Service Level One:
Service Level One:
Service Level One:
Service Level One:
Installation & Start-up
Installation & Start-up
Installation & Start-up
Installation & Start-up
Implementation services for the OpenView Storage Area Manager Suite of products, including Storage Provisioner
Assistance with setting up product to meet reporting needs
Installation, configuration, testing, documenting, and demonstrating the SAM software.
Option to install or upgrade SAN Management Appliance
Service Level Two:
Service Level Two:
Service Level Two:
Service Level Two:
Consulting
Consulting
Consulting
Consulting
Additional tailoring and integration of storage management solution to meet your business needs for storage
management
Project management, design activities, tailored implementation, testing and knowledge transfer.
Service Level Three:
Service Level Three:
Service Level Three:
Service Level Three:
Integration
Integration
Integration
Integration
Integration of storage management solution into overall IT management application, such as HP OpenView
Analysis of storage need
Survey of business and process needs relative to storage
Design of storage management solution that will meet these needs
QuickSpecs
HP OpenView Storage Area Manager (SAM) 3.1
HP OpenView Storage Area Manager (SAM) 3.1
HP OpenView Storage Area Manager (SAM) 3.1
HP OpenView Storage Area Manager (SAM) 3.1
Software Product Services
DA - 11460 Worldwide — Version 15 — June 9, 2004
Page 11
