10
2
Use the Help and Support Center for help with hardware and software questions. Click
Start
, and
then click
Help and Support
. The Help and Support Center provides useful troubleshooting
information and includes the following:
•
E-mail support.
•
HP Real Time Chat with qualified support specialists.
•
Support phone numbers.
3
If you think you have a hardware issue, before calling the Customer Care Center, run the
hardware diagnostic tools that are preinstalled on your computer. Click
Start
,
All Programs
,
PC Help & Tools
, and then click
Hardware Diagnostic Tools
.
4
For help online, go to the HP Customer Care Center Web site at:
http://www.hp.com/support
5
If you have not solved the problem, first, call your computer retailer, or second, call the
HP Customer Care Center at:
Australia:
New Zealand:
HP:
1300 721 147 HP: 0 800 441 147
Compaq:
1300 888 423
Compaq:
0 800 113 694
Hours: Mon.–Fri. 10 a.m.–9 p.m., Hours: Mon.–Fri. 10 a.m.–9 p.m.,
Sat.–Sun. 10 a.m.–4 p.m. (local time) Sat.–Sun. 10 a.m.–4 p.m. (local time)
Hong Kong SAR:
2802 4098
Pakistan:
Call your retailer.
Macau SAR:
0800-366
Philippines:
(2) 867-3551
Hours: Mon.–Fri. 9 a.m.–6 p.m., Hours: Mon.–Fri. 8:30 a.m.–5:30 p.m., Sat. 9 a.m.–1 p.m.
Sat. 8:30 a.m.–12:30 p.m.
India: Singapore:
6272 5300
(Toll Free)
1-800-114772
Hours: Mon.–Fri. 8:30 a.m.–9:30 p.m., (Toll)
0124 2346992
Sat. 8:30 a.m.–12:30 p.m. (SMS Only)
9350623861
Sri Lanka:
Call your retailer.
Hours: Mon.–Sat. 9 a.m.–9 p.m.
Thailand:
(2) 353-9000
Hours are subject to change without notice. Hours: Mon.–Fri. 8:30 a.m.–5:30 p.m.,
Indonesia:
(21) 350-3408
Sat. 8:30 a.m.–12:30 p.m. Hours: Mon.–Fri. 8 a.m.–5 p.m.
Vietnam:
Call your retailer.
Malaysia:
1800 88 8588
Hours: Mon.–Fri. 8:30 a.m.–9:30 p.m., Sat. 8:30 a.m.–12:30 p.m.
To Our Valued Customer
Congratulations on your decision to purchase a desktop computer! During development, the computer
must pass extensive quality tests to meet the rigorous standards that have made us famous for quality
and reliability.
