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10 Backing up, restoring, and recovering

This chapter provides information about the following processes:

●

Creating recovery media and backups

●

Restoring and recovering your system

Creating recovery media and backups

After you successfully set up the computer, create HP Recovery media. This step creates a

backup of the HP Recovery partition on the computer. The backup can be used to reinstall the

original operating system in cases where the hard drive is corrupted or has been replaced.
HP Recovery media you create will provide the following recovery options:

●

System Recovery—Reinstalls the original operating system and the programs that were

installed at the factory.

●

Minimized Image Recovery—Reinstalls the operating system and all hardware-related

drivers and software, but not other software applications.

●

Factory Reset—Restores the computer to its original factory state by deleting all

information from the hard drive and re-creating the partitions. Then it reinstalls the

operating system and the software that was installed at the factory.

See

Creating HP Recovery media on page 49

Use the Windows tools to create system restore points and create backups of personal

information. For more information and steps, see Help and Support. From the Start screen, type

help

, and then select Help and Support.

Creating HP Recovery media

HP Recovery Manager is a software program that offers a way to create recovery media after you

successfully set up the computer. HP Recovery media can be used to perform system recovery if the

hard drive becomes corrupted. System recovery reinstalls the original operating system and the

software programs installed at the factory, and then configures the settings for the programs. HP

Recovery media can also be used to customize the system or restore the factory image if you replace

the hard drive.

●

Only one set of HP Recovery media can be created. Handle these recovery tools carefully, and

keep them in a safe place.

●

HP Recovery Manager examines the computer and determines the required storage capacity for

the blank USB flash drive or the number of blank DVD discs that will be required.

●

To create recovery discs, your computer must have an optical drive with DVD writer capability,

and you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do

not use rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE

(rewritable Blu-ray) discs; they are not compatible with HP Recovery Manager software. Or

instead you can use a high-quality blank USB flash drive.

●

If your computer does not include an integrated optical drive with DVD writer capability, but you

would like to create DVD recovery media, you can use an external optical drive (purchased

Creating recovery media and backups 49

Содержание Notebook computer

Страница 1: ...User Guide ...

Страница 2: ...tures that are common to most models Some features may not be available on your computer Not all features are available in all editions of Windows This computer may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows functionality Go to http www microsoft com for details To obtain the latest information in this guide contact support For U...

Страница 3: ...other hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to come into contact with the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for ...

Страница 4: ...iv Safety warning notice ...

Страница 5: ...ottom 12 Labels 12 3 Connecting to a network 14 Connecting to a wireless network 14 Using the wireless controls 14 Using the wireless button 14 Using operating system controls 14 Sharing data and drives and accessing software 15 Using a WLAN 15 Using an Internet service provider 15 Setting up a WLAN 16 Configuring a wireless router 16 Protecting your WLAN 16 Connecting to a WLAN 17 Using Bluetooth...

Страница 6: ...pinch zoom 26 2 finger click 27 Rotating select models only 27 Flicking select models only 28 Edge swipes 28 Right edge swipe 28 Left edge swipe 29 Top edge swipe 29 Using the keyboard and mouse 30 Using the keys 30 Using the action keys 30 Using Windows shortcut keys 31 Using the hot keys 31 6 Managing power 32 Initiating Sleep and Hibernation 32 Manually initiating and exiting Sleep 33 Manually ...

Страница 7: ...9 Cleaning the display All in Ones or Notebooks 39 Cleaning the sides or cover 40 Cleaning the TouchPad keyboard or mouse 40 Traveling with or shipping your computer 40 8 Securing your computer and information 42 Using passwords 42 Setting Windows passwords 43 Setting Setup Utility BIOS passwords 43 Using Internet security software 43 Using antivirus software 44 Using firewall software 44 Installi...

Страница 8: ...d backups 49 Creating HP Recovery media 49 Restore and recovery 50 Recovering using HP Recovery Manager 51 What you need to know 51 Using the HP Recovery partition select models only 51 Using HP Recovery media to recover 52 Changing the computer boot order 52 Removing the HP Recovery partition 52 11 Specifications 53 Input power 53 Operating environment 53 12 Electrostatic Discharge 54 Index 55 vi...

Страница 9: ...Store app 2 Select HP Picks to view all the available apps 3 Select the app you want to download and then follow the on screen instructions When the download is complete the app appears on the All apps screen Best practices To get the most out of your smart investment after you set up and register the computer we recommend the following steps If you haven t already done so connect to a wired or wi...

Страница 10: ...y using an HDMI cable on page 22 You know that you can listen to music on the computer But did you know that you can also stream live radio to the computer and listen to music or talk radio from all over the world See Using audio on page 21 Use the TouchPad and the new Windows touch gestures for smooth control of images and pages of text See Using the TouchPad and gestures on page 24 2 Chapter 1 S...

Страница 11: ...elect User guides or Go to http www hp com ergo Proper workstation setup Guidelines for posture and work habits that increase your comfort and decrease your risk of injury Electrical and mechanical safety information Regulatory Safety and Environmental Notices To access this guide From the Start screen type support and then select the HP Support Assistant app Important regulatory notices including...

Страница 12: ...ingapore 911507 When you request a printed copy of your warranty please include your product number warranty period found on your service label name and postal address IMPORTANT Do NOT return your HP product to the addresses above For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact_us html 4 Chapter 1 Starting right ...

Страница 13: ...and Security select System and then click Device Manager in the left column A list displays all the devices installed on your computer To find out information about system hardware components and the system BIOS version number press fn esc Locating software To find out what software is installed on your computer From the Start screen click the down arrow in the lower left corner of the screen Find...

Страница 14: ...optional video or audio device such as a high definition television any compatible digital or audio component or a high speed HDMI device 4 RJ 45 network jack Connects a network cable 5 USB 3 0 port Each USB 3 0 port connects an optional USB device such as a keyboard mouse external drive printer scanner or USB hub 6 USB 2 0 port Each USB 2 0 port connects an optional USB device such as a keyboard ...

Страница 15: ...ort and then select the HP Support Assistant app NOTE When a device is connected to the jack the computer speakers are disabled NOTE Be sure that the device cable has a 4 conductor connector that supports both audio out headphone and audio in microphone 8 Memory card reader Reads optional memory cards that store manage share or access information To insert a card Hold the card label side up with c...

Страница 16: ...era and then select Camera from the list of applications 4 Webcam light On The webcam is in use 5 WLAN antennas 1 Sends and receive wireless signals to communicate with wireless local area networks WLANs The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the...

Страница 17: ... or activates items on the screen NOTE The TouchPad also supports edge swipe gestures For more information see Edge swipes on page 28 2 Left TouchPad button Functions like the left button on an external mouse 3 Right TouchPad button Functions like the right button on an external mouse Top 9 ...

Страница 18: ... exit Hibernation CAUTION Pressing and holding down the power button will result in the loss of unsaved information If the computer has stopped responding and Windows shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer To learn more about your power settings see your power options From the Start screen type power select Power and...

Страница 19: ...sed in combination with the spacebar or the esc key 3 Windows key Returns you to the Start screen from an open app or the Windows desktop NOTE Pressing the Windows key again will return you to the previous screen 4 Action keys Execute frequently used system functions NOTE On select models the f5 action key turns the radiance backlight keyboard feature off or on Top 11 ...

Страница 20: ...mation you may need when you troubleshoot system problems or travel internationally with the computer IMPORTANT All laser etched labels described in this section will be located on the bottom of your computer Service label Provides important information to identify your computer When contacting support you will probably be asked for the serial number and possibly for the product number or the mode...

Страница 21: ...er select models only Regulatory label s Provide s regulatory information about the computer Wireless certification label s Provide s information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use Labels 13 ...

Страница 22: ...untries Bluetooth device select models only Creates a personal area network PAN to connect to other Bluetooth enabled devices such as computers phones printers headsets speakers and cameras In a PAN each device communicates directly with other devices and devices must be relatively close together typically within 10 meters approximately 33 feet of each other For more information about wireless tec...

Страница 23: ...e advanced sharing settings to set sharing options for privacy network discovery file and printer sharing or other network options Using a WLAN With a WLAN device you can access a wireless local area network WLAN which is composed of other computers and accessories that are linked by a wireless router or a wireless access point NOTE The terms wireless router and wireless access point are often use...

Страница 24: ...SP Configuring a wireless router For help in configuring a wireless router see the information provided by your router manufacturer or your ISP NOTE It is recommended that you initially connect your new wireless computer to the router by using the network cable provided with the router When the computer successfully connects to the Internet disconnect the cable and access the Internet through your...

Страница 25: ...ight click the network status icon and then select Open Network and Sharing Center Click Set up a new connection or network A list of options is displayed allowing you to manually search for and connect to a network or to create a new network connection 6 Follow the on screen instructions to complete the connection After the connection is made place the mouse pointer over the network status icon i...

Страница 26: ...cting to a LAN requires an 8 pin RJ 45 network cable To connect the network cable follow these steps 1 Plug the network cable into the network jack 1 on the computer 2 Plug the other end of the network cable into a network wall jack 2 or router NOTE If the network cable contains noise suppression circuitry 3 which prevents interference from TV and radio reception orient the circuitry end of the ca...

Страница 27: ...onitor projector or TV or speakers and headphones Multimedia features Here are some of the entertainment features on your computer Component Description 1 Internal microphone 1 Records sound 2 Webcam Records video and captures photographs Some models allow you to video conference and chat online using streaming video From the Start screen type camera and then select Camera from the list of applica...

Страница 28: ...tal Notices To access this guide from the Start screen type support and then select the HP Support Assistant app NOTE When a device is connected to the jack the computer speakers are disabled NOTE Be sure that the device cable has a 4 conductor connector that supports both audio out headphone and audio in microphone 8 Memory card reader Reads optional memory cards that store manage share or access...

Страница 29: ...and then select the HP Support Assistant app Connecting a microphone To record audio connect a microphone to the microphone jack on the computer For best results when recording speak directly into the microphone and record sound in a setting free of background noise Connecting headphones and microphones You can connect wired headphones or headsets to the audio out headphone audio in microphone jac...

Страница 30: ... not connected to a network Some computers also have a high definition multimedia interface HDMI port which allows you to connect a high definition monitor or TV IMPORTANT Be sure that the external device is connected to the correct port on the computer using the correct cable Check the device manufacturer s instructions Connecting video devices by using an HDMI cable NOTE To connect an HDMI devic...

Страница 31: ...on Under Display select Adjust screen resolution Setting up HDMI audio HDMI is the only video interface that supports high definition video and audio After you connect an HDMI TV to the computer you can then turn on HDMI audio by following these steps 1 From the Windows desktop right click the Speakers icon in the notification area at the far right of the taskbar and then select Playback devices 2...

Страница 32: ...on the keyboard to perform routine tasks Using the TouchPad and gestures The TouchPad allows you to navigate the computer screen and control the pointer by using simple finger movements You can customize the touch gestures by changing settings button configurations click speed and pointer options You can also view demonstrations of TouchPad gestures From the Start screen type control panel select ...

Страница 33: ...n on screen selection use the tap function on the TouchPad Point to an item on the screen and then tap one finger on the TouchPad zone to make a selection Double tap an item to open it Using the TouchPad and gestures 25 ...

Страница 34: ...rag them up down left or right 2 finger pinch zoom 2 finger pinch zoom allows you to zoom out or in on images or text Zoom out by placing two fingers apart on the TouchPad zone and then moving your fingers together Zoom in by placing two fingers together on the TouchPad zone and then moving your fingers apart 26 Chapter 5 Navigating the screen ...

Страница 35: ...select models only Rotating allows you to turn items such as photos Point to an object and then anchor the forefinger of your left hand in the TouchPad zone Using your right hand slide your forefinger in a sweeping motion from 12 o clock to 3 o clock To reverse the rotation move your forefinger from 3 o clock to 12 o clock NOTE Rotate is intended for specific apps where you can manipulate an objec...

Страница 36: ...in a light quick motion up down left or right Edge swipes Edge swipes allow you to perform tasks such as changing settings and finding or using apps Right edge swipe The right edge swipe reveals the charms which let you search share start apps access devices or change settings Swipe your finger gently from the right edge to reveal the charms 28 Chapter 5 Navigating the screen ...

Страница 37: ...r gently from the left edge of the TouchPad Top edge swipe The top edge swipe displays app command options that allow you to customize apps IMPORTANT When an app is active the top edge gesture varies depending on the app Gently swipe your gently from the top edge to reveal the app command options Using the TouchPad and gestures 29 ...

Страница 38: ...enabled at the factory You can disable this feature in Setup Utility BIOS See Using Setup Utility BIOS and HP PC Hardware Diagnostics UEFI on page 46 for instructions on opening Setup Utility BIOS and then follow the instructions at the bottom of the screen After you have disabled the action key feature you can still perform each function by pressing the fn key in combination with the appropriate ...

Страница 39: ...t track of an audio CD or the next section of a DVD or a BD f12 Suspends the computer s wireless signal Using Windows shortcut keys Windows provides shortcuts so that you can perform actions quickly Press the Windows key alone or in combination with a specific key to perform a designated action For commonly used shortcuts use the Windows Basics guide Using the hot keys A hot key is a combination o...

Страница 40: ...ur work very quickly You can also initiate Sleep manually For more information see Manually initiating and exiting Sleep on page 33 Hibernation The Hibernation state is automatically initiated if the battery reaches a critical level In the Hibernation state your work is saved to a hibernation file and the computer powers down NOTE You can manually initiate Hibernation See Manually initiating and e...

Страница 41: ...e click Choose what the power button does 3 Click Change Settings that are currently unavailable 4 In the When I press the power button area select Hibernate 5 Click Save changes When the computer exits Hibernation the power lights turn on and your work returns to the screen NOTE If you have set a password to be required on wakeup you must enter your Windows password before your work will return t...

Страница 42: ... running on the computer screen brightness external devices connected to the computer and other factors Factory sealed battery To monitor the status of your battery or if the battery is no longer holding a charge run Battery Check in Help and Support To access battery information from the Start screen type support select the HP Support Assistant app and then select Battery and performance If Batte...

Страница 43: ...eter see Using the power meter and power settings on page 34 The computer takes the following actions for a critical battery level If Hibernation is disabled and the computer is on or in the Sleep state the computer remains briefly in the Sleep state and then shuts down and loses any unsaved information If Hibernation is enabled and the computer is on or in the Sleep state the computer initiates H...

Страница 44: ... to a disc select models only When running Disk Defragmenter on computers with internal hard drives When performing a backup or recovery When you connect the computer to external AC power The battery begins to charge The screen brightness increases The power meter icon on the Windows desktop changes appearance When you disconnect external AC power the following events occur The computer switches t...

Страница 45: ...B or video port When the computer will be unused and disconnected from external power for an extended period Although you can turn off the computer with the power button the recommended procedure is to use the Windows Shut down command NOTE If the computer is in the Sleep state or in Hibernation you must first exit Sleep or Hibernation before shutdown is possible by briefly pressing the power butt...

Страница 46: ... down the computer Disk Defragmenter consolidates or physically reorganizes the fragmented files and folders on the hard drive so that the system can run more efficiently NOTE It is not necessary to run Disk Defragmenter on solid state drives After you start Disk Defragmenter it works without supervision However depending on the size of your hard drive and the number of fragmented files Disk Defra...

Страница 47: ...loth without oil Static free cloth wipes CAUTION Avoid strong cleaning solvents that can permanently damage your computer If you are not sure that a cleaning product is safe for your computer check the product contents to make sure that ingredients such as alcohol acetone ammonium chloride methylene chloride and hydrocarbons are not included in the product Fibrous materials such as paper towels ca...

Страница 48: ...rive Remove all discs and all external media cards such as memory cards from the computer Turn off and then disconnect all external devices Shut down the computer Take along a backup of your information Keep the backup separate from the computer When traveling by air carry the computer as hand luggage do not check it in with the rest of your luggage CAUTION Avoid exposing a drive to magnetic field...

Страница 49: ...er requirements for each location in which you plan to use the computer Voltage frequency and plug configurations vary WARNING To reduce the risk of electric shock fire or damage to the equipment do not attempt to power the computer with a voltage converter kit sold for appliances Traveling with or shipping your computer 41 ...

Страница 50: ...o secure your computer information and to protect online transactions Several types of passwords can be set For example when you set up your computer for the first time you were asked to create a user password to secure your computer Additional passwords can be set in Windows or in the HP Setup Utility BIOS that is preinstalled on your computer You may find it helpful to use the same password for ...

Страница 51: ...uter If you forget your power on password you cannot turn on or restart the computer NOTE The administrator password can be used in place of the power on password NOTE A power on password is not revealed as it is set entered changed or deleted To set change or delete an administrator or power on password in Setup Utility BIOS 1 To start Setup Utility BIOS turn on or restart the computer quickly pr...

Страница 52: ...your home network to protect all the computers on the network When a firewall is installed on a system all data sent to and from the system is monitored and compared with a set of user defined security criteria Any data that does not meet those criteria is blocked Installing software updates HP Microsoft Windows and third party software installed on your computer should be regularly updated to cor...

Страница 53: ...ing on page 49 Using an optional security cable lock A security cable lock which is purchased separately is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen Security cable locks are only one of several methods that should be employed as part of a complete security solution to help maximize theft protection The security cable slot on your computer m...

Страница 54: ...ost BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the ...

Страница 55: ...creen instructions to download your selection to the hard drive If the update is more recent than your BIOS make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update NOTE If you connect your computer to a network consult the network administrator before installing any software updates es...

Страница 56: ...BIOS 2 When the diagnostic tool opens click the type of diagnostic test you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostic test press esc Downloading HP PC Hardware Diagnostics UEFI to a USB device NOTE Instructions for downloading HP PC Hardware Diagnostics UEFI are provided in English only 1 Go to http www hp com 2 Click Support Drivers and then clic...

Страница 57: ...p and then select Help and Support Creating HP Recovery media HP Recovery Manager is a software program that offers a way to create recovery media after you successfully set up the computer HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted System recovery reinstalls the original operating system and the software programs installed at the factory and then ...

Страница 58: ...em Choose the method that best matches your situation and level of expertise Windows offers several options for restoring from backup refreshing the computer and resetting the computer to its original state For more information and steps see Help and Support From the Start screen type help and then select Help and Support If you need to correct a problem with a preinstalled application or driver u...

Страница 59: ...ly allows System Recovery and Minimized Image Recovery What you need to know HP Recovery Manager recovers only software that was installed at the factory For software not provided with this computer you must either download the software from the manufacturer s website or reinstall the software from the media provided by the manufacturer Recovery through HP Recovery Manager should be used as a fina...

Страница 60: ... can change the computer boot order which is the order of devices listed in BIOS where the computer looks for startup information You can change the selection for an optical drive or a USB flash drive To change the boot order 1 Insert the HP Recovery media you created 2 Restart the computer quickly press esc and then press f9 for boot options 3 Select the optical drive or USB flash drive you want ...

Страница 61: ...ng specifications Operating voltage and current varies by platform Input power Rating Operating voltage and current 19 V dc 2 1 A 40 W DC plug of external HP power supply NOTE This product is designed for IT power systems in Norway with phase to phase voltage not exceeding 240 V rms NOTE The computer operating voltage and current can be found on the system regulatory label Operating environment Fa...

Страница 62: ...rmation observe these precautions If removal or installation instructions direct you to unplug the computer first be sure that it is properly grounded and then remove the cover Keep components in their electrostatic safe containers until you are ready to install them Avoid touching pins leads and circuitry Handle electronic components as little as possible Use nonmagnetic tools Before handling com...

Страница 63: ...ide 6 top 9 connecting to a WLAN 17 connector power 6 corporate WLAN connection 17 critical battery level 35 critical security updates installing 44 D deleted files restoring 50 Disk Cleanup software 38 Disk Defragmenter software 38 E electrostatic discharge 54 esc key identifying 11 external AC power using 36 F firewall software 44 fn key identifying 11 31 Fun things to do 2 H HDMI configuring au...

Страница 64: ...y media 50 recovery media creating 49 creating using HP Recovery Manager 50 recovery partition removing 52 regulatory information regulatory label 13 wireless certification labels 13 restore Windows File History 50 RJ 45 network jack identifying 6 rotating TouchPad gesture 27 S scrolling TouchPad gesture 26 security cable lock installing 45 security cable slot identifying 6 security wireless 16 se...

Страница 65: ...ssistant software 14 wireless button 14 wireless certification label 13 wireless controls button 14 operating system 14 Wireless Assistant software 14 wireless network WLAN connecting 17 corporate WLAN connection 17 equipment needed 16 functional range 17 public WLAN connection 17 security 16 using 15 wireless network securing 45 WLAN antennas identifying 8 WLAN device 13 15 WLAN label 13 Index 57...

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