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Configuration and utilities 59

Remote support and analysis tools

HP Insight Remote Support software

HP Insight Remote Support software delivers secure remote support for your HP Servers and Storage, 24 X

7, so you can spend less time solving problems and more time focused on your business. You can have
your systems remotely monitored for hardware failure using secure technology that has been proven at

thousands of companies around the world. In many cases, you can avoid problems before they occur.

There are two HP Insight Remote Support solutions:

•

For small and midsize environments: HP Insight Remote Support Standard provides basic remote
monitoring, notification/advisories and service dispatch. It is optimized for environments with 1 to

50 servers and can be installed on a shared HP ProLiant Windows application server. The software
supports HP EVA storage devices, HP ProLiant, BladeSystems, HP Integrity and HP 9000 servers

running Microsoft Windows, Red Hat Enterprise Linux, Novell SUSE and Novell Netware. Download

from the HP website

(

http://h20392.www2.hp.com/portal/swdepot/displayProductInfo.do?productNumber=RSSWMBA

SE

).

•

For midsize and large environments: HP Insight Remote Support Pack (formerly Service Essentials

Remote Support Pack) is targeted for larger environments and is integrated with HP Systems Insight
Manager (SIM). It provides comprehensive remote monitoring, notification/advisories, dispatch and

proactive service support for nearly all HP servers, storage, network and SAN environments, plus

selected Dell and IBM Windows servers that have a support obligation with HP. It also enables HP to

deliver higher levels of proactive support in line with HP Mission Critical Services support
agreements. Download from the HP website

(

http://h20392.www2.hp.com/portal/swdepot/displayProductInfo.do?productNumber=ISDVD

).

Both HP Insight Remote Support solutions are available at no additional cost to customers with a valid

warranty on HP technology, an HP Care Pack Service or HP contractual support agreement.
For more information, visit the HP website (

http://www.hp.com/go/insightremotesupport

).

Keeping the system current

Drivers

The server includes new hardware that may not have driver support on all operating system installation

media.
If you are installing a SmartStart-supported operating system, use the SmartStart software (on page

47

)

and its Assisted Path feature to install the operating system and latest driver support.

NOTE:

If you are installing drivers from the SmartStart CD or the Software Maintenance CD,

refer to the SmartStart website (

http://www.hp.com/servers/smartstart

) to be sure that you are

using the latest version of SmartStart. For more information, refer to the documentation
provided with the SmartStart CD.

If you do not use the SmartStart CD to install an operating system, drivers for some of the new hardware

are required. These drivers, as well as other option drivers, ROM images, and value-add software can be
downloaded from the HP website (

http://www.hp.com/support

).

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Содержание ProLiant BL490c - G6 Server

Страница 1: ...HP ProLiant BL490c G6 Server Blade User Guide Part Number 507071 001 March 2009 First Edition ...

Страница 2: ... or omissions contained herein Microsoft Windows Windows NT and Windows Server are U S registered trademarks of Microsoft Corporation Intel and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries AMD Athlon is a trademark of Advanced Micro Devices Inc Intended audience This document is for the person who installs adminis...

Страница 3: ...rconnect bay numbering and device mapping 15 Connecting to the network 17 Installing a server blade 17 Completing the configuration 19 Hardware options installation 20 Introduction 20 Hard drive option 20 Memory options 21 Memory subsystem architecture 22 Single dual and quad rank DIMMs 22 DIMM identification 22 Memory configurations 23 General DIMM slot population guidelines 25 Installing DIMMs 2...

Страница 4: ...agement Software 53 HP ProLiant Essentials Vulnerability and Patch Management Pack 53 HP Insight Remote Support software 54 HP ProLiant Essentials Performance Management Pack 55 HP Insight Control Environment Suites 55 HP Insight Control Linux Edition 56 Redundant ROM support 56 USB support and functionality 56 Internal SD support 57 Diagnostic tools 57 HP Insight Diagnostics 57 HP Insight Diagnos...

Страница 5: ...formity for products marked with the FCC logo United States only 80 Modifications 80 Cables 80 Canadian notice Avis Canadien 81 European Union regulatory notice 81 Disposal of waste equipment by users in private households in the European Union 81 Japanese notice 82 BSMI notice 82 Korean notice 82 Chinese notice 83 Laser compliance 83 Battery replacement notice 83 Taiwan battery recycling notice 8...

Страница 6: ...ponent identification Front panel components Item Description 1 HP c Class Blade SUV Cable connector 2 Serial label pull tab 3 Server blade release lever button 4 Power On Standby button 5 Server blade release lever Front panel LEDs ...

Страница 7: ...d Green flashing Network activity Off No link or activity 4 Flex 10 NIC 2 LED Green Network linked Green flashing Network activity Off No link or activity 5 Hard drive activity LED Green Activity Off No activity 6 Power On Standby button and system power LED Green On Amber Standby auxiliary power available Off Off System board components Item Description 1 DIMM slots 2 SSD data connector 2 3 SSD d...

Страница 8: ...ne connector 1 PCIe x8 Type I mezzanine card only Mezzanine connector 2 PCIe x8 Type I or II mezzanine card System maintenance switch Position Function Default 1 iLO 2 security override Off 2 Configuration lock Off 3 Reserved Off 4 Reserved Off 5 Password disabled Off 6 Reset configuration Off 7 Reserved Off 8 Reserved Off To access redundant ROM set S1 S5 and S6 to ON System maintenance switch pr...

Страница 9: ...eps 5 through 7 IMPORTANT When the server blade boots after NVRAM is cleared a delay of up to 2 minutes is normal During this delay the system appears non functional Do not attempt any procedures during the delay Accessing the redundant ROM If the system ROM is corrupted the system automatically switches to the redundant ROM in most cases If the system does not automatically switch to the redundan...

Страница 10: ...ion 1 Server blade For connecting to the SUV connector on the server blade front panel 2 Video For connecting a video monitor 3 USB For connecting up to two USB devices 4 Serial For trained personnel to connect a null modem serial cable and perform advanced diagnostic procedures ...

Страница 11: ...ding on the HP BladeSystem Onboard Administrator configuration use one of the following methods to power down the server blade Use a virtual power button selection through iLO 2 This method initiates a controlled remote shutdown of applications and the OS before the server blade enter standby mode Press and release the Power On Standby button This method initiates a controlled shutdown of applicat...

Страница 12: ...vided To remove all power from the server blade remove the server blade from the enclosure After initiating a virtual power down command be sure that the server blade go into standby mode by observing that the system power LED is amber Remove the server blade CAUTION Do not use the server blade release lever to lift or carry the server blade Always support the weight of the server blade by handlin...

Страница 13: ...access panel To remove the component 1 Power down the server blade on page 11 2 Remove the server blade on page 12 3 Press the access panel release button 4 Slide the access panel towards the rear of the server blade and then lift to remove the panel Install the access panel 1 Place the access panel on top of the server blade 2 Slide the access panel forward until it clicks into place ...

Страница 14: ...t current documentation for server blades and other HP BladeSystem components is available at the HP website http www hp com go bladesystem documentation Documentation is also available in the following locations Documentation CD that ships with the enclosure HP Business Support Center website http www hp com support HP Technical Documentation website http docs hp com Installing server blade optio...

Страница 15: ...bedded NIC or mezzanine signals Server blade signal Interconnect bay Interconnect bay labels Flex 10 NIC 1 embedded 1 Flex 10 NIC 2 embedded 2 Mezzanine 1 3 and 4 Mezzanine 2 5 and 6 7 and 8 For detailed port mapping information see the HP BladeSystem enclosure installation poster or the HP BladeSystem enclosure setup and installation guide on the HP website http www hp com go bladesystem document...

Страница 16: ... 1 Mezzanine 1 2 Four port cards connect to bay 2 Mezzanine 2 3 4 Four port cards Ports 1 and 3 connect to bay 3 Ports 2 and 4 connect to bay 4 For detailed port mapping information see the HP BladeSystem enclosure installation poster or the HP BladeSystem enclosure setup and installation guide on the HP website http www hp com go bladesystem documentation ...

Страница 17: ...e available for HP BladeSystem c Class enclosures Pass thru modules and switch modules For more information about interconnect module options see the HP website http www hp com go bladesystem interconnects Installing a server blade CAUTION To prevent improper cooling and thermal damage do not operate the server blade or the enclosure unless all hard drive and device bays are populated with either ...

Страница 18: ...Setup 18 2 Remove the enclosure connector cover 3 Prepare the server blade for installation ...

Страница 19: ...Setup 19 4 Install the server blade Completing the configuration To complete the server blade and HP BladeSystem configuration see the overview card that ships with the enclosure ...

Страница 20: ... cool before touching them CAUTION To prevent damage to electrical components properly ground the server before beginning any installation procedure Improper grounding can cause electrostatic discharge Hard drive option WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them To install the component 1 Power do...

Страница 21: ...r blade does not support mixing RDIMMs and UDIMMs Attempting to mix these two types causes the server to halt during BIOS initialization The memory subsystem in this server blade can support RDIMMs or UDIMMs Both types are referred to as DIMMs when the information applies to both types When specified as RDIMM or UDIMM the information applies to that type only All memory installed in the server bla...

Страница 22: ...er Letters identify the slots to populate for specific AMP modes Slot numbers are reported by ROM messages during boot and for error reporting Single dual and quad rank DIMMs To understand and configure memory protection modes properly an understanding of single dual and quad rank DIMMs is helpful Some DIMM configuration requirements are based on these classifications A single rank DIMM has one se...

Страница 23: ...QuickSpecs on the HP website http www hp com Memory configurations To optimize server blade availability the server blade supports the following AMP modes Advanced ECC provides the greatest memory capacity for a given DIMM size while providing up to 8 bit error correction depending on the specific DIMM type This mode is the default option for this server blade Mirrored Memory provides maximum prot...

Страница 24: ...protects the server blade against some multi bit memory errors Advanced ECC can correct both single bit memory errors and 4 bit memory errors if all failed bits are on the same DRAM device on the DIMM Advanced ECC provides additional protection over Standard ECC because it is possible to correct certain memory errors that would otherwise be uncorrected and result in a server blade failure The serv...

Страница 25: ...e installed first on that channel DIMM speeds are supported as indicated in the following table Populated slots per channel Rank Speeds supported MHz 1 Single or dual rank 1333 1066 1 Quad rank 1066 2 Single or dual rank 1066 3 Single or dual rank 800 Advanced ECC population guidelines For Advanced ECC mode configurations observe the following guidelines Observe the general DIMM slot population gu...

Страница 26: ...der For Mirrored Memory mode configurations with a single processor populate the DIMM slots in the following order RDIMM o First A and B o Next D and E o Last G and H o Do not populate slots C F or I UDIMM o First A and B o Last D and E o Do not populate slots C F G H or I After installing the DIMMs use RBSU to configure the system for Mirrored Memory support Configuring mirrored memory on page 49...

Страница 27: ...For Lockstep memory mode configurations with a single processor populate the DIMM slots in the following order RDIMM o First A and B o Next D and E o Last G and H o Do not populate slots C F or I UDIMM o First A and B o Last D and E o Do not populate slots C F G H or I After installing the DIMMs use RBSU to configure the system for Lockstep memory support Configuring lockstep memory on page 50 Mul...

Страница 28: ...and the internal system components to cool before touching them To install the component 1 Power down the server blade on page 11 2 Remove the server blade on page 12 3 Remove the access panel on page 13 4 Disconnect the hard drive cables 5 Remove the DIMM baffle with the hard drives and cables in place 6 Open the DIMM slot latches ...

Страница 29: ...cover after removing the processor from the socket Do not tilt or slide the processor when lowering the processor into the socket CAUTION To avoid damage to the processor Handle the processor only by the edges Do not touch the bottom of the processor especially the contact area CAUTION The heatsink thermal interface media is not reusable and must be replaced if the heatsink is removed from the pro...

Страница 30: ...e latest ROM version from the HP website http www hp com support Follow the instructions on the website to update the system ROM 2 Power down the server blade on page 11 3 Remove the server blade on page 12 4 Remove the access panel on page 13 5 Remove the heatsink blank Retain the heatsink blank for future use 6 Open the processor retaining latch and the processor socket retaining bracket 7 Remov...

Страница 31: ...e the processor remains inside the processor installation tool 8 If the processor has separated from the installation tool carefully re insert the processor in the tool 9 Align the processor installation tool with the socket and install the processor ...

Страница 32: ...32 10 Press down firmly until the processor installation tool clicks and separates from the processor and then remove the processor installation tool 11 Close the processor socket retaining bracket and the processor retaining latch ...

Страница 33: ...e screws 13 Install the heatsink Insert both screws and then alternate tightening until the heatsink is seated properly 14 Install the access panel on page 13 15 Install the server blade Installing a server blade on page 17 Mezzanine card option Optional mezzanine cards are classified as Type I mezzanine cards and Type II mezzanine cards The card type determines where it can be installed in the se...

Страница 34: ...7 For mezzanine card signal mapping see Interconnect bay numbering and device mapping on page 15 To install the component 1 Power down the server blade on page 11 2 Remove the server blade on page 12 3 Remove the access panel on page 13 4 Remove the mezzanine connector cover 5 Install the mezzanine card Press down on the connector to seat the board 6 Install the access panel on page 13 7 Install t...

Страница 35: ... providers cannot enable the TPM or the encryption technology For security reasons only the customer can enable these features When returning a system board for service replacement do not remove the TPM from the system board When requested HP Service provides a TPM with the spare system board Any attempt to remove an installed TPM from the system board breaks or disfigures the TPM security rivet U...

Страница 36: ... the TPM board Press down on the connector to seat the board System board components on page 7 6 Install the TPM security rivet by pressing the rivet firmly into the system board 7 Install the access panel on page 13 8 Install the server blade Installing a server blade on page 17 9 Power up the server blade on page 11 Retaining the recovery key password The recovery key password is generated durin...

Страница 37: ...ted Platform Module Menu select TPM Functionality 5 Select Enable and then press the Enter key to modify the TPM Functionality setting 6 Press the Esc key to exit the current menu or press the F10 key to exit RBSU 7 Reboot the server blade 8 Enable the TPM in the OS For OS specific instructions see the OS documentation CAUTION When a TPM is installed and enabled on the server blade data access is ...

Страница 38: ...s the user to perform server blade administration configuration and diagnostic procedures by connecting video and USB devices directly to the server blade For SUV cable connectors see HP c Class Blade SUV Cable on page 10 Connecting locally to a server blade with video and USB devices Use the SUV cable to connect a monitor and any of the following USB devices USB hub USB keyboard USB mouse USB CD ...

Страница 39: ...damage to the equipment 1 Connect the SUV cable to the server blade 2 Connect the video connector to a monitor 3 Connect a USB mouse to one USB connector 4 Connect a USB keyboard to the second USB connector Item Description 1 Monitor 2 USB mouse 3 HP c Class Blade SUV Cable 4 Server blade 5 Video connector 6 USB keyboard Accessing a server blade with local media devices Use the following configura...

Страница 40: ...or 3 Connect a USB hub to one USB connector 4 Connect the following to the USB hub o USB CD DVD ROM drive o USB keyboard o USB mouse o USB diskette Item Description 1 Monitor 2 USB mouse 3 HP c Class Blade SUV Cable 4 Server blade 5 USB hub 6 USB keyboard 7 USB CD DVD ROM drive or diskette drive ...

Страница 41: ...supported web browser In addition to other features iLO 2 provides keyboard mouse and video text and graphics capability for a server blade regardless of the state of the host OS or host server blade iLO 2 includes an intelligent microprocessor secure memory and a dedicated network interface This design makes iLO 2 independent of the host server blade and its OS iLO 2 provides remote access to any...

Страница 42: ...the boot server and executes the image IMPORTANT To connect to a network with a Pass Thru module always connect the Pass Thru module to a network device that supports Gigabit speed For each server blade being deployed the PXE server must be connected to the NIC designated for PXE The server blade defaults PXE functions to NIC 1 but any of the NC series NICs in the server blade can be designated fo...

Страница 43: ...10 Mb s network adapter PXE deployment server storing boot images o AMD Athlon XP processor 700 MHz or greater recommended AMD Athlon 64 processor or Intel Pentium III or higher processor 500 MHz recommended o 256 MB of RAM o 10 Mb s network adapter o CD ROM drive Windows repository server Windows or Linux deployment o Windows 2000 or Windows Server 2003 OS installed o Network connection o CD ROM ...

Страница 44: ...site http www hp com servers rdp The RDP software is the preferred method for rapid high volume server deployments The RDP software integrates two powerful products Altiris Deployment Solution and the HP ProLiant Integration Module The intuitive graphical user interface of the Altiris Deployment Solution console provides simplified point and click and drag and drop operations that enable you to de...

Страница 45: ...o Insert the boot CD into the client PC that is using the iLO 2 Remote Console o Use iLO 2 to create an image file of the boot CD o Copy the image of the boot CD to a location on the network or the client PC hard drive 2 Remotely access the server blade through iLO 2 Refer to HP BladeSystem c Class advanced management on page 41 3 Click the Virtual Devices tab 4 Select Virtual Media 5 Use the Virt...

Страница 46: ... and cabling configurations see the documents that ship with the enclosure Two methods are available for diskette image deployment iLO virtual floppy on page 46 PXE PXE deployment on page 44 Creating a boot diskette The SmartStart Scripting Toolkit provides the tools and information for creating a boot diskette For details refer to the SmartStart Scripting Toolkit User Guide and download the lates...

Страница 47: ...nagement module firmware is up to date Refer to the HP Business Support Center website http www hp com support The server blade is cabled properly to a supported SAN SAN storage drivers are loaded Refer to supporting white papers and the HP website http www hp com servers rdp For SAN configuration information for the server blade refer to the HP StorageWorks SAN Design Reference Guide on the HP we...

Страница 48: ...M Based Setup Utility User Guide on the Documentation CD or the HP website http www hp com support smartstart documentation Using RBSU To use RBSU use the following keys To access RBSU press the F9 key during power up when prompted To navigate the menu system use the arrow keys To make selections press the Enter key To access Help for a highlighted configuration option press the F1 key IMPORTANT R...

Страница 49: ...re information on RBSU see the HP ROM Based Setup Utility User Guide on the Documentation CD or the HP website http www hp com support smartstart documentation Boot options Near the end of the boot process the boot options screen is displayed This screen is visible for several seconds before the system attempts to boot from a supported boot device During this time you can do the following Access R...

Страница 50: ...y ACU is a browser based utility with the following features Runs as a local application or remote service Supports online array capacity expansion logical drive extension assignment of online spares and RAID or stripe size migration Suggests the optimum configuration for an unconfigured system Provides different operating modes enabling faster configuration or greater control over the configurati...

Страница 51: ... option should only be used by qualified service personnel This value should always match the serial number sticker located on the chassis 4 Press the Enter key to clear the warning 5 Enter the serial number and press the Enter key 6 Select Product ID 7 Enter the product ID and press the Enter key 8 Press the Esc key to close the menu 9 Press the Esc key to exit RBSU 10 Press the F10 key to confir...

Страница 52: ...s through the iLO 2 interface Diagnose iLO 2 using HP SIM through a web browser and SNMP alerting For more information about iLO 2 features refer to the iLO 2 documentation on the Documentation CD or on the HP website http www hp com servers lights out Erase Utility CAUTION Perform a backup before running the System Erase Utility The utility sets the system to its original factory state deletes th...

Страница 53: ...ation refer to the Management CD in the HP ProLiant Essentials Foundation Pack or the HP website http www hp com servers manage HP ProLiant Essentials Virtualization Management Software The ProLiant Essentials Virtual Machine Management Pack and ProLiant Essentials Server Migration Pack plug ins extend HP Systems Insight Manager capabilities to manage virtual machines The Virtual Machine Managemen...

Страница 54: ... using secure technology that has been proven at thousands of companies around the world In many cases you can avoid problems before they occur There are two HP Insight Remote Support solutions For small and midsize environments HP Insight Remote Support Standard provides basic remote monitoring notification advisories and service dispatch It is optimized for environments with 1 to 50 servers and ...

Страница 55: ...t simplify the management of HP infrastructures The HP Insight Control Environment suites are licensing options for HP infrastructure management software delivered on the Insight Control Management DVD HP Insight Control Environment provides comprehensive management for ProLiant ML DL customers while HP Insight Control Environment for BladeSystem provides additional functionality for HP BladeSyste...

Страница 56: ...ion NOTE The server ships with the same version programmed on each side of the ROM Safety and security benefits When you flash the system ROM ROMPaq writes over the backup ROM and saves the current ROM as a backup enabling you to switch easily to the alternate ROM version if the new ROM becomes corrupted for any reason This feature protects the existing ROM version even if you experience a power f...

Страница 57: ...t IT administrators who verify server blade installations troubleshoot problems and perform repair validation HP Insight Diagnostics Offline Edition performs various in depth system and component testing while the OS is not running To run this utility launch the SmartStart CD HP Insight Diagnostics Online Edition is a web based application that captures system configuration and other related data ...

Страница 58: ...ss and requires little experience or training For more information about the SMP see the HP website http www hp com go migrate Integrated Management Log The IML records hundreds of events and stores them in an easy to view form The IML timestamps each event with 1 minute granularity You can view recorded events in the IML in several ways including the following From within HP SIM HP Systems Insigh...

Страница 59: ...sories dispatch and proactive service support for nearly all HP servers storage network and SAN environments plus selected Dell and IBM Windows servers that have a support obligation with HP It also enables HP to deliver higher levels of proactive support in line with HP Mission Critical Services support agreements Download from the HP website http h20392 www2 hp com portal swdepot displayProductI...

Страница 60: ... see the HP Smart Update Manager User Guide The guide and the HP Smart Update Manager utility are available from the ProLiant Firmware Maintenance CD This CD and others can be downloaded free of charge from the SmartStart download page on the HP website http www hp com go support System Online ROM flash component utility The Online ROM Flash Component Utility enables system administrators to effic...

Страница 61: ...ware changes on HP commercial products For more information refer to the HP website http www hp com go pcn Care Pack HP Care Pack Services offer upgraded service levels to extend and expand standard product warranty with easy to buy easy to use support packages that help you make the most of your server investments Refer to the Care Pack website http www hp com hps carepack servers cp_proliant htm...

Страница 62: ... Troubleshooting Guide provides procedures and solutions for troubleshooting HP BladeSystem c Class enclosures This guide explains how to use the Insight Display to troubleshoot enclosures and it includes a flowchart to help you navigate the troubleshooting process To view the guide see the HP website http www hp com support BladeSystem_Enclosure_TSG_en Pre diagnostic steps WARNING To avoid potent...

Страница 63: ...risk of injury from electric shock hazards do not open this enclosure This symbol on an RJ 45 receptacle indicates a network interface connection WARNING To reduce the risk of electric shock fire or damage to the equipment do not plug telephone or telecommunications connectors into this receptacle This symbol indicates the presence of a hot surface or hot component If this surface is contacted the...

Страница 64: ...ntly add or remove hardware or software If so did you remember to change the appropriate settings in the server setup utility if necessary How long has the server exhibited problem symptoms If the problem occurs randomly what is the duration or frequency To answer these questions the following information may be useful Run HP Insight Diagnostics on page 57 and use the survey page to view the curre...

Страница 65: ...erly aligned and securely connected for all external and internal components Remove and check all data and power cables for damage Be sure no cables have bent pins or damaged connectors If a fixed cable tray is available for the server be sure the cords and cables connected to the server are routed correctly through the tray Be sure each device is properly seated Avoid bending or flexing circuit b...

Страница 66: ... flowchart on page 75 Start diagnosis flowchart Use the following flowchart to start the diagnostic process Item Refer to 1 General diagnosis flowchart on page 67 2 Power on problems flowchart Server blade power on problems flowchart on page 69 3 POST problems flowchart on page 71 4 OS boot problems flowchart on page 73 5 Server fault indications flowchart on page 75 ...

Страница 67: ...ure of the problem or if the other flowcharts do not fix the problem use the following flowchart Item See 1 Symptom information on page 64 2 Loose connections on page 65 3 Service notifications on page 65 4 The most recent version of a particular server blade or option firmware is available on the HP Support website http www hp com support ...

Страница 68: ...blades located on the Documentation CD or the HP website http www hp com products servers proliant bl p class info Maintenance and service guides for c Class server blades located on the Documentation CD or the HP website http www hp com go bladesystem documentation Hardware problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp c...

Страница 69: ...Troubleshooting 69 Server blade power on problems flowchart Symptoms The server does not power on The system power LED is off or amber ...

Страница 70: ...se or faulty power cord Power source problem Power on circuit problem Improperly seated component or interlock problem Faulty internal component Item See 1 Component identification on page 6 2 Maintenance and service guides for c Class server blades located on the HP website http www hp com go bladesystem documentation 3 Integrated Lights Out User Guide located on the HP website http www hp com se...

Страница 71: ... Server does not complete POST NOTE The server has completed POST when the system attempts to access the boot device Server completes POST with errors Possible problems Improperly seated or faulty internal component Faulty KVM device Faulty video device ...

Страница 72: ...ebsite http www hp com support 6 Hardware problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Maintenance and service guides for c Class server blades located on the Documentation CD or the HP website http www hp com go bladesystem documentation 7 Server information you need in the HP ProLiant Servers Troubleshootin...

Страница 73: ...oblems on a server blade Use iLO to attach virtual devices remotely to mount the SmartStart CD on the server blade Use an HP c Class Blade SUV Cable and drive to connect to the server blade and then restart the server blade Symptoms Server does not boot a previously installed OS Server does not boot SmartStart ...

Страница 74: ... the HP website http www hp com support Controller documentation 6 General memory problems are occurring in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support 7 Operating system problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support HP contact info...

Страница 75: ...lems flowchart on page 73 Server fault indications flowchart Symptoms Server boots but a fault event is reported by Insight Management Agents on page 53 Server boots but the internal health LED external health LED or component health LED is red or amber ...

Страница 76: ...ting Guide located on the Documentation CD or on the HP website http www hp com support 3 Component identification on page 6 4 System Management Homepage https localhost 2381 5 Power on problems flowchart Server blade power on problems flowchart on page 69 6 Hardware problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com suppo...

Страница 77: ...r messages in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support WARNING To avoid potential problems ALWAYS read the warnings and cautionary information in the server documentation before removing replacing reseating or modifying system components ...

Страница 78: ...mperatures higher than 60 C 140 F Do not disassemble crush puncture short external contacts or dispose of in fire or water Replace only with the spare designated for this product To remove the component 1 Power down the server blade on page 11 2 Remove the server blade on page 12 3 Remove the access panel on page 13 4 Identify the battery location System board components on page 7 5 Remove the bat...

Страница 79: ...ample personal computers The FCC requires devices in both classes to bear a label indicating the interference potential of the device as well as additional operating instructions for the user FCC rating label The FCC rating label on the device shows the classification A or B of the equipment Class B devices have an FCC logo or ID on the label Class A devices do not have an FCC logo or ID on the la...

Страница 80: ...s Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation For questions regarding this product contact us by mail or telephone Hewlett Packard Company P O Box 692000 Mail Stop 530113 Houston Texas 77269 2000 1 800 HP INVENT 1 800 474 6836 F...

Страница 81: ...uct complies with the following EU Directives Low Voltage Directive 2006 95 EC EMC Directive 2004 108 EC Compliance with these directives implies conformity to applicable harmonized European standards European Norms which are listed on the EU Declaration of Conformity issued by Hewlett Packard for this product or product family This compliance is indicated by the following conformity marking place...

Страница 82: ...lectrical and electronic equipment The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment For more information about where you can drop off your waste equipment for recycling please contact your local city office your household waste dispo...

Страница 83: ...tion Do not try to open the module enclosure There are no user serviceable components inside Do not operate controls make adjustments or perform procedures to the laser device other than those specified herein Allow only HP Authorized Service technicians to repair the unit The Center for Devices and Radiological Health CDRH of the U S Food and Drug Administration implemented regulations for laser ...

Страница 84: ...ontact an authorized reseller or an authorized service provider Taiwan battery recycling notice The Taiwan EPA requires dry battery manufacturing or importing firms in accordance with Article 15 of the Waste Disposal Act to indicate the recovery marks on the batteries used in sales giveaway or promotion Contact a qualified Taiwanese recycler for proper battery disposal Acoustics statement for Germ...

Страница 85: ...tic sensitive component or assembly Grounding methods to prevent electrostatic discharge Several methods are used for grounding Use one or more of the following methods when handling or installing electrostatic sensitive parts Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis Wrist straps are flexible straps with a minimum of 1 megohm 10 percent resistance ...

Страница 86: ...tude derating of 1 C per 304 8 m 1 8 F per 1 000 ft to 3048 m 10 000 ft is applicable No direct sunlight allowed Upper operating limit is 3 048m 10 000 ft or 70 kPa 10 1 psia Upper non operating limit is 9 144 m 30 000 ft or 30 3 kPa 4 4 psia Storage maximum humidity of 95 is based on a maximum temperature of 45 C 113 F Altitude maximum for storage corresponds to a pressure minimum of 70 kPa Serve...

Страница 87: ...service is available 24 hours a day 7 days a week For continuous quality improvement calls may be recorded or monitored o If you have purchased a Care Pack service upgrade call 1 800 633 3600 For more information about Care Packs refer to the HP website http www hp com hps In other locations see the Contact HP worldwide in English webpage http welcome hp com country us en wwcontact html Customer S...

Страница 88: ...ciliter le remplacement des pièces défectueuses Si pendant la période de diagnostic HP ou ses partenaires ou mainteneurs agréés détermine que la réparation peut être effectuée à l aide d une pièce CSR HP vous l envoie directement Il existe deux catégories de pièces CSR Obligatoire Pièces pour lesquelles la réparation par le client est obligatoire Si vous demandez à HP de remplacer ces pièces les c...

Страница 89: ...di costo solo in alcune zone In caso di necessità si può richiedere l assistenza telefonica di un addetto del centro di supporto tecnico HP Nel materiale fornito con una parte di ricambio CSR HP specifica se il cliente deve restituire dei componenti Qualora sia richiesta la resa ad HP del componente difettoso lo si deve spedire ad HP entro un determinato periodo di tempo generalmente cinque 5 gior...

Страница 90: ...es o socios de servicio de HP identifica que una reparación puede llevarse a cabo mediante el uso de un componente CSR HP le enviará dicho componente directamente para que realice su sustitución Los componentes CSR se clasifican en dos categorías Obligatorio componentes para los que la reparación por parte del usuario es obligatoria Si solicita a HP que realice la sustitución de estos componentes ...

Страница 91: ... onderdeel door een geautoriseerde Service Partner worden vervangen Deze onderdelen worden in de geïllustreerde onderdelencatalogus aangemerkt met Nee Afhankelijk van de leverbaarheid en de locatie worden CSR onderdelen verzonden voor levering op de eerstvolgende werkdag Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden aangeboden indien dit mogelijk is gezien de locatie Indi...

Страница 92: ...ido Onde as condições geográficas permitirem a entrega no mesmo dia ou em quatro horas pode ser feita mediante uma taxa adicional Se precisar de auxílio entre em contato com o Centro de suporte técnico da HP para que um técnico o ajude por telefone A HP especifica nos materiais fornecidos com a peça CSR de reposição se a peça com defeito deve ser devolvida à HP Nos casos em que isso for necessário...

Страница 93: ...Technical support 93 ...

Страница 94: ...Technical support 94 ...

Страница 95: ...c Server Recovery CSR Customer Self Repair DHCP Dynamic Host Configuration Protocol HP SIM HP Systems Insight Manager iLO 2 Integrated Lights Out 2 IML Integrated Management Log ISEE Instant Support Enterprise Edition NBP Network Bootstrap Program ORCA Option ROM Configuration for Arrays OSEM Open Services Event Manager ...

Страница 96: ... ProLiant Support Pack PXE Preboot Execution Environment RBSU ROM Based Setup Utility RDP Rapid Deployment Pack SMP P2P Server Migration Pack Physical to ProLiant SUV serial USB video TFTP Trivial File Transfer Protocol UID unit identification USB universal serial bus V2P virtual to physical V2V virtual to virtual ...

Страница 97: ...Acronyms and abbreviations 97 VCA Version Control Agent VM Virtual Machine WEBES Web Based Enterprise Service WfM Wired for Management ...

Страница 98: ...on parameters 47 configuration tools 47 configuration completing 19 configuration network 42 configuring AMP modes 49 50 connecting to the network 17 connection problems 65 connectors 6 8 contact information 87 contacting HP 87 creating a disk image 46 CSR customer self repair 87 customer self repair CSR 87 D Declaration of Conformity 80 deployment infrastructure 42 deployment methods 41 42 44 dep...

Страница 99: ...LO 2 Integrated Lights Out 2 11 41 42 52 iLO 2 advanced features 41 IML Integrated Management Log 58 Important Safety Information document 63 Insight Control Environment Suites 55 Insight Control Linux Edition 56 Insight Diagnostics 57 59 installation overview 14 installation server blade 14 installing hardware 20 installing operating system 44 installing server blade 14 installing server blade op...

Страница 100: ...SU 37 48 ROMPaq utility 52 56 S safety considerations 63 safety information 56 SAN configuration 47 scripted installation 44 serial connector 10 serial label pull tab 6 serial number 51 series number 79 server blade handle 6 server blade installation 14 server blade removal 12 server fault indications flowchart 75 server features and options 20 Server Migration Pack 53 service notifications 65 set...

Страница 101: ... updating FCA device driver 47 USB connectors 7 10 USB devices 38 USB support 56 utilities 41 utilities deployment 44 48 V video connector 10 video connector cabling 10 virtual CD DVD ROM 45 virtual floppy 46 Virtual Machine Management Pack 53 Vulnerability and Patch Management Pack 53 W warnings 63 website HP 87 ...

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