Contents 4
Subscriber's choice ........................................................................................................................ 33
Embedded SATA RAID feature .................................................................................................................. 33
Configuring the SATA RAID feature .................................................................................................. 33
Enabling the SATA RAID feature in RBSU .......................................................................................... 33
Creating a RAID volume ................................................................................................................. 33
Installing the embedded SATA RAID driver ................................................................................................. 34
Required hardware ........................................................................................................................ 34
USB diskette and CD-ROM drives .................................................................................................... 34
Installing the Embedded SATA RAID driver with a USB diskette drive .................................................... 35
Installing the Embedded SATA RAID driver by using Virtual Floppy ...................................................... 35
Installing an operating system ................................................................................................................... 35
Installing a supported Microsoft® Windows® OS .............................................................................. 36
Installing a supported Linux OS ....................................................................................................... 36
Troubleshooting .......................................................................................................................... 37
Pre-diagnostic steps ................................................................................................................................. 37
Important safety information ............................................................................................................ 37
Symptom information ..................................................................................................................... 39
Preparing the server for diagnosis .................................................................................................... 40
Common problem resolution ........................................................................................................... 41
Troubleshooting flowcharts ....................................................................................................................... 43
Start diagnosis flowchart ................................................................................................................ 43
General diagnosis flowchart ........................................................................................................... 44
Power-on problems flowchart .......................................................................................................... 46
POST problems flowchart ............................................................................................................... 47
OS boot problems flowchart ........................................................................................................... 49
Server fault indications flowchart ..................................................................................................... 50
Hardware problems ................................................................................................................................. 51
Power problems ............................................................................................................................ 52
General hardware problems ........................................................................................................... 53
Internal system problems ................................................................................................................. 56
System open circuits and short circuits .............................................................................................. 62
External device problems ................................................................................................................ 62
Mouse and keyboard problems ....................................................................................................... 63
Network controller problems ........................................................................................................... 64
Software problems .................................................................................................................................. 65
Operating system problems ............................................................................................................ 65
Operating system updates .............................................................................................................. 66
Restoring to a backed-up version ..................................................................................................... 66
When to reconfigure or reload software ........................................................................................... 67
Linux operating systems .................................................................................................................. 67
Application software problems ........................................................................................................ 67
Firmware maintenance ............................................................................................................................. 68
Types of ROM ............................................................................................................................... 68
ROMPaq utility diskette or USB drive key .......................................................................................... 69
Current firmware versions ............................................................................................................... 69
Updating firmware ........................................................................................................................ 69
Drivers ......................................................................................................................................... 70
Operating system information you need ........................................................................................... 70
Battery replacement .................................................................................................................... 72
Regulatory compliance notices ..................................................................................................... 74
Regulatory compliance identification numbers ............................................................................................. 74
