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ENWW

Product Support

45

Product Support

The

Product Support

link connects you to a Web page that brings together a comprehensive

menu of support resources that business people need. From this Web page, you can accomplish
these tasks and more:

●

Find a list of HP products at one site: computers, workstations, servers, storage devices,
printer, scanners, digital imaging, and mobile devices.

●

Obtain technical support. Solve a problem; find information to set up, install, and configure
your product; discover and use a product; maintain your product; upgrade and migrate your
product software and driver; and recycle products or dispose of them correctly.

●

Gain access to self-solve resources such as FAQs, user documentation, features and
specifications, and product-compatibility information.

●

Collaborate with HP and with your peers through discussion groups, e-mail support, and
phone support.

●

Use task-based navigation to identify the task area that you want to work on and quickly
discover related topics and tools.

In addition, you can find these features: hot topics, a subscription center, product rebate offers
and other announcements, and training and education opportunities.

Show Me How

The

Show Me How

link connects you to a Web page that provides step-by-step instructions for

performing specific tasks on your HP product. The following information is available:

●

Clear jams

●

Load trays

●

Load special media

●

Print both sides

●

Supported paper

●

More Help

You can also print these instructions from the

Configure Device

page on the

Settings

tab. For

more information, see

“Using the menus on the Configure Device screen” on page 21

.

My Service Provider and My Service Contract

The

My Service Provider

and the

My Service Contract

links appear only if they have been

created (and perhaps renamed) by the service provider in the Other Links screen on the

Settings

tab. The link can then be clicked by any user to get information about the service

provider and the service contract. The information, which can be up to 50 characters long, is
stored in the permanent storage of the product.

When these links have been created, the appearance of the

Other Links

box changes to include

the new links, as shown in the following illustration.

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Содержание LaserJet P3005 Series

Страница 1: ...HP LaserJet P3005 Series printers HP Embedded Web Server User Guide ...

Страница 2: ......

Страница 3: ...HP Embedded Web Server User Guide ...

Страница 4: ...ducts and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein EWS v 8 0 Edition 3 8 2005 Trademark Credits Adobe and PostScript are trademarks of Adobe Systems Incorporated Linux is a U S regis...

Страница 5: ...he product from the Settings screens Configure Device 20 Using the menus on the Configure Device screen 21 E mail Server 21 Configuring outgoing e mail 22 Configuring incoming e mail 22 Alerts 23 Using the Alerts screen with a product 24 Sending e mail commands to the product 29 AutoSend 31 Security 33 Edit Other Links 34 Adding a link 35 Removing a link 35 Device Information 36 Language 37 Date T...

Страница 6: ...iv ENWW ...

Страница 7: ...e that is loaded on a network server The advantage of an embedded Web server is that it provides an interface to the product that anyone who has a network connected computer and a standard Web browser can open and use No special software needs to be installed or configured With the HP Embedded Web Server you can view product status information change settings and manage the product at your compute...

Страница 8: ...If you have a permanent storage device installed in your product such as a hard disk you can view set up and retain additional information Alerts Set up four different destination lists with up to 20 recipients on each of the four lists Without the permanent storage device you can send alerts to only four e mail addresses Other Links Add up to five additional links to the Web sites of your choice ...

Страница 9: ...the host name for example npi XXXXXX or a configured host name such as http www your_server com If you do not know the IP address for the product you can find it on the Configuration page See the user guide that came with your product to see how to print a Configuration page at the control panel Login and logoff The HP Embedded Web Server EWS has screens that can be used to view product informatio...

Страница 10: ...shown in the following illustration The appearance of the login screen might vary depending on your operating system and browser 2 Type admin for the user name type your password and then click OK To log off as an administrator Use the following procedure to log off 1 Click the Log Off link 2 To complete the logoff close the browser CAUTION If you do not close the browser the connection to the pro...

Страница 11: ...ettings that your IT administrator has established 1 2 5 6 4 3 Callout EWS screen feature Description More information Product name and IP address View the product name and Internet protocol IP address Tabs Information tab View information about the product You cannot configure the product using the screens on this tab See Viewing product status from the Information screens on page 7 Settings tab ...

Страница 12: ...s for your HP product Product Support Use specific product help from the HP Web site to solve a problem Show Me How Get step by step instructions for performing specific tasks on your HP product Log In Log Off Different for each type of user Log in as an IT administrator or service provider See Login and logoff on page 3 Screen Different on each menu Click a menu to show a screen See Viewing produ...

Страница 13: ...To configure the product through the EWS see Configuring the product from the Settings screens on page 19 The following are the Information screens Device Status page 8 Configuration Page page 10 Supplies Status page 12 Event Log page 13 Usage Page page 14 Device Information page 15 Control Panel page 16 Print page 17 Note Some products do not support all of these screens ...

Страница 14: ...nformation see Navigating through the HP Embedded Web Server on page 5 Status Shows the product status the same information that appears on the control panel display Control panel buttons Use these control panel buttons just as you would at the product To select which control panel buttons appear on this screen go to the Security screen on the Settings tab Supplies Shows the percentage of life rem...

Страница 15: ... for the input trays and output bins Change Settings Opens the Other Settings screen where you can change the paper type settings Capabilities Lists components that are installed in the product Callout Area on the screen Information or capability that the area provides 6 7 8 ...

Страница 16: ...settings help troubleshoot printer problems and verify the installation of optional accessories such as dual inline memory modules DIMMs or paper handling devices The following illustration and table describe how to use this screen 1 2 3 4 5 6 Note See the table on the following page for descriptions of the callouts in this illustration ...

Страница 17: ... that are installed such as printer command language PCL and PostScript PS and lists options that are installed in each DIMM slot and EIO slot Memory Lists the memory information PCL Driver Work Space DWS and resource saving information Security Lists the status of the control panel lock and disk write protect options Paper Trays and Options Lists the size and type of media that is specified for e...

Страница 18: ...information see Navigating through the HP Embedded Web Server on page 5 Order Supplies link Use this feature to connect to a Web page that facilitates online ordering of supplies from a reseller of your choice Black Printer Cartridge Shows the black cartridge part number states whether or not the Toner Low status has been reached and provides the number of pages that have been printed since the To...

Страница 19: ...ed Web Server on page 5 Number Lists the order in which the errors occurred The last error to occur has the highest number Page Count Lists the number of pages that had been printed from the product when the error occurred Event Shows the internal event code for each event Description or Personality Shows a brief description of some events Product Support link Provides access to the HP support Web...

Страница 20: ... number of duplexed pages The total is calculated by multiplying the sum of the print count values by the Units value The information on this screen can be used to determine how much toner or paper to keep on hand The following illustration and table describe how to use this screen 2 4 1 3 5 Note See the table on the following page for descriptions of the callouts in this illustration ...

Страница 21: ...the HP Embedded Web Server on page 5 Usage Totals equivalent Indicates the types of pages that have been printed the number of single sided pages that have been printed the number of duplexed pages that have been printed and the total number of pages that have been printed Units A unit is equal to a standard A4 size letter size page All other page sizes are referenced in relation to this standard ...

Страница 22: ...have a control panel the Control Panel screen shows the product control panel display as if you were standing at the product Because this view shows the product status it can help you troubleshoot problems with the product Note The appearance of the screen might vary depending on your product ...

Страница 23: ...obe Portable Document Format and TXT text The following illustration and table describe how to use this screen Note The Print screen and the Print menu on the left is available only if it has been configured to appear on the Security tab For more information see Security on page 33 1 2 3 4 Callout Area on screen Information or capability that the area provides EWS tabs and menus For more informati...

Страница 24: ...int a file from the Print screen 1 Select the file that you want to print by using one of the following options Click the button under Option 1 to browse to a file that you want to print or Type the address beginning with http in the Address field under Option 2 to print a file that is available over your intranet 2 Click Apply ...

Страница 25: ...duct from your computer The following are the Settings screens Configure Device page 20 E mail Server page 21 Alerts page 23 AutoSend page 31 Security page 33 Edit Other Links page 34 Device Information page 36 Language page 37 Date Time page 38 Wake Time page 39 Note Some products do not support all of these screens ...

Страница 26: ...orts 1 2 3 Callout Area on the screen Information or capability that the area provides EWS tabs and menus For more information see Navigating through the HP Embedded Web Server on page 5 Select a Menu SHOW ME HOW menu Print step by step instructions for performing specific tasks on your HP product INFORMATION menu Print product information pages which provide details about the product and its conf...

Страница 27: ...e user guide that came with your product Any changes are reflected on the Printer Status screen the Configuration Page screen and the Paper Handling menu E mail Server Use the E mail Server screen to configure e mail settings for outgoing and incoming e mail Use the settings on this screen to send and receive e mail messages including product alerts The following illustration table and procedures ...

Страница 28: ...mail configuration is the e mail address for the product For example if the POP3 mailbox account username is product and the POP3 server is hp com the product s e mail address is product hp com Note Each product that is configured for incoming mail must have its own POP3 mailbox account on your network s e mail server The POP3 mailbox accounts are typically configured by your organization s networ...

Страница 29: ...ive alerts about performing product maintenance loading the front or rear stapler and similar needs With a permanent storage device installed such as a hard disk you can create up to four different destination lists with up to 20 recipients on each list Without the permanent storage device you can send alerts to only four e mail addresses The following example is for a product that has a permanent...

Страница 30: ...To create a new destination list click New Destination List Or To modify an existing destination list click Edit next to the list that you want to modify Callout Area on the screen Information or capability that the area provides EWS tabs and menus For more information see Navigating through the HP Embedded Web Server on page 5 Destination list summary Lists the current selections for each destina...

Страница 31: ...ENWW Alerts 25 If a permanent storage device is installed the screen that appears looks similar to the following illustration ...

Страница 32: ...26 Configuring the product from the Settings screens ENWW ...

Страница 33: ...reshold value for the Tray Open alert to 10 minutes to allow someone to close the tray after loading the tray or clearing a jam 6 Select the attachments that you want to be included with your e mail alert messages These attachments can include Supplies Status Page Usage Page Configuration Page Event Log Page and XML Data Go to the Information tab to see examples of the pages The XML Data option sh...

Страница 34: ...k the Test button next to the destination list that you want to test The following window appears This illustration shows the screen from a system that has a permanent storage device installed If no permanent storage device is installed only one destination can be tested from this window 2 If you have a permanent storage device installed select the destinations that you want to test ...

Страница 35: ...sted in this chapter For more information see E mail Server on page 21 2 From your e mail program compose a message to the product by completing the following steps a In the To field type the product s e mail address The username combined with the product s domain name which is specified in the outgoing mail configuration is the e mail address for the product For example if the POP3 mailbox accoun...

Страница 36: ...ays in the network and your organization s mail server a response might take from 1 minute to several hours to arrive in your e mail program s Inbox If the To From and Subject fields are not correctly formatted in your e mail message the product does not send a message in response ...

Страница 37: ... you can add one e mail address The following example is for a product that does have a permanent storage device installed 1 3 4 2 6 5 Send to HP Hewlett Packard Online Privacy Statement Callout Area on the screen Information or capability that the area provides EWS tabs and menus For more information see Navigating through the HP Embedded Web Server on page 5 Enable AutoSend Select this check box...

Страница 38: ...mail addresses using the format that appears on the screen If you do not have a permanent storage device you can configure one e mail address 5 To send device configuration and supplies status information to HP select the Send to HP check box 6 Click Apply Send to HP Select this check box to send device configuration and supplies status information to HP on a regular basis The information will be ...

Страница 39: ...sword Set an administrator password to control who can gain access to the EWS Settings and Networking tabs After the password has been set users are prompted to type a password when they click the Log In link For more information see Login and logoff on page 3 Print Page Select to make the Print Page screen available in the Information tab Display On Device Status Page Select the control panel but...

Страница 40: ...ct Support have already been established The following illustration table and procedures describe how to use this screen Note With a permanent storage device installed you can add up to five additional links without the extra storage you can add one additional link 1 2 3 4 Callout Area on the screen Information or capability that the area provides EWS tabs and menus For more information see Naviga...

Страница 41: ...er error conditions and status is forwarded to HP Customer Care Hewlett Packard Company treats this information as confidential Order Supplies Connect to a Web page that facilitates online ordering of supplies from a reseller of your choice Product Support Gain access to specific product help from the HP Web site Show Me How Get step by step instructions for performing specific tasks on your HP pr...

Страница 42: ...the product The product IP address product name product model and serial number are also available on this screen Note If you make any changes on the Device Information screen click Apply to save the changes The information that is typed here appears on the Device Information screen that can be opened from the Information tab It also appears in e mail messages that are sent from the product This m...

Страница 43: ...changes 1 4 2 3 Callout Area on the screen Information or capability that the area provides EWS tabs and menus For more information see Navigating through the HP Embedded Web Server on page 5 View Pages in Browser Language this is the default Use this feature to detect which language is selected for your Web browser The HP Embedded Web Server screens appear in the same language View Pages in Print...

Страница 44: ...des EWS tabs and menus For more information see Navigating through the HP Embedded Web Server on page 5 Current Date and Current Time Shows the product date and time when the EWS was opened If either is incorrect an IT administrator can change the information at the product control panel Date Time Format Click this button to open a screen where you can select the date and time format Get Time Clic...

Страница 45: ...g Additionally to save energy the sleep delay can be set to turn the product off after a specific period of inactivity 1 2 3 Callout Area on the screen Information or capability that the area provides EWS tabs and menus For more information see Navigating through the HP Embedded Web Server on page 5 Wake Time Select one or more days on which to use the wakeup setting and then set the time the prod...

Страница 46: ...40 Configuring the product from the Settings screens ENWW ...

Страница 47: ...eatures of the Networking screens differ depending on the model and version of your HP Jetdirect print server The following screen is similar to what you might see when you click Networking From the left navigational bar click the Networking menu for the screen that you want to view 1 3 2 Note See the table on the following page for descriptions of the callouts in this illustration ...

Страница 48: ...bedded Web Server checks the network status For more information about the Networking screens see the following sources Help On each Networking screen a Help link under Other Links provides a description of the networking features and helpful tips for using them Also from the Help screen you can gain access to additional help from the HP Web site HP Jetdirect Print Server Administrator s Guide Thi...

Страница 49: ...pplies Note You can use the Edit Other Links screen on the Settings tab to add up to five customized links to the Web sites of your choice With a permanent storage device installed you can add up to five additional links without the extra storage you can add one additional link These links appear throughout the EWS screens in the Other Links box beneath the left navigational bar For more informati...

Страница 50: ...ackard for analysis you can view all of the information for example the serial number error conditions and product status that will be forwarded Hewlett Packard treats this information as confidential Information you can get from hp instant support The hp instant support Web site provides these tools for troubleshooting and for maintenance Firmware and software updates Troubleshooting for recent e...

Страница 51: ... addition you can find these features hot topics a subscription center product rebate offers and other announcements and training and education opportunities Show Me How The Show Me How link connects you to a Web page that provides step by step instructions for performing specific tasks on your HP product The following information is available Clear jams Load trays Load special media Print both si...

Страница 52: ...46 Using the Other Links as a resource ENWW ...

Страница 53: ... location 15 Device Status screen 8 devices defined 1 diagnostics trays 20 Diagnostics menu 20 DIMMs verifying installed 10 E Edit Other Links screen 34 43 e mail alerts 23 incoming configuring 22 information pages 29 outgoing configuring 22 settings 21 support 45 E mail Server screen 21 embedded Web server defined 1 features 2 error messages 13 Event Log 13 Explorer versions supported 3 F FAQs 45...

Страница 54: ...3 configuration 22 power setting wake time 39 print cartridge ordering 35 44 status 12 usage information 14 Print screen 17 print server HP Jetdirect 42 printing files 17 18 PRN files 17 product support 45 products defined 1 PS files printing 17 R recycle supplies 45 remote configuration 20 S Safari versions supported 3 Security screen 33 security settings general 33 serial number 15 server HP Jet...

Страница 55: ...ENWW Index 49 Web server embedded defined 1 features 2 Web sites support instant 44 product 45 ...

Страница 56: ...50 Index ENWW ...

Страница 57: ......

Страница 58: ... 2005 Hewlett Packard Development Company L P Printed in the US www hp com XXXXX XXXXX XXXXX XXXXX XXXXX XXXXX ...

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