HP LaserJet P3005 Series, Руководство пользователя

Страница: 50 / 58

44 Using the Other Links as a resource ENWW
hp instant support
Hewlett-Packard Company offers hp instant support, an Internet-based support system that
collects diagnostic information from your product and matches it with the HP information
database. At hp instant support, you can find intelligent solutions that help you resolve problems
quickly and easily.
How hp instant support works
Information is gathered from your product and securely transmitted to Hewlett-Packard
Company when you click
hp instant support . The hp instant support Web site reads the product
data to analyze the product’s current status. The Web site creates a customized Web page that
appears in the browser window and contains easy-to-follow text and visual aids. The hp instant
support Web site also directs you to additional services that are available for your product.
Before any of the product data is sent to Hewlett-Packard for analysis, you can view all of the
information (for example, the serial number, error conditions, and product status) that will be
forwarded. Hewlett-Packard treats this information as confidential.
Information you can get from hp instant support
The hp instant support Web site provides these tools for troubleshooting and for maintenance:
●
Firmware and software updates.
●
Troubleshooting for recent events that are listed on the Event Log. For example, the product
might show a jam as the most recent event listed in the event Log. The hp instant support
Web site detects the event and provides troubleshooting information for the jam.
●
Support packs.
●
Product documentation, such as user guides and getting started guides.
Order Supplies
The Order Supplies link connects you to a Web page that facilitates your online ordering of
supplies from a reseller of your choice. The supplies that you need are preselected. You can
change quantities or select additional items. Your items are added to the shopping cart, ready for
checkout, ensuring that the correct supplies are ordered through your selected reseller.