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Familiarization Guide

This guide is for experienced technicians who have already
completed the HP Kayak PC family training course. It assumes that the
reader is already familiar with the different HP Kayak models.

This document is a self-paced familiarization guide designed to train
you to repair the PC. It contains information specific only to the repair
of the HP Kayak XA-s (minitower model), XU (Series 0301 and 0303)
and XW (Series U3 and W3) PC Workstations with the MaxiLife feature.

For information on the installation of accessories, refer to the paper

User’s Guide

and the online documents that are supplied with the PC.

PC Workstations

To access the HP World-Wide Web support site:

http://www.hp.com/go/kayaksupport

HP Kayak XA-s, XU and XW

Rev. B — Added information about the HP Kayak XU models
installed with the Matrox G200 Video Boards.

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Содержание Kayak XU 03xx

Страница 1: ...nformation specific only to the repair of the HP Kayak XA s minitower model XU Series 0301 and 0303 and XW Series U3 and W3 PC Workstations with the MaxiLife feature For information on the installation of accessories refer to the paper User s Guide and the online documents that are supplied with the PC PC Workstations To access the HP World Wide Web support site http www hp com go kayaksupport HP ...

Страница 2: ... this material Hewlett Packard assumes no responsibility for the use or reliability of its software on equipment that is not furnished by Hewlett Packard This document contains proprietary information that is protected by copyright All rights are reserved No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett Packard Co...

Страница 3: ...gnostics Program 15 Checking the System Configuration 16 Checking the Display Screen 17 Upgrading Main Memory Modules 19 Mixing Memory Modules 19 Installing the OpenGL Graphics Drivers 20 On the HP Kayak XW Series U3 and W3 PC Workstation 20 Installing the OpenGL Graphics Drivers 20 Configuring the AccelEclipse OpenGL Driver 20 Configuring the Visualize FX4 OpenGL Driver 21 Using Video Diagnostics...

Страница 4: ...ries 0301 and 0303 and XW Series U3 and W3 PC Workstations 28 Enabling a SCSI Controller 29 On HP Kayak XU Series 0301 and 0303 and XW Series U3 and W3 PC Workstations 29 Identifying the Kayak XW Series U3 and W3 PC Workstation 30 Identifying the Latest Kayak XU PC Workstation 31 Installing 10krpm Hard Disk Drives on a Kayak XU 32 Flashing the Latest Version of the System BIOS 33 Complete the Ques...

Страница 5: ...ots Supplied with single or dual processors External Processor Bus Front Side Bus 333 MHz 66 MHz FSB 350 400 MHz 100 MHz FSB 350 400 MHz 100 MHz FSB 400 MHz 100 MHz FSB Operating System All models are preloaded with Windows NT 4 0 Main Memory Registered ECC SDRAM memory modules cannot be mixed with Non Buffered modules Three DIMM sockets supporting 256 MB Registered ECC SDRAM to a maximum of 768 M...

Страница 6: ...ot upgradeable XW Series W3 models are equipped with an HP VISUALIZE Fx4 graphics controller board There is 18 MB of installed video memory The Texture module upgrade supplies 16 MB of additional texture memory Accessory Board Slots All models have 6 slots 1 AGP 3 PCI 1 ISA 1 combination ISA PC Support for WOL2 compatible LAN boards 1 AGP slot used for the Video Adapter Note The XA s are not deliv...

Страница 7: ...can be installed Three 5 25 inch wide x 1 6 inch high front access shelves including CD ROM drive Two 3 5 inch wide shelf including the floppy disk drive 2 internal mass storage shelves 3 5 inch wide Upper shelf 1 inch high Lower shelf 1 6 inch high Rear View Processor fan Key lock Power connector Power supply fan Display connector 2 USB connectors Line In jack MIDI joystick connector Line Out jac...

Страница 8: ...ssary unlock the cover The lock and key for the cover are at the back of the PC Workstation just below the rear panel connectors Removing the Cover Lower the two latches on the front sides of the cover Ensure that the two latches on the front sides of the cover are lifted up and that the lock is unlocked Replacing the Cover If required lock the cover using the key Slide the cover onto the computer...

Страница 9: ... part number The different system board layouts are shown below HP Kayak XU and XW System Board Layout Memory Modules LCD Panel Options that are only available on HP XU and XW PC Workstations On Off Status Panel Disk Drive Fans Wide SCSI 16 bits System Board Switchesa Power Supply Processor Fan VRM 2 VRM 1 AGP Slot Processor 1 Processor 2 PCI Slots ISA Slots External Start RAIDport Multimedia Pane...

Страница 10: ... on Kayak XA s Minitower PC models On Off Status Panelb Disk Drive Fans System Board Switchesa Power Supply Processor Fan VRM 2 VRM 1 AGP Slot Processor 1 Processor 2 PCI Slots ISA Slots External Start Multimedia Panelb Mic In CD In Audio Aux In Audio Loudspeaker IDE 2 Connector IDE 1 Connector LCD Status Panelc I O Cards Fan Wake On Lan Rear Panel Connectors c Used only on Kayak XA s Desktop mode...

Страница 11: ...e to work correctly the PC Workstation must always be connected to a grounded outlet This enables the PC Workstation s hardware monitoring chip to be active even if the system has been powered off The following diagram shows where the LCD is located on the HP Kayak XA s XU Series 0301 and 0303 and XW Series U3 and W3 PC Workstations The following menus are available on the HP MaxiLife utility when...

Страница 12: ...tected However some critical hardware errors are fatal to the system and will prevent the system from starting for example Power Board PLL are serious malfunctions that will prevent the CPU to work correctly Errors that are not so critical for example CPU Socket for missing terminator or NO RAM are also detected by the POST and will abort its own boot process after beeping The RAM type error is on...

Страница 13: ...example when installing a 66 MHz DIMM on a 350 MHz or higher system or when mixing Unbuffered and Registered memory modules Check the system board clock generators PLL BOARD PLL Check the power supply connector Replace the system board PLL clock generator Test of the correct power signals to the CPU The power supply may be OK whereas the VRM is not POWER Check that the VRM processor and terminator...

Страница 14: ...s is the case remove all add on boards from the basic system configuration 1 Special cases Board PLL System board needs replacing CPU error Reset or power off the system to recover The BIOS then executes the Power On Self Test POST sequence In this phase HP MaxiLife waits for any error messages that the BIOS may issue POST XXXX If the screen is working you can obtain the signification of the error...

Страница 15: ...on to scroll through the Diags option The system components are tested in sequence with the results being displayed on the status panel Press the Next button to move on to the following test If no errors are detected you can exit the test session by pressing the button The main power supply will be turned off and the LCD status screen will become blank If an error is detected a short message will ...

Страница 16: ...ry time the system is successfully rebooted To check the system configuration proceed as follows 1 Press one of the LCD buttons or to display the main screen The following menu is displayed 2 To view the components in the System Info menu use the button to scroll through the information screens 3 After the last item has been displayed the LCD returns to the Main screen I need to check the system c...

Страница 17: ...ode is displayed Refer to the POST error codes table contained in the Service Handbook for further explanation I have turned on the PC Workstation but nothing appears on the screen How can I find out what the problem is Check the LCD status panel screen for an error message a table on page 13 lists all the different types error messages and action to take to solve them Error Board PLL HP KAYAK XU ...

Страница 18: ... buttons or to display the main screen 2 Use the button to scroll through the menus until you reach the Boot steps option Then press the button For further details on the HP MaxiLife diagnostics utility refer to the User s Guide This provides examples of error screens arising from pre boot checks and explains how to configure the HP LCD control buttons You can also obtain details of POST codes and...

Страница 19: ...IMMs are compatible with one another and if it detects an error it is reported to the HP MaxiLife The error message shown on the left will then be displayed on the LCD status panel Refer to the following table for DIMM compatibility rules 1 All DIMMs will function as Non ECC HP XU and XW PC Workstations support only ECC DIMMs Original DIMM Type Adding Non ECC Adding Unbuffered ECC Adding Registere...

Страница 20: ...ng a driver or diagnosing an error you are strongly recommended to check that you have the latest driver version These can be found on the HP World Wide Web site http www hp com go kayaksupport Installing the OpenGL Graphics Drivers Installation of the drivers is done through the standard process Display Properties Settings Display Type Configuring the AccelEclipse OpenGL Driver Once the driver is...

Страница 21: ...d option list provides increased graphics stability by restricting access to the AGP bus Use this option if the system appears unstable when combining intensive graphics and extensive hard disk accesses Check for driver version in the About tab Check for texture module optional upgrade part number D5511A Select the application to be used in the Options tab Advanced users select Advanced to revealf...

Страница 22: ...ostics HP Visualize FX4 Diagnostic The diagnostic utility can also be found on the Drivers CD ROM delivered with the PC Workstation or on the HP World Wide Web site refer to page 33 for the WWW address This utility can be used only when Windows NT is running and the Visualize FX4 OpenGL driver is installed It provides a good level of confidence in the graphics hardware in situations such as interm...

Страница 23: ...the problem refer to the guide Using Sound preloaded on the PC Workstation for details on how to test and solve any problems with audio features I have enabled switch 10 to activate the BootBlock recovery process but it doesn t work Is this the correct switch to change Yes it is the correct switch Check that the switch has been correctly set and that your boot diskette is correctly config ured Ref...

Страница 24: ...is not preloaded on the HP Kayak XA s The UltraWide SCSI controller Symbios is an add on board that is provided on selected HP Kayak XA s desktop models only Even after validating the SCSI channel in the BIOS setup through the Advanced Menu UltraWide SCSI Symbios there is still no SCSI HDD selected in the boot menu Why is this The HP Kayak XA s PC Workstations minitower models do not have a SCSI c...

Страница 25: ...g both sets of frequencies in one package The following diagram is an example of a logon screen that has been corrupted due to an installed video driver which is not compatible with the video adapter When booting a Windows NT 4 0 system on an HP Kayak XA s PC Workstation the logon screen is corrupted by a grid pattern What is causing this problem A Matrox Millennium II AGP driver for HP Kayak XU P...

Страница 26: ... the correct video driver versions to be used with the different video adapters installed on a Windows NT 4 0 operating system The Matrox Productiva G100 video adapter is backward compatible enabling it to be used with the Matrox Millennium II AGP video driver on the HP Kayak XU PC 1 For the Matrox Millennium G200 new video drivers are required WINDOWS 95 Video Adapter Video Driver Version 3 82b16...

Страница 27: ... Matrox Millennium G200 which uses SGRAM modules When you add other PCI video adapters for multi screen environments you also need to know the difference between the HP Kayak XU Series 0301 and 0303 models Multi screen is only fully supported when installing two Millennium II AGP PCI or two Millennium G200 AGP PCI video boards Mixing Millennium II and the Millennium G200 video boards is not curren...

Страница 28: ... hp com go kayaksupport 2 Insert the ArrayConfig floppy disk in the PC that has the new hard disk drive and boot the computer Follow the instructions that appear on the screen If you need any assistance on creating an Array refer to the User s Guide 3 When the disk array has been rebuilt boot from the Windows NT 4 0 floppy disks When requested specify additional devices insert the floppy disk cont...

Страница 29: ...e or disable the following options a Internal SCSI 16 Bits Adaptec b External Internal 16 8 Bits Symbios For example if you wish to use the Symbios BIOS From the External Internal 16 8 Bits Symbios sub menu set Option ROM Scan Enabled From the Internal SCSI 16 Bits Adaptec sub menu set Option ROM Scan Disabled If you wish to change the setting repeat the above steps and reverse the enabled and dis...

Страница 30: ...sociated video controller Model Video Controllers HP Kayak XW Series W3 HP Visualize FX4 HP Kayak XW Series W2 HP Visualize FX4 HP Kayak XW Series U3 AccelEclipse II AGP HP Kayak XW Series U2 AccelEclipse II HP Kayak XW Series A2 Elsa Gloria Synergy How can I distinguish an HP Kayak XW PC Workstation Series U3 or W3 from any previous XW platforms There are two simple and quick ways to identify the...

Страница 31: ...cover when the cover is removed and replaced SCSI holder protection on the side The transparent plastic protection holder protects the narrow SCSI cable and also the power cables when the cover is removed and replaced Front panel sound volume control Has been removed Fan wires Two 2 wires instead of three 3 External SCSI channel Is now 16 bits wide instead of 8 bits narrow Internal SCSI connectors...

Страница 32: ...sure that hard disk drives are properly installed and cooled you should only install hard disk drives up to 1 inch in height and of a speed equal to or less than 7 2 krpm in these shelves Because there is not enough air flow in the front access shelves 10 krpm hard disk drives cannot be installed How many 10 krpm hard disk drives can be installed in the internal shelves on the HP Kayak XU Series 0...

Страница 33: ...FLASH BAT AUTOEXEC BAT and PHLASH EXE the BIOS file HK1xxxyy FUL and a file called platform bin onto a bootable diskette When you ve downloaded the files insert the diskette in drive A and re boot the computer Enter the command in the following format PHLASH c HK1xxxyy FUL c to update the firmware of the LCD for a clean configuration except the date and time xxx replaced by the version that you ha...

Страница 34: ...x 128 MB memory modules b No On the HP Kayak XA s there are only three DIMM sockets available 3 For models with the HP FastRAID2 I O Subsystem can you boot from the Windows NT CD ROM when replacing a disk drive a Yes because Windows NT is capable of finding a new hard disk drive b No because the new hard drive will not be found 4 Where can you find all of the HP FastRAID software ArrayConfig drive...

Страница 35: ... It will work slowly c It will work faster d It will not work at all 8 A Matrox Millennium II AGP video adapter has been installed in an HP Kayak XA s PC Workstation How will it work a It will work well b It will work slowly c It will work faster d It will not work at all 9 A client has an HP Kayak XW with an AccelEclipse video controller The video controller has failed and needs replacing Which o...

Страница 36: ...for the options in the video driver applet 11 A client using an HP Kayak XW Series W3 PC Workstation is calling about unusual graphics behavior on the screen Which of the following suggestions could be helpful a Run the Visualize FX4 diagnostics utility that is preinstalled on the hard disk b Ask the client to uninstall the driver and then see if the problem disappears c From the Visualize FX4 vid...

Страница 37: ...do I identify whether an HP Kayak XU has a Matrox Millennium II video board or a Matrox Millennium G200 a Check the Support label on the back of the box b Check the part number on the back of the box c Check the video connector 15 Can I upgrade a Matrox Millennium II video board using SGRAM memory modules a Yes you can SGRAM memory modules are compatible with both the Millennium II and Millennium ...

Страница 38: ... drive will not be found 4 Where can you find all of the HP FastRAID software ArrayConfig drivers and CI O Manager and Operating System Installation notes such as Windows NT 4 0 a b The HP Kayak XU XW PC Workstation Drivers CD ROM contains this software The most recent updates may be obtained from the HP WWW site 5 To run the MaxiLife diagnostics program does the computer need to be powered on b N...

Страница 39: ...ontroller The video controller has failed and needs replacing Which of the following is are true c Both the Kayak XW Series U3 and the Kayak XW Series U2 use an AccelEclipse video controller The Series U2 uses a PCI board whereas the Series U3 uses an AGP Make sure you check the series number on the Support label Note Answer b would work but requires removing the video controller from the PC 10 Wh...

Страница 40: ...astRAID board The part number is also available in the Service Handbook FastRAID1 5064 18741 ARO1130A FastRAID2 5064 36681 ARO1130B c The FastRAID BIOS banner is displayed during Power On Self Test POST Depending on the FastRAID board the Adaptec banner is different FastRAID2 RAIDport II Otherwise no RAIDport is displayed A FastRAID1 board can be used in HP Kayak XU and XW PC Worksta tions with a ...

Страница 41: ... ESD mat to a suitable earthed point Also do not forget to use the ESD package provided with the new part to return the old one 14 How do I identify whether an HP Kayak XU has a Matrox Millennium II video board or a Matrox Millennium G200 a Check the Support label on the back of the box The Matrox Millennium II Kayak XU model is labeled XU6 XXXserie0301 The Matrox Millennium G200 Kayak XU model is...

Страница 42: ...42 Answers and Explanations ...

Страница 43: ...ve and is easy to recognize from its label Before installing or replacing a component 1 Do not take the new component out of its ESD package before connecting your wrist strap and ESD mat to a suitable earthed point 2 Do not forget to use the ESD package provided with the new part to return the old one The ESD package is conductive and is easy to recognize from its label ...

Страница 44: ...Manual Part Number D5699 90901 Revision B ...

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