Factory data reset
Resetting with your tablet turned on
If your tablet starts normally, and if you are able to sign in to the owner account (the first account added to
the tablet), follow the steps in this section.
To reset all settings and delete all data on your tablet:
1.
Swipe down twice from the top edge, and then touch the Settings icon
.
2.
Under Personal, touch Back up & reset.
3.
Touch Factory data reset.
CAUTION:
All data saved on your tablet is deleted when you perform a factory reset. All apps are
uninstalled. It may be possible to restore data in your email account. Back up all important files with an
external storage device or to the cloud using one of several commercially available solutions, before
resetting your tablet.
4.
Touch RESET TABLET.
5.
If you set a lock screen password for your tablet, enter your password when prompted.
6.
Touch ERASE EVERYTHING to begin the reset.
The tablet turns off. When the reset is complete, the tablet starts.
Resetting with your tablet without the operating system
If your tablet does not start normally, or if you do not remember the lock screen password, you can reset the
tablet without turning it on.
CAUTION:
All data saved on your tablet is deleted when you perform a factory reset. All apps are
uninstalled, but it may be possible to restore data in your email account. Back up all important files with an
external storage device or to the cloud using one of several commercially available solutions, before resetting
the tablet.
NOTE:
The touch screen is disabled when the tablet is in recovery mode. Use the volume up (+) and volume
down (-) buttons to navigate up or down in the Recovery menu.
1.
Charge the tablet for at least half an hour, and then disconnect the AC adapter from the tablet.
2.
If a microSD card is installed in the tablet, remove the card before resetting the tablet.
3.
With the tablet turned off, press and hold the power button and the volume up (+) button at the same
time.
4.
When the Recovery menu appears, use the volume up (+) and volume down (-) buttons to highlight wipe
data/factory reset.
5.
Press the power button to select.
The screen displays Confirm wipe of all user data? THIS CAN NOT BE UNDONE.
6.
Use the volume up (+) and volume down (-) buttons to highlight Yes -- delete all user data.
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Chapter 7 Backing up and recovering your data
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