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background image

Control panel message

Description

Recommended action

2211-Memory not configured correctly for
proper MEBx execution.

DIMM1 or XMM1 is not installed.

Make sure there is a memory module in the
black DIMM1 socket and that it is properly
seated.

2212-USB Key Provisioning failure writing to
device

USB device used for USB key provisioning
will not allow BIOS to update provision file
properly.

1.

Try a different USB key device for
provisioning.

2.

If the error persists, update to the latest
BIOS version and ME firmware version.

3.

If the error still persists, replace the
system board.

2217-ME Firmware Version request failure

ME firmware is not properly responding to
BIOS query for version information.

1.

Reboot the computer.

2.

If the error persists, update to the latest
BIOS version and ME firmware version.

3.

If the error still persists, replace the
system board.

2218-ME Firmware Version should be
updated

ME firmware must be updated to match
current functionality contained in the system
BIOS.

1.

Update to the latest ME firmware
version.

2.

If the error persists and system BIOS
has been recently updated, restore
previous system BIOS version.

3.

If the error still persists, replace the
system board.

2219-USB Key Provisioning file has invalid
header identifier

Provisioning file contained on the USB key
has been corrupted or is not a valid version
for the current ME firmware.

1.

Recreate the provisioning file using third
party management console software.

2.

If the error persists and system BIOS
has been recently updated, restore
previous system BIOS version.
Otherwise, update the ME firmware
version.

3.

If the error still persists, replace the
system board.

2220-USB Key Provisioning file has
mismatch version

Provisioning file contained on the USB key is
not a valid version for the current ME
firmware.

1.

Reboot the computer.

2.

If the error persists and system BIOS
has been recently updated, restore
previous system BIOS version.
Otherwise, update the ME firmware
version.

3.

If the error still persists, replace the
system board.

POST numeric codes and text messages

121

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Содержание ProDesk 405 G1

Страница 1: ...Maintenance and Service Guide HP ProDesk 405 G1 Microtower ...

Страница 2: ...nt may be photocopied reproduced or translated to another language without the prior written consent of Hewlett Packard Company First Edition November 2013 Document Part Number 742433 001 Product notice This guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions of Windows 8 Your computer may requir...

Страница 3: ...ollow directions could result in bodily harm or loss of life CAUTION Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information NOTE Text set off in this manner provides important supplemental information iii ...

Страница 4: ...iv About This Book ...

Страница 5: ... monitor display 6 Activating and customizing the software in Windows 8 6 Activating the Windows Operating System 6 Downloading Windows 8 updates 7 Customizing the monitor display 7 3 Illustrated parts catalog 8 Microtower chassis spare parts 8 Computer major components 8 Cables 10 Misc parts 11 Drives 13 Misc boards 13 Sequential part number listing 14 4 Routine care SATA drive guidelines and dis...

Страница 6: ...um coin cell battery 24 SATA hard drives 24 SATA hard drive cables 25 SATA data cable 25 SMART ATA drives 25 Cable management 25 5 Removal and replacement procedures Microtower 26 Preparation for disassembly 26 Access panel 27 Front bezel 28 Bezel blanks 29 Memory 31 DIMMs 31 DDR3 SDRAM DIMMs 31 Installing DIMMs 32 Expansion cards 33 System board connections 38 Drives 39 Drive positions 41 Removin...

Страница 7: ...mfort 73 Before you call for technical support 73 Helpful hints 74 Solving general problems 76 Solving power problems 80 Solving hard drive problems 81 Solving media card reader problems 84 Solving display problems 85 Solving audio problems 91 Solving printer problems 93 Solving keyboard and mouse problems 94 Solving Hardware Installation Problems 97 Solving Network Problems 99 Solving memory prob...

Страница 8: ...ng 135 Recovery using the Windows recovery USB flash drive 136 Recovery using Windows operating system media purchased separately 136 Backing up restoring and recovering in Windows 7 137 Creating recovery media 137 Creating recovery media using HP Recovery Manager select models only 138 Creating recovery discs with HP Recovery Disc Creator select models only 139 Creating recovery discs 139 Backing...

Страница 9: ...Appendix C Specifications 150 Microtower specifications 150 Index 152 ix ...

Страница 10: ...x ...

Страница 11: ...guration features Features may vary depending on the model For a complete listing of the hardware and software installed in the computer run the diagnostic utility included on some computer models only Standard configuration features 1 ...

Страница 12: ...5 inch Half Height Drive Bay behind bezel 7 Hard Drive Activity Light 3 3 5 inch Media Card Reader optional 8 USB 3 0 Ports blue 4 Dual State Power Button 9 Headphone Connector 5 USB 2 0 Ports black NOTE The Power On Light is normally white when the power is on If it is flashing red there is a problem with the computer and it is displaying a diagnostic code 2 Chapter 1 Product features ...

Страница 13: ...e 9 PS 2 Mouse Connector green 4 Serial Connector 10 VGA Monitor Connector 5 DVI D Monitor Connector 11 RJ 45 Network Connector 6 USB 2 0 Ports black 12 Line In Audio Connector blue NOTE An optional second serial port and an optional parallel port are available from HP The integrated graphics cannot be enabled when a discrete graphics card is installed Rear panel components 3 ...

Страница 14: ...ach computer has a unique serial number and a product ID number that are located on the exterior of the computer Keep these numbers available for use when contacting customer service for assistance 4 Chapter 1 Product features ...

Страница 15: ...d airflow Activating the Windows operating system The first time you turn on the computer the operating system is set up and activated automatically This process takes about 5 to 10 minutes Carefully read and follow the instructions on the screen to complete the activation We recommend that you register your computer with HP during operating system setup so you can receive important software updat...

Страница 16: ...e for the operating system from http www hp com support Select your country and language select Download drivers and software and firmware enter the model number of the computer and press Enter Customizing the monitor display If you wish you can select or change the monitor refresh rates screen resolution color settings font sizes and power management settings For more information refer to the onl...

Страница 17: ...est updates during the initial installation and periodically throughout the life of the computer Run Windows Update as soon as possible after you set up your computer 1 Point to the upper right or lower right corner of the Start screen to display the charms 2 Click Settings Change PC Settings Windows Update 3 Run Windows Update monthly thereafter Customizing the monitor display You can customize d...

Страница 18: ...chassis spare parts Computer major components Item Description Spare part number 1 Front bezel For use in all countries and regions except for the People s Republic of China 745047 001 For use in the People s Republic of China 745048 001 2 Access panel 745046 001 8 Chapter 3 Illustrated parts catalog ...

Страница 19: ...01 For use in models with NetClone China only 745242 001 AMD A4 5000 processor For use in models without Windows 8 729726 001 For use in models with Windows 8 Standard 729726 501 For use in models with Windows 8 Professional 729726 601 For use in models with NetClone China only 745241 001 AMD A6 5200 processor For use in models without Windows 8 736168 001 For use in models with Windows 8 Standard...

Страница 20: ...S 59 to dual VGA cable 463023 001 DMS 59 to dual DVI cable 463024 001 Adapter DisplayPort to VGA 632484 001 Adapter DisplayPort to DVI 662723 001 Adapter DisplayPort to HDMI 617450 001 Adapter DVI to VGA 657401 001 Adapter DVI I to VGA BFR PVC free 720216 001 Adapter DVI I to VGA Standard 202997 001 DisplayPort cable 487562 001 10 Chapter 3 Illustrated parts catalog ...

Страница 21: ... port PCI card 638815 001 Card reader 14 in 1 USB 3 0 3 5 inch 716390 001 Adapter USB 3 0 to 2 0 736835 001 Optical drive bezel blank 745036 001 HP Ultraslim Keyed Cable Lock 703372 001 Adapter 2 5 inch hard drive 586721 001 Hard drive grommet for use on 3 5 inch drives 450712 001 Hard drive carrier 2 5 inch to 3 5 inch 703597 001 Microtower chassis spare parts 11 ...

Страница 22: ...s 583345 001 Mouse PS2 optical 674315 001 USB HP Elite 674318 001 Washable 724795 001 USB optical 674316 001 USB Portia 719901 001 Keyboards PS 2 724718 xx1 USB 724720 xx1 USB unbranded Katydid 729339 xx1 Smart card CCID 701671 xx1 Wireless keyboard mouse and dongle kit 730323 xx1 Washable 700510 xx1 12 Chapter 3 Illustrated parts catalog ...

Страница 23: ...re part number Nvidia NVS310 PCIe x16 graphics card 512 MB 707252 001 Nvidia NVS315 PCIe x16 graphics card 1 GB 720837 001 AMD Radeon HD8490 DP PCIe x16 graphics card 1 GB 717219 001 AMD Radeon HD8470 PCIe x16 graphics card 2 GB for use only in China 729085 001 AMD Radeon HD8350 DH PCIe x16 graphics card 1 GB DDR3 717220 001 AMD Radeon HD8350 PCIe x16 graphics card 1 GB DDR3 for use only in China ...

Страница 24: ...001 Serial port PCI card 638817 001 Printer port PCI card 643908 001 Chassis fan 646831 001 Hard drive power cable 646832 001 SATA optical drive power cable 657401 001 Adapter DVI to VGA 660408 001 DVD RW drive 662723 001 Adapter DisplayPort to DVI 665961 001 128 GB Solid state drive 671612 001 Memory module 2 GB PC3 12800 671613 001 Memory module 4 GB PC3 12800 674315 001 Mouse PS2 optical 674316...

Страница 25: ...ls with Windows 8 724795 001 Mouse washable 724937 001 1 TB hard drive hybrid SSD 724938 001 500 GB hard drive hybrid SSD 728562 001 Intel PRO 1000 single port GbE NIC includes bracket 729084 001 AMD Radeon HD8350 PCIe x16 graphics card 1 GB for use only in China 729085 001 AMD Radeon HD8470 PCIe x16 graphics card 2 GB for use only in China 729339 001 Keyboard USB unbranded Katydid 729725 001 Syst...

Страница 26: ...es and regions except for the People s Republic of China 745048 001 Front bezel for use in the People s Republic of China 745049 001 Front I O assembly 745050 001 Power switch LED with holder 745051 001 SATA data cable 14 inch 2 straight ends 745052 001 Rear chassis fan standard 745053 001 Speaker 745241 001 System board for use in models with an AMD A4 5000 processor and NetClone China only 74524...

Страница 27: ...arge information A sudden discharge of static electricity from your finger or other conductor can destroy static sensitive devices or microcircuitry Often the spark is neither felt nor heard but damage occurs An electronic device exposed to electrostatic discharge ESD may not appear to be affected at all and can work perfectly throughout a normal cycle The device may function normally for a while ...

Страница 28: ...ng electrostatic damage to equipment Many electronic components are sensitive to ESD Circuitry design and structure determine the degree of sensitivity The following packaging and grounding precautions are necessary to prevent damage to electric components and accessories To avoid hand contact transport products in static safe containers such as tubes bags or boxes Protect all electrostatic parts ...

Страница 29: ... use the following precautions Cover the work surface with approved static dissipative material Provide a wrist strap connected to the work surface and properly grounded tools and equipment Use static dissipative mats foot straps or air ionizers to give added protection Handle electrostatic sensitive components parts and assemblies by the case or PCB laminate Handle them only at static free work a...

Страница 30: ...permit the required airflow Never restrict the airflow into the computer by blocking any vents or air intakes Do not place the keyboard with the keyboard feet down directly against the front of the desktop unit as this also restricts airflow Occasionally clean the air vents on all vented sides of the computer Lint dust and other foreign matter can block the vents and limit the airflow Be sure to u...

Страница 31: ... computer To clean the computer case follow the procedures described below To remove light stains or dirt use plain water with a clean lint free cloth or swab For stronger stains use a mild dishwashing liquid diluted with water Rinse well by wiping it with a cloth or swab dampened with clear water For stubborn stains use isopropyl rubbing alcohol No rinsing is needed as the alcohol will evaporate ...

Страница 32: ...ned for cleaning monitors Do not use sprays or aerosols directly on the screen the liquid may seep into the housing and damage a component Never use solvents or flammable liquids on the monitor To clean the monitor body follow the procedures in Cleaning the Computer Case on page 21 Cleaning the mouse Before cleaning the mouse ensure that the power to the computer is turned off Clean the mouse ball...

Страница 33: ...sed throughout the unit are flat flexible cables These cables must be handled with care to avoid damage Apply only the tension required to seat or unseat the cables during insertion or removal from the connector Handle cables by the connector whenever possible In all cases avoid bending or twisting the cables and ensure that the cables are routed in such a way that they cannot be caught or snagged...

Страница 34: ...This computer contains a lithium battery There is a risk of fire and chemical burn if the battery is handled improperly Do not disassemble crush puncture short external contacts dispose in water or fire or expose it to temperatures higher than 140ºF 60ºC Do not attempt to recharge the battery NOTE Batteries battery packs and accumulators should not be disposed of together with the general househol...

Страница 35: ...etry count If the drive determines that a failure is imminent it generates a fault alert Cable management Always follow good cable management practices when working inside the computer Keep cables away from major heat sources like the heat sink Do not jam cables on top of expansion cards or memory modules Printed circuit cards like these are not designed to take excessive pressure on them Keep cab...

Страница 36: ...erating system then turn off any external devices 4 Disconnect the power cord from the power outlet and disconnect any external devices CAUTION Turn off the computer before disconnecting any cables Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an active AC outlet In some systems the cooling fan is on even when the computer is i...

Страница 37: ...access internal components you must remove the access panel 1 Prepare the computer for disassembly Preparation for disassembly on page 26 2 Loosen the two thumbscrews on the rear of the computer 1 then slide the panel back 2 and lift if off the computer 3 Access panel 27 ...

Страница 38: ... Front bezel for use in the People s Republic of China 745048 001 1 Prepare the computer for disassembly Preparation for disassembly on page 26 2 Remove the access panel Access panel on page 27 3 Lift up the three tabs on the side of the bezel 1 then rotate the bezel off the chassis 2 28 Chapter 5 Removal and replacement procedures Microtower ...

Страница 39: ...ling a drive To remove a bezel blank 1 Remove the access panel Access panel on page 27 2 Remove the front bezel Front bezel on page 28 3 Remove the bezel blank for the appropriate drive To remove a 5 25 inch bezel blank press inward on the two retaining tabs on the side of the bezel blank that hold the bezel blank in place 1 and rotate the bezel blank back to remove it 2 Bezel blanks 29 ...

Страница 40: ...bezel blank press inward on the two retaining tabs on the side of the bezel blank that hold the bezel blank in place 1 and rotate the bezel blank back to remove it 2 30 Chapter 5 Removal and replacement procedures Microtower ...

Страница 41: ...e system board with up to 16 GB of memory DDR3 SDRAM DIMMs For proper system operation the DDR3 SDRAM DIMMs must be industry standard 240 pin unbuffered non ECC PC3 12800 DDR3 1600 MHz compliant 1 35 volt or 1 5 volt DDR3 DDR3L SDRAM DIMMs The DDR3 SDRAM DIMMs must also support CAS latency 11 DDR3 1600 MHz 11 11 11 timing contain the mandatory JEDEC SPD information In addition the computer support...

Страница 42: ...can damage the electronic components of the computer or optional cards Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object When handling a memory module be careful not to touch any of the contacts Doing so may damage the module 1 Prepare the computer for disassembly Preparation for disassembly on page 26 2 Remove the ac...

Страница 43: ...a 702085 001 AMD Radeon HD8350 DH PCIe x16 graphics card 1 GB DDR3 717220 001 Nvidia GeForce GT630 DP PCIe x16 graphics card 2 GB 702084 001 AMD Radeon HD8350 PCIe x16 graphics card 1 GB for use only in China 729084 001 Intel PRO 1000 single port GbE NIC includes bracket 728562 001 The computer has three PCI Express x1 expansion slots and one PCI Express x16 expansion slot that is downshifted to a...

Страница 44: ...cover or the existing expansion card NOTE Before removing an installed expansion card disconnect any cables that may be attached to the expansion card a If you are installing an expansion card in a vacant socket you must slide one of the expansion slot covers up and out of the chassis or use a flatblade screwdriver to pry out one of the metal shields on the rear panel that covers the expansion slo...

Страница 45: ...rape the card against other components c If you are removing a PCI Express x16 card pull the retention arm on the back of the expansion socket away from the card and carefully rock the card back and forth until the connectors pull free from the socket Lift the card straight up then away from the inside of the chassis to remove it Be sure not to scrape the card against other components 6 Store the ...

Страница 46: ...ansion card hold the card just above the expansion socket on the system board then move the card toward the rear of the chassis 1 so that the bottom of the bracket on the card slides into the small slot on the chassis Press the card straight down into the expansion socket on the system board 2 NOTE When installing an expansion card press firmly on the card so that the whole connector seats properl...

Страница 47: ...d slide it down 2 so that the tabs on the back of the latch slide into the notches on the chassis and then replace the screw that secures the latch 3 10 Connect external cables to the installed card if needed Connect internal cables to the system board if needed Expansion cards 37 ...

Страница 48: ...x1 X1PCIEXP2 black Expansion Card 4 PCI Express x1 X1PCIEXP3 black Expansion Card 5 DIMM2 DIMM2 white Memory Module 6 DIMM1 DIMM1 black Memory Module 7 SATA 3 0 SATA1 light blue Secondary Hard Drive or Optical Drive 8 SATA 3 0 SATA0 dark blue Primary Hard Drive 9 Battery BAT black Battery 10 USB 2 0 MEDIA black USB 2 0 Device such as a Media Card Reader 11 Parallel Port PAR black Optional Parallel...

Страница 49: ...ght blue SATA connector on the system board labeled SATA1 Connect a media card reader USB 3 0 cable to a USB 3 0 to USB 2 0 adapter and connect the adapter to the black USB 2 0 connector on the system board labeled MEDIA The power cable for the drives has two branches coming out of the power supply The first branch is a two headed cable routed to the two 5 25 inch bays The second branch is a two h...

Страница 50: ... the computer is on or in standby mode Before handling a drive ensure that you are discharged of static electricity While handling a drive avoid touching the connector Handle a drive carefully do not drop it Do not use excessive force when inserting a drive Avoid exposing a hard drive to liquids temperature extremes or products that have magnetic fields such as monitors or speakers If a drive must...

Страница 51: ...ional drive media card reader shown 4 Primary 3 5 inch internal hard drive bay 5 Secondary 3 5 inch internal hard drive bay NOTE The drive configuration on your computer may be different than the drive configuration shown above To verify the type and size of the storage devices installed in the computer run Computer Setup Drives 41 ...

Страница 52: ... the cable 5 Remove the two black M3 mounting screws from the side of the drive 1 and slide the drive out of the front of the drive bay 2 Installing a 5 25 inch drive NOTE HP does not offer a 5 25 inch optical drive for this computer model A 5 25 inch optical drive can be purchased through a third party vendor 1 Prepare the computer for disassembly Preparation for disassembly on page 26 2 Remove t...

Страница 53: ...ws on the front of the chassis behind the bezel When replacing an optical drive transfer the M3 mounting screw from the old drive to the new one CAUTION Use only 5 mm long screws as mounting screws Longer screws can damage the internal components of the drive 5 Slide the drive into the drive bay 1 and install the two M3 mounting screws in the side of the drive 2 to secure it in place Drives 43 ...

Страница 54: ...n page 38 for an illustration of the system board drive connectors Removing a 3 5 inch device CAUTION All removable media should be taken out of a drive before removing the drive from the computer 1 Prepare the computer for disassembly Preparation for disassembly on page 26 2 Remove the access panel Access panel on page 27 3 Remove the front bezel Front bezel on page 28 44 Chapter 5 Removal and re...

Страница 55: ...u are removing a media card reader disconnect the USB cable from the system board as indicated in the following illustration 5 Remove the two silver 6 32 mounting screws from the side of the device 1 and slide the device out of the front of the drive bay 2 Drives 45 ...

Страница 56: ... in a bay covered by a bezel blank remove the bezel blank 4 Slide the device into the drive bay 1 and install the two 6 32 mounting screws in the side of the device 2 to secure it in place NOTE HP has supplied extra 6 32 mounting screws on the front of the chassis behind the bezel When replacing a device use the two 6 32 mounting screws that were removed from the old device to install the new one ...

Страница 57: ...or an illustration of the system board drive connectors Removing a 3 5 inch hard drive NOTE Before you remove the old hard drive be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive 1 Prepare the computer for disassembly Preparation for disassembly on page 26 2 Remove the access panel Access panel on page 27 3 Disconnect the power cable and da...

Страница 58: ...6 2 Remove the access panel Access panel on page 27 3 You can install a 3 5 inch hard drive or a 2 5 inch hard drive with a 3 5 inch adapter bracket similar to the example shown below Slide the drive into the bay adapter bracket ensuring the connector on the drive is fully inserted into the connector on the adapter bracket 48 Chapter 5 Removal and replacement procedures Microtower ...

Страница 59: ...e 4 Slide the drive into the drive bay 1 and install the four 6 32 mounting screws 2 to secure the drive in place NOTE HP has supplied four extra 6 32 mounting screws on the front of the chassis behind the bezel When replacing a hard drive use the four 6 32 mounting screws that were removed from the old drive to install the new one Drives 49 ...

Страница 60: ...installing a new drive connect the opposite end of the data cable to the appropriate system board connector NOTE You must connect the primary hard drive data cable to the dark blue connector labeled SATA0 to avoid any hard drive performance problems If you are adding a second hard drive connect the data cable to the light blue SATA connector labeled SATA1 50 Chapter 5 Removal and replacement proce...

Страница 61: ...sembly Preparation for disassembly on page 26 2 Remove the access panel Access panel on page 27 3 Remove the front bezel Front bezel on page 28 4 From the inside of the computer disconnect the three front I O cables from the following system board connectors FRONTUSB 3 0 FRONTUSB FRONT AUD Front I O assembly 51 ...

Страница 62: ...e Torx T15 screw that secures the assembly to the chassis 1 7 Rotate the left side of the assembly outward 2 8 Pull the assembly away from the computer while threading the wires through the hole in the front of the chassis 3 To reinstall the assembly reverse the removal procedure 52 Chapter 5 Removal and replacement procedures Microtower ...

Страница 63: ...embly on page 26 2 Remove the access panel Access panel on page 27 3 Remove the front bezel Front bezel on page 28 4 Disconnect the cable from the system board connector labeled PB LED NOTE System board appearance may vary 5 Press down on the top of the assembly to disengage the tab 1 that secures the assembly to the chassis Power switch LED assembly 53 ...

Страница 64: ...ssembly downward to remove it from the chassis 2 7 Pull the assembly away from the chassis while threading the cable through the hole in front of the chassis 54 Chapter 5 Removal and replacement procedures Microtower ...

Страница 65: ...er Speaker 745053 001 1 Prepare the computer for disassembly Preparation for disassembly on page 26 2 Remove the access panel Access panel on page 27 3 Disconnect the speaker cable from the system board connector labeled SPKR Speaker 55 ...

Страница 66: ...ble tie on the base pan NOTE System board appearance may vary 5 From the outside front of the chassis remove the Torx T15 screw that secures the speaker to the front of the chassis 56 Chapter 5 Removal and replacement procedures Microtower ...

Страница 67: ...6 From the inside of the chassis slide the speaker toward the right to remove it from its holder and then remove it from the chassis To replace the speaker reverse the removal procedures Speaker 57 ...

Страница 68: ...ide of the chassis remove the two Torx T15 screws that secure the fan to the chassis 4 From the inside of the chassis disconnect the fan control cable 1 from the system board connector labeled CHFAN2 5 Lift the fan out of the chassis 2 NOTE System board appearance may vary To install the fan reverse the removal procedure Be sure to orient the air flow out of the computer 58 Chapter 5 Removal and r...

Страница 69: ... regular 715185 001 1 Prepare the computer for disassembly Preparation for disassembly on page 26 2 Remove the access panel Access panel on page 27 3 Disconnect the power cables from the following system board connectors PWR PWRCPU 4 Disconnect the power cables from the rear of the drives Power supply connectors connect to the drives as follows P3 connector primary hard drive P6 connector primary ...

Страница 70: ...rd drive P5 connector secondary optical drive 5 From the outside rear of the chassis remove the four silver Torx T15 screws that connect the power supply to the chassis 60 Chapter 5 Removal and replacement procedures Microtower ...

Страница 71: ...ly toward the front of the computer rotate slightly into the computer so the power supply clears the lip on the top of the chassis and then lift the power supply out of the chassis To install the power supply reverse the removal procedure Power supply 61 ...

Страница 72: ... for use in models with an AMD A6 5200 processor Models without Windows 8 736168 001 Windows 8 Standard models 736168 501 Windows 8 Professional models 736168 601 NetClone models China only 745243 001 1 Prepare the computer for disassembly Preparation for disassembly on page 26 2 Remove the access panel Access panel on page 27 3 When replacing the system board make sure the following components ar...

Страница 73: ... system board out of the computer When reinstalling the system board first insert the I O panel back into the slots in the rear of the chassis and then align the board with the chassis screw holes NOTE When replacing the system board you must change the chassis serial number in the BIOS System board 63 ...

Страница 74: ... during POST press any key except F1 through F12 Establish an Ownership Tag the text of which is displayed each time the system is turned on or restarted Enter the Asset Tag or property identification number assigned by the company to this computer Enable the power on password prompt during system restarts warm boots as well as during power on Establish a setup password that controls access to the...

Страница 75: ...ile Storage Security Power and Advanced 4 Use the arrow left and right keys to select the appropriate heading Use the arrow up and down keys to select the option you want then press Enter To return to the Computer Setup Utilities menu press Esc 5 To apply and save changes select File Save Changes and Exit If you have made changes that you do not want applied select Ignore Changes and Exit To reset...

Страница 76: ... system time and date Flash System ROM Allows you to update the system ROM with a BIOS image file located on removable media Default Setup Save Current Settings as Default Saves the current system configuration settings as the default Restore Factory Settings as Default Restores the factory system configuration settings as the default Apply Defaults and Exit Applies the currently selected default ...

Страница 77: ...ed storage devices When a device is selected detailed information and options are displayed The following options may be presented Hard Disk Size model firmware version serial number connector color SMART category CD ROM Model firmware version serial number connector color not included for USB CD ROM SMART ATA disks only Diskette Model and firmware version NOTE Displays for USB diskette drives Com...

Страница 78: ...urces such as a network interface card internal hard drive USB optical drive or internal optical drive are checked for a bootable operating system image Each device on the list may be individually excluded from or included for consideration as a bootable operating system source Specify the order of attached hard drives The first hard drive in the order will have priority in the boot sequence and w...

Страница 79: ... disable AMT before trying to hide the network controller SATA ports varies by model USB Security Allows you to set Enabled Disabled default is Enabled for Front USB Ports Rear USB Ports Accessory USB Ports Slot Security Allows you to disable any PCI or PCI Express slot Default is enabled Network Boot Enables disables the computer s ability to boot from an operating system installed on a network s...

Страница 80: ...ll OS booting preventing firmware attacks UEFI and Windows Secure Boot only allow code signed by pre approved digital certificates to run during the firmware and OS boot process Default is disabled except for Windows 8 systems which have this setting enabled Secure Boot enabled also sets Legacy Support to disabled Key Management This option lets you manage the custom key settings Clear Secure Boot...

Страница 81: ...splayed on the monitor during the Power On Self Test if the BIOS encounters some kind of problem while starting the PC A POST error message will only display on screen if the computer is capable of booting this far If the POST detects an error before this point a beep code is generated instead Default is disabled After Power Loss off on previous state Default is Power off Setting this option to Po...

Страница 82: ...to as DOS Compatibility Hole DCH space This space is limited This F10 option will allow users to disable the downloading of this embedded NIC option ROM thus giving more DCH space for additional PCI cards which may need option ROM space The default will be to have the NIC option ROM enabled Default is PXE Option ROM Launch Policy Let you set the launch policy for option ROMs An Option ROM typicall...

Страница 83: ...afety Regulatory Information guide Before you call for technical support If you are having problems with the computer try the appropriate solutions below to try to isolate the exact problem before calling for technical support Run the HP diagnostic tool Run the hard drive self test in Computer Setup Refer to Computer Setup F10 Utility on page 64 for more information Check the Power LED on the fron...

Страница 84: ... of your computer when you call Write down the computer serial number product ID number and monitor serial number before calling Spend time troubleshooting the problem with the service technician Remove any hardware that was recently added to your system Remove any software that was recently installed Restore the system from the Recovery Disc Set that you created or restore the system to its origi...

Страница 85: ... computer after installing a non plug and play expansion board or other option See Solving Hardware Installation Problems on page 97 for instructions Be sure that all the needed device drivers have been installed For example if you are using a printer you need a driver for that model printer Remove all bootable media CD DVD or USB device from the system before turning it on If you have installed a...

Страница 86: ...d to keyboard or mouse Cause Solution Computer is in Sleep state To resume from Sleep state press the power button CAUTION When attempting to resume from Sleep state do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data System has locked up Restart computer Computer date and time display is incorrect Cause Solution RTC...

Страница 87: ...rs are not muted or to increase the volume Cannot remove computer cover or access panel Cause Solution Smart Cover Lock featured on some computers is locked Unlock the Smart Cover Lock using Computer Setup In case of forgotten password power loss or computer malfunction you must manually disable the Smart Cover lock A key to unlock the Smart Cover Lock is not available from HP Keys are typically a...

Страница 88: ...p tab of the System Configuration Utility clear applications that you do not want to launch automatically and the click OK In Windows 8 a On the Start screen right click and then select the All apps icon b Under Windows System click Run c Type msconfig and then press Enter d On the Startup tab of the System Configuration Utility clear applications that you do not want to launch automatically and t...

Страница 89: ...r on Press and hold the power button for less than 4 seconds If the hard drive LED turns white then 1 If equipped with a voltage selector check that the voltage selector located on the rear of the power supply is set to the appropriate voltage Proper voltage setting depends on your region 2 Remove the expansion cards one at a time until the 5V_aux light on the system board turns on 3 Replace the s...

Страница 90: ...wer LED flashes Red two times once every second followed by a two second pause and the computer beeps two times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution Processor thermal protection activated A fan may be blocked or not turning OR The heat sink is not properly attached to the processor 1 Ensure that the computer air vents are not blocked and the processor cooling ...

Страница 91: ...ers POST then power off and replace one device at a time and repeat this procedure until failure occurs Replace the device that is causing the failure Continue adding devices one at a time to ensure all devices are functioning properly 4 Replace the power supply 5 Replace the system board Solving hard drive problems Hard drive error occurs Cause Solution Hard disk has bad sectors or has failed 1 I...

Страница 92: ...em If this is a newly installed drive run the Computer Setup utility and try adding a POST delay under Advanced Power On Options The device is attached to a SATA port that has been hidden in Computer Setup Run the Computer Setup utility and ensure Device Available is selected for the device s SATA port in Security Device Security Drive responds slowly immediately after power up Run Computer Setup ...

Страница 93: ...ot order is not correct Run the Computer Setup utility and change boot sequence in Storage Boot Order Hard Drive s Emulation Type is set to None some models Run the Computer Setup utility and change the Emulation Type to Hard Disk in the device s details under Storage Device Configuration Hard drive is damaged Observe if the front panel Power LED is blinking RED and if any beeps are heard See Appe...

Страница 94: ... located on the bottom of the Memory Stick PRO card is not in the locked position Can not write to the media card Cause Solution The media card is a read only memory ROM card Check the manufacturer s documentation included with your card to see if it writable Refer to the previous section for a list of compatible cards Media card is locked Locking the media card is a safety feature that prevents w...

Страница 95: ...erating system can recognize the reader and the available ports and then recognize the media inserted in the reader After inserting a media card in the reader the computer attempts to boot from the media card Cause Solution The inserted media card has boot capability 1 If you do not want to boot from the media card remove it during boot or do not select the option to boot from the inserted media c...

Страница 96: ...er Monitor settings in the computer are not compatible with the monitor 1 In Control Panel select Category from the View by list then under Appearance and Personalization select Adjust screen resolution To access Control Panel in Windows 7 click Start and then select Control Panel To access Control Panel in Windows 8 from the Start screen type c and then select Control Panel from the list of appli...

Страница 97: ...prior to video Replace the system board Monitor does not function properly when used with energy saver features Cause Solution Monitor without energy saver capabilities is being used with energy saver features enabled Disable monitor energy saver feature Dim characters Cause Solution The brightness and contrast controls are not set properly Adjust the monitor brightness and contrast controls Cable...

Страница 98: ... Monitor needs to be degaussed Degauss the monitor Refer to the documentation that came with the monitor for instructions Image is not centered Cause Solution Position may need adjustment Press the monitor s Menu button to access the OSD menu Select ImageControl Horizontal Position or Vertical Position to adjust the horizontal or vertical position of the image No Connection Check Signal Cable disp...

Страница 99: ...istrator rights When your computer is in safe mode Safe Mode displays in the corners of your monitor To exit safe mode restart your computer and let Windows start normally To enter Safe Mode in Windows 8 1 Press the Windows logo l to open the Settings charm 2 Select Change PC Settings select General and then under Advanced startup click Restart now 3 Select Troubleshoot select Advanced options sel...

Страница 100: ...th the synchronization go to the following Web site select the appropriate monitor and download either SP32347 or SP32202 http www hp com support Graphics card is not seated properly or is bad some models 1 Reseat the graphics card 2 Replace the graphics card Certain typed symbols do not appear correct Cause Solution The font you are using does not support that particular symbol Use the Character ...

Страница 101: ...ack Ensure that the device is connected to the correct jack on the computer The rear audio jack output is the green receptacle The speakers should be plugged into the line out jack and the headphones should be plugged into the headphone jack External speakers plugged into the wrong audio jack on a recently installed sound card See the sound card documentation for proper speaker connection The rear...

Страница 102: ...se a different audio device as the default output device than what is expected Set the operating system to use the correct audio device Sound from headphones is not clear or muffled Cause Solution Headphones are plugged into the rear audio output connector The rear audio output connector is for powered audio devices and is not designed for headphone use Plug the headphones into the headphone conne...

Страница 103: ...ult output device than what is expected Set the operating system to use the correct audio device Solving printer problems If you encounter printer problems see the documentation that came with the printer and to the common causes and solutions listed in the following table Printer will not print Cause Solution Printer is not turned on and online Turn the printer on and make sure it is online The c...

Страница 104: ...olutions listed in the following table A wireless keyboard mouse is not working correctly Symptoms include lagging mouse movement jumpy mouse keyboard or no function of mouse keyboard and external drive Cause Solution If your computer is equipped with USB 3 0 ports connected USB 3 0 devices can interfere with the wireless keyboard USB receiver Connect the wireless keyboard USB receiver to a USB 2 ...

Страница 105: ...oes not respond to movement or is too slow Cause Solution Mouse connector is not properly plugged into the back of the computer Shut down the computer using the keyboard Windows 7 1 Press the Ctrl and Esc keys at the same time or press the Windows logo key to display the Start menu 2 Use the arrow keys to select Shut Down and then press Enter 3 After the shutdown is complete plug the mouse connect...

Страница 106: ...tempting to resume from Sleep state do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data Mouse will only move vertically horizontally or movement is jerky Cause Solution Mouse roller ball or the rotating encoder shafts that make contact with the ball are dirty Remove roller ball cover from the bottom of the mouse and ...

Страница 107: ...ternal device are loose or power cables are unplugged Ensure that all cables are properly and securely connected and that pins in the cable or connector are not bent down Power switch of new external device is not turned on Turn off the computer turn on the external device then turn on the computer to integrate the device with the computer system When the system advised you of changes to the confi...

Страница 108: ...is installed incorrectly or is bad CAUTION To avoid damage to the DIMMs or the system board you must unplug the computer power cord before attempting to reseat install or remove a DIMM module 1 Reseat DIMMs Power on the system 2 Replace DIMMs one at a time to isolate the faulty module NOTE DIMM1 or XMM1 must always be installed DIMM1 must be installed before DIMM2 and DIMM3 must be installed befor...

Страница 109: ...is identified remove and replace bad option card 3 Replace the system board Solving Network Problems Some common causes and solutions for network problems are listed in the following table These guidelines do not discuss the process of debugging the network cabling Table 7 2 Solving Network Problems Wake on LAN feature is not functioning Cause Solution S5 Maximum Power Saving feature is enabled Di...

Страница 110: ...connections 3 Click Local Area Connection 4 Click the Properties button 5 Click the Configure button 6 Click the Power Management tab then select Allow this device to wake the computer To enable Wake on LAN in Windows 8 1 From the Start screen type c and then select Control Panel from the list of applications 2 Select Network and Sharing Center and then click the Ethernet link next to the connecti...

Страница 111: ...k controller is not set up properly Check for the device status within Windows such as Device Manager for driver load and the Network Connections applet within Windows for link status To access Device Manager in Windows 7 click Start select Control Panel and then select Device Manager To access Device Manager in Windows 8 from the Start screen type c select Control Panel from the list of applicati...

Страница 112: ...ers are loaded and that the driver parameters match the configuration of the network controller Make sure the correct network client and protocol is installed The network controller is not configured for this computer Select the Network and Sharing Center icon in the Control Panel and configure the network controller To access Control Panel in Windows 7 click Start and then select Control Panel To...

Страница 113: ...ce Cannot connect to network server when attempting Remote System Installation Cause Solution The network controller is not configured properly Verify Network Connectivity that a DHCP Server is present and that the Remote System Installation Server contains the NIC drivers for your NIC System setup utility reports unprogrammed EEPROM Cause Solution Unprogrammed EEPROM Contact an authorized service...

Страница 114: ...dule is not seated properly Replace module with the correct industry standard device for the computer On some models ECC and non ECC memory modules cannot be mixed Out of memory error Cause Solution You have run out of memory to run the application Check the application documentation to determine the memory requirements Memory count during POST is wrong Cause Solution The memory modules may not be...

Страница 115: ... hot 1 Make sure the airflow to the computer is not blocked 2 Make sure the fans are connected and working properly some fans only operate when needed 3 Make sure the processor heat sink is installed properly Power LED flashes Red three times once every second followed by a two second pause Cause Solution Processor is not seated properly or not installed 1 Check to see that the processor is presen...

Страница 116: ...omatically recognized a newly installed device See reconfiguration directions in the Solving Hardware Installation Problems on page 97 section If the system still does not recognize the new device check to see if the device is listed within Computer Setup If it is listed the probable cause is a driver problem If it is not listed the probable cause is a hardware problem If this is a newly installed...

Страница 117: ...fferent media to confirm whether media is valid Media has been inserted upside down Re insert the media with the label facing up The DVD ROM drive takes longer to start because it has to determine the type of media played such as audio or video Wait at least 30 seconds to let the DVD ROM drive determine the type of media being played If the disc still does not start read the other solutions listed...

Страница 118: ...ion Wrong or poor quality media type 1 Try using a slower speed when recording 2 Verify that you are using the correct media for the drive 3 Try a different brand of media Quality varies widely between manufacturers 108 Chapter 7 Troubleshooting without diagnostics ...

Страница 119: ...n Computer Setup Run the Computer Setup utility and enable USB ports in Security USB Security The device was not properly seated before power up Ensure the device is fully inserted into the USB port before applying power to the system System will not boot from USB flash drive Cause Solution Boot order is not correct Run the Computer Setup utility and change boot sequence in Storage Boot Order The ...

Страница 120: ...USB ports on the computer are disabled in Computer Setup Run the Computer Setup utility and ensure that the USB ports are set to Enabled in Security USB Security Solving Internet access problems If you encounter Internet access problems consult your Internet Service Provider ISP or refer to the common causes and solutions listed in the following table Unable to connect to the Internet Cause Soluti...

Страница 121: ...ific information that the Web server can later retrieve Windows 7 1 Select Start Control Panel 2 Click Internet Options 3 In the Browsing history section on the General tab click the Delete button 4 Select the Cookies check box and click the Delete button Windows 8 1 From the Start screen type c and then select Control Panel from the list of applications 2 Click Internet Options 3 In the Browsing ...

Страница 122: ...m other than the factory installed operating system check to be sure it is supported on the system If you encounter software problems see the applicable solutions listed in the following table Computer will not continue and the HP logo does not display Cause Solution ROM issue POST error has occurred Observe the beeps and LED lights on the front of the computer See Appendix A POST error messages o...

Страница 123: ... Windows 8 use Automatic Repair to fix problems that might prevent Windows from starting correctly To access Automatic Repair 1 Press the Windows logo l to open the Settings charm 2 Select Change PC Settings select General and then under Advanced startup click Restart now 3 Select Troubleshoot select Advanced options and then select Automatic Repair Windows starts Automatic Repair 4 Select the acc...

Страница 124: ...ring POST press any key except F10 F11 or F12 The default mode is POST Message Disabled The speed at which the computer loads the operating system and the extent to which it is tested are determined by the POST mode selection Quick Boot is a fast startup process that does not run all of the system level tests such as the memory test Full Boot runs all of the ROM based system tests and takes longer...

Страница 125: ...page 128 2 Remove expansion boards 3 Replace the system board 110 Out of Memory Space for Option ROMs Recently added PCI expansion card contains an option ROM too large to download during POST 1 If a PCI expansion card was recently added remove it to see if the problem remains 2 In Computer Setup set Advanced Device Options NIC PXE Option ROM Download to DISABLE to prevent PXE option ROM for the i...

Страница 126: ...dded test using HP only memory 4 Verify proper memory module type 201 Memory Error RAM failure 1 Ensure memory modules are correctly installed 2 Verify proper memory module type 3 Remove and replace the identified faulty memory module s 4 If the error persists after replacing memory modules replace the system board 213 Incompatible Memory Module in Memory Socket s X X A memory module in memory soc...

Страница 127: ...S See Appendix B Password security and resetting CMOS on page 128 3 Verify monitor is attached and turned on 4 Replace the graphics card if possible 510 Flash Screen Image Corrupted Flash Screen image has errors Reflash the system ROM with the latest BIOS image 511 CPU CPUA or CPUB Fan not Detected CPU fan is not connected or may have malfunctioned 1 Reseat CPU fan 2 Reseat fan cable 3 Replace CPU...

Страница 128: ...splay cache is not working properly and will be disabled Replace system board if minimal graphics degrading is an issue 912 Computer Cover Has Been Removed Since Last System Startup Computer cover was removed since last system startup No action required 917 Front Audio Not Connected Front audio harness has been detached or unseated from motherboard Reconnect or replace front audio harness 918 Fron...

Страница 129: ...Drive Protection System test using F2 Diagnostics 2 Apply hard drive firmware patch if applicable Available at http www hp com support 3 Back up contents and replace hard drive 1796 SATA Cabling Error One or more SATA devices are improperly attached For optimal performance the SATA 0 and SATA 1 connectors must be used before SATA 2 and SATA 3 Ensure SATA connectors are used in ascending order For ...

Страница 130: ...iginal memory configuration and reboot the computer 4 If the error persists replace the system board 2203 Setup error during MEBx execution MEBx selection or exit resulted in a setup failure 1 Reboot the computer 2 Unplug the power cord re seat the memory modules and reboot the computer 3 If the memory configuration was recently changed unplug the power cord restore the original memory configurati...

Страница 131: ...to match current functionality contained in the system BIOS 1 Update to the latest ME firmware version 2 If the error persists and system BIOS has been recently updated restore previous system BIOS version 3 If the error still persists replace the system board 2219 USB Key Provisioning file has invalid header identifier Provisioning file contained on the USB key has been corrupted or is not a vali...

Страница 132: ...ror during MEBx execution Error occurred during MEBx execution which fails into MEI or HECI grouping 1 Reboot the computer 2 If the error persists update to the latest BIOS version and ME firmware version 3 If the error still persists replace the system board 2239 ME image lock failure Special system configurations with reduced ME firmware image require BIOS control of ME firmware upgrading A fail...

Страница 133: ... failure while Network Server Mode enabled 1 Reconnect keyboard with computer turned off 2 Check connector for bent or missing pins 3 Ensure that none of the keys are depressed 4 Replace keyboard Parity Check 2 Parity RAM failure Run Computer Setup and Diagnostic utilities POST numeric codes and text messages 123 ...

Страница 134: ...e White Power LED flashes every two seconds None Computer in Suspend to RAM mode some models only or normal Suspend mode None required Press any key or move the mouse to wake the computer Red Power LED flashes two times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved 2 Processor thermal protection activated A fan may be bl...

Страница 135: ...damage to the DIMMs or the system board you must unplug the computer power cord before attempting to reseat install or remove a DIMM module 1 Reseat DIMMs 2 Replace DIMMs one at a time to isolate the faulty module 3 Replace third party memory with HP memory 4 Replace the system board Red Power LED flashes six times once every second followed by a two second pause Beeps stop after fifth iteration b...

Страница 136: ...r region 2 Unplug the AC power cord from the computer wait 30 seconds then plug the power cord back in to the computer 3 Replace the system board 4 Replace the processor Red Power LED flashes ten times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved 10 Bad option card 1 Check each option card by removing the card one at a ...

Страница 137: ... the power supply is set to the appropriate voltage Proper voltage setting depends on your region 2 Replace the system board OR Press and hold the power button for less than 4 seconds If the hard drive LED does not turn on white then 1 Check that the unit is plugged into a working AC outlet 2 Open hood and check that the power button harness is properly connected to the system board 3 Check that b...

Страница 138: ...h passwords only the setup password will give you access to Computer Setup When both passwords are set the setup password can also be used in place of the power on password as an override to log in to the computer This is a useful feature for a network administrator If you forget the password for the computer you can clear that password so you can gain access to the information on the computer by ...

Страница 139: ...NG To reduce the risk of personal injury from electrical shock and or hot surfaces be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching CAUTION When the computer is plugged in the power supply always has voltage applied to the system board even when the unit is turned off Failure to disconnect the power cord can result in damage...

Страница 140: ...external equipment connected to the computer WARNING To reduce the risk of personal injury from electrical shock and or hot surfaces be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching CAUTION When the computer is plugged in the power supply always has voltage applied to the system board even when the unit is turned off Failure...

Страница 141: ...e the Illustrated Parts Service Map IPSM 5 Replace the computer cover or access panel 6 Reconnect the external devices 7 Plug in the computer and turn on power NOTE You will receive POST error messages after clearing CMOS and rebooting advising you that configuration changes have occurred Use Computer Setup to reset any special system setups along with the date and time For instructions on Compute...

Страница 142: ...tected that requires hardware replacement a 24 digit Failure ID is generated This ID can then be provided to the call agent who will either schedule support or provide replacement parts How to access and run HP PC Hardware Diagnostics You can run the diagnostics from one of three places depending on your preference and the health of the computer 1 Turn on the computer and press Esc repeatedly unti...

Страница 143: ...the Diagnostic section click the HP UEFI Support Environment link This link provides additional information or Click the Download button and select Run The download includes instructions in English on how to install the tools on the USB device NOTE HP diagnostic solutions are developed to test components typically included on HP products They may not diagnose all third party accessories that can b...

Страница 144: ...etails about the tools provided see Help and Support From the Start screen type help and then select Help and Support Creating recovery media and backups Recovery after a system failure is only as good as your most recent backup 1 After you successfully set up the computer create recovery media This step creates a backup of the recovery partition on the computer The backup can be used to reinstall...

Страница 145: ...a task select the appropriate option For information about User Account Control see Help and Support From the Start screen type help and then select Help and Support IMPORTANT Reset does not provide backups of your information Before using Reset back up any personal information you wish to retain If Windows recovery steps are not working and the system is not responding use these steps to start Re...

Страница 146: ...ur PC 7 Follow the on screen instructions Recovery using Windows operating system media purchased separately To order a Windows operating system DVD contact support Go to http www hp com support select your country or region and follow the on screen instructions CAUTION Using Windows operating system media completely erases the hard drive contents and reformats the hard drive All files that you ha...

Страница 147: ...tware programs create system restore points A system restore point is a snapshot of certain hard drive contents saved by Windows System Restore at a specific time A system restore point contains information that Windows uses such as registry settings Windows creates a system restore point for you automatically during a Windows update and during other system maintenance such as a software update se...

Страница 148: ... in the recovery disc set depends on your computer model typically 3 to 6 DVDs The Recovery Media Creation program tells you the specific number of blank discs needed to make the set If you are using a USB flash drive the program will tell you the size of the drive required to store all the data minimum of 8 GB NOTE The process of creating recovery media is lengthy You can quit the process at any ...

Страница 149: ...covery Disc Creator The recovery discs allow you to reinstall your original operating system as well as select drivers and applications if the hard drive becomes corrupted HP Recovery Disc Creator creates two kinds of recovery discs Windows 7 operating system DVD Installs the operating system without additional drivers or applications Driver Recovery DVD Installs specific drivers and applications ...

Страница 150: ...een shot of your settings The screen shot can be a time saver if you have to reset your preferences When backing up to discs number each disc after removing it from the drive NOTE For detailed instructions on various backup and restore options perform a search for these topics in Help and Support To access Help and Support select Start Help and Support NOTE You may be prompted by User Account Cont...

Страница 151: ...overy program See System Restore on page 140 You must choose one of the following methods to perform a System Recovery Recovery image Run System Recovery from a recovery image stored on your hard disk drive The recovery image is a file that contains a copy of the original factory shipped software To perform a System Recovery from a recovery image see System Recovery when Windows is responding on p...

Страница 152: ... data and programs you created or installed If Windows is not responding but the computer is working follow these steps to perform a System Recovery 1 Turn off the computer If necessary press and hold the power button until the computer turns off 2 Disconnect all peripheral devices from the computer except the monitor keyboard and mouse 3 Press the power button to turn on the computer 4 As soon as...

Страница 153: ...ecovery disc do so 9 When Recovery Manager is finished remove the recovery disc or the recovery USB flash drive from the system 10 Click Finish to restart the computer Using HP Recovery Disc operating system discs select models only Use the steps provided in this section if you used HP Recovery Disc Creator to create a Windows 7 operating system DVD and a Driver Recovery DVD If you created recover...

Страница 154: ...o select the boot menu and press Enter Use the arrow keys to select the location where the recovery DVD is inserted Press Enter to boot from that device 3 When prompted press any keyboard key 4 Follow the on screen instructions 5 Click Next 6 Select Install now 7 Follow the on screen instructions After the repair is completed 1 Eject the Windows 7 operating system DVD and then insert the Driver Re...

Страница 155: ...ptional equipment Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object NOTE The lifetime of the lithium battery can be extended by plugging the computer into a live AC wall socket The lithium battery is only used when the computer is NOT connected to AC power HP encourages customers to recycle used electronic hardware HP...

Страница 156: ...n positive side up The battery holder automatically secures the battery in the proper position Type 2 a To release the battery from its holder squeeze the metal clamp that extends above one edge of the battery When the battery pops up lift it out 1 b To insert the new battery slide one edge of the replacement battery under the holder s lip with the positive side up Push the other edge down until t...

Страница 157: ...he following steps to complete this procedure 8 Replace the access panel 9 Plug in the computer and turn on power to the computer 10 Reset the date and time your passwords and any special system setups using Computer Setup 11 Lock any security devices that were disengaged when the access panel was removed 147 ...

Страница 158: ...cy responsible for evaluation in the country where the power cord set will be installed 2 The power cord set must have a minimum current capacity of 10A 7A Japan only and a nominal voltage rating of 125 or 250 volts AC as required by each country s power system 3 The diameter of the wire must be a minimum of 0 75 mm2 or 18AWG and the length of the cord must be between 1 8 m 6 feet and 3 6 m 12 fee...

Страница 159: ... set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country where it will be used 2 The flexible cord must be Type SVT or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15A 125V or NEMA 6 15P 15A 250V configuration 3 Appliance coupler flexible cord and wall plug must bear ...

Страница 160: ...0 ft above sea level no direct sustained sunlight Maximum rate of change is 10 C Hr The upper limit may be limited by the type and number of options installed Relative Humidity noncondensing Operating Nonoperating 38 7 C max wet bulb 10 90 5 95 10 90 5 95 Maximum Altitude unpressurized Operating Nonoperating 10 000 ft 30 000 ft 3048 m 9144 m Power Supply Operating Voltage Range Rated Voltage Range...

Страница 161: ...nput Current 4A 1 This system utilizes an active power factor corrected power supply This allows the system to pass the CE mark requirements for use in the countries of the European Union The active power factor corrected power supply also has the added benefit of not requiring an input voltage range select switch Microtower specifications 151 ...

Страница 162: ...omputer 21 mouse 22 safety precautions 21 CMOS backing up 128 clearing and resetting 130 computer cleaning 21 country power cord set requirements 149 Customer Support 73 D DIMMs See memory disassembly preparation microtower 26 DisplayPort cable spare part number 10 14 DMS 59 to dual DVI cable spare part number 10 14 DMS 59 to dual VGA cable spare part number 10 14 Driver Recovery DVD creating 139 ...

Страница 163: ...31 problems 103 specifications 31 memory modules spare part number 9 14 31 microtower access panel spare part number 8 16 disassembly preparation 26 fan removal and replacement 58 fan spare part number 11 14 front bezel spare part number 8 16 front I O assembly spare part number 10 16 front USB panel removal and replacement 51 power supply removal and replacement 59 power supply spare part number ...

Страница 164: ... microtower system board 62 removing battery 145 microtower 2 5 inch hard drive 47 microtower 3 5 inch hard drive 47 microtower 5 25 inch optical drive 42 microtower access panel 27 microtower bezel blanks 29 microtower expansion card 33 microtower front bezel 28 microtower media card reader 44 resetting CMOS 128 password jumper 128 restoring the hard drive Windows 135 restoring the hard drive Win...

Страница 165: ...8 steps for creating recovery USB flash drive 138 System Recovery 141 System Recovery using recovery media 142 System Restore 140 Windows 7 operating system discs using for restore 143 Windows 7 operating system DVD creating 139 using for restore 143 Windows 7 operating system media creating 139 Windows 8 backup and restore 134 Driver Recovery media 136 f11 recovery 135 hard drive recovery 135 ope...

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