectors When connecting SATA hard drives be sure to use the black SATA power connectors Item Description 1 Media bay 11 2 Media bay 10 3 Hard drive bay hard drives 1 4 4 Power supply 5 4 pin power connector P14 6 4 pin power connector P2 7 24 pin power connector ...

Страница 82: ...ATA hard drives be sure to use the black SATA power connectors Item Description 1 Media bay 11 2 Media bay 10 3 Media bay 9 4 Hard drive bay hard drives 1 4 5 Hard drive bay hard drives 5 8 6 Power supply 7 4 pin power connector P19 8 16 pin power connector 9 4 pin power connector P3 10 8 pin power connector 11 24 pin power connector ...

Страница 83: ...A hard drives be sure to use the black SATA power connectors Item Description 1 Media bay 11 2 Media bay 10 3 Media bay 9 4 Hard drive bay hard drives 1 4 5 Hard drive bay hard drives 5 8 6 Power supply 7 4 pin power connector P19 8 16 pin power connector 9 4 pin power connector P3 10 8 pin power connector 11 24 pin power connector ...

Страница 84: ... Foundation suite for ProLiant or the HP website http www hp com go foundation SmartStart Scripting Toolkit The SmartStart Scripting Toolkit is a server deployment product that delivers an unattended automated installation for high volume server deployments The SmartStart Scripting Toolkit is designed to support ProLiant BL ML DL and 100 series servers The toolkit includes a modular set of utiliti...

Страница 85: ... when prompted To navigate the menu system use the arrow keys To make selections press the Enter key To access Help for a highlighted configuration option press the F1 key IMPORTANT RBSU automatically saves settings when you press the Enter key The utility does not prompt you for confirmation of settings before you exit the utility To change a selected setting you must select a different setting a...

Страница 86: ...nd of the boot process the boot options screen is displayed This screen is visible for several seconds before the system attempts to boot from a supported boot device During this time you can do the following Access RBSU by pressing the F9 key Access the System Maintenance Menu which enables you to launch ROM based Diagnostics or Inspect by pressing the F10 key Force a PXE Network boot by pressing...

Страница 87: ...tall the required DIMMs Installing DIMMs on page 47 2 When the prompt appears access RBSU by pressing the F9 key during power up 3 Select System Options 4 Select Advanced Memory Protection 5 Select Online Spare with Advanced ECC Support 6 Press the Enter key 7 Press the Esc key to exit the current menu or press the F10 key to exit RBSU For more information on online spare memory see the HP website...

Страница 88: ...vanced Options menu 3 Select Service Options 4 Select Serial Number The following warnings appear WARNING WARNING WARNING The serial number is loaded into the system during the manufacturing process and should NOT be modified This option should only be used by qualified service personnel This value should always match the serial number sticker located on the chassis Warning The serial number shoul...

Страница 89: ...com support dl360g6 iLO 2 technology The iLO 2 subsystem is a standard component of selected ProLiant servers that provides server health and remote server manageability The iLO 2 subsystem includes an intelligent microprocessor secure memory and a dedicated network interface This design makes iLO 2 independent of the host server and its operating system The iLO 2 subsystem provides remote access ...

Страница 90: ...tegrate management data from HP and third party devices IMPORTANT You must install and use HP SIM to benefit from the Pre Failure Warranty for processors SAS and SATA hard drives and memory modules For additional information refer to the Management CD in the HP ProLiant Essentials Foundation Pack or the HP SIM website http www hp com go hpsim Management Agents Management Agents provide the informa...

Страница 91: ...ive keys only This solution provides for use of a permanent boot drive from a USB drive key installed in the internal connector avoiding issues of clearance on the front of the rack and physical access to secure data For additional security you can disable the external USB connectors through RBSU Disabling the rear USB connectors in RBSU disables both rear USB ports Diagnostic tools HP Insight Dia...

Страница 92: ... ways including the following From within HP SIM HP Systems Insight Manager on page 90 From within Survey Utility From within operating system specific IML viewers o For NetWare IML Viewer o For Windows IML Viewer o For Linux IML Viewer Application From within the iLO 2 user interface From within HP Insight Diagnostics on page 91 For more information see the Management CD in the HP Insight Foundat...

Страница 93: ...t Enterprise Linux Novell SUSE and Novell Netware Download from the HP website http h20392 www2 hp com portal swdepot displayProductInfo do productNumber RSSWMBA SE For midsize and large environments HP Insight Remote Support Pack formerly Service Essentials Remote Support Pack is targeted for larger environments and is integrated with HP Systems Insight Manager SIM It provides comprehensive remot...

Страница 94: ... www hp com go supportos System Online ROM flash component utility The Online ROM Flash Component Utility enables system administrators to efficiently upgrade system or controller ROM images across a wide range of servers and array controllers This tool has the following features Works offline and online Supports Windows Server 2003 Windows Server 2008 Novell Netware and Linux operating systems IM...

Страница 95: ... offer upgraded service levels to extend and expand standard product warranty with easy to buy easy to use support packages that help you make the most of your server investments Refer to the Care Pack website http www hp com hps carepack servers cp_proliant html ...

Страница 96: ... support ProLiant_TSG_jp Pre diagnostic steps WARNING To avoid potential problems ALWAYS read the warnings and cautionary information in the server documentation before removing replacing reseating or modifying system components IMPORTANT This guide provides information for multiple servers Some information may not apply to the server you are troubleshooting Refer to the server documentation for i...

Страница 97: ... component exceeds the recommended weight for one individual to handle safely WARNING To reduce the risk of personal injury or damage to the equipment observe local occupational health and safety requirements and guidelines for manual material handling These symbols on power supplies or systems indicate that the equipment is supplied by multiple sources of power WARNING To reduce the risk of injur...

Страница 98: ... any other removable module to reduce the overall weight of the product CAUTION To properly ventilate the system you must provide at least 7 6 cm 3 0 in of clearance at the front and back of the server CAUTION The server is designed to be electrically grounded earthed To ensure proper operation plug the AC power cord into a properly grounded AC outlet only Symptom information Before troubleshootin...

Страница 99: ...n Control Agent The VCA gives you a list of names and versions of all installed HP drivers Management Agents and utilities and whether they are up to date o HP recommends you have access to the server documentation for server specific information o HP recommends you have access to the SmartStart CD for value added software and drivers required during the troubleshooting process Download the curren...

Страница 100: ... General diagnosis flowchart is a generic troubleshooting process to be used when the problem is not server specific or is not easily categorized into the other flowcharts The available flowcharts include Start diagnosis flowchart on page 100 General diagnosis flowchart on page 101 Server power on problems flowchart on page 103 POST problems flowchart on page 106 OS boot problems flowchart on page...

Страница 101: ...sure of the problem or if the other flowcharts do not fix the problem use the following flowchart Item Refer to 1 Symptom information on page 98 2 Loose connections on page 99 3 Service notifications on page 100 4 The most recent version of a particular server or option firmware is available on the HP Support website http www hp com support ...

Страница 102: ... the Documentation CD or the HP website http www hp com products servers platforms Hardware problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support 8 Server information you need in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Operating system ...

Страница 103: ...Troubleshooting 103 Server power on problems flowchart Symptoms The server does not power on The system power LED is off or amber ...

Страница 104: ...e and service guide located on the Documentation CD or the HP website http www hp com products servers platforms 5 Integrated Management Log on page 92 or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support 6 Power source problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP w...

Страница 105: ...Troubleshooting 105 ...

Страница 106: ...s platforms 7 Port 85 and iLO messages in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support 8 General memory problems are occurring in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support 9 Hardware problems in the HP ProLiant Servers Troubleshooting Guide ...

Страница 107: ...Troubleshooting 107 Item Refer to OS boot problems flowchart Symptoms Server does not boot a previously installed operating system ...

Страница 108: ...ems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Controller documentation Loose connections on page 99 6 General memory problems are occurring in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support 7 Operating system problems in the HP ProLiant Ser...

Страница 109: ...ver fault indications flowchart Symptoms Server boots but a fault event is reported by Insight Management Agents on page 90 Server boots but the internal health LED external health LED or component health LED is red or amber ...

Страница 110: ...http www hp com support 3 Component identification on page 7 4 System Management Homepage https localhost 2381 5 Power on problems flowchart Server power on problems flowchart on page 103 6 Smart Array SCSI Diagnosis feature in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Server maintenance and service guide located on t...

Страница 111: ...r messages in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support WARNING To avoid potential problems ALWAYS read the warnings and cautionary information in the server documentation before removing replacing reseating or modifying system components ...

Страница 112: ...C 140 F Do not disassemble crush puncture short external contacts or dispose of in fire or water Replace only with the spare designated for this product To remove the component 1 Power down the server on page 20 2 Do one of the following o Open or remove the tower bezel as needed Open or remove the tower bezel on page 20 o Extend the server from the rack on page 21 3 Remove the access panel on pag...

Страница 113: ... both classes to bear a label indicating the interference potential of the device as well as additional operating instructions for the user FCC rating label The FCC rating label on the device shows the classification A or B of the equipment Class B devices have an FCC logo or ID on the label Class A devices do not have an FCC logo or ID on the label After you determine the class of the device refe...

Страница 114: ...ons 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation For questions regarding this product contact us by mail or telephone Hewlett Packard Company P O Box 692000 Mail Stop 530113 Houston Texas 77269 2000 1 800 HP INVENT 1 800 474 6836 For continuous quality improvement calls may be reco...

Страница 115: ...ective 2006 95 EC EMC Directive 2004 108 EC Compliance with these directives implies conformity to applicable harmonized European standards European Norms which are listed on the EU Declaration of Conformity issued by Hewlett Packard for this product or product family This compliance is indicated by the following conformity marking placed on the product This marking is valid for non Telecom produc...

Страница 116: ...cling of waste electrical and electronic equipment The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment For more information about where you can drop off your waste equipment for recycling please contact your local city office your house...

Страница 117: ... of controls or adjustments or performance of procedures other than those specified herein or in the laser product s installation guide may result in hazardous radiation exposure To reduce the risk of exposure to hazardous radiation Do not try to open the module enclosure There are no user serviceable components inside Do not operate controls make adjustments or perform procedures to the laser dev...

Страница 118: ...umulators should not be disposed of together with the general household waste To forward them to recycling or proper disposal use the public collection system or return them to HP an authorized HP Partner or their agents For more information about battery replacement or proper disposal contact an authorized reseller or an authorized service provider Taiwan battery recycling notice The Taiwan EPA r...

Страница 119: ...atic sensitive component or assembly Grounding methods to prevent electrostatic discharge Several methods are used for grounding Use one or more of the following methods when handling or installing electrostatic sensitive parts Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis Wrist straps are flexible straps with a minimum of 1 megohm 10 percent resistance...

Страница 120: ...perating2 3 050 m 10 000 ft Non operating 9144 m 30 000 ft Maximum rate of altitude change Operating 3 000 m 10 000 ft Non operating 9 144 m 30 000 ft 1 All temperature ratings shown are for sea level An altitude derating of 1 C per 300 m 1 8 F per 1 000 ft to 3048 m 10 000 ft is applicable No direct sunlight is allowed 2 The type and number of options installed can limit the upper limit 3 System ...

Страница 121: ...ut 2907 at 200V AC input Power supply output Rated steady state power 750 W at 100V to 120V AC input 750 W at 200V to 240V AC input Maximum peak power 750 W at 100V to 120V AC input 750 W at 200V to 240V AC input HP ProLiant 460 W Power Supply Specification Value Input requirements Rated input voltage 100 to 120 VAC 200 to 240 VAC Rated input frequency 50 Hz to 60 Hz Rated input current 10 0 A at ...

Страница 122: ...Specifications 122 Maximum peak power 460 W at 100V to 120V AC input 460 W at 200V to 240V AC input ...

Страница 123: ... service is available 24 hours a day 7 days a week For continuous quality improvement calls may be recorded or monitored o If you have purchased a Care Pack service upgrade call 1 800 633 3600 For more information about Care Packs refer to the HP website http www hp com hps In other locations see the Contact HP worldwide in English webpage http welcome hp com country us en wwcontact html Customer ...

Страница 124: ...ciliter le remplacement des pièces défectueuses Si pendant la période de diagnostic HP ou ses partenaires ou mainteneurs agréés détermine que la réparation peut être effectuée à l aide d une pièce CSR HP vous l envoie directement Il existe deux catégories de pièces CSR Obligatoire Pièces pour lesquelles la réparation par le client est obligatoire Si vous demandez à HP de remplacer ces pièces les c...

Страница 125: ... di costo solo in alcune zone In caso di necessità si può richiedere l assistenza telefonica di un addetto del centro di supporto tecnico HP Nel materiale fornito con una parte di ricambio CSR HP specifica se il cliente deve restituire dei componenti Qualora sia richiesta la resa ad HP del componente difettoso lo si deve spedire ad HP entro un determinato periodo di tempo generalmente cinque 5 gio...

Страница 126: ...res o socios de servicio de HP identifica que una reparación puede llevarse a cabo mediante el uso de un componente CSR HP le enviará dicho componente directamente para que realice su sustitución Los componentes CSR se clasifican en dos categorías Obligatorio componentes para los que la reparación por parte del usuario es obligatoria Si solicita a HP que realice la sustitución de estos componentes...

Страница 127: ...orden in de geïllustreerde onderdelencatalogus aangemerkt met Nee Afhankelijk van de leverbaarheid en de locatie worden CSR onderdelen verzonden voor levering op de eerstvolgende werkdag Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden aangeboden indien dit mogelijk is gezien de locatie Indien assistentie gewenst is belt u een HP Service Partner om via de telefoon technische...

Страница 128: ...s pode ser feita mediante uma taxa adicional Se precisar de auxílio entre em contato com o Centro de suporte técnico da HP para que um técnico o ajude por telefone A HP especifica nos materiais fornecidos com a peça CSR de reposição se a peça com defeito deve ser devolvida à HP Nos casos em que isso for necessário é preciso enviar a peça com defeito à HP dentro do período determinado normalmente c...

Страница 129: ...Technical support 129 ...

Страница 130: ...Technical support 130 ...

Страница 131: ...tility ADU Array Diagnostics Utility AMP Advanced Memory Protection ASR Automatic Server Recovery DDR double data rate FBWC flash backed write cache IEC International Electrotechnical Commission iLO Integrated Lights Out IML Integrated Management Log KVM keyboard video and mouse LV DIMM Low voltage DIMM ...

Страница 132: ...ripheral component interconnect express PCI X peripheral component interconnect extended PDU power distribution unit POST Power On Self Test PSP ProLiant Support Pack RBSU ROM Based Setup Utility RDIMM Registered Dual In line Memory Module RDP Rapid Deployment Pack SAS serial attached SCSI SATA serial ATA SIM Systems Insight Manager ...

Страница 133: ...ronyms and abbreviations 133 SMP Server Migration Pack TPM trusted platform module UDIMM Unregistered Dual In Line Memory Module UID unit identification USB universal serial bus VCA Version Control Agent ...

Страница 134: ...autions 97 Change Control 94 Chinese notice 117 class A equipment 113 class B equipment 113 components 7 components identification 7 13 configuration of system 84 configuration tools 84 connection problems 99 connectors 7 contact information 123 contacting HP 123 crash dump analysis 13 creating a disk image 88 CSR customer self repair 123 customer self repair CSR 123 D Declaration of Conformity 11...

Страница 135: ...ssentials Rapid Deployment Pack 88 HP Systems Insight Manager overview 90 HP technical support 123 I identification number 113 iLO Integrated Lights Out 89 iLO 2 Integrated Lights Out 2 89 IML Integrated Management Log 92 Important Safety Information document 96 Insight Diagnostics 91 92 93 installation services 28 installation server options 31 35 installing hardware 35 installing operating syste...

Страница 136: ...ory compliance notices 113 115 118 remote support and analysis tools 93 removable media devices 58 60 61 required information 123 requirements airflow 28 requirements environmental 28 requirements power 30 requirements space 28 requirements temperature 29 ROM redundancy 90 ROM Based Setup Utility RBSU 77 85 ROMPaq utility 89 90 S safety considerations 30 96 safety information 91 SAS controller 72 ...

Страница 137: ...recycling notice 118 tape drives 60 61 technical support 123 telephone numbers 123 temperature requirements 29 tower bezel removing 20 tower server setting up 31 TPM Trusted Platform Module 11 74 75 troubleshooting 96 troubleshooting flowcharts 100 troubleshooting resources 96 Trusted Platform Module TPM 74 76 U updating the system ROM 90 UPS uninterruptible power supply 30 USB support 91 utilitie...

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